We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
PARCEL DELIVERED OK AND COMMUNICATED TO RECIPIENT
18/04/17 by Customer
Great service , great prices, highly recommended
18/04/17 by QOD UK LTD
The package tracker didnt work (the online one), when called the office, it took ages to speak to a real person (and not a robot). The package wasnt picked up and delivered on the date it was supposed to but 2 working days later.
18/04/17 by Customer
Always reliable and know Ill get the best price
18/04/17 by Customer
Easy booking and collection prompt and efficient.
18/04/17 by Tim Edwards
Parcels collected and delivered within the time quoted and all in arrived in good condition
18/04/17 by J Robinson
All good until something goes wrong and the only way you can speak to customer service is by email to somone in the Philippines who couldnt care less weather your parcel has been delivered to the wrong address
18/04/17 by Customer
Very easy to use website. Clear and concise instructions on whats needed to send a parcel. Much easier than other parcel sites Ive used to send parcels to USA and only have to print off 1 customs form! Competitive rates for sending a parcel. My friends in USA are now converts to your site too and are letting their friends know as there wasnt much competition in the US to send parcels abroad before. Keep up the good work : )
18/04/17 by Paula
Useful to check with where you are dropping it off, and they wouldnt take my parcel as too heavy. This was not clear beforehand. However, the post office took it and came smoothly.
Great value.
18/04/17 by Customer
easy to use, good price and no problems!
18/04/17 by Emily Hicks
Pick up and delivery was on time. Is affordable too. Thanks very much ParcelMonkey. And also to DPD Courier, thank you. Is my first time and everything was good, I will be using monkey parcel and DPD courier always.
18/04/17 by J. Takiyiwah
Very happy with parcel monkey, parcel has been collected very next day and delivered quickly, easy tracking all that for good price.
18/04/17 by Ag
easy to use and cheap
18/04/17 by john c
Absolutely zero issues from start to finish, highly recommend.
18/04/17 by Niel
1st time user. I went on-line found Parcel Monkey Join-up,
Gave me a price for parcel to go to Ireland.
Next day they picked up my parcel from my work in England
Two Days later Parcel came to my home in Ireland.
Great Service.Fast Service. Great price too.
Will use again.
PS.. inside my parcel was a 32inch TV.. which is in mint=condition and so was the box in came in.
Once again Great Service.....
18/04/17 by Mr Downs
I usually have no issue with parcel monkey. Brilliant comparison site. I regularly sell on ebay. So use PM a lot. However last experience of parcel force through them. Not good. Promised a buyer 24 hour courier. They where going on holiday so didnt want to miss their item. Parcel force collected tuesday to deliver wednesday. Buyers went on hols thursday. Hence 24 hour courier. They delivered SATURDAY. I paid extra for 24 hrs and got a 5 day courier. Would I use them again?? Possibly but defo not parcel force
17/04/17 by Ebay seller
Easy booking service and fast reliable delivery by Parcelforce with no problems.
17/04/17 by satisfied customer
Very easy, good price and tracking too.
17/04/17 by R K
Reliable and timely delivery
17/04/17 by Customer
Always use this company. Theyve never once let me down
17/04/17 by Very satisfied customer
Very good service parcel always arrives in good condition
17/04/17 by Customer
Greatest. Period.
17/04/17 by Mark J Pavey
Brilliant service ,easy to follow and no problems at all ,thank you.
17/04/17 by Customer cooper
would recommend anyone to use Parcel Monkey - just excellent.
17/04/17 by B.MILLS
Very good service
Great prices and delievered abroad within 4 days. I can recommend.
17/04/17 by Anna J
Just the best service ever...Craig who picks the parcels up is such a great helpful guy and our parcels always arrive in super fast time...two days to Berlin wow! Unlike Royal Mail last year took 8 months to return an undelivered parce to me????????
17/04/17 by Customers all family
Used Parcel Monkey twice this month and both times the parcel was not delivered in the advertised delivery timescale. Would not recommend and will not use again,
17/04/17 by KATI HEDGER
Brilliant Thanks will use parcel monkey again
17/04/17 by Stewart condie
The promise of DPD was that the parcel would be delivered in 2-4 days, Unfortunately it took 8 days to deliver the parcel. Is it worth spending the money an taking all the efforts?
17/04/17 by Dr Adarsh Vohra
Excellent as usual
17/04/17 by Customer
Quick and reliable service
17/04/17 by Customer
Absolute ****...my 24 hr booking was finally picked up 4 days later...will go direct to parcel force next time.. Very disappointed.....????????
17/04/17 by annoyed
easy to do online simple and great service
17/04/17 by Customer
Does what it says on the tin. Collected on time and delivered to the west coast of the usa in 3 days. Brilliant
17/04/17 by BOB DAVIS
Easy to use site and the best value
16/04/17 by Customer
Collected on time delivered on time exactly what I wanted to happen.
16/04/17 by CustomerJohn Henderson
Really easy to book, pay and use. Would recommend.
16/04/17 by Tina
Absolutely terrible. Fine when it goes right, horrific when it dosent. They will ignore you completely , in the hope you get tired and walkaway. Unfortunately for them, I wont and have issued small claims court proceedings against them for non delivery, loss of item, and no response.
16/04/17 by Adam Black
Excellent service,
16/04/17 by Gonzalo
very good and quick service
16/04/17 by Teresa Harper
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