We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,658 reviews.
Really easy service to use and shipment went like clockwork. Will use again and definitely recommend
15/12/16 by Andy Z
On the whole, I cant fault the service but on two recent occasions, parcels have not been collected on time. On both occasions, they were to be sent by ParcelForce, so quite where the problem lies, I dont know. The latest one (still sitting here waiting to go) had no ParcelForce number on the label. The replacement label has one, so maybe they are not being booked in correctly. Frustrating when goods are time sensitive.
15/12/16 by Brian from Steam Heritage Publishing
Paid £151 to have a delivery collected, waited a full day at the house for the courier to turn up and they never showed. Spoke to courier and the said they had no record of the booking. Had to use parcel monkeys online chat to get to the bottom of the problem - this is one of the worse customer services I have ever used. Took over an hour to get to the bottom of the problem as their responses on the chat system were sometimes 15 minutes apart. No phone number to speak to someone directly. I would not use parcel monkey again. Delivery 3 or 4 days late. Considering it cost me £151 Id say it was terrible service.
15/12/16 by Customer
We had an initial mix up with a wrong carrier being sent but usung the online chat service our issue was resolved in an hour or so. I would use Parcel Monkey again.
15/12/16 by Sarah
Cheap and fast!
15/12/16 by Customer
Nice and quick. No stories. This is what I call customer service. You go online, you choose the service you want, they give you details and prices there and then. No time wasting. I will definitely use again. I used them to book parcel force normal delivery. The popular one. Price was reasonable.
15/12/16 by Anonymous
Efficient And rreliable service
15/12/16 by RUPA
All round ****. Would not reommend
15/12/16 by Kymby
Useless, unhelpful, lying, they loose your parcels and also keep your money. No wonder theyre called parcel monkeys
14/12/16 by Mike Symonds
I sent a parcel from UK to Italy.my family received in time. The service for collection and delivery is excellent. I raccomand everybody to use it. I am completely satisfied and will use always in the future.thanks a lot
14/12/16 by Customer
I sent a parcel to northern china. Collecyed from home. Delivery man was helpful. Took just a week and cost less than 40 pounds. Really pleased. What more could i want.
14/12/16 by Customer
i ended up using parcel force because of parcel monkey, the service took longer than expected but everything was ok overall
14/12/16 by Customer
After more than a week of delay, Ive never received reliable information on the courier and the reason of the continue missed of the collecting date. I had to cancel my order, with serious problems because of this. I did not receive adequate costumer assistant. I would not recommend to my worst enemy
14/12/16 by Italy
Very easy to create account and send parcel with great choice of couriers to choose from. Excellent service, easy to use.
14/12/16 by Matt
Where is my parcel?
14/12/16 by Lidia czolnowska
Simple process. Cost efficient . Would use again
14/12/16 by Pamela Fraser
Booked in the morning and the parcel reached France 3 days later! Faster and cheaper than post office!
14/12/16 by benj
Dont be fooled by low costs
14/12/16 by Customer
Excellent value for money. The parcel was picked up on time, very clear instructions for packaging. The parcel was picked up on Thursday and delivered on Tuesday. Will definetly use the service again.
14/12/16 by Nina
I sent an IM at 5PM asking if there was any way to find out if my packages would be collected by the last collection time of 6 PM. I received no response. An hour later when the packages had not been collected I sent another IM and an email. I did not receive a response from Parcel Monkey for 1 hour and 30 minutes. And all the response was that they would have to reschedule. I now have to make other arrangements fro collection after waiting all day. I would never use this service again.
14/12/16 by Sarah
Fast and well delivered.
14/12/16 by Joao
First class service, collection uplifted on time.
14/12/16 by Dress You Up
Quick easy webpage. Multi parcel delivery great stuff
14/12/16 by Wendy p
Sent parcel from uk to Finland time was good but unfortunately box was wet and some the contents were a little Damaged
14/12/16 by Customerdave
The courier who handled our parcel through Parcel Monkey (PM) volumised our parcel saying that the weight for the dimensions caused a charge, we were then automatically invoiced and charged from PM. Not good. When booking on through PM, their quote system allows you to state the dimensions and the weight of which all four inputs were correct, in fact, the dimensions were generous by a couple of cms. To put it into perspective we are talking about: 25 x 22 x 16cm @ 2kg. We didnt send an baby elephant in a small box. However upon disputing PM are asking us to provide evidence that the dimensions and weight were correct, however the courier nor them cannot provide evidence of the apparent results / measurements that causes us to be charged extra??? Surely on the basis of being innocent until provide guilty it is PM and the courier who must prove the dimensions and weight were incorrect with evidence to then be able to legally charge us and automatically debt our card for this...! This is a sad occurrence as we use PM regularly and have had very little problems with them before hand. Hence why 2stars and not 1....! My advice is go ahead and use PM however expect a surcharge invoice to be sent to you and for an extra charge to come over unexpectedly. William. Fylde.
14/12/16 by William Booth
Service was easy enough to use except for the need for insurance above certain limits. Tracking however didnt update on the website beyond the initial order placement. I had to ask a few days later upon which a tracking number was indeed produced. Not an issue. Everything went well but an annoyance none the less.
14/12/16 by Mr Adam Rust
I have used Hermes, its cheaper, drop off across my road at maxol station . When parcelforce came the following day, everything else was ok, I shall not be using parcel money again too expensive and too slow.
14/12/16 by terence
Lovely service thank you
14/12/16 by Laser Wire Solutions - Charlotte McAndrew
Booked a parcel to be delivered (items value £700.00) the items never reached their destination and they were marked as lost. I contacted Parcel Monkey on several occasions but their response was sorry there is nothing we can do. The item was approx. 3 x 2 and weighed 30kg, how can anyone lose an item that large? I would avoid using Parcel Monkey at all costs, you may save a couple of quid but if they lose your item(s) how much have you saved?
14/12/16 by Justin Foster
For international parcels, they should tell if the country of destination, will the courier be using there own service or a 3rd party delivery service provider. Paid for 3-5 days delivery service, ended up getting my packet in 10 days. Courier cant track it because of the parcel monkeys own tracking number. Parcel monkey doesnt have a support number. Online tickets are useless, giving generic replies.
14/12/16 by Customer
Parcel monkey made everything so easy!
14/12/16 by Customer
parcel collected as stated and delivered without issues
14/12/16 by jayne camm
Have used Parcel Monkey twice now and have found it to be a very efficient and speedy delivery service. extremely competative rates and very easy to arrange.
highly recommend to all!
14/12/16 by MTB Solicitors Belfast
While my parcel was collected and delivered quickly and efficiently, once it had arrived I was charged an additional £17 for being 4.5kg overweight which was not the case as I weighed the box myself several times. Very disappointed with this service and communication.
14/12/16 by James
The website is easy to use and it is a straightforward process to book a collection which was collected when expected by Parcelforce. However, I chose Parcelforce because the website indicated that there was no need to print any labels (as I dont have a printer) yet the confirmation email came with a big "call to action" to print the label and attach it to the parcel. What?! Anyway, I just wrote the details on the parcel and Parcelforce didnt mention the lack of a proper label. Otherwise cheaper, good and would use again.
14/12/16 by Sara Carter
I have used parcel monkey before with mixed results and one refused payment when they damaged my parcel, but the rest of the deliveries were fine. But I did ponder if to change couriers and this is the last time I will used them, they have had chances. What bugs me more is not having a telephone number to speak to someone in person, live chat doesnt work and email sent my replies to the trash, so maybe that is telling me something. I wouldnt say dont use them because if it goes right they are excellent, but if it goes wrong stay clear. I was also told my parcel had been in transit in the air for 4 days.
14/12/16 by Catherine
Excellent service
14/12/16 by Customer
quick and east to use no problems.
14/12/16 by jeff.
Professional and fast from London to Naples (Italy)
14/12/16 by Marco
Stress free and easy way of posting a small parcel.
I would send the pdf label combined in a single page, easier to print out as an A4.
14/12/16 by Customer
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