We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
best price with excellent service
15/11/17 by Customer
Generally very good, but poor when it comes to reimbursement.
15/11/17 by Customer
Easy, cheap, no hassle
15/11/17 by Caroline Farquhar
simple and quick - great way to do price comparison and then a straightforward process once selected and paid
15/11/17 by Georgia
I booked a collection which when delivered was badly damaged. I opened a claim and more than 2 months later it is unresolved. I get fobbed off with "its been forwarded to our department" etc etc. I went to the courier direct and they say no claim was opened and the time has passed for it to happen! They suggested taking legal advise against ParcelMonkey. Likely will end up in court now. Stay clear of this, deal direct with the couriers, its not worth the 1 or 2% saving not too. Lesson learnt.
15/11/17 by MT
VERY EASY, GOOD COMMUNICATION.
15/11/17 by Customer
The parcel was collected on time (I got notification of when to expect the driver) and it arrived safely at its destination (again, I got notification of when it was going to arrive).
15/11/17 by Alex
Package from Copenhagen to Kent carrying a phone arrived within a day and in perfect order. Excellent service!
14/11/17 by Thirthankar Chakraborty
Parcel should have been delivered with in 5 days was picked up on the 8 th but still Not delivered as yet
14/11/17 by Customer
This service is quick and easy to use, good value for money. Parcel picked up on time and delivered within the time frame stated. Good tracking of progress of the shipment. Excellent service
14/11/17 by Debbie Spriggs
do not use this company they not serious at all !!! twice the parcel was not picked up ..... twice I got an email the driver missed me ... but I was at home ... It is not worth the hassle .... That is no customer service at all ! NEVER AGAIN ....
14/11/17 by Markus Luem
Efficient and very speedy service
14/11/17 by joan
Excellent service and product delivered to Nigeria in a timely manner
14/11/17 by Customer
Excellent and efficient service, thank you!
14/11/17 by joan
Parcel Monkey is now my "go to" company for parcel delivery.
Ive tried and used several other companies over the years and Parcel Monkey have proven to be competitive and reliable.
14/11/17 by Ivor Hugh J Belllend
Still as good as it gets!
14/11/17 by Paul Rogers
The website is easy to use, with very good prices. I’m so pleased. I’ll definitely use it again. Recommended.
14/11/17 by Customer
I got an email from Parcel Monkey on 13th November stating that Parcelforce had been in contact with them saying that I hadnt weighed my package properly, that it didnt weigh 3kg as I had put on the order, but 11.5kg, and asking for an additional £9.77 charge to be taken to the credit card Id used, at first I thought it was an email scam posing as Parcel Monkey. As an eBay seller who has used companies such as Parcel-2-Go to arrange cheaper deliveries, Im used to double-checking parcel weight before shipping, ordering shipping for a higher weight than the package itself just in case, so I was very displeased to hear this. Currently waiting for them to take the payment, whilst Im over having to pay this, I should warn anyone to throughly weigh their package with digital scales or visit their local post office and ask for an accurate weighing, then write the weight on the package.
14/11/17 by Adam Bradbury
Very good, competitive prices from established couriers, quick payment
14/11/17 by Customer
Tracking information is so out of date, you dont know where you are with your collections/deliveries. You lost my first parcel and seriously delayed my second and I have only used your service twice.
14/11/17 by Richardson
Excellent service
14/11/17 by Sli
Compensation/insurance cover is unclear on what category of computer systems are fully covered. It would be useful to be able to specify when collection should occur e.g. I had to delay collection by 24 hours because I knew I would be out for the morning. In the event the parcel was only picked up at 4pm on the booked day. I thus wasted 24 hours
14/11/17 by Customer
Great service,I would recommend this service to anyone.
14/11/17 by fergie 1507
A.fantastic outfit will use them again.
14/11/17 by WALSHAW MR
Easy and a cheap option to ship heavy things overseas
14/11/17 by Ams
Quick, efficient and cost effective service - Ideal for sending parcels abroad.
14/11/17 by Peter Chambers
brilliant service! on time, hassel free as well!
14/11/17 by Customer
Easy hassle free service. Done as described and at a good price
14/11/17 by Darren Maskell
Always seem to be hit with an additional charge once parcel is in their system. We send cardboard boxes that are 48cm x 35cm x 35 cm, and are given a price for this size, Now it is obvious once they are in the system with other boxes and items on top they will squash so for example will be 37cm wide and 49 com long but no longer 35 in height ,, but because of this you then get charged more , We are now using a company called postage supermarket , half the price and someone on the end of the phone if you need help
14/11/17 by MARK ROBINSON
Do not Book! On Friday I booked and paid for collection on Monday and paid for next day delivery. Even though I chased up the collection on Monday at 5pm I was advised that they can collect until 6pm and assured me they would do so. They didnt. Numerous chases occurred by me on Tuesday to finally get a response but each response was from a script with nothing positive and nobody to actually talk to. Finally Tuffnells contacted me themselves advising that they had only just received the booking. Parcel Monkey still had no idea what was going on and had failed to provide any unscripted response. Delivery driver finally collected 24 hours late but couldnt guarantee the parcel would be delivered the day after. Do not use if you run a professional business.
14/11/17 by Donna Brown
Excellent service, reasonably priced if you compare the cost to other providers. Only downside is not being given an approx time for collection of the parcel, we waited in all day. But the parcel safely travelled from uk to New Zealand in three days!!
14/11/17 by Customer carol simms
Brilliant service and highly recommended
14/11/17 by Stanric
Do not order from DPD Classic or DX Mailing as both couriers never collected! You are better off not using Parcel Monkey altogether and going direct with Parcel Force. Customer Services is terrible, told them I wanted to make a complaint and they basically told me they could not do this. Absurd!
14/11/17 by Helen Antoniou
Normal First Class Delivery & Service - Keep it Up Job Well Done
14/11/17 by Ash Heat Treatments Limited
Cheap and reliable
14/11/17 by Lisa Brown
Very happy with the service as always.
14/11/17 by Jeff
Price was great, service was as expected. Very happy.
14/11/17 by Justin
I wish I could award 0 stars. Do not use this company or DX Delivery. My collection was arranged for Friday 10th November between 8am-6pm and no-one turned up. I rescheduled it for Monday 13th November between 8am-6pm and AGAIN NO-ONE turned up! Throughout both days I contacted Parcel Monkey and got nowhere. Parcel Monkeys Customer Service is horrific and most unhelpful as they are unable to give you any further information whatsoever. I contacted DX Delivery Customer Service directly who were more helpful and they said I was entitled to a refund and a fulfilled collection and delivery, however Parcel Monkeys terms and conditions are worded as such so they dont give refunds for their awful service despite me paying a premium for next day collection and delivery. DX Delivery told me they would send someone to pick up my parcel straight away, however this didnt happen. I will never use either company again and advise you not to either if you actually want your parcel collecting and delivering. BE WARNED!
14/11/17 by Peter
Parcel was sent back to depot as it didnt pass some terms and conditions, we were not informed of this - the recipient told us that it hadnt arrived. I spoke to 2 different people on online chat about this. No one can tell me when I will be able to retireve the parcel, or where it will be when its returned. No one can tell me what terms and conditions it didnt meet. We are basically held hostage until we hear from Parcel Monkey, and we desperately need to send the parcel out again using a different courier as its an URGENT and IRREPLACABLE package.
14/11/17 by Mr Arthur Steward
Great site and service
14/11/17 by Lee B
