We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,650 reviews.
If I could give zero stars I would. Services stated 1-2 days delivery. My parcel was not picked up on the day, I have to send more than 10 emails to reschedule pick up for next day which was Friday. The parcel was only delivered on Tuesday - 4 days after the order was placed.
13/07/17 by Customer
Great service, quick & easy & arrived a day early. Great service
13/07/17 by Mrs Warner
Easy to use, good service, and fast delivery.
13/07/17 by Customer
Excellent service!
13/07/17 by Elena
excellent makes a change to use a service that thinks for itself
13/07/17 by Ray Sparks
Delivered my parcel to Lilongwe from London. Great service!!!
12/07/17 by Catherine
5 STAR FROM START TO FINISH
12/07/17 by B Curran
This site makes the whole process of sending a parcel so easy!! I was emailed the date of collection and Parcel was collected on time. Thank you for the great service.
12/07/17 by Laura
Very easy process... thank you.
12/07/17 by Fran
My items have not arrived at their destination yet and I have had no communication from the company. Not happy
12/07/17 by Customer
nice job yet again
12/07/17 by Customer
Very large parcel collected on my behalf and delivered to me the next day
12/07/17 by Ian Wallace
Having put on the weight and size paid the price asked to be messaged a week later saying you had undergarments and would be taking another £2.80 was bad enough of lying to hearrange from the parcel recipient that item arrived broken
12/07/17 by trudy field
Excellent service.
12/07/17 by Aaisha
Excellent no nonsense service
12/07/17 by Boota
actually booking on the internet and pick up - great but was not advised of further custom charges in new zealand and now struggling to get this parcel through customs and with time difference this is very difficult - also on top of this DHL are now suggesting they might charge storage fees - very disaapointing this is not part of your information
12/07/17 by Customer
Easy to use, quick & safe
12/07/17 by Customer
Worst service ever
12/07/17 by Mr Malone
Very slick service. Was the best price I could find. Really pleased with Parcel Monkey and will be using again.
12/07/17 by Mike UK
I use Parcel Monkey for large or heavy parcels that are outside the range of normal parcel services or for overseas shipments and they usually come up trumps.
However recently they gave me a low estimate a couple of times based upon initial information while the actual cost based upon full information was higher. Hence only 4 stars.
12/07/17 by Ian Vincent
Le service parcelmonkey en soi est correct, mais nutilisez surtout pas DPD !!! Jai annulé, Le colis nayant pas été retiré, après 10 jours dattente ! Inacceptable et incompétents total.. Avoid DPD when you choose the company that will collect your package. 10 days waiting to collect my goods so I canceled because never picked up!!
12/07/17 by karim moha
My first experience with this company and all went well
12/07/17 by Geraldine
Arranged for parcel to be collected on 05/07/17 and paid for next day delivery as there was an urgency for the parcel to arrive asap. The courier did not turn up, I contacted them by web chat and they said the courier would attend the next day 06/07/17. Guess what, they didnt. Again I contacted them and they said the courier would attend the next day 07/07/17 fininally they did. Owing to being the weekend the parcel was delivered on 10/07/17. The was late and cause great inconvenience and financial loss. The web chat is rubbish and there is no contact number to speak to anyone. Parcel monkey - bunch of monkeys - would not recommend.
11/07/17 by Paul Coles
All good and parcel arrived on time. Ive used them a few times before and will continue to do so.
11/07/17 by A. Belleville
Worst company I have ever used for booking a parcel. They make fake promises and mislead the customer by giving wrong delivery date information on their website. If you speak to courier directly, they would say there is no such service available. They dont have a phone helpline only email. May be 1 star is for email customer service team who were quite quick to respond otherwise nothing good about this company. I advise you to speak to courier company directly before you book parcel with parcelmonkey so you know if that service exists which Parcel Monkey is offering or they are just trying to trap a customer for money
11/07/17 by Gurpreet Singh
Best price,far better than Royal Mail. Collected and delivered on time. What more can one ask. Thank you from a grateful customer.
11/07/17 by Customer Roy.
Brilliant and highly competitive service.
11/07/17 by Customer
Excellent service at reasonable price.
11/07/17 by Roger Packer
ParcelMonkey in themselves were great. They delivered as far as the UK side of matters were. The only feature that takes a bit of getting used to is that any contact is via a virtual internet enquiry service (i.e. no contact telephone to speak to someone). However the consultants were quick to respond & reply. The reason I didnt give ParcelMonkey 5 stars is because of an issue that arose on the recipient side (in South Africa). The agent there acting for DPD (the UK agent I selected) made an error which delayed the delivery of my parcel by one week in South Africa.
11/07/17 by Customer
Excellent service and certainly good value. Will definitely use again.
11/07/17 by Olwen Clancey
I bought an item off ebay and the seller didnt want to get involved with posting or printing out labels. I received my item a day later for a very reasonable price.
11/07/17 by Mr D.
Llevo dos años usando Parcel Monkey y nunca he tenido ningun problema, hasta hoy. Habia contratado un envio desde Reino Unido hasta España con tiempo suficiente para que llegara con dos dias de antelacion. Deberian haber recogido mi paquete hace dos dias y no se ha presentado nadie a recogerlo, aun habiendo reorganizado otra recogida para el dia siguiente al original. Recibi dos franjas horarias en las que hubiese tenido que ser recogido y en ninguna, ninguno de los dos dias se ha presentado nadie ni han contactado conmigo en ningun momento. La recogida es de una oficina asi que no es posible que no me hubiese dado cuenta yo o mis 29 compañeros de que llamaban a la puerta. Siendo asi intente contactar con Parcel Monkey para averiguar que es lo que pasaba y la unica solucion que me podia dar la borde del chat fue volver a organizar otra recogida para el dia siguiente. Esta solucion ya no me es valida ya que no llegaria a tiempo asi que he pedido la devolucion del dinero y la chica del chat ha dejado de contestar. Me parece increiblemente poco profesional la forma en la que se trata a los clientes en esta compañia cuando hay algun problema. Aun habiendo usado la compañia por tanto tiempo y sin problemas (a parte de la rotura de una de las maletas que envie con ellos) siento decir que despues de este desplante tan grande no volvere a usarlos para enviar nada.
11/07/17 by Beatriz Antuña
Great service delivered on time easy to use
11/07/17 by Michael
Booked parcelforce through parcel monkey, good deal. Dropoff in evening is convenient, and two-day delivery was on time.
11/07/17 by willem
Great Price & Excellent Service. Arrived As Expected.Will Use Again & Recommend!
11/07/17 by kristina sarmanauskiene
Super fast delivery from UK to Germany, all boxes arrived in excellent condition
11/07/17 by Theresa R.
I sent a parcel to France from Scotland and it was delivered two days later.
You cannot get better service than this. I always use Parcel Monkey.
11/07/17 by Dolly
Very fast used 3 times so far highly recommend the tracking is a little delayed but everything else great.
11/07/17 by Guy Baldwin
Great service and easy to use. Will. Be sure to use again in the near future.
11/07/17 by Adam
Parcel Monkey is amazing!
I am so happy with their job!
10/07/17 by Customer
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