We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Horrible service sent package because it stated 2 to 5 days. Customer Service said thats just an estimate and now almost two weeks later package is not there!!!!
12/11/17 by Geoffrey Pappas
As usual very reliable, I can always rely on you to get my parcel to where it needs to go on time, no problems every,,
12/11/17 by Susan Kay
First scheduled pick-up never happened. Re-scheduled for next day with online chat. Picked up and delivered successfully. Second time that has happened to me with parcel monkey. Will only use their dropoff service in future.
12/11/17 by james d
No problems. Simple and efficient.
12/11/17 by Customer
Found Parcel Monkey by chance online and having used the service twice found the site use and service excellent
12/11/17 by Alex R
Posted a large portrait to Vegas from UK Arrived safely 7 days later, no damage to packaging or the portrait. I would happily use Parcel Monkey again .
12/11/17 by Customer
Parcel collected on time, very efficient service.
12/11/17 by ANDREA
The parcel has not been delivered yet in spite of report that it had been signed for. Where is it?
12/11/17 by Mike Hay
Faster but still think there should be more sensitive with the parcels as their can arrive in a bad condition and have had things missing but do like the fact they ask phone numbers on the sender and destination end
12/11/17 by Rosa
Excellent service, will use again in the future.
12/11/17 by Peter LAng
Excellent service, parcel picked up on time and delivered within 48 hours. Will definitely use again.
12/11/17 by Pauline Ryan
Very good rates, timing of delivery was ok but courier never called the person parcel was being delivered to when their system stated they did so disappointed with that. Then to add to my frustration I found out that parcel monkey do not have a customer service team I can reach on the phone so this was disappointing.
12/11/17 by Customer
Still waiting after 3 weeks for my parcel to be delivered to Melbourne, Australia. So much for 3 to 7 working days.
12/11/17 by Julian
first time to use this but found it easy to use site, pick up and delivery by parcel force all very smooth, Im fully satisfied
11/11/17 by Nuala Cassidy
It was so easy to set up I could track all the way to the destination even the exact time it was delivered thanks
11/11/17 by IE Davidson
Very reliable service
11/11/17 by Customer
I have never used the company before all i know is the parcel is in the uk been processed. I can give you 5 stars if you like.
11/11/17 by Customer
Very efficient and easy to use. Parcel arrived within time quoted to me.
11/11/17 by Danielle
Easily booked, easy drop off convenient service.
11/11/17 by Nick Elwell
Great service
11/11/17 by Wendy Atter
An excellent door to door service.
11/11/17 by Barony Mills, Orkney
Posted our parcel on the 6th November and have tried to use the tracking facility but it has no updates! The site was easy to use and collection was easy but the lack of tracking information is disappointing.
11/11/17 by Hannah
The pick up point couldnt have been simpler and I believe the package arrived in good order.
I had expected the delivery to have been earlier than Tuesday of the following week as I sent it on the Friday
11/11/17 by Alan Merrill
Fab so much better and cheaper than post office won’t go back to them for anything larger again
11/11/17 by Customer
Great service.
11/11/17 by Customer
My parcel was never picked up and had to rebook with another company. The tracking code stated it had been picked up...
11/11/17 by Customer
Collection from UKMail and delivery next day, tracked for very cheap. Never had a problem with parcelmonkey
11/11/17 by Julia Michell
Von 3 Koffern, die mein Sohn 2016 aus England nach Deutschland mit Parcel Monkey verschickt hat, sind nur 2 in Deutschland angekommen. Für den 3. Koffer gab es keine Entschädigung. Wichtige persönliche Werte sind für immer verloren. Nie wieder!!
11/11/17 by Verena Sonnleitner
Very good value reliable service
10/11/17 by Customer
Great service. Thanks
10/11/17 by Elizabeth
Great price and great service
10/11/17 by Sheila
All very quick and simple.
10/11/17 by Mr Kenneth Brown
We had a parcel to be delivered to us from our supplier. The process of organising this on line was easy and the delivery with notification of delivery was not short of excellent
10/11/17 by Mohamed Nanji
Excellent service. Easy to use and fast delivery.
10/11/17 by Mr Rees
Unprofessional. Stuck in transit for 10 days. Rubbish customer service sent an urgent overseas documents to India using DPD 3 days service. Its been 10 days now and the status shows "in Transit". Customer service is useless, keeps redirecting to parcel monkey. Parcel monkey has no clue where the parcel is. Ludicrous at best. Avoid it like a plague.
10/11/17 by Arshad Farooqui
Sending parcels to Qatar is not always easy, but I was given several options by Parcel Monkey. Regular tracking information was available and the parcel was delivered safe and secure 5 days after being collected in the UK
10/11/17 by Satisfied Customer
Fine no problems and much cheaper than post office counter.
10/11/17 by John
Very good and fast delivery
10/11/17 by Customer
They have no clue of what is happening - poor responses such as we will check with the courier company and get back after 24 hours - what kind of tracking Signed up for a 4-6 days international courier - 15 days later they still dont know what is happening. I connected with their International partner used in destination country who also never responds. Overall a sham - not reliable - not responsive not in control of the process. I paid for a 4-6 days service and their customer service keeps telling me 15 days service??? why charge a premium then?? PM5852819 thats my tracking number in case someone is reading from Parcel Monkey. Every time you are chatting with one person another one comes on and then picks up mid way like a robot giving standard answers. They also switch off to the chat when they cant answer.DONT USE THESE AGGREGATORS - JUST GO FOR COURIER COMPANIES IF YOU HAVE A TIME SENSITIVE DOCUMENT. I also suspect they have fake bloggers giving them positive reviews on websites
10/11/17 by Future Bil
I got no confirmation email for the delivery. Apparently they turned up on the same day I booked it which was late morning but my husband was I and no one knocked and no one contacted me to say they attempted delivery. I got no log on password or delivery number. I had to register on my work address just to contact someone as you cant make a query without a log on. I gave them my email address, they then replied asking for my email address (?????). It then took countless emailing back and forth, cant collect today as it is too late to refresh the system and dont do weekend collections. Nightmare and will not use again. Felt happy to take my money but couldnt care about collecting.
10/11/17 by Katie Honeywood
Our Response: Hello Katie,
Sorry to hear about this.
The email may not have reached you if a mistake was made at the time of inputting it. Please contact us so we can discuss the issues further.
Apologies on behalf of the courier in regards to them not contacting you at the time of delivery.
Kind regards,
Mike
