We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,658 reviews.
After being badly let down by another courier company, I decided to try Parcel Monkey. The website was easy to navigate, and they dutifully turned up to uplift my parcel the next day - and they were cheaper !!
I would definitely use them again.
20/12/16 by Wendy
Straight forward and more economical to send parcels abroad
20/12/16 by C Lloyd
Easy to book and all confirmed and sorted without fuss. Couldnt ask for more.
20/12/16 by Stephen
Excellent service at a good price. Everything was handle in a professional manner and with perfect timing.
I will defenitly use them again and recommend this company.
Thanks again for making my Familly Christmas hassle free.
Happy Christmas to all
A Happy customer
20/12/16 by estelle berlan
Very impressed with service, parcel was picked up within a couple of hours and delivered on time. Would def use and recommend again.
20/12/16 by A IrwinCustomer
I always use these guys, theyre real estate and good value. My first choice when sending packages.
20/12/16 by Amanda B
i got my parcel damaged during transport but no compensation was offered even though i paid for extra insurance
20/12/16 by Yavuz
Our Response: Dear Yavuz
Sorry to hear your parcel was damaged in transit with the courier you choose via the quote engine
Sadly liquids are prohibited items that should not be sent so I can see why the claims team had to turn your claim down on this occasion
Please do check before shipping what can and cannot be sent via the couriers we offer on our quote engine
Kind regards
James
A VERY SPEEDY DELIVERY - UK TO FRANCE IN 2 DAYS
20/12/16 by Customer
Quoted £100 from Royal Mail. We went with ParcelMonkey and chose Parcel Force who offered a better service, collected the item from my work and had delivered the package on the Monday morning after being collected on the Wednesday afternoon (4 days!) It only cost us a little under £40. Would highly recommend!
20/12/16 by Customer
Cheap and great service, only downside is that the time slot is 8-6 think in this day and age it could be more specific, even 4 hour would be more helpful
20/12/16 by Customer
Easy to use, very convenient. Thank you
20/12/16 by HT
Have used parcel monkey several times and the system has always worked perfectly. Access to the best rates, easy to use and helpful staff if Ive ever had a query.
20/12/16 by Mrs tracey pandya
Fast efficient service.
20/12/16 by Mr Abbott
Good service works well
20/12/16 by M miller
easy and cheaper then others!
I will use again if need it
20/12/16 by Ma
fast efficient very very good service all my parcels ate going through parcel monkey in future. they do what it says on the tin . very pleased thank you parcel monkey and the courier fantastic first class service def recommend you to others. Happy Christmas to you all.
20/12/16 by omer
Great service, very reliable and would highly recommend
20/12/16 by Customer
Arranged for 3 large parcels to be collected from my office and delivered to a hotel in London and then a return journey a couple of days later. First journey went well, no issues but then they were never collected on the Friday. I had some annual leave the following week so didnt chase them up until a week later - when I realised the items had not been returned. They said couldnt do anything as it had been over 5 business days? They also didnt even give me an explanation as to why they werent collected - just tried to blame the courier! Unfortunately Ill not be using their service again.
20/12/16 by Michael Beadle
Parcel Monkey met expectations, provided good options and made bookings easy. Communication was good throughout.
20/12/16 by Mr Osmond
we had to collect a large, heavy package (24kg) from London. It couldnt have been easier - click click, £12. Good comms throughout from the Monkey and Parcelforce, excellent tracking info, delivered on time and undamaged.
20/12/16 by DaveH
When parcel force picked up parcel, gave us receipt with parcel force tracking number. tried this the next day to track parcel, but to no avail. phoned parcel force up yesterday, they had no tracking available on number i gave them. I was able to give them a number scribbled on the receipt form which fortunately was the route number of van and they were able to find parcel from that. They said parcel money had give them 2 consignment numbers, so obviously the first number we were given was an incorrect one. Thankfully had a very patient customer waiting for parcel in germany.
20/12/16 by susan cook
My parcel arrived thanks to the couriers but Parcel Monkey were useless. Please note there is no phone number for Parcel Monkey if you have problems, they run a ticket only support system. The tracking for my package said "Delivered". It was not. It later emerged that the first courier Yodel had "Delivered" it to the second Trakpak. There was no tracking information for Trakpak. On submitting a support ticket it was closed within one day as "inactive". I submitted a second ticket which was answered by two separate employees with completely different answers one of which involved asking for a new collection date(?*!?). I checked reviews for Parcel Monkey and found they were the subject of various newspaper investigations for poor customer service. I will never use them again.
20/12/16 by Mr Edwin Bradford
Collected 17/12 and delivered 19/12 from uk to Dublin, defiantly recommend
20/12/16 by Tiana
Thank you. Professional.
20/12/16 by Marta
Picked up when they said and delivered within 6 days, this was the week before Christmas, have used parcel monkey many times and will continue to do so, 10 out 10.
20/12/16 by Marion Green
No hassle, quick, curtious and reliable. Would have no hesitation in using again.
20/12/16 by Katharine
Parcel Monkey helped me to find the cheapest way to sent my Christmas presents to my family in Slovakia. Thank you very much for your help, website was nice and easy to use. I will use them again.
20/12/16 by Andrea
always satisfactory ,will use again.
20/12/16 by Customer M
Fast pickup and delivery. Would definitely recommend this service
20/12/16 by Nova
Couldnt praise highly enough definitely use again
19/12/16 by Laura ferguson
Great service, easy use, very functional website, best price, great tracking information. Very recommended!! Thanks! Value for money!
19/12/16 by Wim
I only received 2 of 3 total parcels and no explanation was given.
19/12/16 by Guilherme Rodrigues
Our Response: Dear Guilherme
Sorry to hear about your delivery issue with DHL. We do not handle the goods as we are a courier reseller. Please do get in touch if there is an issue with delivery and we can look into this for you.
Apologies for the inconvenience caused
Kind regards
James
Today is the fourth day that DX has not collected my parcel. I booked through Parcel Monkey - why do they recommend such a rubbish courier company ??
19/12/16 by Simon Hewitt
Our Response: Dear Simon
Sorry to hear that DX have failed to collect this item. DX are normally pretty reliable so this is quite unusual for them to miss it on so many occasions. Please raise a support ticket on your account or contact us via Live Chat so we can look into this and get the parcel collected as soon as possible
Apologies for the inconvenience caused
Kind regards
James
It was so convenient having the parcel picked up from home the day after I placed the order; and it was very easy to track the parcel. It arrived incredibly quickly and the price I paid was far cheaper than for many other places. Great service, I would definitely use it again.
19/12/16 by Penny
Excellent simple service. No problems, no hastle at at all.
I know it is difficult, but if I knew roughly when the driver would turn up it would help.
All the same all went very well
19/12/16 by Gordon McCulloch
Good quick service
19/12/16 by Maria
Got there safely.
19/12/16 by L Martin
We have two sons living abroad and are always sending parcels. Without doubt Parcel Monkey are the best.
19/12/16 by leovalLeo
I recently made a booking stupidly through parcel Monkey to save a few pounds and instead it has cost me the great deal in time and effort just to get nowhere. Not only was my shipment collected a day late parcel Monkey have no clue of who and when my shipment was picked up they had the completely wrong shipping numbers, my parcels did arrive eventually they were damaged in transit and the process of making a claim is that horrendous that you are just better biting the bullet and taking a loss and never using the service again. N.B. Be warned not to use this service it will leave you out of pocket, they eventually collected and delivered and also managed to damage in transit. I purchase insurance as well to cover any eventualities like this however it was completely pointless as in the first instance I have to send over 100 messages to get anywhere and even though I use adequate packing double walled cardboard packing boxes along with large bubble wrap they did not honour my claim for damages. What type of Services is this apparently? according to parcel Monkey the items should have been handled with cotton gloves and cradle like a baby and as it was not done so my claim will not be honoured just to save a couple of pounds on postage charges I learnt a very expensive lesson not to use middle men like this especially when they hide behind a front and you have no direct contact with them. I myself personally will never be using this again and as I send and receive approximately 400 parcels of the year Im sure Royal Mail and parcelforce will be happy keeping me as a customer. This whole service has been a complete shambles start to finish steer clear, a few extra pounds use a proper service where you have proper customer services representatives at the end of a phone who will handle your query professionally and as it happens Royal Mail said I did have a case for claim and there was a high chance that I would be paid out but unfortunately as I stupidly went through parcel Monkey there will be no chance of that. Something I thought Id never say, even Hermes have a better service than this and thats saying something. Also there is malpractice on the behalf of parcel Monkey they are charging customers the fee of 2% for checking out with paypal which parcel monkey should be paying not be charging customers for this. Parcel Monkey have signed up to accept PayPal as a payment method so why are they charging 2%? paypal wasnt too happy about this when I told them that. Parcel Monkey just have you over from the start and this is just proof that the charges that they should be paying for a payment method that they have accepted the terms and conditions for using are passing the charges on the customers?
19/12/16 by Moz Afzal
Our Response: Dear Moz
Sorry to hear the goods were late being collected, we do not handle the parcels, the customer uses the quote engine and chooses who to carry their goods. Our claims procedure is there to help customers and has been made to be as easy as possible. If you have an issue with this or feedback, please do let us know via a support ticket addressed and FAO Manager
Kind regards
James
This was my second time using Parcel Monkey. I really value a service like this which you can rely on, and is priced fairly. Will absolutely be using again.
19/12/16 by Anonymous
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