We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
Shipped a TV to Ireland. Picked up on time and Delivery was very fast. Also affordable! Great job
20/03/17 by Customer
does what is says - I dont have to stay with one company as different routes / packages can be cheaper
I can just drop off and go
20/03/17 by J Ritchie
I found sending parcels occasionally can be expensive if using some of the reliable delivery company but with using parcel monkey I was able to send my parcel with the same company at a lower price .
20/03/17 by Andy
good, easy to use service
20/03/17 by john c
Parcel returned from the UK to ireland at a fraction of the UPS cost to send over with no issues and on time delivery
20/03/17 by Kevin Warren
Id gone off with someone elses suitcase in my car. Had to post it from UK to Germany. Thought it would cost an arm and a leg but it did not. Got good feedback at every stage so I knew it was ok. Was fast too. Only minor detail - it is important for courier to sign when he picks it up and my courier seemed not to expect this.
20/03/17 by Anne Stallybrass
Quick pickup, great price and fast delivery , will use again!
20/03/17 by Joseph Lunn
Would definitely use again. Price was reasonable and package arrived on time.
20/03/17 by Julie
Quick and easy to use. Will definitely use again in the future.
20/03/17 by t2i3m
Will definitely use again.
20/03/17 by Customer
Excellent service fast delivery...
20/03/17 by DAMIR JORGIC
They were early to pick the parcel up and delivered it on time. Good price will use you again thanks
20/03/17 by Suzzana
Great service and very prompt.
19/03/17 by Cara
lot cheaper than other couriers realy easy to set up and use
19/03/17 by Alan
Very easy process, dpd drop off service was quick and the cheapest available
19/03/17 by Oliver Hewitt
Needed same day delivery for a very tight deadline. I found PM to be very clear in their pricing and operation, making it easy to organise a stressful situation. Their price was also highly competitive compared to other services I researched.
The only limitation I found was that I was unable to rearrange the time of delivery once booked. However since I wanted to rearrange the time halfway through the actual day of collection, I can understand its complication.
Will definitely use again in a similar bind!
19/03/17 by James Murray
I arranged for the parcel to be collected on the Monday and it was still sitting in my house come Wednesday, then you have the hassle of trying to contact Pacel Monkey online and then you have to rearrange the collection. In future I will just go to the post office and use Parcelforce
19/03/17 by Mr DAREN BAYNES
This was my first time using parcel monkey. The site was very easy to use, excellent communication and parcel delivered exactly when needed.
19/03/17 by Sandra Wakefield
Very good service. Delivery time as quoted and definitely less expensive than going through Parcel Force own website.
19/03/17 by Ron Kelly
Extremely satisfied. Exactly fast. Good honest service.
19/03/17 by Prasad
Parcel collected on Monday and arrived in Portugal on Thursday - what a fantastic service.
19/03/17 by Dee
This is a good company. Trustworthy. only downside was no receipt of parcel being collected.
Delivery to the customer was fast though. Would recommend.
19/03/17 by Fiona Stevenson Duff
Found the most suitable and cost effective courier for my shipment to Taiwan. Very pleased with the service and would use them again.
19/03/17 by GeoffT
Easy to use website. Fast and efficient service. No issues at all. Would definitely use again
19/03/17 by Richard - Nottingham
Easy and reliable. The parcel was collected in time and delivered even one day before the expected date. Tracking and updating system very quick and handy. The parcel arrived safe and sound! :)
Amazing!
19/03/17 by Raffaella
I sent my parcel twice they sent wrong adress, they said sorry .I wanna sort out my problems they ignore I tried to contact several times but they ignore never use parcel monkey.
19/03/17 by Fetih
Every step was easy, from placing the order, pick up and delivery. Top service. Thank you.
19/03/17 by Susan.
I hav used parcel monkey a few times. And always amazing services.
18/03/17 by Customer12
About £5 cheaper than other websites and if book direct with courier companies - and this is with insurance on the full value of the item. I paid online, printed the and pasted on the parcel and dropped it off at a local Parcel Force hub. Tracking was easily available (just a matter of a click) and parcel was delivered under 48 hours. Will definitely use again.
However, should anything goes wrong it is between us and parcel monkey as the arrangement for the delivery is between parcel monkey and parcel force. This can clearly be seen from the label - sender is Parcel Monkey, not us. Can be quite tricky/messy if anything goes wrong.
Barrring any unfortunate events, its brilliant and I can highly recommend.
18/03/17 by Customer FR
Good service and conform yr service
18/03/17 by Yunus Raja
No customer service, same repititive automated response without a resolution and no helpline, be warned and only use for UK delivery, if that. Pay cheap - pay twice.
18/03/17 by Burt Gummer
...............
18/03/17 by Customer.
Pretty simple process but not well advertised DPD drop off info at Matalan drop off shop.
Dropped off late Friday afternoon so wasnt surprised that it might Sat morning before picked up but it didnt seem to get picked up till Monday then delivered on Tuesday. No issue to me really.
Parcelmonkey was easy to use and saved a far whack compared to using parcel force or royal mail.
Will use again.
18/03/17 by Niall
Very easy and excellent service to use. Parcel collected and delivered within the timescale given. Fantastic price.
18/03/17 by Rebecca
Great price, much cheaper than booking direct with the provider. Brilliant booking process.
18/03/17 by Customer
A work friend/ colleague/ co worker suggested pm and I no longer waited in the lines to be served at the post office to send a package. Certain companies I wont say the names cause they really take advantage for serving people like you and me for the sake of profit off our hard work... and though pm is not what I consider cheap the organization IS dependable AND they are cheaper than going to your local place...you know what you have to pay, whos going to pick up your package (if you choose to have them collected or you can drop it off if you have a car... I dont cause I m American and still dont even have a provisional license so for me pm is a godsend. After 15 years I can drive on the right side of the road but I m too hard headed to conform... its just an issue and I dont understand why
I m lets say one of these support your own people kind of person but in todays times, wages, and cost of living you have to look after number 1! Parcel monkey has saved me a lot of money sending to Europe and America
18/03/17 by Steven
Had a very bad experience with parcel 2 go and used these guys. Head and shoulders above the competition so far
18/03/17 by Kustom Christian
The web site does not specify parcel size restrictions on the first page. For example I asked for 1 Kilo to India and was told a price. I then tell the customer this price but when I try to place the order all of a sudden the service is not for that parcel size and the price has now nearly tripled. It would be more helpful if the site asked the size of the parcel and not just the weight when giving Quotes.
17/03/17 by John Lewis
Very good service. Ill recommend to everyone.
17/03/17 by Customer
great price, cheaper than booking direct with courier company
17/03/17 by Jenny Mottram
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