We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,104 reviews.
Absolute ****...my 24 hr booking was finally picked up 4 days later...will go direct to parcel force next time.. Very disappointed.....????????
17/04/17 by annoyed
easy to do online simple and great service
17/04/17 by Customer
Does what it says on the tin. Collected on time and delivered to the west coast of the usa in 3 days. Brilliant
17/04/17 by BOB DAVIS
Easy to use site and the best value
16/04/17 by Customer
Collected on time delivered on time exactly what I wanted to happen.
16/04/17 by CustomerJohn Henderson
Really easy to book, pay and use. Would recommend.
16/04/17 by Tina
Absolutely terrible. Fine when it goes right, horrific when it dosent. They will ignore you completely , in the hope you get tired and walkaway. Unfortunately for them, I wont and have issued small claims court proceedings against them for non delivery, loss of item, and no response.
16/04/17 by Adam Black
Excellent service,
16/04/17 by Gonzalo
very good and quick service
16/04/17 by Teresa Harper
Parcel Monkey was fast, easy, and convenient pick up from my home.
16/04/17 by Vuduff
Not very clear regarding the custom duty and i have to pay almost double amount.
16/04/17 by Sohail Farooq
Excellent service... an hour timeslot for collection. Parcel is tracked so I know where it is. Reached its destination very promptly, in excellent condition!! Absolutely superb!!! I d recommend Parcel monkey to anyone!!Thankyou!
16/04/17 by J Connell
Good selection of postage alternatives and rates. Very clear method of parcel size and weight options, clear and precise instructions. Parcel collected on time and delivered as promised.
16/04/17 by Michael White
As in past, most competitive prices. Would recommend without hesitation.
15/04/17 by JAMES VINCENT
good price, speedy delivery. one box was partially open, apparently the goods are not handled carefully
15/04/17 by Customer
Little slow now...... Estimated double days,,than I saw in details. (it will minimum 10,instead of 4-5) Its not a parcelmonkeys mistake..."thank" you parcelforce and gls
15/04/17 by Customer
Easy to use. Found the best options., I will continue to use Parcel Monkey without any reservations
15/04/17 by Colin Anderson
Fantastic price and quick delivery
15/04/17 by Trevor
Avoid this company. Arrogant company. Do not trust this company. Parcel was gone. They took money for parcel insurance...but to avoid paying for the missing or damaged parcel. I lost above £300. Parcel Monkey deleted negative comments at facebook.
15/04/17 by Milda P.
Good Service, Collected when said. Delivered early. Could not fault the service.
15/04/17 by S J Davis
Great service, fast delivery.
15/04/17 by Customer
Fab all round, thankyou
15/04/17 by Jane
Good easy to use and cost effective. Delivered ahead of time. Will use for my business. Simple and convenient drop off point.
14/04/17 by Customer
Overall a good service, the only problem comes when/if you need to make a claim. Otherwise an efficient and easy to use service.
14/04/17 by Matthew Ruprecht
Ordered for monday pick up and it arrived on Friday. securely and well packed. very satisfied!!!!
14/04/17 by Laura
Used them a couple of times now and never had a problem. Their cover insurance rates are much cheaper than other sites and I like how I can choose the value of the amount to be protected instead of paying the full price all the time. Its a good increment too up to the full value. A protection for a £200 item will only cost a bit more than £2 while on Parcel2Go, it would cost me £9.
14/04/17 by HJ
This is a great service.
Always on time and never let me down in 89 deliveries
14/04/17 by Charlie Wheadon
This service is very good I use thie to book parcels yhat go out with dpd and I have never had 1 problem in 80 deliverys
PERFECT
14/04/17 by c wheadon
I have used Parcel Monkey several times previously and have found them to be extremely good. The prices and service are excellent and I highly recommend them
14/04/17 by Chris Foster
The best service ever! The price was ridiculously low and the service provided was second to none.
Just used them again and had to re-schedule the pick-up and absolutely no problem. The customer service agent, Amber, was brilliant
14/04/17 by Robert Schade
A first class service.The company was both friendly and helpful and proved prompt and efficient.I would have no hesitation in recommending them to anyone in need of a carrier.
14/04/17 by T. Morrison.
All good excellent service
14/04/17 by C moore
Parcel was collected on the 7th April using a 24hour service with Parcel force and it still has not been delivered.
14/04/17 by Customer
Very easy and efficient - wish theyd give both a pick up time for the parcel so you dont have to wait in all day and also a contact number for the pick up company in case there are issues...
14/04/17 by Customer
I thought i had found a bargain, but the suggested services turned out not to be available, so i ended up making the twenty miles tell into town to a parcel office. Probably better not to tempt the customer with deals that dont exist, since it only says their time going through the process of booking more than once. In my case the times.
14/04/17 by Customer Me Broccoli
Very efficient and quick delivery
14/04/17 by Bruce Coppard
Good service will use again
14/04/17 by Harry
Cant tell you how unhelpful these guys where! Its been a week since my Pacel should have been picked up yet I dont have a answer to why its not been picked up nor when its going to ! The fact you cant talk to anyone direct makes it even worse Awful
14/04/17 by Mark Watters
Very recommended, Excellent Service
They opened one of my box for security check and that was repacked with security check packing tape , nothing was missing. Else this service was Excellent deserves five star????
13/04/17 by Mudassar Shafi Khan
simple,fast and good value
13/04/17 by Customer
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