We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
THEY TAKE ALL THE DETAILS BEFORE WE SEND PARCELS BUT ONCE ITS GONE AFTER FEW DAYS THEN THEY SEND A EMAIL THAT THE VOLUME WEIGHT IS HIGHER AND CHARGE MORE, I WILL NEVER RECOMMEND THEM. WHEN WE HAVE PUT THE CORRECT DETAILS (SIZE) THAT TIME WHY DONT YOU CHARGE US CORRECTLY . YOU GIVE US LESS PRICE TO DO THE DEAL AND ONCE WE ARE IN AND HAD SIGN YOUR TERM AND CONDITION YOU DO THIS BACK STABBING, IT HAS DONE TWICE WITH US....DONT USE THEM
23/01/17 by MR SINGH
Our Response: Dear Mr Singh
Thanks for taking the time to leave a review, addtional charges come from the courier when items are not declared correctly by the sender. The couriers will weight and measure the items you have sent and if you have declared them as less than they actually are then a charge is raised as you are using additional space in their network. We pass this charge on from the courier as it is the senders responsibility to ensure correct and accurate measurements are provided.
Kind regards
James
Just perfect
23/01/17 by Les.
Great website that was really easy to use and organise and the range of services and prices are excellent (half the price of the Post Office )
well done - you have anew customer !
Nick
Bath
UK
23/01/17 by Mr Nick Child & Troy the JRT
Easy to book through the website and the prices on there were cheaper than the direct websites for me - at least for Parcel Force. I found the initial prices to be slightly miss-leading, especially as soon as you start adding in sizes, prices increase. Email communication was good. One frustrating thing was not know the colleciton times of the parcel as I needed it to be before 5pm due to collection from Work. Overall I would recommend using Parcel Monkey.
23/01/17 by Customer
I was unable to weigh the parcel I was returning as it was so large and did not have any industrial scales. I took a guess at 30kg. A couple of weeks after the parcel had been sent I received an email saying they were charging me an additional £58 as my parcel actually weighed 31.6 kg. That is a very hefty excess for an additional 1.6kg. I used Parcel Monkey as a trial as I usually use another courier and wanted to try somewhere new. Needless to say I have gone back to another courier.
23/01/17 by Lisa L
Our Response: Dear Lisa L
Thanks for taking the time to leave a review, any additional charges come back from the carrier and are passed on to the sender as it is the sender responsibility to declare the weight correctly, so this is why you will of been additionally charged by the carrier.
I hope this explains how the charge came about
Kind regards
James
Cheap, easy and fast
Price quoted was significantly cheaper than other companies, and purchasing said service was extremely easy and took no time at all. Parcel arrived quickly as expected.
Would highly recommend to anyone shipping overseas
23/01/17 by Adam A
Good service with no delay and traceable throughout
23/01/17 by Mike
easy peasy, no hassle at all, delivered sooner than i expected... thanks
23/01/17 by kashif qayum
I booked 24hr delivery and it did not arrive . I found contacting anyone to find out what was going on or why it was late totally useless. The parcel arrived the next day but too late for the recipient .
23/01/17 by Jane Davies
Delivery address I input into the system did not fully transfer on to the printed address label. Had to correct address label by hand at Parcel Monkey "Live Chat" suggestion. Not very professional. I have also had problems with a previous parcel in which part of the address, crucially the name of the street, did not get picked up by the system and caused a 3 week delivery delay. I was giving Parcel Monkey one last chance to redeem themselves.
23/01/17 by John S
I am giving them three stars, but it may much less depending on my order. PBK says they shipped my order over two weeks ago. Parcel Monkey (Trakpac) has not changed its tracking notice since that time, saying it is "Routed to Destination". Someone is going to get a scathing review on this because, someone in this ridiculous chain of delivery is totally inept or lying. If the order ever arrives, I should be able to determine the offending party.
23/01/17 by Doc
Brokered to the best value provider. Parcel was delivered on time and tracking throughout was good.
23/01/17 by Christian
Parcel Monkey enables me to decide on which service I need, and then the process is very simple. Very good service and much cheaper than the post office.
23/01/17 by PSeat
The pick up was pretty late so i was getting worried, but the service desk assured me that it should still happen even if they couldnt track the actual courier. Parcel arrived safely with no damages.
One point to watch is that (I had a full suitcase shipped) they have to stick shipping labels on the item - i forgot about that, so now I have to remove the very sticky and not so removable labels. Best to wrap anything that you are shipping probably.
23/01/17 by Simon
ParcelMonkey will accept your order, youll pay. Youll pay less to them than to serious operators, but its worth paying more, trust me. When you have a problem, this is their standard answer: "We will look into this with the courier involved. We are not the courier, we are a marketplace and the couriers plug their services into our platform so we will need to investigate this for you with them. Apologies for the inconvenience caused" Just too bad, too unprofessional, too dishonest to be true.
23/01/17 by Rui Repas
Having used Parcelmonkey for over 2 years, our account was put on hold without reason, we have been waiting to hear why this has been the case now for over a month and the same reply given that it has been forwarded to a different department. Incompetent support, will now be using another courier.
23/01/17 by Iqbal Malik
Excellent delivery of case up to my daughter at uni
23/01/17 by Customer
I have used Parcel monkey many times and Ive been very pleased with the service. The site is easy to use and the pricing is vey competitive. Recommended.
23/01/17 by HEMB.
Tracked from West Sussex to Australia every step of the way.
Took in on Sunday and was delivered by Friday!!! Fantastic.
23/01/17 by Mrs. Beavis
Great service. My item was collected promptly the day after booking and arrived from UK to Italy within 7 days. I packed up my box securely with duct tape and there were no issues upon arrival. I would use again.
23/01/17 by Customer
Fair price and fast service
23/01/17 by Customer
Nice and easy to use and so cheap!
22/01/17 by David Davies
Bad service,they take the extra charges for next day delivery and the delivery is reaching after three days
22/01/17 by Customer
Our Response: Dear Customer,
Im so sorry that your parcel havent been delivered on the day you were expecting. Unfortunately, parcel force 24hr dont guarantee that your parcel will be delivered within this time slot.
Once again apologies for the inconvenience caused.
Kind regards,
Ash
Easy to book, but failed to pickup on agreed date.
22/01/17 by Customer
The service is good in terms of the price and the time taken the parcels get delivered. But when you even put correct measure and weight they over charge you later saying that the laser measurement has done different size and weight! But if you dont have any other choice then this is not too bad.
22/01/17 by mas
I sent a HUGE package with this company and it arrived at the address on the same day it was picked up. Excellent service.
22/01/17 by Amie Croose
Recently sent a parcel (5kg) to Eire by Parcel Monkey. It arrived in 2 days as stated and the driver even rang the addressee as there was no answer at the property. Very competitive prices compared to Parcelforce and others. Would have paid nearly double to send via the Post Office/PF. Excellent services and will be using again. Highly recommended and great value.
22/01/17 by Sinead Gilbert
Always excellent service and prompt delivery together with reasonable charges, will use them every time.
22/01/17 by David M
Cheap, quick and reliable service as advertised.
22/01/17 by Customer
Great service and good value
22/01/17 by Lauren
Never turned up for collection and instead argued there was nothing to collect when in fact they didnt even turn up!!! Waste of time
22/01/17 by Customer
Our Response: Dear Customer,
Sorry to hear the courier you have chosen has failed to make the collection, we at Parcel Monkey do not make the collections we only hand them over to the courier of your choice.
Can you please contact on Live Chat so as we can investigate more on this issue please.
Once again apologies for the inconvenience caused.
Kind regards
Ash
Terrible customer service not interested in trying to resolve or pay out on there insurance. Had to take court action to resolve. Cheap prices but nasty customer experience if things go wrong.
22/01/17 by J norton
Our Response: Dear J Norton
Sorry to hear you had an issue with a Claim, our claims team have a fair procedure to resolve any issues.
Apologies if this has caused an inconvenience
Kind regards
James
It all worked like clockwork, and a good price for 2 heave parcels
22/01/17 by Mr Christopher Waite
Desperate to send baby clothes, knitted and bought to a very dear friends baby granddaughter, but everywhere we looked was so expensive and sadly we have had a bad experience when posting items, even with recorded delivery overseas. So found you and not only reasonable for the distance, extremely efficient and I already have photos of the little one and the box of clothes!! Impressed +++++++
Thank you so much!
Jeanette
22/01/17 by Ged Hornsey
Very easy web site to book.
I had an awkward shape large parcel to deliver. All went smoothly it was collected a 8.10 am in the morning. I was able to track its progress easily. Delivered safely on time .All for a reasonable price. Would definitely use Parcel Monkey again.
22/01/17 by Jane EdwardsCustomer
Very reasonable pricing and insurance options. I was a bit nervous but my package was delivered to Germany within 2 business days. Thanks :)
22/01/17 by Customer - PD
great service from picking it up and delivering it in 4 days, but on the other hand, my parcel arrived at the destination quite broken and the GLS Italian courrier left it outside under the snow without asking for signature or helping my mum that had to take the parcel inside the house with struggles.
So from UK with Parcel Express everything ok, in Italy not a ery great service and this was the second time.
Thanks.
Alice
22/01/17 by Alice Loi
Easy to do online, good range of options to choose from and compare.
22/01/17 by Customer
Great service,good price, very efficient,would use again.
22/01/17 by James Powrie
Easy to use. A good of choices for what I needed. Everything ran smoothly. Happy to use again.
22/01/17 by Neal Bedwell
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
