We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,650 reviews.
Arrived to pick up the parcel next day, as stated. Collection person helpful..
02/08/17 by Sue
Fabby company
02/08/17 by Puddleduck Pammy
Once again you did us proud .no hassles .brilliant and thankyou
02/08/17 by Darren Busby
Great same day service
02/08/17 by Customer
Q. What do you want from a Company working in a service industry ?
A. Reliability, reasonable cost, easy internet access, simple ergonomic forms to complete, accessible call centre.
Q. Anything to dislike ?
A. Nothing much.
A 5 star service.
02/08/17 by Francis MUNOZ
The issue that I have experienced was: Hello We purchased at 08:38 a same day collection (as advised by Parcel Monkeys website we had 76 minutes to do so in order for it to happen), and paid the additional cost of doing so. Waited in all day for DPD to not bother to show up nor even phone to say they werent bothering to collect. Then at 22:44 we receive an email saying that we the customer had changed the collection date. We certainly did not and are unimpressed that DPD have put the onus on us. Why did we pay for a service that neither company had any intention on honouring? Just shows that we made a grave mistake in using DPD over Parcelforce. DPD are ignoring us as are Parcel Monkey who are refusing to refund for a parcel that never made it to the birthday recipient. Shambolic way of running a business. Regards
02/08/17 by TrustPilotNewbie
Excellent service again. Kept informed all the way delivery 2 days earlier than estimated date.
02/08/17 by Debbie
Efficient service. Quick to book, precise in the delivery and collections. Honest prices, and cheaper compared to competitors.
02/08/17 by Customer
Very good experience. Could only be improved by giving a timeframe in which the parcel pick up would take place
01/08/17 by Customer
Easy and quick service. My parcel was uplifted and delivered when they said it would be with updates available online.
Highly recommended.
01/08/17 by Derek
excellent, no hassle
01/08/17 by greg
yep cool thanks
01/08/17 by Customer
I wish customer service/live chat could be better
01/08/17 by Babushka Deli
I paid for 24 hour service and collection was not made. No tracking was available. Customer service were difficult to contact and were then unhelpful and did not answer my questions.
01/08/17 by Woodier
parcel sent to Singapore on 20th. So far not delivered. no proper response from customer service bots ( or humanoids). P.Monkey knows nothing about the statusquo of the parcel. Nor do they know the contact details of the courier (DPD) to do follow up. Worst experiece ever in international mails.Royal mail would have delivered ordinary post by now (charging £3).
01/08/17 by Chandra
Terrible..no tracking available .supposed yupctake 3 days still hasnt arrived after a week
01/08/17 by Customer
A good way to send parcels overseas at a fair price. The only issue is smaller sizes under 1kg. They are charged at 1kg minimum so you could save money using Royal Mail small parcel rates which can be in grams !
01/08/17 by Paul Bursnall
As always fast and excellent thank you very much
01/08/17 by Jasmin
Very easy to use, good to compare prices and services.
01/08/17 by Customer
Great service, my first experience and would recommend.
01/08/17 by Jojo Humes Brown
Parcel arrived it had clearly been dropped on one corner and contents inside broken.. Not happy about this!
01/08/17 by Customer
Our Response: Dear Customer,
Sorry to hear your parcel was damaged by the carrier in transit.
Can you please open a support ticket so we can refer this to our claims department.
Apologies for any inconvenience caused.
Kind regards,
Mike
First time user . Very easy navigate and use
01/08/17 by Neil Busby
easy to use web site. Driver collected from my house on time delivered on time 5 star thanks
01/08/17 by Bronwen
Great thank you
01/08/17 by Maria Cuadros
We sent about 10 parcels a week via Parcelmonkey. Spent all day on Sunday Making a product for a last minute marketing job, as usual Parcelforce driver still has not shown by Tuesday. Easier in my experience to just waste a further 5 mins re-booking the parcel and biting the bullet than waiting on hold or in a queue to Parcelmonkey customer support several times to get this resolved. As usual disappointed by the Parcelmonkey system more than anything else. Think we are switching to another courier. While they are almost as useless on the customer support front they have tools to re-book failed collections yourself, meaning you need to talk to them less frequently. I cannot even put into words how frustrating it is to deal with the Parcelmonkey support teams, if i had to I would say about a 50/50 mix of not being listened to and not being at all understood.
01/08/17 by Customer
Yet again they delivered to RURAL France in 48 hours. No damage to the parcel and communications on each side of the English Channel were excellent and timely.
01/08/17 by r.mum
never used before. Whole process was simple and costs using parcel force were 60% lower than going direct to parcel force. Goods shipped from Uk to The netherlands- arrived exactly as specified
01/08/17 by David Smith
I sent a parcel to Saudi Arabia and it has been three weeks and it still hasnt been sent. In the tracking information since 23rd of July, it says waiting in the depot. There has been no call or note to either recipient or sender. DPD is the courier company who I contacted and they said to contact Parcel Monkey. Parcel Monkey said they will contact courier and apparently its been waiting for collection. NO ONE KNOWS WHATS HAPPENED WITH IT BASICALLY. Parcel Monkey does not have a phone number and does an online chat where they do not "close" down issues until the end and relies on the customers frustration to keep following it up. I wouldnt recommend them to anyone.
01/08/17 by Alexa
Only the Best.
01/08/17 by Neal Huitson
Parcel Monkey offer a real high quality service at real low prices, if any issues arise Parcel Monkey always sort them out !
01/08/17 by Andrew Stevens
Used parcel monkey as recommended by Amazon for a return.
Positioned as a comparison site, but seemed more like a consolidation offering where individuals can benefit from corporate rates.
Chose to use parcelforce from the three companies offered tor my shipment.
The cost was significamtly kess than going directly to parcel force, but the service just the same.
Overall I would use (& recommend) parcel monkey in the future.
01/08/17 by Helen
Easy to book, Fair prices and Great service
01/08/17 by Lorna
Shipping to New Zealand went very well, pickup from UK and delivery exactly as expected, fast shipping, great updates, no problems. I will definately use again.
01/08/17 by of
Nice and quick delivery to italy
31/07/17 by Sanae
Good service all round
31/07/17 by CustomerKB
Quick, cheap and trustworthy delivery service. This is the second time I use parcel monkey to send boxes from UK to Italy and I never had a problem! Well done!
31/07/17 by Customer
Great service, easy to use, quick and efficient.
31/07/17 by Customer Mr Ashley Herbert
Very good service, picked up on time and delivered before was expecting.
The parcel got the destination in very good condition, without any damage.
Staff were very friendly and polite. Ill use it again when need.
31/07/17 by A. Braz
Easy to use website. Parcel arrived in US in 3 days. Would use again
31/07/17 by HELEN KEANEY
all went perfectly well and this time the parcel was not damaged
31/07/17 by fanonnel
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