We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
The whole process from booking to delivery has been exceptional
13/04/17 by Marie
GREAT SERVICE VERY QUICK KEPT INFORMED ALL THE WAY AND GREAT PRICE
13/04/17 by Peter
best company I have ever used would recommend them to all. trustworthy and reliable also very reasonable prices
13/04/17 by Customer
I had the urgent need to send a parcel from Wales to Italy. From the website I could see that Parcel Monkey offered the possibility to book the date for the door to door pick up. Then I book for the day after. In the morning I receveid an email from the company with the estimated time for the withdrawal. But the time passed, and I waited in the house the Whole day for the guy to come. Nobody came. So I dropped several emails from the website. The answers were not prompt and at the end of the day I still had my parcel at home. I complained with the support team, and they told that at least I could have the complete refund. They dropped me the email with a receipt of the refund but I never received any refund and Im sure that is not a problem of my bank as I checked with my advisory bank the transaction.
13/04/17 by Tartaruga200
Another horrific experience with Parcel Monkey. Remember - Parcel Monkey are great as its all automated and rely on the carriers to do their jobs properly, which 9/10 they do, hence the many good reviews of Parcel Monkey. However, when PM need to get involved to sort a problem, thats when it all goes down hill. Here is an example..(shortened down for your digest) Parcel sent with DPD through PM. No issues. Aramex contacts me directly weeks later with an address query - DPD have outsourced to Aramex, and asked me to confirm address, which I do. They then ask my customer to get in contact, which he does, they then say they cant talk to the receiver only the sender. So I get in touch again with Aramex. They I hear nothing, so I expect the parcel is going to be delivered. However my customer then gets in touch and says he still hasnt received it - we are only to three weeks now for a four day delivery service. I contact Parcel Monkey and get a generic reply of we will look into it, - this is also after their tedious original robot replies of asking for proof of posting (funny that as its obviously in the system with the tracking showing its movements which is proof of posting - so you hav to argue with them to get past this first part) then nothing. I contact DPD directly who have informed me they have been continually trying to get hold of PM for the address query, and had no response. I put this to Parcel Monkey - no reply. I put it to them again, attaching the emails with DPD. No reply. I link they in another message to the original message to prompt them - no reply. I contact DPD again and am told as the parcel was in waiting for over 9 days for response from Parcel Monkey it has now been initiated as a return to THEM (not me) and will take 10-16 days. This will be around 6-8 weeks at this point from sending the parcel. I put this to Parcel Monkey, also including one of their senior operatives in the message - again, no reply. So basically, its going to have to go to a credit card Chargeback - which I recommend any who are being ignored by Parcel Monkey do - they are liable for your property and the postage costs. Barclaycard have told me this wont be an issue at all for them to retrieve the costs. Parcel Monkey seem to be on their radar based on the information I was given. Still to this day, no response from Parcel Monkey.
13/04/17 by Mike
Very good website, easy to arrange a collection
13/04/17 by Matt
Fast delivery ,very happy
13/04/17 by Customer
Very easy to use ! Excellent service would definitely recommend
13/04/17 by Gill Nayler
Fast and easy
13/04/17 by Caron Wilson
Thank you for the fast delivery at a good price.
13/04/17 by Priyanka Kasaragod
parcel force had 2 heavy parcels to deliver to same address and delivered one now the person has to wait all week untill they are home for the other to be delivered
12/04/17 by Customer
Excellent service and cost effective, cheers guys!!!
12/04/17 by Campbell Nelson
Nice and easy to use, much cheaper than other sites I checked. Would use again
12/04/17 by Customer
minor problems setting up the order probably due to the recipient including a PO box in the address. I had greater difficulties with other carriers which is why I went with PM. Other wise collected and delivered as expected.
12/04/17 by Keith H.
Best service! Fast, cheap and trustable! Lots of drop of points! Would recommend definetely!
12/04/17 by Customer
Its easy quick and efficient.
Thanks
12/04/17 by Ana baptista
I would highly recommend excellent!
12/04/17 by Sharon Brook
Prompt collection and delivery, very satisfied, will definitely use again.
12/04/17 by Customer
As usual brilliant service and super quick delivery
12/04/17 by Customer
Do not use. Appalling customer service. We ordered the delivery of an A4 legal document from Liverpool, UK to Chicago and was quoted 2-4 days by DPD so dropped it off on the 24th March. It arrived 13 days later having spent 5 days in Birmingham. During this time Parcel Monkey said they were making enquiries on our behalf. It is now 12th April and we havent heard from PM, it is not possible to call them. We have asked for an explanation and received neither. We would not recommend people use intermediaries and just go to a reputable courier direct.
12/04/17 by Peter Brennen
quick and save
12/04/17 by Customer
everything went very well quick with no problems
12/04/17 by ian
Absolute cr*ppest service ever
12/04/17 by Customer
fast and cheap service for sending parcel oversea
12/04/17 by Customer
Great easy to book and you did what you stated.
12/04/17 by Harris
First time I have used Parcel Monkey so first experience very positive, parcel shipped satisfactorily, tracking nice feature.
12/04/17 by Customer
Excellent service
12/04/17 by Karen Marescia
Very seldom had an issue booking through Parcel Monkey - that the kind of service you want to use when youre looking for favourably pricing and good service.
12/04/17 by Steve
The service we paid for should have delivered our parcel to Greece within 8 days maximum. At the moment the parcel is on track to take 16 days! It has taken 7 days for the parcel to get to Bucharest!!!
12/04/17 by Lynn
As long as your package isnt a delicate or important item then parcel monkey are great. However if you do have a problem they are extremely unhelpful. My item was well packaged and clearly labelled and was delivered broken. Their stock response has been that I didnt take out insurance- the insurance wasnt offered for my item! I see no point in offering insurance only for items that cant be damaged! Im now out of pocket and wont consider this company again.
12/04/17 by RD84
Still waiting for item to be pick up by the courier from lock up, should of been delivered the lastest by 6th April , but on communication on line was told it still hadnt been collected. I only discovered this when the lady who was waiting for the parcel contacted me asking where it was. Very upset with the service, why was this not picked up, why was there no back up system in place to check that the parcel wasnt collected, no communication. No apologies when discussed on line. Poor service.
12/04/17 by Sarah Booth
We have neither been contacted for pick up or is the package picked up!!!??? So I really cannot rate your service
12/04/17 by Customer
Delivered on time. The receiver very pleased
11/04/17 by Neil
Inexpensive, was almost half the price of Royal Mail second class, the person I was sending to got a 1 hour time slot for delivery. Excellent, Excellent, Excellent
11/04/17 by Ms Yvonne Blair
Easy to use and everything went smoothly.
11/04/17 by Customer
Found the cheapest way to send a large item and saved about £5. Parcel delivered safely with no problems. Will definitely use again.
11/04/17 by ER
Very straight forward to use. Would highly recommend. Timed s
11/04/17 by Dee
If you pay peanuts... you get (parcel)monkey(s). stay away. too bad to be true ParcelMonkey will accept your order, youll pay. Youll pay less to them than to serious operators, but its worth paying more, trust me. When you have a problem, this is their standard answer: "We will look into this with the courier involved. We are not the courier, we are a marketplace and the couriers plug their services into our platform so we will need to investigate this for you with them. Apologies for the inconvenience caused" Just too bad, too unprofessional, too dishonest to be true. BTW: this has all to do with UK Parcel Monkey. My other review (that reads exactly the same as this one, apart from this footnote) was about UK Parcel Monkey. Just to make sure this is understood by Parcel Monkey who got the previous review archived.
11/04/17 by Rui Repas
First time I stumble into this site and saw the prices ...I didnt believe .I gave it a trial and got excellent service .they replied to my mails ASAP.my refunds were prompt.well not a bad a bad experience at all.thank you.
11/04/17 by SussyK
Easy to use service, good prices and good customer service. The only small problem was that I wasnt able to access the payment page if I was using the Safari browser on my Mac so I had to re-input all of the information on Chrome. Only a small inconvenience, though.
11/04/17 by James Millard
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