We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,658 reviews.
prompt collection and delivery, hassle free
19/12/16 by N Ashley
No problems at all. Booked delivery, it was picked up Monday and delivered in the south of France on Wednesday.
19/12/16 by Customer
Collected on Monday. First delivered to wrong delivery centre. Then redirected to correct delivery centre. Driver couldnt deliver the next day, and then on the 4th day (Friday) it was delivered mid-afternoon. Absolutely appalling 48hr servicde - buyers should avoid ParcelMonkey. It gets worse. Receiver opened the box today and phoned to advise that the printers glass plate was smashed to smithereens. And the box marked fragile had a gaping hole in it. So I assume the courier must have dropped it out of his truck. I certainly wont be using or recommending ParcelMonkey again.
19/12/16 by Andrew
Our Response: Dear Andrew
I am very sorry to hear about the issues with the parcel being delivered, Parcel Monkey is not a courier, we resell courier services. The courier is the service you choose via our quote engine. We offer protection cover at the time of booking to cover goods with, so if you have opted in for this please raise a support ticket so we can hand this over to our claims team. Apologies for the lack of a quick delivery, this is not something we can control however we strive to work with carriers who provide the best possible service and I am sorry to read of the issues you had. Please do get in touch via a support ticket regarding the damaged items.
Kind regards
James
After 2 years in a row of Royal Mail having raided and stealing from one box of Christmas gifts and then losing/stealing another, we chose to use a courier.
This is the second time weve used this site and is easy to book, would be nice to have collection time slots though. Arrived as stated in booking (in one piece)
19/12/16 by Emily
My parcels have still failed to reach my 3 customers and the orders have all been mixed up by the courier as he mixed up additional labels which he added despite mine saying the correct name and address!! Poor customer service and terrible service! I will never use or recommended again
19/12/16 by Nicole
Our Response: Dear Nicole
I am very sorry to hear about your consignments being muddled up, we do not make the collections or handle the goods so it is imperative to give the drivers the correct parcels in person with the correct labelling to avoid any such issues.
Apologies for the inconvenience caused with the courier on this occasion
Kind regards
James
been using parcel monkey a few months and so far am very happy with the service
19/12/16 by Customer
Excellent service and punctuality, surely recommended.
18/12/16 by Customer Manu
Prompt, efficient and friendly service.No problems whatsoever.
18/12/16 by Customer E. Blain
i have had no tracking for my parcel. i have no still where my parcel is. the site is blank when i go into tracking. possibly a good service however i wouldnt know because my parcel is late and i have no idea where in the world it is.
18/12/16 by john parkinson
I was very happy. Ive sent the parcell for my family for Christmas.
I sent it on Monday afternoon and my family got it on Friday.
It was quick.
Everything inside was nice. No mess or broken things.
Parcel Monkey is trusty!!!
18/12/16 by Kat
Sent multiple parcel in the uk and abroad and have always had fantastic service from start to finish.
18/12/16 by Melanie
You are doing the greatest job!!
fantastic!!
18/12/16 by Customer
Collected on time and delivered quickly. No problems, easy to arrange.
Thank you.
18/12/16 by Customer Maggie
Quick easy. Would highly recommend.
18/12/16 by Sharon Moncrieff
Parcel monkey offer a clear and easy to use system, great value for money and I still get all the customer service and excellence of parcel force.
This is the way parcel delivery should be.
18/12/16 by Jade
Competitive price. Excellent communication during transit and very efficient service.
18/12/16 by Threeboysmum
The collection and delivery to overseas was very prompt. All that in the middle of Christmas period! Awesome service!
18/12/16 by Katalin P
Brilliant very easy to use. Gives good clear options. Will definitely use for all our future overseas parcels.
18/12/16 by Customer in Poole
Perfect and timely delivery at a great price
18/12/16 by Nige Price
Parcels collected on time and delivered on time too, very pleased
18/12/16 by Liz Newman
Great see above
18/12/16 by Bronagh O'Kane
MAKES IT SO EASY TO ORGANISE PICKUP AND COLLECTION AT BEST PRICES I WILL BE USING PARCEL MONKEY ALL THE TIME
BRILLIANT JOB WELL DONE PARCEL MONKEY.
18/12/16 by SHAUN
After the most HORRIFIC and NASTY experience with that bunch of lying, lazy COWBOYS Myhermes, we had a parcel sit here for a fortnight that they never collected.
After signing up top parcel monkey, I choose a service, booked it and lo and behold. ..the parcel was collected the very next morning!
Thank you!
Recommended!
18/12/16 by Customer
Ive used Parcel Monkey several times to send parcels abroad. I used them after a friend recommended them to me.
Ive had very good service from them. Only had to contact them once (when a label wouldnt print properly), but they sorted it out quickly with now fuss.
Id strongly recommend them.
18/12/16 by Chris W
My parcel was delivered to the incorrect destination. Parcel Monkey were unable to locate it and I had given it up as lost. By a stroke of huge luck, a gentleman at the place where it was incorrectly delivered emailed me with the location where it could be picked up along with full contact details etc. I provided this information to PM, they were delighted and assured me that they would pass on the info to the courier. 2 weeks later, no sign of my parcel so I emailed the kind gentleman to find the package was still awaiting collection! in the end I had to book a new courier to retrieve it. In their defence they did eventually refund me for the initial pickup at least. In conclusion, fine if everything goes well but it if doesnt youre on your own. Pay for the insurance and just claim off that instead of going through their worthless customer services.
18/12/16 by Fionn
Our Response: Dear Fionn
I am very sorry to hear about the delivery issue, Parcel Monkey do not handle the goods and we rely on the carriers to do so.
Apologies for the inconvenience caused
Kind regards
James
Printed off forms, dropped off at post office, delivered within 48 hours. Good value for money. Would recommend and would use again.
18/12/16 by Customer
Really easy to do and very cost effect and quick
18/12/16 by Paul Minett
Great price great service collected and arrived in French Alps within 4days.
17/12/16 by Kevin
I have been using parcel monkey for the past couple of years and I havent been disappointed! Easy to use and pretty fast delivery. Thank you!!
17/12/16 by Thierry
Very good service, nice staff, parcel arrived in 2 days as was supposed to do. Only disappointment was that the tracking system didnt work so I had no idea at what time the parcel would be picked up in the day. But happy customer.
17/12/16 by Customer
Brilliant, straight forward easy way to shift parcels
17/12/16 by Customer
I booked a pick up through monkey parcel, it was soo good, very trustable and punctual thanks
17/12/16 by Customer
Very user friendly and informative web site, would highly recommend
As collection and delivery is 1st class and very cost effective .
17/12/16 by Customer J Hives
Excellent services and always delivered on time ????????
17/12/16 by glennstarkey-2008
All of the options are clear and understandable, the process of creating a collection is straightforward and all the options are presented in an easy to understand manner. I didnt have to do anything except print the label and wait for the collection - cant ask for more!
17/12/16 by Quidco Member
Very good and in time as usual. Nothing demaged
17/12/16 by Customer
I would most definitely use this service again. Cheap and prompt.
17/12/16 by Deepthi
On time and efficient
17/12/16 by Customer
Fuss Free Posting
17/12/16 by CG
It would have been helpful to have a time slot or email warming of imminent arrival. Otherwise no problems
17/12/16 by Ms Wynn
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