We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
for a middle man website courier service company then parcel monkey are good, best price for what i needed, clear info on website, simple to use, and delivered by parcel force with no problems
17/03/17 by Hanz
The service was so easy to use and the website explained the process well. I found setting up my Parcel Force collection really straightforward and my item was delivered in good time. I would definitely recommend Parcel Monkey to others and would use them again
17/03/17 by Carla Howgate
Picked up Wednesday, delivered on Saturday. Brilliant service and half the price of Parelforce. Will definitely use again.
17/03/17 by Karen Gregory
I had a simple time organising the collection of my parcel for a customer.
The item was large and fragile but it arrived safely with great satisfaction from the buyer.
Well done to all!
17/03/17 by Mr Bruce Fox
good quick service, easy
17/03/17 by Daniel
My parcel stil hasnt been delivered. I have tracked it and it has been in a depot in France for two days. Since I was informed it would be at the destination within 3-4 days which has now past I am very frustrated as feel let down by the service.
17/03/17 by Jackie
Easy to book, arrived on time, great cheap service.
Well done
17/03/17 by Derek Nicholls
Sent 3 parcels at a time from UK to the Netherlands. I Choose DPD. Parcels arrived in the depot in Rotterdam. Luckily I checked tracking as they did not contact me, to tell me that on the labels the housenumber was missing. So I made contact with ParcelMonkey to resolve this. Was told; "No problem, Ill inform them." So, in 5 minutes I received an email that collection will be next day..........???? But the parcel is already in the Netherlands. So I decided to call DPD myself, explained the problem, and they delivered the parcels the day after. (Just after they tried to collect again in the UK, not just an email, they really came again to collect) So, yes ParcelMonkey is cheap, and you have choice for multiple couriers. But never try to resolve a problem with ParcelMonkey. Always contact the courier directly.
17/03/17 by Patric Terlouw
The parcel was collected as expected, and delivered promptly to my son in the US. This was much easier than trying to lug a heavy parcel to the Post Office and there was little difference in the price. I would definitely use this service again.
17/03/17 by Customer
I have bad experience with this service. Bad service and contact. Lost my parcel worth over 500 pounds( someone stolen)my parcel which was insured. Monkey parcel dont paid compensation. contact only via chat or post. Very hard to contact and report claim. I trying 3days contacting with monkey parcel and said I report to late.Not recommend. Crooks
16/03/17 by Dan
EXCELLENT SERVICE SAVED ME A FORTUNE ! WILL USE AGAIN AND LET MY FRIENDS KNOW ABOUT THIS SERVICE ..
16/03/17 by KARENA
was easy to send a parcel no hassles
16/03/17 by Customer
Parcel collected on time and delivered within the quoted time frame
16/03/17 by Sylvia
Its cheap, efficient, insured and they come to collect. That is not all. Youre parcel got somehow damaged? I find Parcel Monkeys compensation effective and fair.
So, its simply good.
16/03/17 by Balkan buyer
QUICK DELIVERY, NO DAMAGE, GOOD PRICING.THANK YOU.
16/03/17 by M. SMITH
quick efficient and easy would use parcel monkey again with no qualms
16/03/17 by lin
Good timing and easy service.
Thanks
16/03/17 by Customer
My review title says it all. I would certainly use again.
16/03/17 by Richard Bewley
Whenever I have to send anything I will do it with Parcel Monkey.
They are doing a great job. Thanks
16/03/17 by Customer
It is a pretty straightforward process to send & track my packages.
Many thanks for your support
16/03/17 by County Sports Surfaces
I sent Christmas gifts to Europe on December 9th, before the cutoff date. They said the parcel would be delivered around the 20th. No clue from them as the parcel failed to arrive by Christmas and then New Years. They then got back to me saying the address did not exist, although it wasnt the first time I was sending parcels there, with the same service. The parcel was delivered at the correct address on February 4th, almost two months after I sent it. They now refuse to give me a refund and keep bouncing me around from one CS rep to another.
16/03/17 by George
My partner lives in Dubai and considering every other parcel Ive ever sent via other couriers has always managed to get lost, Parcel Monkey were the first to actually get it delivered.
Delivery time was a little longer than expected, but Id rather it get there a little late then not get there at all.
Really great what you get for the price. Including insurance, and tracking. Brilliant!
All in all, great, and will definitely be using ParcelMonkey from now on to send all my parcels to Dubai.
16/03/17 by Georgie
Second time I have used parcel monkey first time they were as much use a chocolate fireguard, so dont use to send parcel abroad especially South Africa but used for a delivery in U.K. And were great and delivered parcel promptly! Used for South Africa and parcel monkey didnt tell me that parcel didnt have the correct customs form on so instead of sending back to me or contact methey just let parcel sit in Norwich for several weeks, with me thinking parcel was on its way! Poor communicTion
16/03/17 by Customer
Sadly I cant review the service as I am yet to receive the parcel.
16/03/17 by Customer
when the a problem you dont care
16/03/17 by Customer
The speed of delivery was amazing, the best ever.
16/03/17 by David
Currently trying to get a claim sorted out through Parcel Monkey for parcels damaged in transit. Theyre a bunch of useless, do the absolute minimum, fob the customer off, dont give a damn, cretins. DONT deal with this company. Ever. Theyre about as much use as a genital wart.
15/03/17 by Leigh Corn
I have used other courier companies but parcel monkey wins hands down. Always use them now and never been disappointed. Website is easy to use ,good choice of delivery options , drop,off or collection too.
Tracking is comprehensive and you are notified when delivered. Excellent service
15/03/17 by Elaine
All good but as already said - delivery guy didnt bother to ask for any name proof or at least person that the package did belong to..
15/03/17 by Sandra
Parcel dropped off at parcel drop off point with paperwork provided to print off by parcel company. All customs details filled in on website but no separate customs form provided by DPD. DPD driver refused to take parcel as no customs form on it. No contact from DPD only when i looked at tracking saying still at drop off point and went there to find out. Recommend either use collection service or different delivery company!
15/03/17 by ian southgate
Website instructions easy to follow. Pick and delivery to time, with updates via text. A service I will use again.
15/03/17 by Gill
Bad delivery service, parcel took 7 days while it said 2-4 days delivery! If I had known before I wont have used parcel monkey /dpd 2-4 days delivery! Very disappointed! I expect when it says 2-4 days, 4 days to be the maximum time to deliver the parcel? Not happy at all!
15/03/17 by KP
Will definitely use again. Excellent service
15/03/17 by Mrs B
I was first hesitant about using their service, because it really gives you a feeling that it is too good to be true !!! but It really is :D
My friend sent me 11 kg package to Turkey with parcel-force for just 33 Pounds!!!!. and it arrived here within two days o.O.
I will keep using their service if they keep offering is extremely cheap rates!!! and I recommend everyone to give them a try.
Best regards,
15/03/17 by Mohamed Sallak
Excellent service while pick up parcel and deliver well on time.
15/03/17 by Raja Aditham
This is a very good and reliable service!
15/03/17 by Anjuli
First time I used this service, paid for a 2 day delivery option and it tool 6 days for the parcel to be delivered. Also when entering the details, the form does not accept addresses/names which contain an accent.
15/03/17 by Customer
have used parcel monkey quite a few times for international deliveries always a great service
15/03/17 by mohammed saeed
Simple to use and reliable
15/03/17 by M Shirkie
Speedy delivery
15/03/17 by Customer
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