We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,111 reviews.
Excellent service. Really helpful collection driver who advised me on final packaging. Excellent inf on internet tracking, until it left the UK. Then it was predicted tracking. However the package arrived safely and intact. Wil use this service again. Value for money. Cheaper than an extra suitcase when travelling.
22/12/16 by Mo. Perry
Two sizeable parcels needed to be shipped from south Cornwall to central London. Both were collected on the chosen date and delivered the very next day within 24 hours. It was a very positive experience in terms of cost in money, time and effort for otherwise I would have had to drive over six hours in one direction to deliver the parcels in person, pay for the fuel cost and contend with navigation and traffic on the road.
22/12/16 by Mrs Smith
I sent two parcels (total weight 20kg) from the UK to France. It cost me just over £30, including insurance, which I thought was very reasonable. The parcels were collected on the day after I placed the order and arrived two days later. The only problem was that the person who collected the parcels would have left the paperwork unsigned if there had been no-one in to explain it to him. (I left the parcels in the porch for collection, with clear instructions written in capitals, using a marker pen, on top of the paperwork, asking for it to be signed and dated.)
22/12/16 by Lily
I delivered a package to Turkey via Parcel Monkey from the UK. I waited over a month and nothing... I contacted Parcel Monkey throughout this process and the communication was so messy. The custom support was semi-automated, so my email was just getting spammed with useless stuff. In my experience, they told me it was the fault of the courier, but accepted no blame.
22/12/16 by Sean G
Great service. Quick delivery
22/12/16 by Denzil De Bie
Really just do not know how you do it!! Booked parcel in on Wednesday evening 14 December and a text message was on my phone Thursday morning to advise that my parcel would be picked up between 09.00 - 17.00. A little later another message arrived to advise pick-up between 10.23-11.23, duly picked-up at 10.45! Normally I enjoy tracking my parcel but being busy with the festive season it arrived in destination even before I started! When I say arrived this was before midday on Saturday 17th. PARCEL FROM NORTHAMPTONSHIRE, UK TO TIGNES IN THE FRENCH ALPS WITHIN 48HOURS!!! One very happy daughter to receive her Christmas parcel of pressies & goodies, weighing 17kg by the way, and one very happy Mum, when it only cost £15!! This is the 3rd time I have used this service in the past 4 months and each time it has been *****! How fantastic to receive this level of service, especially in todays world!!! THANK YOU PARCEL MONKEY X
22/12/16 by Jab1jan
First time user of Parcel monkey ,delighted with the service. Parcels delivered next day from Wales to Scotland during the busy Christmas period at less than half the cost of parcel force, highly recommended!
22/12/16 by brian carter
Parcel force is the worst delivery service in the world.paid for next day delivery before 12.time was not delivered on Friday at all. I chased up and was promised Sunday delivery. On mondaythe driver told me it was only the put on the van that day. Its standard for parcel force. Unexceptable
22/12/16 by JJ - Customer
I paid for the more expensive express air service because it said it would be delivered in 3 to 4 days.it wasnt delivered on time and now my niece and nephew wont have there gifts from me for Christmas because they have gone away on holiday and werent home to receive there parcel because it arrived late.
22/12/16 by Customer
Our Response: Dear Customer
Sorry to hear that the parcel was late to arrive via the courier booked via our quote engine
Parcel Monkey do not handle the goods ourselves, we resell the courier rate via our quote engine and the service times provided come from the couriers direct
Apologies for the inconvenience caused
Kind regards
James
Collected on the Monday for 24 hour delivery and only received by Buyer on the Thursday. Paid for a 24 hour service and thats what we should have got irrespective of it being two weeks before Christmas.
22/12/16 by Customer
An excellent service, my parcel was delivered safely and very fast from the UK to Italy. I highly recommend Parcel Monkey courier service. This is the second time I have used this courier and I shall not hesitate to use again.
22/12/16 by Customer Jamie
Happy with service apart from it not clear of rough time of picking parcel up and also the courier didnt contact the person who was receiving it to make sure there was someone there as requested. Otherwise a good service.
22/12/16 by Karen
Absolutely awful service. It was picked up on Monday morning. I paid for a 24 hour service so expected it to be delivered on Tuesday. I rang on Wednesday as it hadnt been delivered by that point. They informed me that they broke the package and that it was still in the depot. I needed the package to its destination before Wednesday morning as the person receiving it was going. Hence the 24 hour service. I bubble wrapped the package very carefully, I question how it was handled in the depot. Ill never use parcelforce again and would advise everyone else to do the same.
21/12/16 by Danny
Our Response: Dear Danny
Sorry to hear about the damage with the carrier, Parcel Monkey is not a courier service, we are a quote engine reselling other carrier services such as Parcelforce. Should the goods of arrived damaged please contact us and we can raise a claim for you, as long as the goods are not prohibited and you have opted in to add protection cover. You can do this via the Contact Us tab on your Parcel Monkey account.
Kind regards
James
Easy to use, quick service. Very pleased, will use it again.
21/12/16 by Customer
Dropped my parcel off at the pickup shop 2 weeks ago. Only just been picked up after I rang the courier to ask where the parcel was only for them to say its not even been picked up. Dropped the parcel off two weeks before Christmas so it would arrive in time as it was a gift. Now has a estimated delivery date of 4th January 2017. Absolute joke and will not use this service again. No communication between parcel monkey and dpd. Dpd have promised a refund via parcel monkey however are not replying to any emails
21/12/16 by Amy
Our Response: Dear Amy
I am very sorry DPD failed to collect this from the Pick Up shop. When you book via Parcel Monkey we tell DPD you have booked and they send us the labels to send on to you to attach to the box. This means they are aware of the order and also once dropped at the shop they scan it so they can see it is there to collect.
Should you track this and it has yet to be collected let us know and we will chase them to collect as soon as possible. I can see our team responded to the ticket you left on our site and once this has been delivered please contact us so we can discuss the refund due to the delays with DPD
Apologies for the inconvenience caused
Kind regards
James
Excellent service as promised
21/12/16 by Customer mr Singh
wanted to get parcel to melbourne austraila fast service was excellent
was able to track it all the way there it arrived bang on time used the
express delivery price was very good my experence of this company
is a very good cannot fault fault anything
21/12/16 by g gobin
Always use Parcel Monkey for sending large parcels a long distance.
We live in Aberdeenshire, our Son lives in East Sussex!
Each time we send a parcel .it is collected on time and delivered with no problem, tracking good as you can see where the parcel is at any moment! Brilliant!
21/12/16 by Julie Sp.
Was good service with good customer interactions. Had many choices.
21/12/16 by Customer
really a good service, you can choose the deliverer and, in my case, in 5 days my parcel went to the destination, from London to Italy (near Venice)
21/12/16 by Michele
I needed to get two parcels delivered before Christmas and found Parcel Monkey made it really easy to compare prices and was even cheaper than going to the carrier directly.
Everything worked smoothly from start to finish and I will definitely be using them again in the future.
21/12/16 by Kelly
Shipped a large parcel to Italy - it arrived within 5 working days and was very reasonably priced ; tracking status was excellent- thanks - will definitely use again
21/12/16 by Christine
No problems arose and my parcel was delivered by the time stated. Id use them again.
21/12/16 by Thulani Sityata
fast a good,very sadisfied
21/12/16 by GABRIELA VANIAKOVA
I was helped every step of the way and it was cheap too
21/12/16 by Dion Van Aardt
Very fast good value service.
21/12/16 by roddy
Very fast efficient service at a reasonable price, will definitely use again, highly recommended.
21/12/16 by Clark Paterson
Parcel sent to Poland. Whilst tracking, it showed that it was delivered on Monday evening at 21.00 and signed for by "JAN". The recipient (whose surname is Jansen) never received the parcel. He contacted the local DPD depot and was told that the computer said it had been delivered so it must have been delivered. They wouldnt believe him when he said he had never received it. After informing the staff that he would not accept this as an answer, they eventually agreed to look into it. A few hours later the driver turned up with the parcel and claimed that it had slipped under the front seat of his van. So the question is why did they show it had been signed for? Not to be trusted at all.
21/12/16 by Aasim
Our Response: Dear Aasim
Thanks for the review here, this seems like a review for DPD. We offer DPD services to book via our quote engine but the issue seems to be here with the DPD driver so may we advise to leave a review for DPD on their page. We will of course pass your comments on to our contacts at DPD
Kind regards
James
Very easy and fast!
21/12/16 by Lukasz
Easy to use and very efficient system in place for posting your parcels.
21/12/16 by Customer
Everything collected and delivered on time. Perfect thank you
21/12/16 by Content Store
I absolutely recommend this service to anyone who needs to get a parcel delivered on time, without hassle & at a reasonable cost.
Well done.
21/12/16 by Tim Schofield
Excellent delivery and tracking etc throughout.
Many thanks and highly recommended
21/12/16 by Graham F
No phone number to speak to someone directly. I would not use parcel monkey again. After more than a week of delay, Ive never received any information on the collecting date. also when I went near local pint for collection , them said this pint for pickup only and he said should go another pint it was far to my house than I had to cancel my order, with serious problems because of this. I did not receive adequate costumer assistant. I would not recommend to my worst money
21/12/16 by moh
Our Response: Hello
We offer a Live Chat service from 8am to 9pm weekdays and also email customer support. When you book via our quote engine you can choose to book a collection from your home address or to drop the goods off at a local collection point. We can assist if you have questions on this and we will be happy to help.
Kind regards
James
3 parcels collected & delivered on time. Easy to book on line too. I will definitely use this company again,
21/12/16 by Customer Jenny Milligan
Many thanks - company selected delivered parcel on time - straightforward online booking system. Will use again.
21/12/16 by CustomerJo
Easy, informative, value for money - fantastic
21/12/16 by Guy Flack
Very efficient and excellent quote
21/12/16 by Customer
would Defo recommend parcel monkey to anyone who needs to send a large parcel off rather than paying post office prices
21/12/16 by Happy
Easy local drop off. Filling in info on line took me longer than I expected. However, great service. Tracking and notification of parcel is reassuring.
21/12/16 by Linda
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