We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,109 reviews.
Brilliant
Was picked up from Croydon at 10.30am and was in London two hours later. Reasonably priced and excellent service. Will definitely use again. Thank you, you saved me so much time.
29/12/16 by Helen
Great online tool and easy to use but unfortunately our package was not delivered in the stated number of days and we missed the deadline. We were very disappointed by this and it ended up costing a lot more money due to the package arriving late :(
29/12/16 by Customer
Our Response: Hello
Sorry to hear this parcel arrived late, we do not handle the goods as a courier reseller. If the goods are late and you need assistance please feel free to contact us and we will be happy to assist. It looks like the issue here occurred with Parcelforce.
Apologies for the inconvenience caused
Kind regards
James
Fab and half the price Royal Mail quoted ☺️
29/12/16 by Customer em
Collected and delivered with no problems. Very satisfied customer.
29/12/16 by Customer
Ordered 24 hour delivery - collection on 23rd for delivery Christmas Eve but it never left the depot in time so presents didnt get delivered until after the bank holidays.
29/12/16 by RB1
Our Response: Hello
Thanks for taking the time to leave a review
Parcelforce 24 is a working day service, if collected on 23rd (a Friday) it would not be normally delivered until Monday. It is not a weekend delivery service, we have this as a separate option on the quote engine which is marked as Saturday delivery. With Christmas this delivery would of been delayed until the next working day. If you have any issue with this delivery please raise a Live Chat and we will be happy to help, however this is a working day delivery service that was booked.
Kind regards
James
Dont send anything of value or urgent! Booked a 1-2 day delivery service. Over a week later the recipient had to drive over an hour to the local depot to collect the parcel. I must have contacted parcel monkey 15 times asking where the parcel was - each time they didnt have a clue and made no effort to get things sorted with the courier. Now they are refusing to refund the cost of £15. Never, ever again! Reply to James - I did contact live support many times. My comments remain the same as above. Your team gave lots of excuses/apologies/and we will look into it replies. None of which sorted the problem! Your service caused me nothing but stress and wasted my time, not to mention the anxiety and frustration!
29/12/16 by david
Our Response: Dear David
Sorry to hear about the delay with delivery, we do not handle the goods we resell courier services. Should there be a delay let us know the details via Live Chat and we will be happy to assist. If you are unhappy with the responses from the team then please address a support ticket as FAO Manager and we can look into this for you.
Kind regards
James
Unfortunately, wasnt made aware that a next day delivery would need extra payment to actually be next day due to Christmas period mail so was delayed quite a bit.
29/12/16 by Michael Williamson
Package arrived quickly, no hassle service. Will be using again!
29/12/16 by Customer
Was easy to use I have no bad comments to make about using this company
29/12/16 by Miss Toni austin
The package pickup schedule keeps on changing and they will keep giving you a new day without even feeling bad about it. Also the delivery time is extremely misleading and it take much longer for the item to arrive. You will be better off sticking with the usual Courier, Parcelforce, DPD etc. especially for your international shipments.
29/12/16 by Silver Vega
Our Response: Dear Silver
Parcel Monkey is not a courier, we resell courier services such as DHL, Parcelforce, DPD. The delivery time frames on our site are advised to us by the couriers who we resell on our site. Also the collections are made by these carriers the same as if you booked them directly, as we simply hand them the bookings, and send you the label once they have accepted the order.
Apologies for the delay in the collection of your item
Kind regards
James
excellent delivery 3 to 5 days It arrived in 4 days
I could track my pack on all steps from UK to the Europe depot
the tracking part fails when the good arrive in Italy no chance to know what happen to it for the last 2 days
The good arrived safe and before Christmas which matters
thank you!
29/12/16 by laura
Delivery period misleading. 4 - 5 days from collection to point of delivery stated on booking form but it took 14 days. Goods collected by Parcel Monkeys agents Parcel Force on 15th of December but not delivered until 29th of December. Totally unacceptable. Given the misleading information and poor quality of service, I unlikely to recommend Parcel Monkey or Parcel Force to family, friends or business associates.
29/12/16 by Mr P A Kavanagh
Finding the carrier DPd was ok but being Xmas the shop the parcel went to was closed and not open until 09.1.17. I couldnot change delivery to that date on DPD site so emailed them and got out of office reply saying closed until 09.1.17.
29/12/16 by Neil
Easy to use, collection and delivery carried out without a hitch.
29/12/16 by Customer
Very good arrived in good time especially considering this was sent a few days before xmas.
29/12/16 by Fross Hockley
Had 2 packages to deliver to the south west of Ireland over Christmas.. the cost was half the price of royal mail and delivered in two days with no issues. Fantastic service.
29/12/16 by Jack
Excellent service. Thank you.
29/12/16 by Customer
Easy to use, very convenient
29/12/16 by Customer
Delivered on time as promised
29/12/16 by Customer
Easy to use and good value
29/12/16 by Customer mr m nuttall
Great service, picked up the next morning and delivered the next day.
Great reliable service, great prices ;)
Thank you
29/12/16 by Natalie
Service is exactly as expected, no problems
29/12/16 by Customer
Did not show up to collect had to call courier myself. Complete waste of space
28/12/16 by Nadine williams
Our Response: Dear Nadine
Sorry to hear the courier you booked via our quote engine failed to make the collection. We are not a courier, we resell the courier rates and the service is the exact same as booking direct as they accept the booking and send a courier out.
Should they fail to collect we offer Live Chat 8am to 9pm weekdays and email support as well to get in touch with them to see why they failed and to rebook the collection.
Apologies for the inconvenience caused
Kind regards
James
Goods arrived damaged even though it was well wrapped and fragile marked on box. Not the service I was looking for!!!
28/12/16 by Mr. Andrina Adams
Our Response: Dear Mr Adams
Sorry to hear the goods have arrived damaged, we do not handle the goods but we will be able to raise a claim for this if you open a support ticket on your account.
Kind regards
James
Easy, cheap and reliable....
28/12/16 by Katarina Kurpasova
Both times Ive booked through this service to have a collection the collection has not been made and Ive waisted many hours trying to resolve directly with the company. BE WARNED parcel monkey have no telephone support and there written support is beyond useless, there web chat team on the numerous times Ive contacted them offered no support or resolution as to if my parcel will actually be collected.
28/12/16 by Abigail Platts
Our Response: Dear Abigail
Sorry to hear about the delay with the collection of your goods which is handled by the courier you choose via our quote engine.
We offer Live Chat weekdays instead of phone support from 8am to 9pm, which is far more efficient we have found than having people on hold for a long time whilst we investigate the issue with the carrier the customer has chosen on our site.
Kind regards
James
not able to track parcel and you are asking me for my opinion befor i have received the parcel.
28/12/16 by michael atmeare
Booked through this site using DPD
Was giving a 1 hour time slot which was brilliantly serviced.
Would definitely use again.
28/12/16 by Lee McGowan
Xxxyyyzzzaaa
28/12/16 by edyta
Easy to use service. Would use again.
28/12/16 by Customer
Quick and easy, lots of courier options to choose from. Prices are fair.
28/12/16 by Darren
I believed I had paid for next day service, which should have been the 21st December. Finally delivered today 29th, far too late and unacceptable as needed for Xmas. Very disappointed would not recommend.
28/12/16 by Customer
Our Response: Dear Customer
Sorry to hear about the delay with the DPD service, we do not handle the parcels but should there be an issue let us know and we can assist.
I can see some of the delay will be down to the Christmas but break, however I appreciate this should of been delivered beforehand so once again apologies for the issue with DPD the carrier
Kind regards
James
I have been very pleased with the service & support on both occasions I have used Parcel Monkey. Parcels have arrived quickly & safely - an excellent service!
28/12/16 by Mary Board
I rated at 3 stars because the service is decent and cheap, but not perfect for 3 reasons. First, the parcel arrived later than advertised, second because the tracking system didnt work at all and third because after I submitted a ticket, the reply came 3 days later which I find it a bit disappointing.
28/12/16 by Ionut-Alexandru Jurcovan
Excellent and fast service - easy to use
28/12/16 by Klaudia
Cheap and reliable
28/12/16 by Customer
Excellent service, very fast delivery, good prices, will choose you again! Thanks
28/12/16 by Customer
Navigation on the site and booking through the site is simple and easy try the rest then give parcel monkey the test and you will use again
28/12/16 by Les M
Parcel still at home. Left specific instructions with Bella. A parcel monkey live email chat woman who double checked the parcel agreements and its still after 5 days at home. Definitely wont use again! James. Wasnt given the option to drop off unless I wanted to travel miles! It is just under a meter wide. I will see if collected tomorrow but really unhappy as paid for it to be delivered 23rd update. Waited in all day for this parcel to be collected and as of yet its still not been collected! This has cost me dearly in a refund and post cost refund I now have to be out of pocket !! Updated at 18.29 30/12/2016!!
28/12/16 by Customer
Our Response: Dear Customer
Sorry to hear the courier failed to make the collection, we do not collect the goods ourselves so can only pass the request on to the carrier. We strongly advise to hand the goods over in person and if not around, drop them off by booking a drop off service via the quote engine.
I can see the courier has this on the manifest for a collection tomorrow, please let us know if you prefer to cancel and we can action a refund for you.
Apologies for the inconvenience caused
Kind regards
James
Booked online, dropped the parcel off, delivered next day. Service better than advertised
28/12/16 by Mrs Crocker
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