We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,104 reviews.
We have neither been contacted for pick up or is the package picked up!!!??? So I really cannot rate your service
12/04/17 by Customer
Delivered on time. The receiver very pleased
11/04/17 by Neil
Inexpensive, was almost half the price of Royal Mail second class, the person I was sending to got a 1 hour time slot for delivery. Excellent, Excellent, Excellent
11/04/17 by Ms Yvonne Blair
Easy to use and everything went smoothly.
11/04/17 by Customer
Found the cheapest way to send a large item and saved about £5. Parcel delivered safely with no problems. Will definitely use again.
11/04/17 by ER
Very straight forward to use. Would highly recommend. Timed s
11/04/17 by Dee
If you pay peanuts... you get (parcel)monkey(s). stay away. too bad to be true ParcelMonkey will accept your order, youll pay. Youll pay less to them than to serious operators, but its worth paying more, trust me. When you have a problem, this is their standard answer: "We will look into this with the courier involved. We are not the courier, we are a marketplace and the couriers plug their services into our platform so we will need to investigate this for you with them. Apologies for the inconvenience caused" Just too bad, too unprofessional, too dishonest to be true. BTW: this has all to do with UK Parcel Monkey. My other review (that reads exactly the same as this one, apart from this footnote) was about UK Parcel Monkey. Just to make sure this is understood by Parcel Monkey who got the previous review archived.
11/04/17 by Rui Repas
First time I stumble into this site and saw the prices ...I didnt believe .I gave it a trial and got excellent service .they replied to my mails ASAP.my refunds were prompt.well not a bad a bad experience at all.thank you.
11/04/17 by SussyK
Easy to use service, good prices and good customer service. The only small problem was that I wasnt able to access the payment page if I was using the Safari browser on my Mac so I had to re-input all of the information on Chrome. Only a small inconvenience, though.
11/04/17 by James Millard
Perfect customer service. Happy to deal again.
11/04/17 by Vilius
Easy to book and they collected and delivered on time without a problem
11/04/17 by Gary
Excellent customer service
11/04/17 by Customer
a pleasure to use ..straightforward and item was collected promptly
11/04/17 by baz and trish
Excellent service as always; need I say more!
11/04/17 by Ivor Mac
Arranged collection and courier failed to arrive to two days, by the time it was organised a weekend had passed and so thee person expecting to receive my ebay parcel was, justifiably, very disappointed. I got the hassle and parcel monkey said they couldnt anything to help me, not even upgrade the service to next day in compensation. Helpline people gave same stock response, like speaking to a machine. Very disappointed. Promised to follow up afterwards and no contact, have used before and was OK but I guess as long as the courier delivers they just take the easy money, when something goes wrong... youre on your own and they couldnt care less..... awful.
11/04/17 by Roger
The package arrived in a couple of days in good conditions.
11/04/17 by Customer
Amazing service every time
11/04/17 by Customer
Easy to use website with clear information and instructions. Great options from many companies to suit all requirements and reasonably priced. Would highly recommend.
11/04/17 by Amy Grace
MInt no problems
11/04/17 by Customer
Best company to deal with and super best customer service. Love you guys. Ease of finding cheap prices and easy website to use. Recommend 110% to everone.
11/04/17 by Guriqbal khinda
very efficient and Professional staff, quick service, great price.
11/04/17 by IMAN
Very very good! They collected a parcel from Manchester and delivered it to me in Dublin in 2 days. I missed my first delivery window so they just delivered the next day instead. Great service!
10/04/17 by Anton
Easy to use and lots of options
10/04/17 by Claire
Very good service i am well pleased
10/04/17 by Derek stevenson
PARCEL PICKED UP WHEN AGREED. DELIVERED SECURELY AND ON TIME WITH NO DAMAGE.
10/04/17 by DAVID FARRELL
So fast! Took three days from the UK to Austria. No problems at all. And parcel was not damaged.
10/04/17 by Nina
This is an excellent company. I have used them a number of times for parcels from Sale, Cheshire to RURAL France in the Dordogne area. My parcel was picked up at 16.25 on Monday and was received at 12 noon on Wednesday. Less than 48 hours door to door. The carrier has been DPD each time and their drivers are always polite and helpful and I get a message giving me an hour time slot for collection which they keep to. It is much cheaper than Parcel Force Worldwide.
10/04/17 by r.mum
Everything went extremely smoothly, will use Parcel Monkey only from now on
10/04/17 by customer
Did the job. Cant ask for more.
10/04/17 by Customer
excellent service competitive prices
thank you
10/04/17 by Colette Baumback
PM site helped me to access and arrange the best deal for a very heavy parcel at an exceptional price. Very satisfied.
10/04/17 by Bill Jeffries
Quick next day collection took only 5 working days to reach Greece and in excellent condition
10/04/17 by Joanne D
Easy to use service, excellent overall experience, parcel picked up and delivered on time, highly recommend to anyone.
10/04/17 by Mr P
Brilliant Service!
Quick and efficient service at a great price!
10/04/17 by Customer
Great service as always. Our favourite driver Del is just wonderful and his customer service is fantastic. Thank you very much
10/04/17 by Jay
Great until something goes wrong. Then very poor customer service and a total lack of understanding, urgency or communication.
10/04/17 by valued client
a couple of times of late my parcel has not been collected that has been on a 24hr nextday delivery price but ended up with 2 day delivery but paid for next day,
10/04/17 by scooby gaz
All good...great price and all went smoothly. Simple to use and definitely use again.
10/04/17 by John Mclellan
Failed to deliver the parcel on time and cannot find it. On top of this I have been told it can take up to 7 days to get a response.
10/04/17 by Iain
Parcel collected on the 4th still not arrived by the 10th paid for 24hr service not impressed
10/04/17 by Customer
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