We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
Perfect customer service. Happy to deal again.
11/04/17 by Vilius
Easy to book and they collected and delivered on time without a problem
11/04/17 by Gary
Excellent customer service
11/04/17 by Customer
a pleasure to use ..straightforward and item was collected promptly
11/04/17 by baz and trish
Excellent service as always; need I say more!
11/04/17 by Ivor Mac
Arranged collection and courier failed to arrive to two days, by the time it was organised a weekend had passed and so thee person expecting to receive my ebay parcel was, justifiably, very disappointed. I got the hassle and parcel monkey said they couldnt anything to help me, not even upgrade the service to next day in compensation. Helpline people gave same stock response, like speaking to a machine. Very disappointed. Promised to follow up afterwards and no contact, have used before and was OK but I guess as long as the courier delivers they just take the easy money, when something goes wrong... youre on your own and they couldnt care less..... awful.
11/04/17 by Roger
The package arrived in a couple of days in good conditions.
11/04/17 by Customer
Amazing service every time
11/04/17 by Customer
Easy to use website with clear information and instructions. Great options from many companies to suit all requirements and reasonably priced. Would highly recommend.
11/04/17 by Amy Grace
MInt no problems
11/04/17 by Customer
Best company to deal with and super best customer service. Love you guys. Ease of finding cheap prices and easy website to use. Recommend 110% to everone.
11/04/17 by Guriqbal khinda
very efficient and Professional staff, quick service, great price.
11/04/17 by IMAN
Very very good! They collected a parcel from Manchester and delivered it to me in Dublin in 2 days. I missed my first delivery window so they just delivered the next day instead. Great service!
10/04/17 by Anton
Easy to use and lots of options
10/04/17 by Claire
Very good service i am well pleased
10/04/17 by Derek stevenson
PARCEL PICKED UP WHEN AGREED. DELIVERED SECURELY AND ON TIME WITH NO DAMAGE.
10/04/17 by DAVID FARRELL
So fast! Took three days from the UK to Austria. No problems at all. And parcel was not damaged.
10/04/17 by Nina
This is an excellent company. I have used them a number of times for parcels from Sale, Cheshire to RURAL France in the Dordogne area. My parcel was picked up at 16.25 on Monday and was received at 12 noon on Wednesday. Less than 48 hours door to door. The carrier has been DPD each time and their drivers are always polite and helpful and I get a message giving me an hour time slot for collection which they keep to. It is much cheaper than Parcel Force Worldwide.
10/04/17 by r.mum
Everything went extremely smoothly, will use Parcel Monkey only from now on
10/04/17 by customer
Did the job. Cant ask for more.
10/04/17 by Customer
excellent service competitive prices
thank you
10/04/17 by Colette Baumback
PM site helped me to access and arrange the best deal for a very heavy parcel at an exceptional price. Very satisfied.
10/04/17 by Bill Jeffries
Quick next day collection took only 5 working days to reach Greece and in excellent condition
10/04/17 by Joanne D
Easy to use service, excellent overall experience, parcel picked up and delivered on time, highly recommend to anyone.
10/04/17 by Mr P
Brilliant Service!
Quick and efficient service at a great price!
10/04/17 by Customer
Great service as always. Our favourite driver Del is just wonderful and his customer service is fantastic. Thank you very much
10/04/17 by Jay
Great until something goes wrong. Then very poor customer service and a total lack of understanding, urgency or communication.
10/04/17 by valued client
a couple of times of late my parcel has not been collected that has been on a 24hr nextday delivery price but ended up with 2 day delivery but paid for next day,
10/04/17 by scooby gaz
All good...great price and all went smoothly. Simple to use and definitely use again.
10/04/17 by John Mclellan
Failed to deliver the parcel on time and cannot find it. On top of this I have been told it can take up to 7 days to get a response.
10/04/17 by Iain
Parcel collected on the 4th still not arrived by the 10th paid for 24hr service not impressed
10/04/17 by Customer
The service is reliable in itself and I have used it a few times for international parcels. This time around was quite slow! Bought 2-3 day delivery service and it was delivered on 6th day.
10/04/17 by Customer
nine times out of ten there is absolutely no problem. Occasionally the tracking numbers are off but customer support is fast and very responsive. Would recommend to anyone. Cheapest option for UK to EU shipping I have found.
10/04/17 by Customer
Process for dealing with customs information is inadequate, on arrival in New Zealand, parcel was held in customs until a charge equivalent to the original sending cost was paid.
10/04/17 by Mp
Excellent service.
10/04/17 by A.Wilken
Parcel was collected and delivered to its destination in Canada intact in 6 days. I was able to track it throughout its journey and all this at a fraction of the cost parcelforce wanted.I would certainly recommend Parcel Monkey and will be using them again
10/04/17 by Stef
Fantastic service. Fast, full information provided, tracking parcel system and good Price!
10/04/17 by Customer
Parcel picked up on time last Monday 3rd , have been tracking but still hasnt arrived on Rhodes , still in Athens as far as I can tell
10/04/17 by Customer
Cheapest rate. Collection and delivery on time. Great.
09/04/17 by Huntersforge
NICE AND EASY TO DEAL WITH
CONSTANT TRACKING OF ITEM SO ALWAYS NEW WHERE WAS.
09/04/17 by v.slisz
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