We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
Parcel Monkey was fast, easy, and convenient pick up from my home.
16/04/17 by Vuduff
Not very clear regarding the custom duty and i have to pay almost double amount.
16/04/17 by Sohail Farooq
Excellent service... an hour timeslot for collection. Parcel is tracked so I know where it is. Reached its destination very promptly, in excellent condition!! Absolutely superb!!! I d recommend Parcel monkey to anyone!!Thankyou!
16/04/17 by J Connell
Good selection of postage alternatives and rates. Very clear method of parcel size and weight options, clear and precise instructions. Parcel collected on time and delivered as promised.
16/04/17 by Michael White
As in past, most competitive prices. Would recommend without hesitation.
15/04/17 by JAMES VINCENT
good price, speedy delivery. one box was partially open, apparently the goods are not handled carefully
15/04/17 by Customer
Little slow now...... Estimated double days,,than I saw in details. (it will minimum 10,instead of 4-5) Its not a parcelmonkeys mistake..."thank" you parcelforce and gls
15/04/17 by Customer
Easy to use. Found the best options., I will continue to use Parcel Monkey without any reservations
15/04/17 by Colin Anderson
Fantastic price and quick delivery
15/04/17 by Trevor
Avoid this company. Arrogant company. Do not trust this company. Parcel was gone. They took money for parcel insurance...but to avoid paying for the missing or damaged parcel. I lost above £300. Parcel Monkey deleted negative comments at facebook.
15/04/17 by Milda P.
Good Service, Collected when said. Delivered early. Could not fault the service.
15/04/17 by S J Davis
Great service, fast delivery.
15/04/17 by Customer
Fab all round, thankyou
15/04/17 by Jane
Good easy to use and cost effective. Delivered ahead of time. Will use for my business. Simple and convenient drop off point.
14/04/17 by Customer
Overall a good service, the only problem comes when/if you need to make a claim. Otherwise an efficient and easy to use service.
14/04/17 by Matthew Ruprecht
Ordered for monday pick up and it arrived on Friday. securely and well packed. very satisfied!!!!
14/04/17 by Laura
Used them a couple of times now and never had a problem. Their cover insurance rates are much cheaper than other sites and I like how I can choose the value of the amount to be protected instead of paying the full price all the time. Its a good increment too up to the full value. A protection for a £200 item will only cost a bit more than £2 while on Parcel2Go, it would cost me £9.
14/04/17 by HJ
This is a great service.
Always on time and never let me down in 89 deliveries
14/04/17 by Charlie Wheadon
This service is very good I use thie to book parcels yhat go out with dpd and I have never had 1 problem in 80 deliverys
PERFECT
14/04/17 by c wheadon
I have used Parcel Monkey several times previously and have found them to be extremely good. The prices and service are excellent and I highly recommend them
14/04/17 by Chris Foster
The best service ever! The price was ridiculously low and the service provided was second to none.
Just used them again and had to re-schedule the pick-up and absolutely no problem. The customer service agent, Amber, was brilliant
14/04/17 by Robert Schade
A first class service.The company was both friendly and helpful and proved prompt and efficient.I would have no hesitation in recommending them to anyone in need of a carrier.
14/04/17 by T. Morrison.
All good excellent service
14/04/17 by C moore
Parcel was collected on the 7th April using a 24hour service with Parcel force and it still has not been delivered.
14/04/17 by Customer
Very easy and efficient - wish theyd give both a pick up time for the parcel so you dont have to wait in all day and also a contact number for the pick up company in case there are issues...
14/04/17 by Customer
I thought i had found a bargain, but the suggested services turned out not to be available, so i ended up making the twenty miles tell into town to a parcel office. Probably better not to tempt the customer with deals that dont exist, since it only says their time going through the process of booking more than once. In my case the times.
14/04/17 by Customer Me Broccoli
Very efficient and quick delivery
14/04/17 by Bruce Coppard
Good service will use again
14/04/17 by Harry
Cant tell you how unhelpful these guys where! Its been a week since my Pacel should have been picked up yet I dont have a answer to why its not been picked up nor when its going to ! The fact you cant talk to anyone direct makes it even worse Awful
14/04/17 by Mark Watters
Very recommended, Excellent Service
They opened one of my box for security check and that was repacked with security check packing tape , nothing was missing. Else this service was Excellent deserves five star????
13/04/17 by Mudassar Shafi Khan
simple,fast and good value
13/04/17 by Customer
Dropped off a parcel on Thursday evening at 5.45 having paid for a next day service and parcel was only delivered on Monday afternoon - would have been faster and cheaper to stick with Royal Mail!
13/04/17 by Nita
Awesome every time
13/04/17 by ExquisiteAfricanArt.com
Good service & good price
13/04/17 by Customer
booked my collection and no collection, no contact phone number and when i sent them messages i dont get a response, if you can see this message monkey parcel get in touch so i know when your collecting my pkg.
13/04/17 by Tony Lavery
My parcel was supposed to be delivered on Tuesday and was promised it would be today but still hasnt arrived. Not happy at all as this was an Easter parcel for my daughter who lives in france
13/04/17 by Jackie
Fast and convinent, great job!
13/04/17 by Customer
My only reservation would be not knowing approx when my parcel might be collected - other than that - excellent!
13/04/17 by KW
Missed collection, hard to get hold off to discuss or re-book collection. Sorry!
13/04/17 by Customer
Excellent
Fast, cheap, reliable
13/04/17 by LizG
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