We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,658 reviews.
Very easy to use finds the cheapest quotes and can track the parcel all the way excellent service
14/12/16 by Customer
Could have done with an indication of time of collection as stayed in all day. Otherwise, great and got to the Isle of Man really quickly
14/12/16 by Donna R
Easy online booking process. Great tracking service. Speedy delivery.
14/12/16 by Alan Mackenzie
No problems at all. Delivery to Germany in 4 working days and £30 cheaper than Royal Mail. Drop off at local post office which makes it easy. Would definitely use these guys again. Thank you.
14/12/16 by Yvonne
I have used parcel money for international deliveries to Canada numerous times at different times of the year , the busy holiday season included. Used both the drop,off and collect service and never been disappointed . Have always collected on time and delivered on time apart from one occasion which was beyond their control and a problem with Canada post. Very easy website to use and easy to track with lots of info . You could say I,m bananas about parcel monkey and have recommended to friends and relatives
14/12/16 by Bobbles
Great efficient way to find the best prices for deliveries
14/12/16 by JSM
Brilliant service well priced fast and reliable thanks
13/12/16 by Customer
Excellent service. Parcel delivered in a day
13/12/16 by Customerval
Parcelforce collected the parcel and delivered it 2 days later as promised. Ive booked them through Parcel Monkey 3 times now and each time has been faultless. I cant comment on other carriers through PM as Ive only ever used Parcelforce
13/12/16 by Su
Have used Parcel Monkey many times over last few years and find the service excellent.
13/12/16 by Customer Mary
Quick reliable and efficient service even over the busy Christmas period....thankyou
13/12/16 by Happy customer
Ill be very short.
Its simple, easy, excellent and just great.
Love it.
13/12/16 by Geri
We booked a collection , the courier did not show up and then we received an email and text , telling that as per our instructions they were rescheduling our collection . We never however made any request of this sort. The company has no telephone help lines, and emails are not answered for hours. Beware!
13/12/16 by S. B.J.
Delivery on time and as needed, great service. If only placing the order online had been as easy as it should have been...
13/12/16 by lisa clydesdale
I wanted to send two parcels of Christmas presents to my son in Australia & used parcel monkey for the first time. The website was very easy to navigate & I was pleasantly surprised by the prices quoted. The parcels were picked up on time. My only concern was that the tracking wasnt updated at all on the website. All was forgiven when my son phoned me to say the parcels had arrived - picked up in the UK on Thursday afternoon & delivered to him on the Monday. Very speedy service. Will definitely use again.
13/12/16 by Mrs M Gregory
The Collection Driver should be congratulated. He was very smart and was knowledgeable about the service and company.
The rest is history parcel delivered on the 3rd working day,
Peterborough to Pisek Czech Republic.
The best service in the world, but remember it begins with the Collection Driver he represents your Company.
13/12/16 by William Higginson
very easy transaction & great service will use you again i have sent 175 parcels in 2016 with other transport companies but i will get you to quote in the future & thank you.
13/12/16 by Alan Cunliffe
Dissapointed that 48 hrs from Thursday took until Monday.No saturday delivery?Parcel arrived Monday -no problems-no damage-will use again1
13/12/16 by CustomerJulia
Really pleased with the service.
1 issue was that with the first service I chose I put in all my details etc only to get to the final stage and find the collection service wasnt available in my area. It was a bit inconvenient to then have to start again but that is a website / technology issue, the service was great. 2nd time I have used this service and will continue to do so.
13/12/16 by Anne lees
We took the parcel down and was pleased at the ease of handling. It was some clothes for an elderly aunt and was delivered with no fuss and on time. My only criticism was I found that the tracking didnt work for me and kept saying no information. This was annoying and distressing and eventually had to make a call to find where the package was! This needs to be improved. Otherwise the service was great.
13/12/16 by MR A WILSON
The best delivery company Ive ever used. Fast and very efficient.
13/12/16 by Customer S Szarun
Easy to use website to find the best courier to use. Recommendec
13/12/16 by Alan
I needed some items collected miles away. Once I had persuaded my vendor to pack the item, setting up the collection went through very smoothly, and at a reasonable price. Good service and easy to follow booking service. Thankyou.
13/12/16 by Customer
Sent 2 parcels to new Zealand and didnt notice they missed one line of the address off the label! Luckily one parcel arrived after 7 days and the second four days later. Overall good but check labels carefully.
13/12/16 by Chry
I arranged via parcel monkey to send a parcel In the U.K. via ParcelForce 48 specifically via their "drop at a post office" service. On arrival at my local post office (to which PM guided me in their website), I was told that they "do not accept any parcels from PM as PM are a private business". PM then advised I should try another post office - but this method of trial and error is not really a viable business offering, especially when carrying a 20kg parcel around London! I asked for a manager/complains team from PM to get back to me and I am still waiting a week later.
13/12/16 by Customer
I first went to the post office to send a parcel to Germany. I was quoted £46!!! I took it back home & tried Parcel Monkey & was given a price of £14 included added insurance. Other companies quoted too but chose dps as they picked up at our local greengrocers. I was given the option of tracking the parcel, which I did, and it was delivered safe & sound within 4 days. I thoroughly recommend this service.
13/12/16 by Diane Davies
Brilliant service. I send a lot of parcels. I used yodel once and they were the worst service I have ever used. Someone recommended parcel monkey and I havent looked back since! Cant fault them
13/12/16 by rebecca
First rate. No problems,picked up from home address delivered to New Zealand in under a week.
13/12/16 by P.I. D.
Dropped parcel off for DPD to pick-up, was given a tracking number, but when I try and use it, all I get is "No results found for your search criteria", I still dont know if my parcel has been delivered..!!
13/12/16 by M D E
Package still not delivered, it has been delayed for some reason, would appreciate more feedback.
13/12/16 by George Yovos
Will always use them in the future
13/12/16 by Roughton-Bentley
Quick and easy
13/12/16 by Richard
booked a collection and deliver sameday for Monday, filled in all the details as required, got an amended email saying the collection and pickup to be done as planned -- HOWEVER they got the delivery postcode wrong, have tried to get in touch to amend, they managed to get 1 part of the post code correct BUT they changed the dates to Tuesday - no good to me as I will not be around, at 3:45pm I cancelled the order YET the status still showing out for today??? sent another support ticket this morning and no one has come back to acknowledge/respond, what a shambles of a company -- will not recommend to anyone who needs their goods urgently... what a waste of time
13/12/16 by Jagdish Gosai
Due to pick up Wednesday - you picked up Thursday. Im not in office on Thursdays so I had to get a colleague to deal with it
13/12/16 by Ben the AutomotiveIndustry Charity
Easy and great value
13/12/16 by Customer
So easy to use and parcel was picked up and delievered on time and arrived in excellent condition.
Parcel came from Ireland and arrived within the 24hours.
Perfect
13/12/16 by Irene
I had an excellent 1st experience with this company. I am very happy with the quality of the service and the rapidity.
13/12/16 by Bassma Betraoui
Nothing to fault except tracking system shows my parcel is still processing when its already delivered..
13/12/16 by Customer
I sent a parcel to Thailand and I found the service to be quick, simple and value for money. There website explained the process quite well and provided all the forms you needed.
The parcel was picked up quickly and delivered far quicker than I expected.
The price was significantly lower than going direct to major delivery companies
Overall I was very pleased with the service
13/12/16 by Scott
The service was quite good, dropped off our parcel at the Post Office and were able to track it all the way, parcel arrived after a few days. However the list of forbidden items that you supposedly cant send with Parcel Monkey is ridiculously long, for example you technically arent allowed to send any liquids. Luckily the couriers that actually carry out the delivery are much more lenient, so this shouldnt turn out to be a problem.
13/12/16 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
