We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
After booking a shipment, I waited until 4pm and decided to contact customer service who then told me that the driver had attempted to collect but nobody was there...absolute rubbish....so this was rebooked on for the next day. The next day was a second no show. Again, I contacted customer service to be told that it had not even been rebooked on! so again this representative rebooked for the day after. (A Friday) What a surprise nobody turned up AGAIN. So this morning I again got in touch with customer service and complained of my experience and was told that all they can do is refund me. So now I have wasted away 4 days plus the weekend to which the parcel could have been with my customer by now. Terrible experience and the customer support offers no support in reality. I will never be using this company again!
13/03/17 by tanya fisher
I was very pleased when my parcel arrived on time and safe. The price was the most competitive too, so will be using again in the future.
13/03/17 by Kaja
they didnt another courier and Im still asking them to do it or to return the money
13/03/17 by Customer
Excellent professional service from start to finish
13/03/17 by Customer paul charlesworth
On time in collecting, a good price for sending a fairly bulky package of clothes (70x30x30cm and 7kg) to Kent for only £11! I wish I could travel for that price too!
Swift and easy, and arrived safe and well. Thanks, Parcel Monkeys! :P Brilliant monkeys you are!
13/03/17 by Yvonne
Great value for quick delivery
13/03/17 by Mr Phil Van Der Loo
Horrible and disgraceful service. They have lost our parcel and nobody knows where is it currently. The customer service support is terrible as theres not a direct contact. They keep saying they are investigating and throwing the responsibility to Dpd for more the 15 days ago. NEVER USE PLEASE! pay a bit more and be assure your parcel will be carried over properly.
13/03/17 by Customer
I use Parcel Monkey for smaller packages as the prices for larger packages is very expensive compared to other shipping compare sites. Examples would be 90 pound cheaper elsewhere for a parcel I had to ship to Hungary and I saved 60 pounds on a parcel I wanted to send to France by going to someone else. Shipping labels are super slow to arrive, sometimes painfully slow. I do not really want to be waiting 15-30 minutes for them. Other sites are pretty much instant. I have had issues with my parcel collections from the pickup points as well. Packages have been sat there for up to 5 days which is a poor service when I paid for a 1-2 delivery! Apart from that though, all is good :)
13/03/17 by Statuesque
Normally no issues what so ever, but have found if we do encounter any problems then getting through to someone, quickly to help resolve an issue if difficult. Need a dedicated telephone number to a customer enquiry line.
13/03/17 by Stacey Thomas
They lied that they tried to pick up the parcel bbut nobody rang the door or anything - considering that they had all my contact details. I had to push a lot on Friday after 5pm to make someone to pick them up. In the beginning they could not do it but after complaining a lot they sent someone around 6pm. Just avoid
13/03/17 by Customer
I sent a pack from uk to italy. No problems and perfect delivery
13/03/17 by Max
Pick up was as advised and delivery was on time. Recommended.
13/03/17 by Customer
Cant fault, huge range all the time. Fractured tire of GP!!
13/03/17 by Janet Stokes
I took a chance on a once in a lifetime opportunity to buy an amazing Yamaha snare drum, handcrafted in Japan. The seller packaged it up. I booked the courier via Par el Monkey ???? on the day of the collection the courier called and the seller was in his attic, he missed the courier - nightmare! I simply re-arranged the collection on-line with parcel Monkey ???? on their easy to use website. They called again next day; I was able to track my delivery all the way from A to B, every step of the way. I was at work the day of delivery but my neighbour took the parcel in, I received an update so I knew where it was. It all went swimmingly, I will use parcelmonkey again without doubt.
12/03/17 by Steve harrison
Sent 3 parcels of late with parcel monkey every item has arrived damaged. Avoid parcel monkey there a disaster.
12/03/17 by Marcus Kelvin
Superb service. 3 days from UK to France which is so much quicker than Royal Mail. To be able to track parcels online is an added bonus too. Would definitely use again.
12/03/17 by Debbie
Great service and price, will defiantly use again
12/03/17 by Nic
Easy to use. Printed label ok. Arrived on time. Tracker worked too.
12/03/17 by Customer 2017
Paid twice the normal fee for a 2 day delivery It still took 5 days.
12/03/17 by Customer
Posted a bike for less than 9 pound
12/03/17 by Customer
First class service, very prompt, reasonable prices, user friendly site easy to use
12/03/17 by Janet Borrington
Parcel dropped at a local collection point. Tracked at each stage and parcel delivered on 6th day to the correct address in Ho Chi Minh City with no problems. Well done!
12/03/17 by Linda Lewin
No fuss, great value and delivered on time.
12/03/17 by Customer
I needed to organise a same day delivery on Sunday and Not many other companies offered that. Not cheap - but it got my parcel to where it was urgently needed. Courier was very polite and professionally. Would certainly use again - highly recommended.
12/03/17 by Susie B
Quick and easy. User friendly site and great value.
12/03/17 by Customer
Brilliant the parcel arrived in NZ in 4 days.
12/03/17 by Sheila
Great service, fast and secure. My parcel arrived in two days (booked 4-5days) Highly recommended.
12/03/17 by Mrs Rogers
Arranged pick up from another carrier I postal and three time they did not pick my parcel up. Parcel monkey arranged day and picked up on
N that day. Good service. Would use them again
12/03/17 by K.wildman
first class service
12/03/17 by James
Did exactly what they said.
12/03/17 by Jennifer
Great service very satisfied
11/03/17 by Customer
perfect perfect
11/03/17 by perfect
Easy to navigate site and quick hassle free pick-up/delivery
11/03/17 by Customer
Parcel monkey was very easy to use, I selected parcel force 24, but got 48 hr service..parcel force let the system down..otherwise very easy to use..
Will use parcel monkey again..
11/03/17 by Troy
Registering my parcel was a straight forward process. The delivery and price options were clear and less expensive than going to my local post office which is just across the road. Most importantly my parcel was delivered on time.
Great service, thank you.
Mark P
11/03/17 by Heather Rees
Very happy with the service...Delivery reached on time..Price was excellent...
11/03/17 by B Kadirvelu
Ill definitely use this service aha. It is so simple to use
11/03/17 by Simon Clayton
Fantastic service, easy to use - first class!!
11/03/17 by Lou71
So simple to choose your options to have your parcel picked up or drop off your own parcel. Everything went exactly how it should, so pleased. Will definitely use again!
11/03/17 by A Wood
Ive used Parcel monkey 3 times now. Cheap delivery options. The post office quoted £50 so I went on line and found parcel monkey. I chose DPD for about a third of the price and they deliver quickly.
11/03/17 by Jass
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
