We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Good efficient service. Couldnt believe how quick it was drlivered
16/11/17 by Mrs Cottonr
Great company, easy to book with, first class service
16/11/17 by Customer
Great way to send parcels at a great price!
16/11/17 by Customer
Brilliant. Collected and delivered as stated
16/11/17 by Terri Cowley
all of my products were smashed.
16/11/17 by Customer
I need to be sent a reciept for the delivery. I saw the debit but did not get emailed a reciept.
16/11/17 by Customer
We always find there are issues using Parcel Monkey and ParcelForce when we are shipping tradeshow assets back from tradeshows, to an office. This was recently amplified by ParcelMonkeys ineffective (though polite and friendly!) web-chat customer service. This has happened several times before, so I think this will be the last time we use them for moving costly, professional items around the UK. On the other hand, the goods did arrive safely, albeit having been split into two shipments that had us worried.
16/11/17 by James Madelin
use these on a weekly basis with 30kg parcels all across the globe.
fantastic service
16/11/17 by Customer
Quick delivery, thanks!
16/11/17 by Grega
Brilliant service, so easy to complete the forms, collected when said, delivered in great condition!
16/11/17 by Ali W
I was really disappointed with the fact that I paid for my delivery to be picked up and nobody turned up. Yes, your customer service advisor was polite but struggled to reach a solution as to why the driver hadnt turned up apart from oh, he might of run out of time. You shouldnt be allowing orders to go through if the courier cannot make the pick up time.
16/11/17 by Customer
Hassle free will definitely use again and again.
16/11/17 by Handmade exmoor
Met expectation and it was so convenient.
16/11/17 by rishimon raghu
It was great! Excellent service, a parcel from Glasgow to Mexico City arrived in about 3 working days
16/11/17 by Customer
Terrible service and no telephone contact number so any problems have to be dealt with through online messaging portal where it often takes days to get a response. I paid a premium for express delivery and four days later my parcel was still sitting in reception as the courier failed to show up when arranged. The parcel was then damaged and when they tried to return it, lost. Ive had to prompt Parcelmonkey time and time again in order to get any compensation. Twenty-eight messages and almost three months later theyve offered a refund for cost of delivery but nothing for the goods as they were samples. I now use Parcelforce directly for my business and the service is by far superior.
16/11/17 by Will Simpson
Parcel Monkey is my worst experience. I paid for the most expensive service and Parcel Monkey not even delivered making me lose a lot of money. They managed my shipment exactly like a cheap one. Ive been for 2 months asking them a compensation and Parcel Monkey is deaf. They only want to collect money for a disastrous service.
16/11/17 by Emma
On time and easy to track during the trip.
16/11/17 by EL
Great service
16/11/17 by Andrew
Delivered quicker than expected.
16/11/17 by Customer
Not good service at all . they take your money and then do not pick up and then when you talk to Fedex they know nothing about any pick up order. DO NOT USE THEM.
16/11/17 by Steve
excellent website
15/11/17 by Lee
Parcel collected in the UK and delivered to South Africa in perfect condition and a day earlier than expected.
Much appreciated.
15/11/17 by Customer
Parcel force 24 hrs late on this ocasion.
Spoke to them, spoke to you.
No promised call back or email .
Didnt know what was hapoenning untill tracker updated late.morning of delivery
Generaly your good . I like parcel Forse.
15/11/17 by Graham durrant
excellent. no problems at all.
15/11/17 by barry
reliable courier service ive used a few times now and plan on using again for my customers goods to be delivered.
15/11/17 by Delick Hemp Ltd
Booked for 48 hour delivery, it arrived in under 24hours, NOW, thats amazing!!!!
15/11/17 by Neville Burgess
excellent service easy to book and pay. very happy
15/11/17 by Elizabeth Burger
Very effective service and cheapest by a good margin
15/11/17 by RodHB
Excellent chose parcelforce and collection and delivery were seamless
15/11/17 by K Wilmot
Parcel Monkey is the best as long as you dont face difficulties with the shipment; our experience shows that when you face an issue they will shift you to the third party (operating/forwarding company) which is nowadays a custom to western companies!? rather than that they are very good and recently better
15/11/17 by Customer
My order was made at 12:35pm. I was told the parcel would be collected before 3pm that day and I paid for same day delivery. The parcel had still not been collected by 5pm meaning the delivery location would have been closed by the time the parcel was collected or delivered. When I told Customer Services the situation they ignored this fact and kept telling me "It will be collected soon". Due to the fact that the collection was over 2 hours later than I had been told at the time of making the order, I was forced to cancel and make the delivery myself taking time out of work in order to do so. The Customer Services department then proceeded to charge me a cancellation fee. I had to deliver the parcel myself and paid upwards of £40 for a service that wasnt provided and that the company should have known was incapable of being provided. Frankly, appauling.
15/11/17 by Tom
Absolutely fantastic service and value for money very satisfied happy customer a*
15/11/17 by Customer
Arrange a pick up frm a garage , guys didn’t even knock on the door to check if any one is in !!!
15/11/17 by Andy Luong
Fast, great prices and no hiccups.
15/11/17 by Anonymous Customer
I always use Parcel Monkey for all my parcel post. Its Fast Reliable and good value. A good choice of different carriers. Thats parcel monkey
15/11/17 by Lost-again
Simple saves money
15/11/17 by Customer
Straight forward, affordable and reliable service, whats not to like?
15/11/17 by Customer
Fast, efficient and easy. Also very reasonable pricing.
15/11/17 by Customer
Everything went smoothly and to time via the best provider who was ParcelForce
15/11/17 by Satisfied
good job and prices are cheaper than others companies
15/11/17 by Customer
