We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Clear instructions, reliable service delivered on time. Great regular updates about the parcel.
15/08/17 by Customer
quick, easy and reliable
15/08/17 by Customer
great service- as always- sent parcel to Germany on Tuesday- Thursday delivered- thank you so much- will use them again !
15/08/17 by Joanna & Kris
Very good! Been using them for a while now and prices are very competitive and service is excellent.
15/08/17 by Customer
+The pickup was done as scheduled. - the sticker for the parcel was sent by email after collection of the parcel - no information given about the transport company, so it was a surprise to see DHL collecting the parcel - no follow up from Parcel Monkey - no proper information for the custom procedure at destination
15/08/17 by Mabed
Good service, delivery in time without problems
15/08/17 by Edisa
Excellent service
15/08/17 by Customer
As efficient as ever. I wont use any other courier.
14/08/17 by Michael Stanbury
Never had any problems at all. Excellent Company to deal with
14/08/17 by Mr Mark Ryan
Great prices super service excellent communication from start to delivery. Well done thanks.
14/08/17 by Colin Dickenson
Brilliant service. So easy and competitive prices. Will certainly use again.
14/08/17 by Patsy
Managed the website which had been recommended by a friend, without to much trouble. The only problem I had was getting a password so that I could check the progress of the parcel, somehow I had missed the opportunity to set one during the registration process.
The parcel was delivered ahead of estimated time to a rural part of France and delivered to the door much to the amazement of the recipient!
14/08/17 by Janet
Parcel Monkey charged half the price of going to Parcelforce direct to send my package to Finland. I sent my package last Monday afternoon and it arrived in Finland today (Monday morning). Im very happy happy with Parcel Monkey indeed!
14/08/17 by Mrs H Stapleton
Easy to use, reliable, and finds the best prices, highly recommend
14/08/17 by Sonja McCallum
Prepared parcel as described. Went to post office as listed on website. Barcode was not able to be scanned. Got in touch with customer services, quick response but absolutely useless. I was suggested to go to a different post office - I did explain that the next post office would be another 15/20min and I find that unreasonable. Did not get any alternative answer or effort. Quite poor service as lack of trying to find a solution!
14/08/17 by Chris
Great System. All worked fine
14/08/17 by Daniel Benisty
Excellent and reliable service as always! Thank you!
14/08/17 by Marta
Always delivers when agreed
14/08/17 by Sophie
Good quick service.
14/08/17 by Pete
I cannot fault the online booking process but have experienced several failed collections which have had to be re-scheduled to the following day. This is very frustrating when you are trying to deliver to deadlines. The email support (no phone support is available) is not very useful with lots of apologies but no actual explanation of what went wrong!
14/08/17 by Karen Shaw
great price and so easy to use would use againe
14/08/17 by Mrs sharon hawkins
Efficient and speedy - have used before and will definitely use again.
14/08/17 by CF
My parcel still has not been picked up in Sydney. It has been fraught with friction and drama despite following PMs complicated instructions to the letter. I would not use this company again. I have sent parcels, house contents etc. back and fro from Scotland to Sydney and back again and nothing was this messy.
14/08/17 by Ciana from Glasgow
Absolutely appalling service. Nothing is collected or delivered on time. Every excuse under the sun : Couldnt find your address (they delivered a few weeks earlier to same address and that didnt arrive on time either !), left card in the door (No they did NOT!)... Still waiting for goods to be delivered.....
14/08/17 by Customer
Great pick up service and delivered on time
14/08/17 by Tracy
A great service, very pleased, would use next time
14/08/17 by Customer
EASY TO USE COMPARISON SITE
14/08/17 by Kevin Brady
Very easy to use.The cost you see if the cost - no hidden extras. Would use again.
14/08/17 by Customer
Simple process, easy to navigate, competitive price. Always been happy with the service.
13/08/17 by Tim W.
Top notch just simply good
13/08/17 by Jacqui A.
My carrier was Parcel Force, who delivered as contracted. Thank you.
A collection time bracket would be useful and I be happy to pay a premium.
13/08/17 by David Hudson ("angry of gosforth")
I like this service collection from your home
Only negative had to wait in most of the day for the collection because it was stated collect from 0800hrs to 1800hrs and did not come till 1700hrs
Would of got five star otherwise
13/08/17 by Jayne
Promt pick up and delivery. I will be using parcel monkey again.
13/08/17 by Customer
First time I have used Parcel Monkey. Prices were excellent - especially for extra insurance. Everything went smoothly - no problems whatsoever.
13/08/17 by Customer
I shipped three 20kg boxes from the UK to the US. Pick up was fine and they arrived quickly, within three days. One box was a quite crushed, so I would be hesitant to send fragile items. Wrap and box them very well! Great service for the price.
13/08/17 by Hrt
Easy to use and easy to track. Customer service was brill when I couldnt find the customs declaration to print out. Thumbs up
12/08/17 by Sara
Very good company
12/08/17 by Lesley
Another parcel delivered safely and in timescale overseas. Will use again.
12/08/17 by mummy
Great experience
12/08/17 by Customer
That was very good and reliable. Thanks to parcel monkey teams.
12/08/17 by Customer
