We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,659 reviews.
The service was quite good, dropped off our parcel at the Post Office and were able to track it all the way, parcel arrived after a few days. However the list of forbidden items that you supposedly cant send with Parcel Monkey is ridiculously long, for example you technically arent allowed to send any liquids. Luckily the couriers that actually carry out the delivery are much more lenient, so this shouldnt turn out to be a problem.
13/12/16 by Customer
Great to be able to track parcel to delivery point and be assured that it arrived safely at its final destination. Thank You
13/12/16 by J Davis
I booked a parcel on Thursday for Friday collection, then Friday for Monday, then Monday for Tuesday. None were collected and when speaking to the courier, they said only one had been sent through to them and it was the Monday one. The customer service is ****, I asked a question, below, and they gave a generic copy and paste response: my question: "Yes please reschedule however I would like to know what I am to do if they dont collect again" their response: Hello, Please be advised that we have rescheduled the parcel for collection tomorrow. Your new label will be available shortly. Should you have any further concerns, please let us know. Kind regards, Tuesday 13th December 2016 at 7:46 Very helpful as Im sure youd agree.
13/12/16 by robert mclean
this parcel meant to be delivered the next day and client received 3 days later. realy not too happy with this service. will think twice if to use for the next time Regards
13/12/16 by Rainiero Alexander
Found on Google and will use again, easy to book and good service for the cheap price, sent a package to Norway from the UK and it got there in a week 40% cheaper than TNT, just what we needed.
13/12/16 by FT
Have used Parcel monkey for a few years now when sending Christmas presents to Germany. Hassle free and good, quick service. Good value for money.
13/12/16 by Andrea Huntley-Crow
Excellent service, very easy to find competitive prices and self explanatory procedures for processing my consignments.
So far I have sent three parcels by Parcelmonkey, at almost half of the price of Parcel Force, and all of my parcels got to their destination within the estimated delivery dates.
I would strongly recommend everyone to try parcelmonkey before going to anywhere else.
13/12/16 by Mr Badiei-Khorsand
Parcel Force quoted me silly money to send a parcel to the USA. Went on Parcel Monkey and sent the same package (with the same carrier!!!) for a fraction of the price.
The online systems, email confirmations, payment etc all worked fine and were easy enough to navigate.
Very pleased with the service.
13/12/16 by EDWARD WHITTAKER
3 minutes to input the package information, 5 minutes to get your email with label info, short walk to the shop - job done!!
Fast and easy and they bet other sites on price!
13/12/16 by Susan Parker
Tracked all the way arrived before the date a big thank you to all xx
13/12/16 by Sharon Logie
Good value for money, speedy delivery.
13/12/16 by Iris
excellent service ,highly recomend
13/12/16 by paul
Really easy to sort and was quick
13/12/16 by Tom Hunt
Have to print off paperwork not sure which bit to use, but easy to drop off at PO who advised on correct label and arrived at destination in Europe in good time.
12/12/16 by Peter Trodd
Service was very good and turned out to be less than when booked with the company who did the delivery directly!
12/12/16 by David
Parcel reached super fast????????
12/12/16 by Customer
Will use this service all the time
12/12/16 by Customer
Im sending parcels through ParcelMonkey since May this year and for now Im quite happy with their service. They much better than Parcel2Go. There is only one issue: They could offer couriers for parcels above 30kg and InPost lockers. But generaly they good :)
12/12/16 by Maciej Stachurski
Internet browser flagged up this site.. couldnt believe the difference in pieces for post. So many drop off points too ! Definitely use and recommend to all !
12/12/16 by Ruth fletcher
The original company were going to charge £60 to ship the box to Sweden. I took advantage of their free uk delivery and got Parcel Monkey to deliver it. Extremely fast and cheap. Thank you.
12/12/16 by Customer
Such an easy website to use and fantastic service and may not be the cheapest but cheap doesnt always pay!
12/12/16 by Sue Woolnough
easy to use and very good service
12/12/16 by Customer
They lost my parcel valued over 600 pounds inside. They are very unprofesional, did everything wrong, specially their support after they picked up the parcel. I had to wait for 3 weeks util someone realised that my parcel that was supposed to be delivered in 3 days "had a problem". Never again!
12/12/16 by Anahi Mariana Lerin
It was delivered a day before the estimated time. Was happy enough with the service
12/12/16 by Customer
My first port of call for any "out of the ordinary" parcel shipping requirements. Great price on a delivery to Paris suburbs last week. Arrived within the timescales promised. Many thanks for an excellent service.
12/12/16 by Emilio
I have paid for a service that I havent benefited from, with no support and no information provided by these guys. I deeply regret this experience, they are the worst. Wont recommend at all.
12/12/16 by Iulia Butnariu
i packed my rc plane, when it arrived at the customers address the wing was completely crushed
12/12/16 by Customer
Last year a parcel to France never made it to its destination. I used parcel monkey to get the best price. My parcel was sent via Parcelforce for very much less than via their own website. The parcel reached its destination in less than a week.
12/12/16 by Customer
A very good service and amazing price. I sent a 7k parcel to the Netherlands for just over £15 using parcel force. I dropped of the parcel at my local post office where the lady serving advised if I had used the post office it would have cost £80!
The parcel was posted on Monday and arrived Thursday morning so very fast shipping, the tracking facility worked perfectly.
So I would use parcel money again.
My only criticism would be waiting for an email to print the label which took 15-20 mins and when printing the label you need to reduce the paper size other wise it will print two a4 labels which is way to big, so some extra advice for printing the label would have been helpful.
12/12/16 by Gary Wheeler
Wanting to send a parcel overseas to family, found this site to be easy to navigate all the information was to hand from getting the initial quote to proceeding with order and very competitive prices
12/12/16 by David R
Pick up and paperwork excellent... however Did not notify me on arrival as arranged - which defeats the purpose of the e-mail notification element.
12/12/16 by Mike Harvey
Unlike on some previous occasions with other sites, the package got to Berlin successfully and swiftly. This is the second time weve used this site, and both have gone well.
12/12/16 by Simon Sweetman
LOST MY PARCEL TO CYPRUS FROM UK NOBODY KNOWS WHERE IT IS LOST ME A GOOD CUSTOMER LOST THE VALUE OF GOODS IN THE PARCEL £600 CANT TALK TO ANYONE JUST EMAILS AND LIVE CHAT ALL THEY DO IS FOB YOU OFF
12/12/16 by Keith Everitt
My parcel was not collected by DPD and I had to chase up with DPD and Parcel lmonkey. Parcel Monkey had given the incorrect address/ only part of the address to DPD. I did not receive any notification that it had not been picked up by DPD and only found out a day later. The parcel address sticker that I was emailed did not print out correctly - part of the address obscured and over typed. I tried on multiple printers. So the parcel has not been received on time at destination.
12/12/16 by Customer
For 5 days parcel was not even picked up from pickup location 1. No customer telephone no to contact email takes ages with new adviser replying every time 2. 5 days no one attempted to even pickup my parcel from pickup point 3. I have to contact DPD direct to get it resolved - DPD who advised the process was not allocated to them for pickup from parcel monkey they said and i quote "We need to have a booking on our system to ensure our driver has this collection planned into his route, I would advise that your speak with ParcelMoneky whom you originally booked the collection with to ensure they have booked us in to collect the parcel. 4. Parcel monkey reply - "I have spoken with the store who had the parcel in the incorrect area. This has now been moved to the returns area and will be given to the next dpd driver." 5. after 5 days i now get a reply - I am sorry you are not happy with our service. I am afraid you parcel will be returned as mobile phone are restricted 6. I emailed back following two types of mobile are restriction Mobile Phones (Not carried by DPD via Air Classic or Air Express) Mobile Phones Valued Over £250 (carried on a no-compensation basis) My mobile is neither more than £250 nor i have selected Air Classic or Express. 7. Honestly totally fedup - no ownerhip and no one to talk to. My advise guys. Pay few pounds more and book with more professional and efficient courier company. Most importantly book it direct with courier company if its important Date & Time Location Description 12 Dec 2016 11:29 West London We have this parcel and its on its way to the parcel receiver 11 Dec 2016 11:19 DPD Pickup Shop This parcel has been delivered to the DPD Pickup Shop 10 Dec 2016 14:59 DPD Pickup Shop This parcel has been delivered to the DPD Pickup Shop 09 Dec 2016 09:22 DPD Pickup Shop This parcel has been delivered to the DPD Pickup Shop 08 Dec 2016 10:51 DPD Pickup Shop This parcel has been delivered to the DPD Pickup Shop 06 Dec 2016 17:30 DPD Pickup Shop We have this parcel and its on its way to the parcel receiver
12/12/16 by sumesh
Cheap fast and easy to do. Tracking service was good. But delivery company left it on the doorstep all day. But luckily was undamaged. Good service
12/12/16 by Customer UK mr
Very smooth transaction certainly would recommend to anyone
12/12/16 by David Shotton
They sent me a parcel label but after trying various methods to try and print it which didnt work I had to take a photo, email it to myself and print out - nightmare!
12/12/16 by Tanya
Two large 15kg parcels sent from uk to Germany for under £14 each. Both arrived within 4/5 days in perfect condition. All good. Thoroughly recommend.
12/12/16 by Ross
Exceeded expectations! Thank you!
12/12/16 by Clippy
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