We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,659 reviews.
Fab, will continue to use...how about a discount every now and then?
08/12/16 by Pete Davies
Bang on time and very good value.
08/12/16 by linda woodward
Excellent service and parcel was even delivered a day early than expected! Fastest courier I have ever used and I would totally recommend them! Definitely best price / service available for shipping to Australia!
08/12/16 by Customer
I sent three packages to USA only two have been delivered one has been lost
08/12/16 by Customer
Brilliant service very cheap and great service
08/12/16 by Customer
Using Parcel Monkey allowed me to book a parcel to another country using DPD which would normally need a trade account.
DPD as usual were exceptional.
07/12/16 by Customer
All perfect, thanks for a great service.
07/12/16 by Customer
just the job, package got to usa no probs day ish late but that was us postal to blame, got shipping half the price quoted by parcelforce and it was them that monkey used for me LOL.
happy bunny
07/12/16 by Customer
Very impressed by the ease of booking the collection of parcel and charge. My only wish is that an approximate time of collection is indicated. I had to book a whole day off to ensure I was at home! Otherwise first class.
07/12/16 by William George
Stayed in for collection but I didnt have to worry because I knew they was going to take my money and not bother paying the supplier that carries out the service in this case Parcelforce,After a lot of calls and chasing about it turns out parcelmonky are known for taking payments and not passing it on to the chosen carrier hence they dont like to trade with them.Parcefore advised me to avoid this way of posting items because if you go directly to them it worked out cheaper. Just avoid parcelmonkey like a dog poo on a pavement.
07/12/16 by jason
Not worth spending extra money paying for a 24 hour delivery as neither of my two parcels turned up until 3 days later! Why advertise what you cant deliver! Not impressed!
07/12/16 by Marie
I Paid £20 and your delivery man didnt take the parcel. He told me that he cant scan barcode and walk away, he dont want to talk to me fix the problem. The same Day i Paid next £20 for another service and second delivery man didnt have problem to scan barcode. Still waiting have my refund!!!!!!!!!!!
07/12/16 by Kinga
Will definitely use again
07/12/16 by Steve,Liverpool
In comparison to other couriers Parcel Monkey gives great service and value for money. I was able to track my parcel all the way to its destination in Hungary.
Excellent prompt service. Thank you
07/12/16 by Mrs L McEwan
Parcel delivery nice and fast, but for old self-use clothes less than £30 value, I have been asked to pay £16 VAT to get my parcel by DHL, not pleasant at all.
07/12/16 by Customer
Used them before they took days to turn up to collect, used them a year later and again took 5 days to deliver should have been 24 hours.
07/12/16 by Graham Hamdi
I sent parcel to Europe with Parcel Monkey (Parcel force) and it was delivered to the house in Croatia within seven days. I was pleasantly surprised when I tracked my parcel on internet that it was already delivered.
The only objection I have is collection of parcel from my home. I waited from eight am till three pm for the parcel to be collected. It would be better if I was told collection will be between eight and twelve or twelwe and six. But, great service otherwise.
07/12/16 by Customer
Cant believe how easy this was to organise - and cost-effective too.
Will definitely recommend and use them again myself.
07/12/16 by Customer MN8
Will never use again...
07/12/16 by Customer
From the courier who collected my parcel to delivery in France everything was spot on. Being able to track it online really helped as well. Not the first time Ive used Parcel Monkey, nor will it be the last.
07/12/16 by Lynne North
Excellent price Excellent tracking Perfect timing
Reliable
07/12/16 by Customer adam
Exellent job.I order courier to pick up parcel,very easy and good service.
Thank you!
07/12/16 by ant
On discovering how expensive it was to post my parcel to Switzerland via GPO I looked for a cheaper alternative and found parcel monkey. Half the price and great service. Parcel arrived on time and in tact.
07/12/16 by Alex meikle
No problems, delivered in good time
07/12/16 by Kranzle UK Ltd
Collected eventually
07/12/16 by Mr Stare
the wholel thing start to finish was very quick and easy. Would recommend and i will definitely use this service again
07/12/16 by Customer marion
After struggling on other websites to arrange delivery of a parcel from the Canary Islands to the UK, while being based in the U.K.; I found Parcel Monkey easy to use. My item was promptly collected and delivered. I couldnt have asked for more!
07/12/16 by Customer
Was really happy with the speed and accuracy at which my parcel was delivered
07/12/16 by Kate Williams
Very efficient and good service. Love that the parcel can be tracked all the way.
07/12/16 by Katalin
My parcel was labelled wrong and arrived to a wrong location as a result.
07/12/16 by Customer
Wanted to send a parcel. Parcel monkey gave me various options. Easy to use. Excellent service.
07/12/16 by Mr simon jones
I booked Parcelforce 24hour delivery 2 work-days ahead. There was no collection on the day. I then found that there are no support contact details on the parcel-monkey site other that by post (snail-mail). 24-hours later Parcelforce sent me an email with their "customer-services" phone number. Needless to say my parcel wasnt picked up until after it was due to be delivered at my customers site.Parcelforce have told me to ring their customer services when I use parcel-monkey to make sure the info gets through. No Parcel-monkey customer support is frustrating.
07/12/16 by Georgina Feather
First class service,
07/12/16 by Mr C Thomas
5* Service!!!! I don t often write reviews but everything about my first time experience with Parcel Monkey was absolutely faultless!!!
07/12/16 by Charlie from France
After placing my order with parcelmonkey and after reading the complaints I was not actually expecting the delivery to arrive on schedule if at all from UK to Kazakhstan. I attempted to cancel the order (and change the pickup point) as suggested in the help pages but this option to actually cancel the order was not available. I would use the service again if there was a clear mechanism to have a real conversation with someone at Parcel Monkey to get progress updates else I will only use for low value non important items.
07/12/16 by Martin Doyle
Missing parcel..trying to locate. Was told will get an email when know more. No great when Ive paid 70gbp for an express service for my childrens b day presents
07/12/16 by Jm
as describes
07/12/16 by Customer
I have used your service in the last week to send a parcel overseas once I got to grips with your web sight everything went ok and the parcel has arrived safely today
06/12/16 by lynda booth
Quick and easy to organise. Only criticism would be I found it difficult to locate a signed for service (but was later advised it was automatic)
06/12/16 by malky21
Parcel was collected from my home in the UK, but no receipt was offered. Tracking online for the first couple of days afterwards was very good - after that, when the parcel had left the UK, and was heading for its destination in New Zealand, tracking information was not updated.
So I didnt know where it was.
It arrived at its destination a week after its departure from the UK, so that was good. But the recipient had to call me to say it had arrived, there was no word from Parcel Force/Parcel Monkey.
I would use the service again, hopefully the tracking system will be more efficient next time.
06/12/16 by June
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