We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,109 reviews.
Parcel was damaged on transit and I filled out the forms and questions and provided photos and then they decide to tell me that they cant process a refund as its taken too long to provide the information that they kept asking for!! Seriously out of pocket because of them avoid at all cost folks its really not worth it
07/01/17 by Customer
Our Response: Dear Customer
Sorry to hear this item was damaged
There is a time limit on Claims to be processed, if you are unhappy with how the claim was processed just let us know via a support ticket and address as FAO Manager and we will be happy to look into this for you.
Kind regards
James
Parcel did not arrive And parcel monkey are not answering my emails
07/01/17 by Customer
Our Response: Dear Customer
Sorry to hear that the courier you chose to book failed to make the delivery of this item, if this occurs then please let us know the details and we will be happy to assist and chase the courier up for you.
Apologies for the inconvenience caused
Kind regards
James
I paid for a courier collection through Parcel Monkey, who told me they had informed the courier and my parcel would be collected from my home on a specified date. I waited in all day and nobody showed up. I couldnt get a single response from anyone at Parcel Monkey so I went directly to the courier, who were really helpful. They told me Parcel Monkey had never informed them there was a parcel to be collected, and suggested I let them know this and ask them for a tracking number relevant to the specified courier. Parcel Monkey ignored all my requests. They have never apologised or given me an explanation, I had to cancel the collection and go elsewhere. And I am STILL waiting for my refund from Parcel Monkey. Would never recommend them to anyone.
07/01/17 by Jen Coates
Our Response: Dear Jen
Sorry to hear about this non collection, Parcel Monkey do not make the collections, we resell courier services.
You can reach Parcel Monkey via Live Chat or email support tickets, all of which are answered by the support team. Please raise a support ticket and we can look into this with the courier to see why they failed to make a collection for you.
Apologies for the inconvenience caused
Kind regards
James
Turned up on time to collect and parcel was delivered within the time frame.
07/01/17 by Robert Barritt
Used DPD through Parcel Monkey. Handed in at Sainsburys and it is obviously a service seldom used as no-one on the Customer Service counter knew about it. They did some investigation quickly and found that what I was saying was true and managed to find the machine that scans the parcel. Parcel was delivered on time.
07/01/17 by Paul Baxter
Easy process and good value for money
07/01/17 by M Lewis
I got a much cheaper Parcel Force delivery to Canada than I could find on the original Parcel Force website. Well done, Parcel Monkey - shame on you, Parcel Force!
07/01/17 by Martin Isaacs
Came across this site when wanting to send a largish parcel. Very easy to use and you get several quotations. Seamless from beginning to end.
Will definitely use the service again.
06/01/17 by Ian
Sent 2 parcels to Spain. After 3 weeks they have not been delivered. I was informed that one parcel was awaiting delivery at depot in Spain and that the other was processed for return due to incorrect post code. Both parcels were correctly & identically addressed & labelled & I have photos to verify this. Since this information I have received no further tracking details for 2 weeks. Parcel Monkey just keep saying they are awaiting details from the courier. Can they not get any details for 2 weeks? It makes no sense. I suspect my parcels have gone missing somewhere!
06/01/17 by Elspeth Gracie
Our Response: Dear Elspeth
Sorry to hear about this issue with the courier, we do not handle the parcels as a courier reseller. As soon as we hear back from the courier involved then we will look to update your Parcel Monkey account.
We can also help via a support ticket, so just address it as FAO Manager and this will be picked up by a manager and they will assist.
Apologies for the inconvenience caused
Kind regards
James
Very smooth and simple transaction. We chose the best option for us and had all relevant details passed on to DPD who kept us informed of the parcels status as it travelled from the U.K. to Germany.
Easy peasy :)
06/01/17 by Jon
V reliable service would recommend to anyone
06/01/17 by LauraG2016
Good value for money, prompt collection and delivery
06/01/17 by Paul
Recommended. Just print label and take to nearest drop off point. Even a monkey could do it
06/01/17 by Paul Cooper
My parcels were stuck for 2 weeks and it took 4 emails to parcekmonkey the get an initial reaction. Not a solution. With them using their own tracking codes and keeping the codes from their partners e.g. FedEx, Courier secretive you depend on them but they became a huge bottleneck when getting my packages delivered. It is now 20 days and counting in my case, for a delivery they estimate would take max a week.
06/01/17 by Julia Rittereiser
Excellent Service! Does exactly what it says on the tin!
06/01/17 by Customer
Easy to navigate the site with excellent choices and options.
06/01/17 by M Linden
I paid for a 24 hour service on the Thursday , they collected it Friday morning and yet the recipient didnt receive till Tuesday dinner time not happy with this service at all as I could have gone for the cheaper option 48hours or 2nd class if I would have known it was gonna take a good few days
06/01/17 by Customer lauren
Reliable , fast , cheap the best service ever
06/01/17 by CustomerClaudio
Fast, reliable and affordable. Just great.
05/01/17 by Luiza Anderson
So simple to book and use. Delivery was via Parcelforce and they did so ahead of schedule.
05/01/17 by Sheila
Was booked for a Friday collection 24hr (Monday) The driver hadnt come by 16:00 parcelforce said theyd phone him and get back. I phoned them back at 18:00, no answer from driver. Was rebooked for Tuesday collection soonest. Usual driver collected. Will avoid parcelforce in the future and go direct to avoid the third person.
05/01/17 by Customer
Our Response: Dear Customer
Sorry to hear Parcelforce did not make the collection, we hand them the booking and they then come to collect, the same as booking directly, except you save money on the cost of their service
If they fail to collect please let us know so we can assist, you can reach us on Live Chat or a support ticket and we will be happy to help.
Kind regards
James
Would definitely use Parcel Force again. Man who lifted my case was very helpful and friendly,
05/01/17 by Averil
Best service and very reasonable price to send or receive parcels abroad
05/01/17 by D k
International delivery over festive period. parcel arrived early and intact.
05/01/17 by Paul Clark
Excellent service during very busy period
05/01/17 by David
UK to Ireland parcel took 5 working days (8 days inc weekends & BH). Req update on delivery with no reply.
05/01/17 by David
Excellent, prompt, pleasant service - would recommend & use again! Thanks
05/01/17 by HOLMES HASLETT
Parcelmonkey dodnt send my order through to parcel force, so they didnt have me on their list and my parcel wasnt collected!
05/01/17 by Customer
Our Response: Hello
Sorry to hear that this was not collected, we handed the booking details to the courier as they have this on their manifest under a collection reference and also if you have labels this means they have accepted the booking
If they fail to collect please let us know via Live Chat or support ticket and we will be happy to assist
We have now updated your Parcel Monkey account so please respond so we can resolve this for you
Once again apologies for the inconvenience caused by Parcelforce
Kind regards
James
Parcel Monkey was the easiest, simplest and most cost effective way to ship a bulky item. Smooth transaction, easy communication and trackable. Simply easy! Will use again.
05/01/17 by Customer
Easy to use site with broad range of options to cover all areas of the globe.
05/01/17 by Watermark
Easy to use site, offering competitive prices with reputable couriers.
05/01/17 by NC
You get what you pay for and this company, proves they cannot offer a good service for the money, lost my parcel for 24 hours, failed to keep me informed until I chased and chased, no website updates, had to chase third day to then find out it was delivered, no interest in keeping me as a happy customer.
05/01/17 by Mark
No frills no fuss good service
05/01/17 by Cat
Fairly easy to use, great overview of options, a bit of a wait for label to be ready for printing. Sadly the two-day delivery didnt happen and it turned into a four-day.
05/01/17 by Silvia
Fantastic service, very competitive prices. Will definitely use again!
05/01/17 by Tomasz L
boxes arrived on time and in tact for a very good price.
05/01/17 by Customer
After trawling through Google to find a company who delivered overseas at a reasonable price I stumbled across Parcel Monkey. They do all the work for you. All you need is weight dimensions and Country and off it goes to find you prices on various different options. Plus you can set up an account and add addresses so that when you send your next one all the information is there and ready to use. Prices are comparable too
05/01/17 by Alison Carr
Massive, heavy tracked parcel to Germany from UK. 20 quid. Bargain! Thanks Parcel Monkey :)
05/01/17 by Dazzer
Original quote was around £52 for a small packaged containing medical equipment to be delivered to the address in morocco. However, the package recipient was contacted by Courier to pay an additional £50 for the delivery, and if not paid within 3 days we would be charged £5 per day for storage, which is outrageous as i made full payment to parcel monkey for full delivery!! I was not even aware Courier will be the courier in Morocco, as not full details were provided nor did their tracking system work. Now my package is held as hostage until I pay up which will total over £100 for delivery. Not happy at all.
05/01/17 by Unpleased customer.
Received my parcel earlier than promised
05/01/17 by rajesh
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