We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
GOOD ALL ROUND
18/11/17 by Dave
Pay peanuts ....what do you get ? Cheap price but .... I have my parcel back now - and I’m about 55 pounds poorer Oh plus the cost of having to compensate the person who was supposed to receive the parcel My advice : Spend the extra money on paying courier direct
18/11/17 by Charles
good and safe delivery. on the time.
18/11/17 by sandeep dosanjh
My parcel was picked up on Monday and after trying to track my parcel nothing had changed by Wednesday, it still stated collection scheduled. I then used the chat function to speak to a member of the support team to find out where my parcel was. I was told my parcel was at the sorting depot and a new tracking number would be created when Courier took over. I had previously been informed DX Freight would be handling so this was a surprise. I checked again on Friday and it still hadnt changed. I spoke with the online chat team and after about half an hour was provided with the Courier tracking reference. After checking this I discovered my parcel was already at the destination with the courier in that country. Quite a stressful situation and feel it could have been made less stressful with better systems. Very reasonable price but need to update systems.
18/11/17 by Former Parcel Monkey customer
Very easy to use, reliable and will definitely use again. Got a parcel from Northern Ireland to Canada in 4 days, outstanding!
17/11/17 by Customer
Very pleased with service from Parcelforce.
17/11/17 by susan
Terrible customer service.. paid for a parcel to be sent which never arrived at the destination and was then told would be returned to sender and could take several months .. never arrived and now telling me because i didnt claim in the first 10 days i cannot claim for the lost items !!
17/11/17 by Sean Hancock
Great quick and safe. Great tracking.
17/11/17 by james ralston
Absolutely awful. NOTE Parcel Monkey cannot be contacted by phone and their couriers also avoid and make phone contact virtually impossible. Required drop off point was not open when advertised 3 complaints by emails and lengthy phone calls to national line and local depots unanswered and unresolved by courier facilitated by Parcel Monkey. 4 days after drop off and with an angry customer, we discover from depot that drop off point have lost parcel and neither they, the courier or Parcel Monkey have had the decency or honesty to contact us to tell us. Now lost £20 worth of goods, £7.20 and other sending costs, hours of time trying to resolve and not a word from this company.
17/11/17 by MR PEARSON
Very good easy to access and collected when they said they would
17/11/17 by Pamela Nutting
Great service
17/11/17 by Rafal Halub
Loads cheaper than posting via the post office. Same service - just lots cheaper. Highly recommended.
17/11/17 by AW
Our experience is just horrible. This is the worst company we have dealt with in many years. We sent a parcel that was never delivered, no one never replied to us anything else, that "we are doing our best" for months and we never got anything real. We subscribed an insurance on top, in case this kind of problem would happen and when we asked to activate it we never got any response. Do not do any business with this company, reviews must be fake. NEVER GIVE YOUR MONEY TO THIS UNPROFESSIONAL AND RUDE COMPANY
17/11/17 by Nathalie Barleaza
Everything was done in a timely manner...and considering my package was delivered to me within the time specified in Ghana where we have no postcodes and not every street is named was quite amazing! Well done parcel monkey!
17/11/17 by Angela P.
The service was excellent. Our parcel was collected when promised and delivered, without any fuss, when promised. Very reasonable price too.
17/11/17 by Keith Brimley
Great service, would recommend and use again
17/11/17 by Simon - Bedford
still awaiting for the collection !! Not Happy
17/11/17 by Mr David Davies
Very easy site to use but I choose a company that said would not require a label to print. As I dont have a printer I chose to use this company. I then received an email saying that I needed to print a label. Not impressed. I then had to find a means of printing one off. The parcel was picked up promptly with no further problems. I
17/11/17 by Customer
Have used to send documents to India. Very good value for money. Costs slightly more than royal mail international signed for - but faster, reliable and trackable.
17/11/17 by SR
The Express delivery (2-5) days took 2 weeks and I was charged additional amount of money several days later, claiming my parcel was 2 kg (of quoted 1kg) where courier clearly wrote 0.7 KG! Horrible. I will never use them again.
17/11/17 by Dexter Carrey
This is the first time we have used Parcel Monkey but my use again for sending Christmas parcels.
17/11/17 by JB
I booked collection for same day and parcel force did not show up, I had to call them at 5.30 to ask what time they were coming when they then told me that their collection system was down that morning and they wouldnt be collecting. It is 12.00 and they have still not collected the parcel. My customer is expecting the parcel today, this now risks our company looking very incompetent.
17/11/17 by Customer
Parcel Monkey was great - courier arrived without any labels but he sorted it out and th parcel arrived safely.
17/11/17 by 'Sweetie'
Very good service thank you
17/11/17 by Rory Anderson
We use Parcel Monkey a lot and it is usually very good service but occasionally parcels are not collected and we have to re-book them.
17/11/17 by Customer
Best prices, reliable and quick
17/11/17 by Joanna
My parcel went missing after I dropped it off at a drop off point. So I didnt realise that parcel monkey do not have a contact telephone number. You can only contact them by web chat or email. And not only that, when they investigate the missing parcel with the courier, they only contact them via email. How ridiculous is that as its been over a week and my parcel still hasnt moved and unsurpisingly theyve not had a response from the courier. Im sure they would have if they actually had a contact telephone number! Frustrated is an understatement
17/11/17 by Mariyah Musa
The parcel should have been collected on the Friday and was not collected until the Monday with no communication or reason for the delay.
17/11/17 by Customer
My second time using Parcel Monkey. Faultless performance, efficient and on-the-ball in every way.
17/11/17 by tony
Parcel still not been delivered 2 1/2 months later have contacted support but no help.
17/11/17 by Matt Cromie
Used Parcelmonkey to send a parcel to Greece using Parcelforce, needless to say parcel was never delivered and now 2.5 months of trying to get compensation still nothing has been done, support has not been helpful.
17/11/17 by John Rogers
GREAT SERVICE
17/11/17 by MUSWELL MANUFACTURING CO.LTD.
Great service fast collection and delivery no damage to parcel great price Excellent
17/11/17 by Customer
easy to use website with good information and reasonable prices
17/11/17 by S Purkis
My parcel of Christmas presents to my God children in Australia has been detained by customs in India because they failed to provide the correct documentation. Very unprofessional. Essentially they took my money and ran.
16/11/17 by colin
Sent a few parcels now with parcelmonkey and the whole process was very easy and quick. Very good value for money.
16/11/17 by Aurelie
This was the easiest, most efficient and economical postal service I have ever experienced. I wholeheartedly recommend.
16/11/17 by Zara Bredda
Amazing service and speedy delivery internationally, tracking was good also. Can’t recommend enough
16/11/17 by Customer
I am very disappointed with Parcel force and will not use them again
16/11/17 by Robert
Good price and speedy service
16/11/17 by Customer
