We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,650 reviews.
Managed the website which had been recommended by a friend, without to much trouble. The only problem I had was getting a password so that I could check the progress of the parcel, somehow I had missed the opportunity to set one during the registration process.
The parcel was delivered ahead of estimated time to a rural part of France and delivered to the door much to the amazement of the recipient!
14/08/17 by Janet
Parcel Monkey charged half the price of going to Parcelforce direct to send my package to Finland. I sent my package last Monday afternoon and it arrived in Finland today (Monday morning). Im very happy happy with Parcel Monkey indeed!
14/08/17 by Mrs H Stapleton
Easy to use, reliable, and finds the best prices, highly recommend
14/08/17 by Sonja McCallum
Prepared parcel as described. Went to post office as listed on website. Barcode was not able to be scanned. Got in touch with customer services, quick response but absolutely useless. I was suggested to go to a different post office - I did explain that the next post office would be another 15/20min and I find that unreasonable. Did not get any alternative answer or effort. Quite poor service as lack of trying to find a solution!
14/08/17 by Chris
Great System. All worked fine
14/08/17 by Daniel Benisty
Excellent and reliable service as always! Thank you!
14/08/17 by Marta
Always delivers when agreed
14/08/17 by Sophie
Good quick service.
14/08/17 by Pete
I cannot fault the online booking process but have experienced several failed collections which have had to be re-scheduled to the following day. This is very frustrating when you are trying to deliver to deadlines. The email support (no phone support is available) is not very useful with lots of apologies but no actual explanation of what went wrong!
14/08/17 by Karen Shaw
great price and so easy to use would use againe
14/08/17 by Mrs sharon hawkins
Efficient and speedy - have used before and will definitely use again.
14/08/17 by CF
My parcel still has not been picked up in Sydney. It has been fraught with friction and drama despite following PMs complicated instructions to the letter. I would not use this company again. I have sent parcels, house contents etc. back and fro from Scotland to Sydney and back again and nothing was this messy.
14/08/17 by Ciana from Glasgow
Absolutely appalling service. Nothing is collected or delivered on time. Every excuse under the sun : Couldnt find your address (they delivered a few weeks earlier to same address and that didnt arrive on time either !), left card in the door (No they did NOT!)... Still waiting for goods to be delivered.....
14/08/17 by Customer
Great pick up service and delivered on time
14/08/17 by Tracy
A great service, very pleased, would use next time
14/08/17 by Customer
EASY TO USE COMPARISON SITE
14/08/17 by Kevin Brady
Very easy to use.The cost you see if the cost - no hidden extras. Would use again.
14/08/17 by Customer
Simple process, easy to navigate, competitive price. Always been happy with the service.
13/08/17 by Tim W.
Top notch just simply good
13/08/17 by Jacqui A.
My carrier was Parcel Force, who delivered as contracted. Thank you.
A collection time bracket would be useful and I be happy to pay a premium.
13/08/17 by David Hudson ("angry of gosforth")
I like this service collection from your home
Only negative had to wait in most of the day for the collection because it was stated collect from 0800hrs to 1800hrs and did not come till 1700hrs
Would of got five star otherwise
13/08/17 by Jayne
Promt pick up and delivery. I will be using parcel monkey again.
13/08/17 by Customer
First time I have used Parcel Monkey. Prices were excellent - especially for extra insurance. Everything went smoothly - no problems whatsoever.
13/08/17 by Customer
I shipped three 20kg boxes from the UK to the US. Pick up was fine and they arrived quickly, within three days. One box was a quite crushed, so I would be hesitant to send fragile items. Wrap and box them very well! Great service for the price.
13/08/17 by Hrt
Easy to use and easy to track. Customer service was brill when I couldnt find the customs declaration to print out. Thumbs up
12/08/17 by Sara
Very good company
12/08/17 by Lesley
Another parcel delivered safely and in timescale overseas. Will use again.
12/08/17 by mummy
Great experience
12/08/17 by Customer
That was very good and reliable. Thanks to parcel monkey teams.
12/08/17 by Customer
Easy to use, got my bike trailer in good time, used parcel force
12/08/17 by Delbert
Great service - I recommend you give Parcel Monkey a go!
12/08/17 by Paul
Good range of options and fair price. Parcel arrived on time.
12/08/17 by Paul C
Excellent!
Excellent!
12/08/17 by CustomerLea Kondike
Good customer experience
12/08/17 by Happy Customer
excellent,the order come earlier than i am expected
12/08/17 by Customer
Excellent service. Parcel arrived promptly at destination and good value for money.
11/08/17 by Bremner
This is the frist time that I had used Parcel Monkey and found my experience very good with a couple major exceptions. I delivered my parcel to the local DPD pick up shop on Thursday 3 August in the late morning. I asked when it would be collected and was told that they had no idea but that the parcels that they had received during the first three days of the week had only been picked up he previous day, Wednesday. My parcel being sent to Sweden was not collected until the following day, Friday 4 August. So it would appear that DPD made no collection on the Thursday - collecting only on two days - Wednesday and Friday - that week. When I tried to monitor the tracking of the parcel I was able to do so whilst it was in the UK but once it had left there was no information available. The recipient told me that he had received the parcel yesterday, 10 August. Delivery time - good. Pick up unreliable. Tracking after leaving the UK - could do much better if they tried!
11/08/17 by Peter Cook
The package arrived in a few days as expected, but very ruined and with some open corners. Luckily inside there were only clothes and some books, so nothing was broken.
11/08/17 by Customer
Negative surprise some added costs
11/08/17 by Customer
Brilliant very efficient
11/08/17 by Gary crossland
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