We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,650 reviews.
All good until it goes wrong. Parcel Monkey had no immediate contact method with Parcel Force, as in our case, when we were waiting for an urgent collection. All we needed to know was if the collection was going to take place or not as it was getting late but we just spent ages on Parcel Monkeys online chat waiting for a response only to be eventually told that they could not get an answer for 24 hours!! The problem as it turned out was that the new PF driver could not find us but because there was no instant communication possible between Parcel Monkey and our chosen courier we were left in limbo. Nice internet interface, competitive pricing and usually good service, but, if something is very urgent I would recommend going direct to the courier of your choice. It may cost more but you are more likely be able to sort an urgent problem quickly if the need arises.
31/07/17 by Mr Happy
I really cant think of a downside, this is a perfect solution for door to door handling. My 30kg package was picked up on Tuesday in the UK after buying the service on Monday, and was delivered within 48 hours in the Netherlands. The service i picked was by far the cheapest (DPD) and there was absolutely nothing wrong with it????????????
31/07/17 by Suzuha TR1
I used Parcelmonkey a few times now and service has been flawless, easy and more affordable compared to other services.
31/07/17 by Clogz
Really impressed, quick pick up and prompt delivery. Would Certainly use them again
31/07/17 by Mark
All well, easy to book and track but messages to parcelforce drivers suck as calling before collection are not forwarded. I had to spend the whole Saturday at home just to wait for a second try...
31/07/17 by B Cseke
Fast accurate service I can rely on as a Carer, who can no longer afford to be traveling with a large suitcase on several trains long distance any more. This service is affordable and time precise. Thank you so much.
31/07/17 by Chris
First class service, easy to use. Highly recommend.
31/07/17 by Mrs Brenda Simm
Did a great job of aggregating parcel prices prices - much cheaper than I found online with either RM or DPD. Would use again.
31/07/17 by Rebecca Clare
I sent a parcel which got broken during transit, so I had to send another to my customer,stupidly I did not take out extra cover for damages,I simply thought one package can easily get damaged, however the 2nd parcel was packaged even better than the first and that was broken also, I didnt take out extra cover for my 2nd package as I was already out of pocket from the 1st one that got broke & thought surely 2 out of 2 packages wouldnt get damaged , I was very wrong,the 2nd one got broken too,bearing in mind what I was sending was solid wood my packages were obviously not treated properly during the transit process, extremely annoyed & badly out of pocket ,no chance of any compensation , not very happy
31/07/17 by lee stokes
Tracking could be more accurate, but in general I would recommend the service.
31/07/17 by Customer
Very quick service
31/07/17 by Customer
not all the post office accept parcels that have just to be scanned. This could be a problem if you have to go around the city with your parcel looking for the right post office. check it first. but in the end the parcels arrived on time to italy. excellent price
31/07/17 by Riccardo
Couldnt be easier, book & pay on line & get exactly the same service at less than half the price of going directly through the courier. Definitely use this service again.
30/07/17 by Mike B suffolk
Excellent service, as usual. Thank you
30/07/17 by Bruce rorrison
Advice given in email was confusing. I thought that I needed to print off the label on the email and attach it to my parcel, although, the driver assured me that this wasnt necessary.
Great service, easy to arrange. Was collected and delivered smoothly and on time.
30/07/17 by Fiona Macoherson
All good from UK start to France finish. Easy to follow website. Reasonable price quoted. Collected within the allocated time. Able to track parcel to address in France. Very happy.
30/07/17 by Customer from Devon
Always deliver Thanks
30/07/17 by Mr Brian Francis
picked my suitcase up on the monday morning in Nuneaton and delivered ir Tuesday morning in Hungerford Berkshire.....for £11.00...thank you
30/07/17 by Zelda
Straightforward easy to use service. Recommended to all
30/07/17 by BOB DAVIS
This was the second time I used this service and no problems at all. Would definately recommend.
30/07/17 by Vladimira Beggs
This is the first time I have used PM. The process was very easy to follow. The help areas of the system were helpful. The only problematic area was that there was no actual times given or communication to me as to when my parcel would be picked up. It was just lucky that I was in all day! The parcel was delivered within time and the recipient in the USA was happy.
30/07/17 by Customer
Excellent no problems service at a competitive cost. Would certainly use them again....
30/07/17 by Peter R
Would prefer an hour slot for picking up parcel rather than waiting whole day.
Other that that great service
30/07/17 by Customer
You delivered when you said you would. No more to say.
29/07/17 by Customer
Had no problems and delivered in record time.
29/07/17 by C I Holliday
Everything is very easy with no hidden surprises towards the end of the booking process..thats unusual and the price is always at least competitive. I love you guys!
29/07/17 by Anselm
Great service. The only thing I was not happy about was the conditions of the insurance, which, I havent used at all.
I would repeat.
29/07/17 by Ruben
My parcels didnt arrived all together and 2 of them I dont know where they are.
29/07/17 by Sonia
Great service, from the purchase, to the pickup, to the timely delivery. Would definitely recommend and use again.
29/07/17 by Customer
Parcel didnt arrive and no reply to email correspondence
29/07/17 by Customer
This is the first occasion we have used the services of Parcel Monkey and have no reservations in recommending their services to others.
The parcel arrived on time, in sound condition and was signed for by the intended recipients.
The cost was also very competitive
29/07/17 by Elaine
The website was simple and easy to use. The company are able to handle larger non standard parcels which sets them apart from other competitors. I would happily use and recommend their services again.
29/07/17 by Customer
Service matches high expectations, plus they stuck to a great and accessible web interface
29/07/17 by S Debo
much cheaper way to ship with well known companies
28/07/17 by Josephine Havenhand
I think Parcel Monkey is great.
I booked a collection from Parcel Force. There was no indication of when the collection would be. Emailed Parcel Force to ask for a time, who came back 5 days later saying ask PM!
Would use PM again, but probably avoided PF if poss.
28/07/17 by Andrew Whittam
Had to reschedule a pick up of my paintings as the driver turned up to the address and then disappeared as they were bringing the parcel down to him. Parcel monkey people were very good in arranging another collection free of charge, but now I have the paintings home they are extremely damaged, it looks like all 3 pieces were dropped from a height. I would normally pay for the extra coverage but parcel monkey dont allow cover on paintings. Will never use them again
28/07/17 by Josh
Postage was cheap however parcels not delivered on time. No ability to speak to anyone at Parcel Monkey. You have to go through the support centre. Takes days for replies. Inadequate responses. Not answering questions. Failing to follow up on claims. Disappointed!
28/07/17 by Rebecca Piddock
Really great honest service
28/07/17 by Jo
Excellent service
28/07/17 by Mrs Foster
Efficient, fast and easy to use.
28/07/17 by J. Shiperton
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