We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,111 reviews.
very good service to australia 3-5 days and good price
21/12/16 by Customerjo
Great and really fast delivery! Even before Christmas! 100% Positive! Will do it again!
21/12/16 by Maggie
waited all day for collection nobody came only way to contact parcell monkey is by txt then they told me collection was between 8am and 6pm but dpd sent me txt saying between 9am and 5.when i txt parcell monkey they just ignored me and said i have to wait.i was then told to wait 3 to 5 working days for a refund today is 6th day.again have to do everything by txt .not happy very little help at all.
21/12/16 by David White
Our Response: Dear David
I am very sorry to hear your parcel was not collected. We do not make the collections the courier you choose via our quote engine does. Once a cancellation is made then it can take 3-5 working days for our finance team to issue the funds back.
Once again apologies for the non collection from the carrier
Kind regards
James
Always come up trumps.
21/12/16 by CustomerMrs Frankie Nissim
Easy to use website - excellent service
21/12/16 by rachel
Collected and delivered on time...Arrived in excellent condition. Fantastic price. Couldnt wish for better. Will be 3 happy nephews and a niece come Christmas day when they open their presents which arrived safe and sound. Thank you all so much and Merry Christmas x
21/12/16 by Sam Mummy Minstrel Adams
Had to contact customer service when issue with parcel being stuck at DPD drop off. Had to use web chat, as no phone number, and despite it being before 6pm I was connected to some lady in the Philippines (fun fact it was 1:30am their time). Conversation went round in circles before getting a promise to get back to me, which never happened. Parcel eventually got to its destination so fortunately I didnt have to try and chase it up. Next time I will just pay more and go direct to courier.
21/12/16 by Jamie
Parcel Monkey have been completely useless. I had a box destined for Australia on 29th November. I used the DPD tracking service via the Parcel Monkey link, which told me the box had left the UK on 30th bound for Sydney with an expected delivery date of 8th December. Imagine my shock when I checked on tracking on 8th Dec expecting the goods had been delivered, to find the goods were still in the UK! Contacted Parcel Monkey & asked them to chase for me. They didnt, and instead merely advised me to check the DPD tracking system for more news. When there was no update in the next 3 days, Parcel Monkey never came back to me & ignored my chase-up email sent a few days later. So I was forced to contact DPD directly, who found out the box had been stuck in a warehouse in Manchester for 12 days, and where it still would be had I not chased it up with the couriers. The package eventually arrived at its destination on the 21st December, and I still havent had any contact from Parcel Monkey. They are happy to take your money, but then you are on your own. Appalling lack of service!
21/12/16 by Nick Cooper
Our Response: Dear Nick
Sorry to hear about the issues with DPD and this parcel delivery. We do not handle the goods but we do offer Live Chat and email support so should there be an issue we will contact the courier and get them to investigate. I cannot see any notifications on our Live Chat from you and only one email which was responded to and since nothing back from your side? Please do get in touch if the service was late and we will be happy to assist
Kind regards
James
Easy to use and all went according to the promised timelines.
21/12/16 by Customer
Great low cost delivery and collection with regular drivers and tracking updates the whole way. Fantastic experience, perfect. Would recommend to friends and family.
21/12/16 by Chantelle Kirk
All went very smoothly.
21/12/16 by GLENN
Is the 3rd time I am using Parcel Monkey and Parcel Force to send Christmas gifts to my God kids in Denmark. Each and every time it was very easy to choose a courier and easy to post my parcel. Parcel Force was fast and reliable in delivering it. Thank you for such a great service!
21/12/16 by Catalina
Very disappointed , booked for parcel collect, took day off, spend all day waiting for the courie (8am- 6pm), no one turn up, even no phone call or msg with apologies , nothing. I find it very rude, will complain, I ,ve lost a working day money
21/12/16 by Irene Bubbers
Our Response: Hello Irene
Sorry to hear about this issue, we do not make the collections the courier you select when booking via our quote engine does. If they fail to collect, let us know and we can rebook it for you.
Apologies for the inconvenience caused
Kind regards
James
No trouble at all. Easy to put information into the computer and parcel arrived after a few days
21/12/16 by Customer
I was very pleased with the way I was able to track my parcel & the fast delivery. However the cost could be a bit cheaper, thats why I dropped a star.
21/12/16 by Caroline Mcfeely
Amazing service easy to print labels, great price and fast delivery. One package arrived within 3 working days the other in 2. Could not have asked for a better service. Highly recommend.
21/12/16 by Anja A.
Easy to use website. Parcel picked up on allocated day and delivered efficiently.
21/12/16 by Samantha Brooks
In minutes found me a DHL service that I couldnt find (or book) on the DHL site. Booked it and away we went. Parcel arrive a day early.
21/12/16 by Customer
Very pleased with parcel monkey excellent service ????
21/12/16 by Simon
Very reasonable prices and so convenient that the parcel was collected from my house. The service was easy to use and being able to track the parcel was very helpful.
20/12/16 by Customer
Quick,easy and great price! What more could you want?
20/12/16 by Paul Moogan
Excellent service as always
20/12/16 by Lorna
Was very happy with the fast friendly service
20/12/16 by SHANAZ KAUSER
Have used this service before ,hence I didnt think twice about booking my parcel with Parcel Monkey again. Regular updates by text, and right on time, the parcel was collected and the collection sheet printed off with the parcel address label was duly signed and left in my porch. Cannot fault the service. The recipient received the parcel in 2 Days which was amazing at it was nearly Christmas and it was to France!
Very happy with the service and would highly recommend.
20/12/16 by Customer - Greater Manchester
I was recently let down by another courier service and turned to Parcel Monkey to get my parcel to its international destination on time. Thank goodness I did! I booked my delivery, dropped my parcel at my local post office on the Friday afternoon and it was delivered to its destination on Tuesday morning. Very quick and reasonably cheap service. The tracking service was updated regularly, I knew exactly where my parcel was at all times. I will certainly go straight to Parcel Monkey next time!
20/12/16 by Laura Smith
I have used the service several times to Australia & Europe. It is fast, efficient & extremely competitively priced. With an easy online process to arrange parcel pickup or drop off at a local point the tracking facility then enables you to trace your parcel to its destination.
20/12/16 by Helen
Excellent easy service, just drop off and relax
20/12/16 by Douglas Brady
Hi Douglas
Many thanks for taking the time to leave us a positive review
It looks like you have left us a negative rating though, so if you can change this, we would be most grateful!
Kind regards
James
Just give your instructions and see it happen.
20/12/16 by Gerry
Easy to use the booking form. Collected and delivered on time
20/12/16 by Plyconic
I have used parcel monkey twice now to send large parcels to Nigeria and have been thrilled by the reliable and speedy service both times. Top marks parcel monkey!
20/12/16 by Amanda Cruise
Everything was so easy and excellent. I will recommend to a friend. +5
20/12/16 by Monica
reasonable price, convenient locations
20/12/16 by Vanden Bos Linda
Thank you for your service. Amazing price and very good service
20/12/16 by Customer
I wont ever use this service again .customer service team not helpful at all they do not take any notice on what is written in the driver comments box and even when you message them on chat your problem isnt dealt with, there isnt a contact number to get in touch with someone about your issues and on chat they brush it under the table and blame the delivery company even tho all the driver is doing is what parcel monkey send them. i have not had a good experience!
20/12/16 by Bryan Batley
Our Response: Dear Bryan
Parcel Monkey is not a courier, so any notes that are left are handed over to the driver from the courier company you choose when you book via our quote engine. We offer Live Chat from 8am to 9pm weekdays and also support tickets around the clock via your Parcel Monkey account.
Kind regards
James
Polite and very helpful what more can one ask for !
20/12/16 by CustomerrosalimNd luennemann
Very good service.
20/12/16 by Customer
I will. Be using them in the future prompt safe and reliable thank you parcel monkey
20/12/16 by Linda Kay
I reccomend the service, it elod finding cheaper solutions, it easy to use and reliable!
20/12/16 by Customer
A large 12kg parcel was collected from my house in Devon on the day stated, delivered within 3 days to Bury, Lancashire by parcel force, for half the price I would have paid had I taken the box myself to the post office. Excellent service from parcel monkey. Highly recommended and I will use again.
20/12/16 by Liz
Will recommend it to all my friends and family.
20/12/16 by Customer
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