We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,111 reviews.
Well done once again Parcel monkey.
1 week before Xmas, 2 parcels delivered to rural France from the UK. In
less than 2 days, quicker than posting a letter x
24/12/16 by Customers David Kelly
Easy to use the site, competitive options, easy checkout
24/12/16 by Marilyn
So easy
Tracking brilliant
Service was quick
Fabulous value
Will never use other well known brands again
Thank you and you drlivered to the orher side of the world in 4 days
23/12/16 by Customer J B North Yorkshire
I have used Parcel Monkey in the past and you guys always offer and deliver 5 star services i would use no other Thank you
23/12/16 by Very satisfied Customer
I am very happy with this service: very easy to book, good prices and trouble-free shipping.
23/12/16 by Caroline Godart
Excellent prompt service
23/12/16 by Edwards
collected on time delivered on time
23/12/16 by Customer
Yes. Got there eventually... Only three stars in afraid as this was a second booking taken to collection point as first booking failed to collect after waiting in all day. Still havent had an explanation why it wasnt collected.
23/12/16 by Gordon Parkinson
Parcel arrived a day early than advised so lucky someone was there to receive it
23/12/16 by Sue
Have used the service for a few months and very impressed with the value for money sending heavy items from uk to France. Would not use anyone else! Thank you
23/12/16 by Customer
Would recommend website to anyone
23/12/16 by Chris
Parcel Monkey was recommended to me after my local post office tried to rip me off (I did a Royal Mail online quote online beforehand and he tried to charge me DOUBLE!!). I chose DPD as I like their tracking service and generally efficient attitude to delivery services. I dropped my parcel off at a local pharmacy. My parcel (a large coffee maker) was delivered really quickly and in perfect condition. I will use this service again.
23/12/16 by SJR
Streamlined easy efficient service.kept informed all the way .would totally use again .
23/12/16 by Kate
Excellent service
23/12/16 by Customer
Very dissapointied !!!!!!! I spent the whole day for waiting to collect my boxes and no-one come and even call me.! It my last day in London and I dont have time to buy Christmas gift for my family, because I was waiting for PM and tomorrow I have a flight back home, so I was waiting for collection my boxes since early morning, around 4 pm I start to sent them on live chat that its crucial for me to collect today. Lack of connection, ,could not reach them. And now already 6 30, and only now they reply me that next day for collection will be at 28 December. I will never reccomend to anyone use this company and it was my first and last time. Please be aware that it very ease to use PM like to order and pay, but theyre not responsable for the rest, since you already paid them.....
23/12/16 by Alua Kakisheva
Our Response: Dear Alua
Sorry to hear this, we do not make collections and as a rule collections with the couriers we sell via our quote engine are pretty good. We also offer Drop Off services to avoid the wait in for a collection to occur.
Apologies for the late collection, this may be down to the sheer volume of orders the couriers had to collect in the festive peak
Kind regards
James
I bought a item off e bay and paid for priority delivery ,the item was picked up on the 19 December at 17-15 pm delivery ,I was told delivery would be by 21 December,I have spent most of today trying to find out where my parcel is,I have being e mailing parcel monkey and getting replies and was told they were in contact with the couriers and started to asking me question about the item ie what did the box look like ,what was inside etc. when I then said it was priority delivery it would of being scanned all the way to my house it has all gone quiet and all of the sudden nothing.so in my thinking they have not got a clue where it is.still waiting for them to get back to but not expecting any good news if at all.it was a present for my wife at xmas.may I add parcel monkey said they would get back to me but that was approx 14 hours ago.now I cannot even get in contact with them,looks like they are out on the tie to celebrate Xmas and for a rubbish job they have done to some of us.not even simple sorry cannot find your parcel and tell me what to do next ie claim my money back.still no update still no word off parcel monkey the 27 December.
23/12/16 by joseph williams
Our Response: Dear Joseph
Sorry to hear about the delay with your parcel delivery, we do not handle the parcels we resell the courier rates. We answer every ticket that comes through and also offer Live Chat for a instant response. Please let us know the PM number via a support ticket so we can chase the courier involved and locate the goods.
Apologies for the inconvenience caused by the carrier
Kind regards
James
Thank you for great delivery at the right price. My xmas parcels arrive in Italy on time and ready for Christmas much better value than Royal Mail
Will be using in the future
23/12/16 by Customer
Would definitely use again, surprisingly affordable and prompt. Would easily recommend x
23/12/16 by Customer
Was very useful when I needed to transport something up to Aberdeen from London at short notice and at Christmas which is a busy time of year for couriers!
23/12/16 by Ashleigh
Large box of Christmas presents for relatives in Scotland delivered within 24 hours - saved us filling the car when we drove up a couple of days later. Superb service and good strategy.
23/12/16 by Gerry B
So easy to use - worked really well. Even lady in the post ofice said it was easy for them too despite Christmas rush.
Highly recommend and very cost effective
23/12/16 by Customer
Worry free excellent service
23/12/16 by Customer
Lack of communication , thought my parcel was delivered but was held somewhere because there was suspect ion of prohibited items , when they werent any , great inconvenience baca use the parcel was a Christmas gift and it wasnt going to be delivered in time.
23/12/16 by Lillian
Our Response: Dear Lillian
Sorry to hear of this delay with the parcel, we do not handle the goods we simply show the best courier rates available via our quote engine and the courier of your choice handles the parcels.
Apologies for the inconvenience caused
Kind regards
James
Have used this company many times only had one hickup with the Royal Mail losing a parcel .
Compared to herpes who seem to kick , bite or tear one in four parcels I ever send .
23/12/16 by Mr J Wohlters
I was very pleased with the excellent service. The pick up was prompt and all 3 parcels delivered safely and on time.
23/12/16 by Maggie R
Initially they seem very efficient with booking and collection arrangements both straightforward and reliable. However, once committed it seems that PM is only interested in revenue streams and has little or no control over its agents. Delivery is somewhat of a lottery. There seems little point in paying extra for speedier delivery as such offers have turned out to be more a statement of hope over reality. When it comes to seeking redress they appear less reliable and are prone to side with recalcitrant delivery agents rather than seeking to meet the needs of its customers.
23/12/16 by M K Simmons
Our Response: Dear Customer
Sorry to hear you have an issue with delivery time frames, we do not carry the goods the couriers you choose via our quote engine does. If the item is late let us know and we can push the courier for updates.
Apologies for the inconvenience caused
Kind regards
James
Very happy with the service
23/12/16 by Customer
Very easy online application, simple to use.
Excellent and first class, would definitely recommend
23/12/16 by Joanne
Happy with their service and would recommend
23/12/16 by Customer
Two recent shipments to Ital, one organised by the recipient, one by me. The first was a drop off at a local shop, the second a home collection, both worked flawlessly, despite the vast increase in traffic at Christmas and both were delivered in a mere three days safe and intact. The cost was extremely good value - whats not to like? Ill certainly be using this service again and again!!!
23/12/16 by Paul
We sent a parcel of chocolate gifts to our son in Singapore. Parcel Monkey chose a local courier who decided that the contents were prohibited and sent the package back to the UK. The Singapore Customs website does not restrict such parcels as long as the value is under 400 Singapore Dollars. Ours was worth about 55 Singapore Dollars. I now have to pay a further £19 to get my parcel returned from Southampton. The chocolate has cost us about four times its original value. And our son did not receive his gift. - Never again!
23/12/16 by James ODonnell
Our Response: Dear James
Food is a prohibited item and this is made clear at the time of booking for all couriers on our site. Please ensure you check what you are sending before you place the order. We are not the courier so have to run with their prohibited items list and this includes food.
Kind regards
James
Very easy usage of website, clear choices and not too much on the forms to fill in. Easy drop-off at Doddle too. My parcel arrived well in time for Christmas, Royal Mail would not have been able to sort that one out. Thanks Monkey!
23/12/16 by Customer
Great service very prompt and on time.
23/12/16 by Lorina Khan
Wht a fantastic hassle free way to deliver to the other side of the world! We thought we would never get things to NZ from the UK this close to Christmas and that we would have a very disappointed family. However, Parcel Monkey was so easy and the parcel was delivered very quickly. Most Impressed and would certainly recommend!!
23/12/16 by M Linstrom
Excellent service, good communication, prompt delivery of labels. Definitely use again
23/12/16 by Customer
Used every year at Xmas for domestic and international- never let us down
23/12/16 by FiPi
Im not sure why Parcel Monkey has sent a review when the parcel is late and hasnt reached its destination yet!
23/12/16 by Customer
Have used Parcel Monkey several times now for deliveries to southern France..........our parcels always reach their destination within the specified time, in this case, two days!! Tracking and notifications are excellent too!
Value for money is second to none as is service
23/12/16 by kurt
Excellent, so glad I found you, have a very happy son, who received his food hamper for Christmas on time, thanks to using Purple Monkey ????
23/12/16 by Barbara Elliott
Very easy service to use, very happy, will definitely use again.
23/12/16 by Naomi from Cornwall
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