We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Parcel to Germany - 5 star from start to finish
Great price
07/11/17 by Alan Mackenzie
All good; tracking was accurate and informative, and the package got to its required destination in good time.
07/11/17 by Alan
Collection was cancelled, no idea why. No communication. After querying this apparently my collection will have to be cancelled and refunded. No sign of an email to confirm this, or a refund. All round terrible.
07/11/17 by Customer
Our Response: Dear Customer,
We appreciate you taking the time to leave a review.
We have checked your order and the collection/order was not cancelled. If your parcel was not collected, please contact us via a support ticket or our Live Chat so we can re-book the collection and investigate with the courier.
Apologies on behalf of the courier.
Kind regards,
Mike
We needed a box to go to Italy - Parcel Monkey made it as easy as sending it next door!
07/11/17 by John Smale
Great Good value service
07/11/17 by John Drake
I use this excellent service time and time again and will continue to do so - very efficient, always arrives a day earlier than predicted - well done!
06/11/17 by GC
Excellent as usual
06/11/17 by STEPHEN BURGESS
Straightforward booking + pickup. Prompt receipt confirmed.
06/11/17 by DalesFolk
I paid for a 2-4 days service but it was a total shambles as I was not able to print a document to scan at the drop off point nor was I able to access my account due to technical issues at purchase. Finally I had to go to the office of PM and give the parcel over but the lady there did her best for me. I am told the parcel has still not been received. I do hope by the deadline of the 11 Nov it will be there otherwise I am going to expect compensation.
06/11/17 by Shirley Patterson
Excellent service
06/11/17 by Customer
Excellent and reliable service.
06/11/17 by Anna McCrea
A very smooth experience! The website was easy to use, and delivery was prompt. The quotation was lower for a one-day delivery than most of the other courier services quoted for a two-day delivery. Highly recommended.
06/11/17 by Sue Sims
Sent a parcel to United Arab Emirates. Arrived intact 3 working days later. Excellent service & cheaper to send than going direct to Courier.
06/11/17 by Lynn
Collected next day as promised. The only delay was in new Zealand where customs got involved due to tax duty having to be paid which had nothing to do with the actual delivery. Was collected Monday in Wales and in New Zealand by the Friday. Cant say better than that.
06/11/17 by Steven
Great service and less than half the price of what was quoted down at the post office! Happy all round!
06/11/17 by Anon
gave a variety of quotes and it was cheaper to book Parcel Force with Parcel Monkey than on Parcel Force website!!
06/11/17 by Mr Keyth Richardson
Everthing was pretty straight forward. Parcel delivered on time
06/11/17 by Customer
Delivered m packages on time and without damage.
06/11/17 by Mr Walker
Exactly as promised and relatively good value for money, too.
06/11/17 by Alison
Great service .... good to see alternative couriers & pricings.
06/11/17 by Squirrel
Very good service and a great price.
06/11/17 by Roger Stretch
i thought the service was excellent.
06/11/17 by M.R. STILL
Very good, easy to use website.
Tracking service first class.
Item delivered promptly at reasonable cost.
Definitely recommend.
06/11/17 by Customer
Good service, easy to use, good quotes given.
06/11/17 by Customer
if you contact them they cant help they just say they will contact the carrier and do nothing, contact the carrier and they cant help you because you have gone through parcel monkey. absolute joke, in future will get straight to the carrier, this seemed a good idea at the time but both parcels that I have sent through them have been delayed massively
06/11/17 by emma noel
Our Response: Hello Emma,
Thanks for taking the time to leave a review.
Kindly note, Parcel Monkey is a price comparison website and not courier so we do not handle the parcels and do not cause the delays. Please open a support ticket with the subject FAO Manager so we can look into this in more depth.
Apologies on behalf of the courier.
Kind regards,
Mike
Parcelmonkey system impecable some of the couriers they offer rarely less so!
06/11/17 by Chorisia
Easy to arrange, tracked the complete journey, delivered very quickly.
Will use again in the futre, well recommended.
06/11/17 by DW
Packaging damaged in transit, resulting in customer complaint and poor review
06/11/17 by Seldon Scott
Had two boxes shipped that arrived in shocking condition and with half of the contents damaged beyond repair. Absolutely disgraceful. The delivery partner was DPD.
06/11/17 by Greig
Fantact best delivery service we had ever used kepted in formed all the time and always delivered early
06/11/17 by Sue West
Perfect, fast, definitely I will recommend to my friends
06/11/17 by Customer Jane
EASY TO BOOK, EFFICIENT AND FAST DELIVERY. TOP !!!
06/11/17 by LEONARDO
Service was okay. Collected very late in the day without any help on smaller time frame. Online chat useless and verging on rude. Very robotic. Item got there quickly and in one piece for fair price.
05/11/17 by Customer
All went very well. Recommended.
05/11/17 by Stephen Littler
Excellent job!
05/11/17 by Customer
Always a great service
05/11/17 by Peter McCafferty
no problems
liked the text on the day from DPD regarding the time ..
05/11/17 by John Bambury
Excellent service, I was kept updated about the collection/delivery times of my parcel and it was collected at the exact times indicated. Im very happy and will definitely use this service again.
05/11/17 by Emma
Collected as agreed, delivered as agreed. Great value and very efficient thank you. What more could anyone want.
05/11/17 by Martin
Very glad I found this website
05/11/17 by Customer
