We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,652 reviews.
Service was easy to use parcel was collected by DPD Thursday afternoon and arrived in South Africa destination around 9.00am Tuesday well within the quoted 4-6 working days
05/07/17 by Customer
Excellent service, great value for money,
05/07/17 by jacky
Absolutely brilliant first class
05/07/17 by Darren Busby
great service and price ..highly recommended
05/07/17 by Mr Ringrose
Everything was delivered as it should have been, very happy with the cost and service
05/07/17 by Customer
Excellent service
05/07/17 by Customer
i can highly recommend parcel monkey. cheaper and quicker than even going direct to the courier.
05/07/17 by the fairy queen @ 16
Parcel Monkey has never let me down. Even when mis-judging the parce lweight. A no-hassle e-mail and job done. Highly recommended!
05/07/17 by JT
Good service
05/07/17 by Dudley Baty
Website good service but courier damaged my returned goods which were double packed which meant I got a reduced refund and list monies
05/07/17 by Customer
Parcel delivered on time no problems
05/07/17 by DH
On time, efficient and very professional, also extremely cost effective
05/07/17 by Customer Jay
Absolutely great! Thanks.
05/07/17 by Amina
It was easy to book online and had a good experience dropping off in convenient location. The job was done efficiently but I would have liked more communication with tracking information.
05/07/17 by Nicki Hilton
perfect as usual. Thanks
04/07/17 by Joseph
Total unacceptable experience, waited all day for collection and DX service never turned up and I never got a message to tell me they will not come. Wasted a whole day waiting, will never use again.
04/07/17 by banji johnson
Been using for the last year, never had any issue, easy to use site, would highly recommend.
04/07/17 by Mr Pio Cayuela
Great service, would happily use them again. Collection as planned and delivered swiftly.
04/07/17 by st brice
did the job good
04/07/17 by Customer
Seems to be OK
04/07/17 by Customer
The parcel were due to be picked up on Tuesday 27th June but it didnt get picked up until Thursday, I paid for a 2 day delivery it arrived today.
04/07/17 by Linda Geary
Easy to use. Good quick delivery
04/07/17 by Mark S
Always received cheapest rates on Parcelmonkey. Good & an easy way to compare various rates & shipping service options
04/07/17 by Amrit
My receiver was charged almost £50 in the customs (the same value of the items that I sent) although I responsibly fulfilled the required documents. In all that process I did not receive any notification nor email from the company warning or explaining me such charges. I still do not know why he was charged. The money was required by the carrier in the country of reception that I never hired.
04/07/17 by Francisco Trincado
booked a parcel on a 4-5 day service and still 10 days in and not delivered . no human to speak to just message service . just what people dont want when they have a problem
04/07/17 by big wheelies
Our Response: Hello,
Sorry to hear this.
Having checked your order, the tracking is showing it hasnt been collected. Please contact us via your Parcel Monkey account so we can organise another collection for you.
Kind regards,
Mike
Good easy service form parcel monkey, its a shame parcel force ket the whole experience down buy looking my parcel.
04/07/17 by Luke Hancock
Brilliant service, saved £s
04/07/17 by Diane
I choose Parcel Force 3 days delivery... it took 5 days, the same as cheaper DPD last time i use it.
03/07/17 by Customer
Intuitive website with a good low cost selection of services.
03/07/17 by JMG
Easy, fast and efficient service.
03/07/17 by MR D CAMERON
Excellent product, must have excellent computer/ IT management
03/07/17 by Customer
Ive used Parcel Monkey many times, and only ever had one issue with a non collection. Overall the service works very well and is simple to use.
03/07/17 by Customer
First class service with tracking and friendly collection postman.
03/07/17 by Elizabeth
Not ever having used the site before found it easily navigable with all the options clearly explained .The only criticism being if one opts for a different separate courier then a brand new web form is required. Actually this is the first time I have had to return a parcel and for its convenience and intuitive manner in which one is guided through the process thought it to be top notch.
03/07/17 by Jeff Thomas
No problems with this shipment.
03/07/17 by Customer
Brilliant service .Fast and very reasonable price. Highly recommend
03/07/17 by per
Cheap and reliable!
03/07/17 by Lisa Brown
Very good, again
03/07/17 by Customer
Parcel not delivered, return back saying address not sufficient, why accept the address in first place if not sufficient but anyway address is complete now sent with royal mail same address.
03/07/17 by Ali ahmed
They put wrong label on my parcel resulting in me traveling near on 65 miles to another courier
03/07/17 by Chris Wisher
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