We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,650 reviews.
Excellent service thank you very much
21/07/17 by Customer
Quick and easy to use
21/07/17 by Aran
Shipped a bunch of boxes over the course of one month when relocating from Scotland to Italy (Edinburgh to Rome). Boxes arrived within one week. On one set of boxes there were some issues, resolved quickly with the help of the team. Great service overall, best prices I could find. Definitely would recommend!!
21/07/17 by Customer
The parcel was collected in the date Ive asked but the driver was really rude. Im sorry but the star are just 3, the driver behaviour was really annoying.
21/07/17 by Customer
Good service
21/07/17 by Customer
Very easy to arrange with Parcel Monkey and they did all the organising
21/07/17 by Customer Ann
Good communication at all stages. Collection and delivery when promised. Very competive price.
21/07/17 by Barry of Camber
Parcel Monkey is an easy way to save money when shipping parcels for my eBay sales. Place order online with Parcel Monkey, email a label to print, stick it on the box and drop into post office! easy as that.
21/07/17 by Lee Taylor
Easy to use lots of options, picked one booked paid no problems!!
21/07/17 by Customer
Package had to be rescheduled several times because no one showed up for collection and wasnt sent labels. Tracking wasnt given even though paid for (and asked for several times). Address was changed on my parcel so it wasnt delivered to the right location. Said would deliver in 2 - 3 days, took 6 days. Avoid.
21/07/17 by Jonathan Holt
Easy booking procedure and problem-free. Happy with the results.
21/07/17 by Customer
Easy to use service and good comparison results
21/07/17 by Helena and thanks for your order
There are a couple of design issues on your web pages which need improving and I reported these to the help support.
Overall I am impressed with your service and will use you again. I will recommend your service to others.
21/07/17 by Customer
Excellent, will use again
21/07/17 by Billy
A great service, would use you again,wouldnt hesitate to recommend.
Collected on time,Delivered on time,No problems,And a good price.
21/07/17 by Tidlock house
My parcel arrived in six days from Newcastle in the United Kingdom to Melbourne Australia so that was great but I wish that I would have been able to talk to someone at monkey parcel
Other wise it was a great service
21/07/17 by Nat stras
My collection date was today but no one even attempted to show up and another courier. I even left my number in case they had trouble finding it. It is absolutely asinine that a company can sell a service that they then dont give you. How is this not fraud? The UI and auto complete for foreign addresses also sucks. It doesnt translate what it fills in the input boxes so you have to do that yourself to make sure it was correct. When you are entering a Serbian address this is particularly important if you dont speak the language. I am not even done dealing with parcel monkey yet, but I sure wish I was!
21/07/17 by Csum17
Great service recommend anyone
20/07/17 by Customer
Excellent service. Easy to book and trouble free.
20/07/17 by Slinky Malinky
The parcel was collected and delivered as ordered and in perfect condition. Parcel Monkey is great for sending parcels cost effectively and safely for those of us who dont send many.
20/07/17 by Elis
Fast and reliable, easy to book as well
20/07/17 by Fran
The website is easy to use. I opted for the option to have the parcel dropped off at one of their collection points. There are many collection points conveniently situation close by.
The service was quick and the fees were much lower than other well known couriers.
I would highly recommend Parcel Monkey!
20/07/17 by John Mc
Took a little longer than expected but got there
20/07/17 by Customer
2 missed collection. Next day delivery didnt arrive the next day. Still waiting...
20/07/17 by Glyn
The company Ive ordered the service from never showed up.
20/07/17 by Customer
used parcelmonkey for months / years without any problems however i would say it depends on the courier chosen to deliver the parcel DPD 100% first class and even txt with an hours slot to collect/deliver my thoughts on DX couriers are DONT USE THEM collected my parcel on the 14 june was only delivered on the 29th after i contacted parcel monkey to ask where the parcel was? turns out that the driver says he tried to deliver and left a card? utter rubbish as the person was in the house all day he is 82 years old and does not go out when thay did manage to deliver the parcel it was to the wrong house!!! on complaining to parcel monkey i am getting no where with my request for a refund i shall not use them every again as DPD have set up their own service which i shall use parcel money are a load of MONKEYS ON CUSTOMER SERVICE
20/07/17 by mark peacock
my mattress was damaged by Parcelforce. Parcel Monkey were very good about communicating with me about this and helping me with the claims process but in the end they only offered me half its value as they said it wasnt securely packaged. i disagree with this - it was well-wrapped in a strong protective wrapper and strong cellophane, and i dont believe that an additional cardboard box would have stopped the large tear they put in it anyway. i opted to take out the insurance to cover the full value of a replacement when i booked with Parcel Monkey just in case, so in the end i feel unhappy to have only been offered half.
20/07/17 by Alexander McLaren
Wonderful service, will definitely be using this again
20/07/17 by Customer
Simple to navigate site very reasonable price
20/07/17 by Boab
Great all round service.
20/07/17 by customerSteven Magson
Quick and relatively easy to use. Was difficult for us to weigh the parcel which was a requirement. The parcel arrived promptly but was a little bashed (goods werent fragile so not a problem).
20/07/17 by Susannah
Good service delivered
on time in good condition no problems
20/07/17 by Customer
All good. Carried out as required. :-)
20/07/17 by David Simpson
Great service, no issues
20/07/17 by Image Retail Solutions
Excellent. Got a great deal through parcel monkey as always.
20/07/17 by Mike
Very hard to make contact and get accurate answers or information .
20/07/17 by Customer
faultless service yet again. very pleased and will continue to use.
20/07/17 by Donna
Very good service, did what they said they would do at a competitive price. Would certainly use them again.
20/07/17 by Graham
I obtained a quote from Parcel Monkey to return a large package back to a vendor. I paid a premium for next day collection and delivery. No one collected the package from my house. When I tried to call them to chase this up, I couldnt find a number. I emailed them and was told they do not provide phone support!!! They still havent collected my parcel and it is the fourth day since I paid for the service!!!!
20/07/17 by Ali Chouhdry
A great cervice all round, was kept well informed, and was great value for money, would definitely use again.
20/07/17 by Andrew R
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
