We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,650 reviews.
Great prices, fast delivery. Not much more i could ask for
18/07/17 by Shiraz
I had used this company a few times without any problems sending my product to various overseas locations. However my most recent shipment was stopped at the airport and deemed unsuitable to be sent. I had to pay £20 to have the parcel returned and am I also being charged the full shipment cost to Dubai of £60 even though it never left the UK. There are better more flexible services on offer who wont just rip you off! My package was non perishable food which I ship all over the UK and the world and have used this same carrier company via a different booking site. Even if the item wasnt suitable for them to carry (which isnt the case) the charges are unacceptable. The carrier even has a food shipping policy..
18/07/17 by James Digva
Yet another perfect hassle delivery
18/07/17 by Customer
No customer service. No number to call and no.answer to online enquiry. My parcel was not delivered even though I had the correct address. On tracking the parcel it never left Southampton. Now I have been asked to pay for it to be delivered to me. The same cost to have the parcel sent to Austria even though it neve4 left Southampton. I am very angry because there is no one to speak with or to explain to me why my parcel wasnt delivered.
18/07/17 by Catherine Makinde
Our Response: Hi Catherine,
Sorry to hear this has been returned.
The reason this was returned is that there was food in the package. Unfortunately, the carrier classes food as a prohibited item and will not carry it, so will return it straight away.
In future, kindly refer to our prohibited items list before sending: https://www.parcelmonkey.co.uk/prohibitedItems.php
If you would like to discuss this further, please contact us via your Parcel Monkey account.
Kind regards,
Mike
Still waiting for 1 of 2 packages to arrive over a week later. Parcel monkey havent bothered to contact me about this.
18/07/17 by Customer
Excellent service. Easy to use website, plenty of options (couriers) to choose from and a big saving compared to using Royal Mail / Parcelforce. No problem recommending
18/07/17 by Gary J
Would use again
18/07/17 by Simon Smith
Excellent service - no issues at all.
18/07/17 by Customer
never disappointed. Parcels to Sweden are always delivered within 5 days. Would highly recommend
18/07/17 by Jane Cliffe
Excellent service , from booking , dropping at sainsburys , DPD collecting & arriving very quickly in Italy
18/07/17 by C Dudley (Hastings) UK
Great service.
18/07/17 by Customer
An easy service to use and bag was picked up in the morning of the collection day which was helpful, as they dont give you a time slot or even indicate if it will be morning or evening pick up. Had to email to ask how to track the bag (sent internationally) as they use a different system. The bag was then meant to be delivered within 4-5 days but took a week.
18/07/17 by Customer
Fast delivery at acceotable prices for a large parcel. Pleased with using the service.
18/07/17 by Roxana
Booked for next day collection nobody turned up.cant speak to anyone from parcel monkeys via phone. Instead they ignore your complaints on the online chat.will never ever use again. Paid for a service that I clearly didnt get within a specified time. Fuming was a understatement. I guess you get what you pay for. Its in the name "monkeys"
18/07/17 by Customer Karen Hessey
Really bad and unprofessional and unacceptable response and dishonest approach towards investigation, after being claimed just £60 liability cover which they have offered, despite third party involved through eBay and papal they didnt accept the claim, the decision was ended based on argument not based on justice. no investigation has been taken......
17/07/17 by Muhammad Khan
Customer service are very helpful. Prices are very good compared to other websites.
17/07/17 by W saik
My title says it all, posted on Monday, emailed recipient to say it is on next day delivery, its now Thursday.! I posted two parcels through Parcelmonkey via DPD for next day delivery didnt arrive. I posted three parcels on Monday for next day delivery via Royal Mail at the same time, the post office and DPD drop shop are next to each other. All three Royal Mail parcels were delivered the next day. I have, on a couple of occasions over the years, had next day deliveries by Royal Mail delivered a day late, it happens, however in the circumstances Royal Mail re funded the postage quickly and in full without quibble which is a great gesture. Will Pacelmonkey refund me?..............I doubt it I suppose Parcelmonkey CS will now post a reply asking me to raise a ticket for both parcels. No need to ask me. I raised one for each parcel on the 12th asking what was happening and asking for a refund. Ive had replies to both, however, though it is exactly the same problem for each parcel, oddly enough, the replies to each ticket are different ! Why is that ? The parcels eventually were delivered. So Parcelmonkey, I paid you, you paid DPD, DPD failed. Where is the problem in Parcelmonkey refunding me and claiming the money back from DPD ? There does not need to be an inquest, which appears to be going on at the moment, between Parcelmonkey and DPD to resolve all the details. As far as the customer, me, is concerned the parcel wasnt delivered on time, I neither want to know, nor care why it happened, I simply want a refund. Its not too much to ask...................is it? EDIT Amazing..........not............I have already got tickets going for both parcels and now Im asked to raise further tickets, see Mikes reply below !! Why do I need to raise further tickets Mike ?
17/07/17 by Joseph Goodman
Our Response: Hello Joseph,
We appreciate you taking the time to leave a review.
Can we kindly ask you to raise a support ticket with the subject FAO Manager?
Kind regards,
Mike
Excellent, easy service would definitely use again!
17/07/17 by Customer
Excellent - a comparison site that actually produces genuine money-saving results.
17/07/17 by Ed Moss
A First-Class International Service,Highly Recommended
17/07/17 by CHRISTOPHER VINE
fast, rather cheap, just very nice!
17/07/17 by Customer
Easy system to use to book a collection and a good price. Parcel collected and delivered when expected, so very happy with the service.
17/07/17 by Customer
Great service, allways in time
17/07/17 by Customer
Yes, very happy with Parcel Monkey, though I think you have to be careful in selecting the carrier. In my opinion Hermes & Yodel have been at times frustratingly unreliable.
17/07/17 by Customer
Had a parcel delivered was damaged at the other end box was damaged unusable iteam had to pay the buyer full refund tried to make a cliam got mugged of constantly uploaded pic of before packed and after with the damage was told a claims adviser would get in touch two months down the line still not forward going down legal route enjoy the the legal cost parcel monkey happy to take my money thow not so happy when thing go wrong messed with the wrong solider
17/07/17 by Garylee Erskine
Good service. Does what says on the tin.
17/07/17 by No Happy
Awaken the Senses
Order was collected on Wednesday and Saturday morning it was on my doorstep.
Very happy
17/07/17 by Jaco
Wow!! Very impressed with this sevice.....and what a saving!!
17/07/17 by Mandyminx1
I tried it for a first time and everything went really smoothly.But I think more options will be beneficial,I placed my order with no problems and my sister wanted use your services as well but there was just little option- expensive and with no pick up.Apart this it was great;)
17/07/17 by Customer
Everything fast and on time
17/07/17 by Customer
It was easy to book, print labels and drop off parcel. Device and tracking was excellent. But unfortunately it came damaged. I packaged and used a bubble wrap, but content inside leaked. Will still use your service in future, if need it.
17/07/17 by Alexk
All collected & delivered as arranged. Very good
17/07/17 by Mr Anthony Clive Palmer
Fast and reliable
17/07/17 by Customer olushola
Parcel arrived on time and intact for a very reasonable price. Thank you will use service again.
16/07/17 by Cw
My first time using PM, after a string of poor performance by a competitor, and with a lot more business to come I need a reliable courier service. So far not so good. The booking went OK, though the courier was a day later than I was advised in collecting. After that it all went dead. The tracking didnt work, the tracking number I was given said to be invalid, no info on if the delivery has been made or not, so left wondering.
16/07/17 by Knox Anchors
Didnt get a text with the 1 hour collection time as per the info On collection the driver refused to sign the receipt provided by Parcel Monkey and was somewhat rude when asked to do so!
16/07/17 by Customer
I am very impressed by how easy it is to use Parcel Monkey.
My parcel to Spain posted on a Monday arrived on the Wednesday, how quick was that!
Thank you Parcel Monkey
16/07/17 by Heather
Collected UK on 10th delivered Germany on 12th.
Cant get better than that. Good old parcel monkey.
Francesca de Thomaso.
16/07/17 by Customer
Great service
16/07/17 by emily
Arrived on time as promised and took collection of a large parcel. Arrived OK at the other end. Fair price charged. Online automated email system was very good.
16/07/17 by Kevin
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