We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Excellent, reliable service, Thanks
06/06/17 by Mr Paul Harrison
very fast... package not damaged ... just fine
06/06/17 by Ondrej Preto
Bag arrived quickly and in perfect conditions (from UK to Italy).
06/06/17 by Customer
The only issue was with DPDs tracker which did not give accurate details on the final destination.
06/06/17 by paul
Everything went great, they collected the parcels from my house and delivered them to my house overseas quicker than expected. I could track my parcel online. They were supposed to be at destination point between 4 to 6 days. They were delivered on the 4th day early morning! Only thing I would ask for was a text message or a call ( before arrival) to the person expecting the parcel. Other than that I am super satisfied! Already recommended to friends. Cheap, fast and easy! Thank you!
06/06/17 by Margarita
Fantastic. We will use again.
06/06/17 by 1st 4 Signs www.1st4signs.net House Signs
Brilliant my son got his parcel in Demark very quickly and well done parcel monkey for a brilliant service
06/06/17 by Customer
very good!!!
06/06/17 by Customer
Great service and prices. Definitely use again and would highly recommend.
06/06/17 by Lesley Wyman
Always the cheapest price and have never had an issue with them. Would reccomend.
06/06/17 by Customer
Good, turned up in one piece, have used them many times before and at this rate I will continue to do so. Reliable. Not had any problems so far so have no idea what happens when something goes wrong.
06/06/17 by Customer
Customer support is so arduous you should just accept the loss of your parcel from the start.
06/06/17 by Customer
Unfortunatley the delivery service made an erroe and parcel was a day late.Not parcel Momkeys fault ,but reflects on them
06/06/17 by Mr. Clive Bolton
Super service, in time, detailed, perfect price.
06/06/17 by Customer
Easy, quick and cheap to use!
06/06/17 by Customer
Your service always falls short of your claims and your customer service fails to respond to questions by persistently sidestepping the issue
06/06/17 by Mr Knight
Always collect when place order although I think its expensive
05/06/17 by Customer vicki wells
Cant fault them parcel delivered safe and as stated ????
05/06/17 by Customer
Website easy to use. I took my parcel to the Post Office. It arrived safely and on time
05/06/17 by Linda
My parcel hasnt been collected
05/06/17 by Customer
My package has just arrived at destination and everything inside is smashed. Never use this service!!!!!
05/06/17 by Customer
Fantastic service and extremely well priced
05/06/17 by Customer
Really great service. Fabulous
05/06/17 by Michel
Great site that found us the best deal. Everything went smoothly.
04/06/17 by Customer
product came as promised in great order and on time. would recommend this service
04/06/17 by Andy
I paid for a two day delivery and my parcel didnt get delivered until almost a week later. Very disappointing as it was a birthday present.
04/06/17 by Nikki
no label for 3 days and a few hours the night before that needed printing off at my other house.! then asks me to review this before the item has even arrived?? tracking has says 29th May 2017 @ 00:09: Collection Scheduled, its been collected and delivered to part one of its journey and no update as going on forward to portuagal, cheap but you get what you pay for i guess and have no idea where it at this time
04/06/17 by mr d lunn
Very impressed how easy it was to set up. Worked very well
04/06/17 by Kirks
Booking process very straightforward. Received confirmation for courier straight away and was very pleased as needed an emergency Sunday delivery. All fine and well until an hour before pick-up I receive a call from the courier ( City Sprint) telling me they have no availability for the route and that they apologise but they need to cancel the booking. Payment was taken from my account however the refund is still pending to date. Unsure whether this is a Parcel Monkey issue that booked without confirmation of delivery route from courier or simply unprofessional courier however all in all a very unpleasant experience
03/06/17 by Carmen Toma
The service is really bad, I was ordered a service with dpd though parcel money, and the item is returning to me now. Dpd told me the decision was may by parcel monkey and now parcel monkey asked me to pay £20 for returning the parcel to me. This service is just broken, it maybe fine with your first few orders, but after they will do this trick to make you pay. Also they never answer my question about why the items are returning back!!!!
03/06/17 by Kenry
Ive found Parcel Monkey by far the best delivery service Ive used. They are cheaper than a leading company I use for my business.
03/06/17 by Rossi
After an appalling experience with another collection company, ParcelMonkey were just what they should be - efficient and reliable. I chose ParcelForce from their carriers.
03/06/17 by Tania
Very quick and easy and great value and parcel arrived safe
03/06/17 by Customer
All very easy to sort out online and everything went as expected. My only issue is having to spend all day waiting for the collection and not knowing what time the driver was coming, but that may not be something that can be changed.
03/06/17 by Customer
My parcels got delivered everytime without fail. Have been using parcel monkey for 2 years now and they have never ket me down
03/06/17 by Dan Socaciu
Everything went like clockwork
03/06/17 by Gerry
Very good and quick service. Highly recomended
02/06/17 by Customer
Excellent service picked up when said and delivered when also said
Fantastic service really happy.
02/06/17 by Sean
These guys came through for me for a special birthday delivery. A+++ service
02/06/17 by Froilan
VERY GOOD SERVICE
02/06/17 by freda PilkingtonCustomer
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