We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
Brilliant service thanks
20/04/17 by Customer
First Class Service. Will Use Again.
20/04/17 by Sid Burroughs.
If a company is only going to offer one channel for customer service, it should at least be good. Parcel Monkey only offer a live chat feature, no phone or email support. The live chat attendants are absolutely appalling- painfully slow to respond, and when they finally do theyre less than useless. After dropping off a parcel to a shop for it to still be sat there 6 days later, I had to suggest my own resolution of retrieving the parcel and taking it directly to the courier depot and the customer service rep couldnt even tell me that this would be ok. I will never be using this website again.
20/04/17 by Customer
Excellent service
20/04/17 by JohnG
No problems at all. Delivered to Denmark in 6 days inclusive of Easter.
20/04/17 by flyer295
Parcel lost by the courrier. Courier only accessible via Parcel Monkey. Parcel Monkey claiming they cant refund me before they hear from courrier. Nightmare.
20/04/17 by M.
Good value and painless service
20/04/17 by Ian McFarlane-Toms
Really good site, excellent service and reasonable charges, I would use it again.
20/04/17 by Cristina Mira
I make regular postings to my family in germany and using parcel monkey is easy, convenient and cheap.
20/04/17 by Kenny Cooper
Used a few times now always had no problems
20/04/17 by Kevin
Very easy to use quick clean service . will use again .
20/04/17 by Mr Parker
Brilliant Service and will recommend it.
19/04/17 by Drienie
Everything perfect
19/04/17 by Customer
finally got our mattress taken by a company - was £36 but we had no other way and it asked for measurements and weight prior so knew it would be big and took it no problem (another company hermes took £10 off us and said it was too big to take)
19/04/17 by Customer
Very easy to use and after problems with post office not able to find address the system was easy and found it straight away.
Also was £2 cheaper to go parcelforce than through the PO.
Will definitely use again.
19/04/17 by Customer
It looks like there really bash the parcel about as when it arrived it had lots of dents in with the Easter bank holiday upon us the person was out so it got took back to the depot would like if they look after the parcel better but on the plus side it looks like the parcel arrive quicker to Hungary faster
19/04/17 by Rosa
Booked a 48 hr service..6 days later still no delivery..you work it out..rubbish.
19/04/17 by Philo
The people who picked up my parcel for same day never confirmed what time it would get there. They called in the evening saying no one was picking up. They never bothered to call up the destination address. They tried to deliver to a business post business hours. I.e. after 6:30 PM. The business was off course closed. A terribly rude man with an American Accent then told me off on the phone for not co-ordinating this myself. The delivery company is a shambles and Parcel Monkey should do more to allow customers to be Treated Fairly. Will never use the site again. Horrible experience. The parcel company then continued to say that the parcel had gone to a depo and that they would charge me marginally more £70 something to deliver it the next day. They did not mention I could have it returned. when I asked they obliged and returned it the same night to me at our office address in East London. Terrible experience. Would not wish it on anyone. Stay away from this service.
19/04/17 by Farid Haque
Had a question about printing a proforma document. My rep really took the time to "go the extra mile" to get the answer for me. Very courteous, and this was so simple. I will not be afraid to sell internationally from this point forward due to Parcel Monkey. Thanks!
19/04/17 by Lynne Bockman
Excellent Service
19/04/17 by Customer Nilesh Patel
collection not done. No reason
19/04/17 by Customer
Competitive price, only complaint was that it was not delivered next day - but it was delivered the following day, which is quicker that the text saying it was coming after the Bank Holiday - strange? - so all in all it was a very good service for the price
19/04/17 by Mike
Good service and good prices. Only downside was that no time frame for collection was given so have to be prepared to be in all day for item to be collected
19/04/17 by G. S.
VERY COMPETITIVE RATE
ALL ASPECTS RUN SMOOTHLY
DELIVERY TIME LITTLE LONGER
19/04/17 by AKC
I found it extremely easy to use the site and the delivery service used was outstanding. I was able to follow the parcel right from beginning to the delivery ,including knowing the name of the delivery driver! Very pleased with the cost also. Would use it again.
19/04/17 by Judith
Very good service, excellent - highly recommend it!
19/04/17 by Customer
Excellent service
19/04/17 by Mathieu Castano
Fast, convenient, friendly staff ????
Thank you for your services!
19/04/17 by Customer Andrea Casati
Excellent service. Just a slight problem with information of what to print off with label. Driver very patient and helpful. Parcel arrived very quickly.
Very pleased. Thank you
19/04/17 by Customer
Fantastic service , will use again
19/04/17 by Gaynor Mountford
Good service, fair price, got there in good condition
19/04/17 by Gareth Sharples
Excellent service, quick, cheap, and delivered what they said they would, Ive used them twice now and wont be going anywhere else
19/04/17 by Toni Taylor
Hassle free, easy to use service. Delivery on time!
19/04/17 by Customer
Great just great
19/04/17 by Ray Sheldon
Easy to use and value for money
19/04/17 by Customer
Great service will as always
18/04/17 by rodney reid
Good price hassle free delvery
18/04/17 by Paul Douglass
very quick and well recommended!
18/04/17 by Mr Craig Fox
Easy to book parcel collection online. Highly recommend.
18/04/17 by Customer
My first use of this service. Parcel collected and delivered as promised. Will use again.
18/04/17 by Steve
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