We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,658 reviews.
Everything as promised. Good communication, pickup and delivery on time
16/12/16 by Mr Burns
I had a bit of an issue with my first transaction with parcel monkey. Dpd never collected my parcel and it took some time to arrange a refund. I gave them a second chance though and re-used the service about two weeks after my incident and everything ran smoothly.
16/12/16 by Customer
It ended up costing 30% of what the delivery company was offering online, ordering was just a case of:
Where am I picking it up from
Where am I dropping it off
Here is how much it costs
Here is your label to stick on the box
Would recommend
16/12/16 by Shaun Watson
Easy to use, efficient service.
16/12/16 by Frances Tarplee
Good price and efficient service. No problems and will use them again.
16/12/16 by Classic J
Abysmal service from pick-up to delivery. And the package arrived late and not to the address on the package. I will never use them again. collection - They knocked on the door, never saw the doorbell or rang it, so first day collection failed. Luckily they were heard on the 2nd day when they again failed to see the doorbell. Very slow to get the package to the destination country. It languished in Bangkok for a week before it was sent onwards. Here, there was a handling fee to be paid before they would forward the package. Customs duty I can accept but not a handling fee also from the company Id already paid to deliver the package. 16 days to get here. And that only after contact with the U.K + contact on several occasions with the company here. Not delivered to the correct address either. Also not signed for. Abysmal service overall and with added expenses would have been better by tracked post.
16/12/16 by Customer
Our Response: Dear Customer
Sorry to hear about the issues with the carrier, we do not handle the goods. All goods are sent with duty unpaid, so any customs charges will be owed to the destination customs team.
Please let us know more details about this and we will be happy to look into this with the carrier. There is no support ticket open to show our team was asked for assistance so please do get in touch
Kind regards
James
Absolutely faultless service: quick, efficient and careful.
Will recommend to everyone.
16/12/16 by Landstrider
Will definitely be using parcel monkey again very impressed
16/12/16 by Mandy
Parcel Monkey failed to pay out any insurance claim on my package. The insurance charge is very expensive, but youll never get any money back if the package is damaged.
16/12/16 by Nav
Our Response: Dear Nav
Sorry to hear the insurance claim was turned down, the claims team will have a reason for this and will able to provide all the details via your Parcel Monkey account
Any further questions please email us at [email protected] and we will be happy to help
Kind regards
James
Straight forward process. Prompt delivery. Would certainly use again
15/12/16 by Mrs Pauline Lamb
Good value and on time delivery
15/12/16 by New Shoots
Used for the first time to send 2 items from U.K. To continental Europe. Delivered as promised. Well impressed as it was two weeks before Christmas. Only minor fault was that the contact number I provided was not printed on the label as it should have ( it read 0000000000 instead - as pointed out by the courier)
15/12/16 by Customer
I am using this website for quite a few years now and I like how simple and quick it is. Pretty much hassle free for me. Collections are not always made on time but overall I am pleased.
Hope it will only improve.
15/12/16 by Michael.
The costs are misleading and the quoted price went up as soon as I confirmed the dimensions of my parcel. Too late after Ive already quoted to my buyer.
15/12/16 by Tessa
Very straightforward and intuitive , navigation is a breeze and options are clearly set out with clear pricing structure.
Great service and a great central hub for postal duties, will be using this from now on no doubt.....
15/12/16 by Anthony McCann
Nobody is coming for collect... Again
15/12/16 by Customer
Our Response: Dear Customer
Sorry to hear this was not collected by Parcelforce
We have rebooked this for a collection on Monday
Apologies for the inconvenience caused
Kind regards
James
First time we had used this service and we cant fault them in anyway.
15/12/16 by Wendy Thomas
Always a fantastic service provided, good prices considering if you went direct to the couriers.
15/12/16 by Customer
competitive rates, parcel was collected same day and delivered next day.
Very reliable
15/12/16 by sadie
... my parcel went through English and American customs on time and arrived in perfect condition
A few christmas presents to make my American Sweetheart happy :)
15/12/16 by Glen
Still waiting
15/12/16 by Customer
Our Response: Dear Customer
Sorry to hear this was not collected by Parcelforce
We have rebooked this for a collection on Monday
Apologies for the inconvenience caused
Kind regards
James
Excellent service at an amazing cost. First time I have used this company before as I have always used Royal Mail however this was £20 cheaper and Royal Mail only offered a "standard service" my item was delivered in southern France after 3 days remarkable. Thank you.
15/12/16 by Tom Nightingale
had no problems in the past however this time the day the parcel was due to be collected we were home all day and just after collection time we had email to say we were out when they called. Now I would rather the driver told the truth like he either could not find us or ran out of time we felt let down and lied to.
15/12/16 by Phil Dawson
Parcel arrived within 4 working days (England to Austria), email was sent on the day of arrival with a 2 hour delivery window. Since nobody was home, the parcel was delivered to a nearby shop and I received an email with address details and opening hours. No issues and very clear process. Will use this service again.
15/12/16 by Customer
Parcel to Germany arrived within 4 days. Parcel Monkey found the best price.
15/12/16 by Customer
Great service, picked up promptly and delivered as promised. Good price too
15/12/16 by Kay Neale
Parcel monkey what can I say Ive booked 2 collections and both have been collected when you said they would. Which makes you a million times better than them cowboys at parcel2go.com. Im not sure where they tie their horses up at night but with how long it takes them to collect parcels, I dont think they know either. Their service is substandard and there customer care is even worse. That said this is a review of your company not theirs so in short you guys rock.
15/12/16 by Craig
Neil is the most courteous driver I know.
15/12/16 by Customer
I selected the three day delivery with parcel force and it took a week and a half.
15/12/16 by Customer
The cheapest and most professional delivery service Ive experienced so far. Thank you
15/12/16 by Mrs Anna Penny
Title says it all.
15/12/16 by Customer Ian
I found the experience of using parcel monkey easy enough although the driver didnt deliver to the stated address and ignored instructions to ring the client to accept the delivery.
We ended up driving over an hour to find the local depo and pick it up, this element was disappointing.
15/12/16 by Zoey Briggs
Picked up on time
15/12/16 by MJShave
I was amazed about your service as you kept me informed by emails and was able to track my parcel. You delivered my parcel is a supper speed timeframe.
15/12/16 by Noor Abdulghani
service was reliable and reasonably priced.
15/12/16 by Bee
Arranged collection didnt happen. I was agitated. Re scheduled with good help from a female Customer Service Operative. Collected on the rescheduled day, with appropriate label. After 4 days, parcel appeared to be still at local point. e mail contact with different Customer Service people unhelpful until I got annoyed. Then they found that the parcel had been delivered the previous day. Luckily some one was at home, as I had not been able to tell them it was on its way. Apparently the tracking number provided was incorrect
15/12/16 by Kentish Lass
Parcel Monkey is useful
15/12/16 by Customer
Selected a Express service and left note with order giving a time to collect which was ignored , took longer to arrive than was advertised on Parcel Monkey which is why I paid extra! First and last time using this service
15/12/16 by Jamil
As usual good prompt service and delivery on time!
15/12/16 by Bruce Birchall
EXCELLENT service THANKS
15/12/16 by mrs leila marzagao
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