We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
In the end, I had to go and pick my parcel up myself from the other side of town. This was pretty inconvenient.
10/11/17 by Giles
First my parcel got lost, then they claimed they attempted to deliver, but after watching cctv the van pulled up to the address then pulled off. as they are just an agent, you cant actually speak to the dispatch company. You have to go through parcel monkeys **** chat and they dont want to help. This was just one experience with them, all in all Ive had 5 deliveries messed up by them. Yes they are cheap and when all goes to plan great. But if there is an issue, communication is terrible to non-existent. Ive lost money and customers to them without even an apology let alone compensation. Basically they are a bunch of monkeys
10/11/17 by Stu Bullock
Excellent I would recommend this company to anyone.
10/11/17 by MR I MALIK
It was very easy to get the service. The price was reasonable and time of delivery was just perfect.
10/11/17 by Customer
Really affordable and reliable service!!
10/11/17 by Customer
I do not know if my parcel arrived, would not let me track it or anything, am waiting for an e-mail from the receiver, to see if it got there? Not to happy at the moment.
10/11/17 by sue
This is the first time we (as a company) have used parcel monkey. We sent 5 x boxes to Northern Ireland, they arrived altogether intact next day.
We were kept informed of the progress regarding delivery.
Would use again.
Thank you
10/11/17 by Chris
Brilliant service every time
09/11/17 by Janet Cummings
Great service via parcelforce
09/11/17 by Customer
I am disappointed with their service for 2 reasons. Firstly, the customer service is poor with no one to talk to, their text messages do not address my issues with conflicting messages. Secondly, the terms and conditions are confusing, unclear. I tried to send a mobile phone with unremovable battery. They refused to send it as they said it contained prohibited battery. Not only did I lose the fee without getting the service, I was also asked to pay additional fee for it to be returned. The prohibited list included mobile phone more than £250, via DPD AIR. Mine is not more than the value and ther service I chose was DPD PICKUP EXPRESS, did not include the word AIR even if it could be via air. I did not check if the battery was in the prohibted list as my battery is part of the phone, not removable by a consumer. It is unfair to expect an ordinary customer to check if every part of the phone is allowed or not.
09/11/17 by Kate
Excellent site easy to navigate would definitely use again
09/11/17 by Jamie
Really disappointed with ParcelMonkey. Having used them quite a bit in the past, the last two times Ive booked collections they have taken 3 DAYS to make the collection despite having booked a 24hr next day service. Nobody from ParcelMonkey has been able to give me any indication of why there has been such a delay or any compensation for the days spent waiting. The current parcel i have waiting to be collected has been sitting for collection for 2 days now with no indication from ParcelMonkey that it will be collected at all. I have totally lost faith and will not be using them again.
09/11/17 by cate cannon
Good service as always
09/11/17 by Nick
Parcelforce broke my package . Ended up costing me £20 and I lost my monitor and had to refund he buyer. Absolute joke.
09/11/17 by Mr M
I have booked several collections. In the majority of cases, the courier didnt show up to pick up the parcel. Parcel Monkeys response? None, really. They cant get in touch with the courier and neither can you so all there is left to do is to reschedule the collection. Forget using this service unless you can afford to stay at home several days per collection, never knowing wether they will show up or not.
09/11/17 by Very Annoyed Customer
Very nice and cost effective service.
It would help if you can provide with proper authentic looking C4 size envelope along with the transfer at pouch as one cant find it in the market.
Thank you.
09/11/17 by Customer
VERY HELPFUL DRIVER.
GOOD EXPERIENCE ALL ROUND.
UPDATES ON PICK UP TIME VERY USEFUL.
PRICE VERY FAIR
DELIVERED ON TIME
09/11/17 by GEOFFREY SWANDALE
All good - no problems.
09/11/17 by Customer
Great service. My parcel got to the destination on time. It contained my wedding dress so I opted for insurance up to the value of the dress and this service offered the best price for the insurance cost. Would recomment and use again!
09/11/17 by Krystena Petrakas
Fast shipping, no issues at all!
09/11/17 by Customer
Great price and well organised with the courier firm apart from a slight issue with the label. I really needed a DPD label to print and attach but couldnt find one, hadnt received one etc. Luckily the great DPD driver sorted it for me back at the depot.
09/11/17 by Simon
Use regularly between Uk & Ibiza, easy & inexpensive ????????
09/11/17 by Customer
Do not use this service. its very cheap for a reason and if they damage your goods they will not pay out, despite your contract being with them and not the actual courier. Its great when it works but if it doesnt they will not offer any help or refunds
09/11/17 by IssyApter
Was very impressed with this company. Collected on day stated and delivered the next working day with me able to track this at all times. Cheaper than Royal Mail and didnt have to lug the heavy parcel to Post Office. Will be using again.
09/11/17 by Kerri
Very easy to use and quick collection.
09/11/17 by First time customer
Fast efficient and very simply smooth
09/11/17 by Christine johnston
Perfectly working food mixer arrived unusable broken bowl and attachment socket broken off eBay buyer has accused me of sending damaged goods So have refund 50£ plus postage This must of been badly dropped as was sent in complete undamaged condition Buyer does not believe me
09/11/17 by david
the best service to Australia from UK
09/11/17 by Customer
Excellent, easy to use, always reliable service. Will use again and again
09/11/17 by Customer
I always use Parcel Monkey.
09/11/17 by Tricia G
Dear Friends, Parcel monkey has a terrible service. We booked a parcel PM5881261 for collection on November 8, 2017 and when no body turned up we reported through online chat. Here tale of horror started --> 1) They simply refuse to reschedule collection for today 2) Instead asked if we contacted them yesterday. Though their standard reply if you contact them on the day of collection is, that itll be collected anytime between 9 am and 6 pm. Executive had no answer when I told the same to her 3) There own website shows if we book a new booked parcel itd be collected same day under "priority international collection" but online chat support executive Ms Amber denied clearly. 4) They are ready to book a new customer for the same day collection but ready to ignore already booked and pending collection for no reason 5) Amber also told that same day collection wont be possible with new booking as well but when asked if their own website is misleading they stopped responding and started swapping chat between Amber and Kate
09/11/17 by Yatin
Our Response: Hello Yatin,
With the service you booked, the courier does not allow us to re-book same day collections, so the customer service adviser would have advised cancelling the service and booking with Parcel Force international priority, as Parcel Force allow us to book collections on the same day. Rest assured you have not been misinformed and we do not favour new customers over existing customers.
If you would like to discuss this further, please contact us via a support ticket.
Kind regards,
Mike
great service
09/11/17 by Michael Shufflebotham
Top class service as always!
09/11/17 by Atif Haroon
Fastest delivery service. Great customer service; live chat and E-mail response.
09/11/17 by ying from Washington Dc.
Very pleased. - Easy straight forward website for entering details.
My customer received his package very quickly and all in tact! - (It was various pieces of ceramics that were being sent overseas!)
Very reasonable priced for International shipping - will definitely use again.
09/11/17 by Janet K
booked 48 it took 72
08/11/17 by dave
All good experiences so far! A+
08/11/17 by Neil
Good service. Email of the label could be quicker. Pricing should include vat from the get go and not added at the end (this is the uk not the us) easy tracking
08/11/17 by Parcelmachine
Collected and delivered on time. Best price I could find
08/11/17 by Customer
Easy to use and parcel picked up at door
08/11/17 by Patrick Mallon
