We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,109 reviews.
Dropped parcel off at local Post Office on 20 Dec and it was delivered to a remote cottage in rural France on Friday. Spectacular!
27/12/16 by Jonathan Pennington
Booked 3 deliveries through these monkeys. 1 Couldnt be fulfilled at all because of a technical error - Yet to be refunded!! 1 got delivered way later than the agreed time when I booked it... the 3rd one just about made it on time. Customer service is a joke. Will never use again and hopefully others will look else where too!
27/12/16 by Matt Rants
Our Response: Dear Matt
Sorry to hear you have had issues with the couriers
Please address them in detail to us via a support ticket and we can look into any issue with customer service
Kind regards
James
Easy, fast, reliable
27/12/16 by Elizabeth Read
Used them twice now. They do what they say.
27/12/16 by MD MacKillop
What a great service! Christmas parcel sent to family week before Christmas. Arrived, as promised, the next day for cheaper than the Post office. Was even given a 1 hour delivery time slot. Excellent service! Cant fault it. Will definitely use again and recommend to friends. Thanks Parcel Monkey!! ????
27/12/16 by Paul Stewart
Title says it all - Ill certainly use Parcel Monkey again
27/12/16 by Phil
I sent 2 parcels to Morzine, France.
They arrived on time and in excellent condition.
We shared Face time to see each other unwrapping presents.
Thank you for a great service. It made our Christmas.
27/12/16 by Joanna
I wanted to send a laptop over to France from the UK over the Christmas period so I resigned myself to paying a little bit more and also expected that it might take longer than normal to it to be delivered. I went down to the local post office branch, but they wouldnt do it because the laptop weighted more than 2kgs, so I had to go in to the main post office in town and was told that it would cost me £50 to send without insurance and would probably take about 10 days for it to be delivered. I decided to use Parcel Monkey as I I used them before, and although I didnt expect much as it was Christmas period etc, but it turned out the best decision. I logged in to my Parcel Mineky account, entered the laptop details ( weight, measements etc) the hit the search button and the cheapest way of sending it came up to £11.50 and would get to its final destination within 2 days !! And for an extra £5.50 I was able to insure the laptop for damage, loss etc up to £350. So I went ahead and booked a pick up a slot for the following day, I was being kept of its progress throughout via text and email . The following day I was sent a text with an hour pick up slot, so I was able to wait at home for the DPD delivery man to arrive, my parcel was picked up in time delivered within 2 days over Christmas period for just £21 including insurance.
Fantastic service and I cannot recommond parcel monkey enough !
27/12/16 by Happy Customer :)
Sent parcel with Parcel Monkey via DPD 1-2 day delivery on 20th December rather than a cheaper quote from MyHermes to be sure of delivery by Christmas, now 27th December and not delivered, no tracking information and no response to email sent on 23rd Dec to find out what was going on. Very disappointed with service, loss of parcel, no tracking info and no response to email. Definitely would not recommend.
26/12/16 by Mike
Our Response: Dear Mike
Sorry to hear of the delay with the DPD delivery of your goods. I can see the support team have assisted and the goods have now been delivered. If you are having an issue with tracking we can advise this via Live Chat and get all the details you require.
Once again apologies for the issue with DPD
Kind regards
James
great to be able to track parcel and have proof of delivery and signature
26/12/16 by zoe astonr
As above, works fine
26/12/16 by Ben
Really easy to use, highly recommended
26/12/16 by Stuart Isaac
All worked according to plan. Very pleased.
26/12/16 by A.I
Would definitely use again, quick and easy to use and register
26/12/16 by C Williamson
First time I used I needed some car parts collecting so I searched the net and came across these people they kept me up to date with my collection and delivery progress cant fault top job cheers
26/12/16 by Mark
Really easy to arrange and understand service.
26/12/16 by Catherine
Could not fault the service -
26/12/16 by B Sheppard
The parcel was delivered within 4 days despite being sent out during the busiest week of year, only 5 day to Xmas day!
26/12/16 by Customer
Excellent pricing (dont go near the post office for parcels), efficient service, and it just works as it should.
26/12/16 by Nick Harvey
So easy to use, so reasonably priced, pick up service is fantastic, customer service chat is also great!
26/12/16 by Allison
convenient and efficient
26/12/16 by Customer
Collected on time,delivered on time.
26/12/16 by Customer
Readers need to be mindful that the price seen when carrying out the first search may alter drastically. By the time Id inserted the dimensions of the parcel and stated that the proposed package was a painting, the price more than doubled, most of the companies had withdrawn, no tracking was offered and none offered insurance!
However, once the order was placed into Parcel Monkey the parcel was collected from my home on Tuesday 20/12/16 and signed for in Jupiter, Florida on Thursday 22/12/16 safely and undamaged. So, the eventual service was very good.
26/12/16 by Steve
Ive taken to using Parcel Monkey over posting things, especially for international: I can actually book even a Parcelforce international delivery about 30% cheaper here than using a Post Office, which seems wrong because I value my PO, but I at least they still get some money for me dropping the parcel off with them to be picked up. I get more/easier tracking here than if I buy direct too. My parcels have always reached their destination pretty much when they say they will, it has got better in Ireland this year, they used to always be a day over the stated time there.
26/12/16 by Candida
Very good service have used them before but I have found that their take on what is and isnt a prohibited item has stopped me sending a number of items with them. For example are Wellington Boots really dangerous items to send???
26/12/16 by Customer
Great service online then dropped off at my local post office no hassle. Will use again very happy.
26/12/16 by Mr M Vance
Fast and convenient, notified of hour it would arrive at destination. Super service!
26/12/16 by Customer
.."does what is says on the box".........
26/12/16 by Et
Good service . Parcelforce drop off delivery to Guernsey. Good value and fast!
26/12/16 by CustomerDanny Burton
As a Parcel Monkey virgin I wasnt sure what to expect but I found the whole process very user-friendly and extremely quick. The carrier I chose was amazing - after dropping the parcel off at a local point in Edinburgh I was flabbergasted to hear from them that they had delivered the parcel barely 24 hours later in Kettering, and this was the Monday before Christmas! Brilliant service from start to finish, thank you.
26/12/16 by Myopic Granny
Finding ourselves at a loose end at Christmas we tried to find something at a reasonable price. Glad we tried Parcel Monkey in the end, however would be good to have a specific and accurate time of collection instead of saying between 8am and 6pm. I was pleased however when the parcel was collected at 11am so I could carry on with my day!
26/12/16 by Jonathan McKee
Delivery was supposed to be 2-4today, it is now day 5 and I have not had delivery
26/12/16 by Donald
Our Response: Hello Donald
Sorry to hear about the delay with your shipment I can see this has now been delivered to the recipient
Apologies for the inconvenience caused
Kind regards
James
The parcel was supposed to be delivered in 5 days. It was a Christmas present and as yet its still in transit. The European partner company of Parcelforce do not work on Saturdays therefore the delivery is not going to happen until next week. Im very disappointed.
26/12/16 by G Weatherhead
Fab service. Easy website, easy process and super fast delivery. Thanks for taking Christmas to my family in France x
25/12/16 by Jenny KNOWLES
Made plans for the delivery the day before and my package reached Australia within 4 days! Really pleased.
25/12/16 by Anuj Dal
I had to get a parcel from the U.K to France. I arranged the postage and had a family member print the label and drop the parcel at their local post office. The item was very easy to track and arrived in two days. Excellent service.
25/12/16 by Jackie
Great stuff, all as expected. Pickup time slot of an hour which made it great.
25/12/16 by Michael
Parcel to Germany, fast, cheap
25/12/16 by Customer
CALLED IN AFTER BEING LET DOWN BIG TIME BY HERMES WILL ALWAYS USE IN FUTURE
25/12/16 by REKO
Very reliable service. I was using it to send Christmas presents from Northern Ire to Germany, 4 days before Christmas and thought theyd never be in time - I was wrong. Very easy yo use, speedy service. Im a very happy customer!!
25/12/16 by Customer
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