We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Really easy to use website and good service
20/11/17 by Bryan Stephenson
Arrival on time and fast , just 4 days from UK to HK.
20/11/17 by Glory
Just great I will be using a lot more now
20/11/17 by Customer
Your parcel wasnt delivered to receiver yet after one week
19/11/17 by Viktor Dedera
Excellent as usual !!
19/11/17 by Customer
GREAT SERVICE AS ALWAYS ,RECOMMENDED 5*
19/11/17 by KARENA
I am not happy. In my order I notis the pick parcel up time : after 5.00 p.m. Delivery man did that on the morning - its not correct. In this time seller is not at home and I now have not my parcel and no more answer from seller now.
19/11/17 by Customer
Parcel was not delivered within promised time bracket, no apologies and client had to track down and call deliver service.
19/11/17 by Customer
All so easy, quick & simple process to book the delivery, it arrived on time, and I was kept up to date throughout - perfect, thank you!
19/11/17 by KSTF
Superb service thankyou
19/11/17 by Customer
really, really easy, having never done it before,ceramic vase came undamaged would definitely recommend the collect/delivery service
19/11/17 by Customer
Great, smooth quick and cheap
19/11/17 by Customer
Problem free exercise. Recommend this service.
19/11/17 by Anon
Easy to use and find local drop off parcel delivered ahead of time.
19/11/17 by customer
Problems whatsoverer - Thanks.
19/11/17 by Paul In Chesterfield
Great service and prices
19/11/17 by Customer
Textbook Transaction. Value for money. Everything went smoothly. Will use again.
19/11/17 by Dave H
Great sevice. Collection & delivery and speed of service. Would use this company every time
19/11/17 by Customer
Very pleased with everything !
19/11/17 by AnnetteP
Fast and efficient delivery. Kept me informed all the way while my parcel was in transit. Will certainly use them again, if required.
19/11/17 by Customer
Easy to use.
Parcel pick up and delivery as advertised.
19/11/17 by Martin Hajee
No one check the parcel if address is right in sorting before sending it, also there online system never detect it. An ebay item was sent and put exactly the same address which was one of the Norways island and they said it is not the Norway. then why did you accept is at the first place rather than contacting me after few weeks that address is wrong. and i asked them to make it correct and send it which they do not want to do but said that we have to send it back to you first and they charge me £15 to deliver it back to me when it was only a small parcel. What a rip off!!!!!!
19/11/17 by Muhammad Irfan
brilliant service will use every time thank you
19/11/17 by Richy
Everything went perfect. Will use Parcel again
19/11/17 by Customer
Definitely use parcel monkey again
18/11/17 by Customer
The driver that collect the parcel was very rude and took the parcel and ran without attaching any documents. However, the price to Saudi Arabia was competitive and the parcel was delivered safely in four days so we were happy with that.
18/11/17 by CuMartin South
This is a great comparison site for postage services. Ready to use, stick in your parcel details and all the various services you could use pop up. Choose the one you want, book it through the site. All the labels and tracking come through the site.......very good.
18/11/17 by Customer
I was very happy with the whole service. Even when I didnt put the right address, which was a major problem. The parcel was delivered very quickly to Majorca from England. Thank you.
18/11/17 by Nicola Russell
Fantastic service once again.
18/11/17 by Customer
Useless customer service when driver arrived earlier than expected. Parcel monkey had no idea whatsoever how to help by contacting the company/driver. I had to do it myself. Suffice to say I will go directly to UK mail in future and avoid using parcel monkey ever again
18/11/17 by Joanne
Excellent service. Recommended. Fast shipping! Good price.
18/11/17 by Tamas
Very good and would definitely be using Parcel Monkey again Thank you!!
18/11/17 by Jeff Pearce
Once again thank you for another speedy delivery at a lower price than the actual courier I used if I had booked it directly from their website for the same service, naturally I will be using parcel monkey again in the next couple of weeks or so.
Thanks again for your prompt delivery service.
18/11/17 by Mr Neil Kisby
This is a great parcel service and reasonably priced. I sent a parcel to France on Monday and it arrived on Thursday in good condition. Very impressed.
18/11/17 by Claire Grant
Really good value for large parcels, very pleased with service and excellent price, almost half what I was quoted from the same company! Would have given 5*, only negative, you do not get a time for collection of your parcel. I understand this is probably how they keep the costs down, but I would have thought it would have been possible to maybe allow a 2/4 hour window. But I would definitely use again.
18/11/17 by CEL
Amazing ! Will use again and again.
18/11/17 by Customer
It was my first time using ParcelMonkey and I had a great experience. Easy to book, I found the prices very affordable. The company chosen (through ParcelMonkey) came to pick up my parcels on the expected date, collected them with no hassle. Parcels had been previously prepared according to guidelines provided by ParcelMonkey, so it is very clear what we have to do. The parcels were at their destination (from UK to Portugal) in two days only, and in perfect condition.
18/11/17 by Ricardo Figueiredo
Extremely user friendly and a great service to use
18/11/17 by Jon
Excellent xx
18/11/17 by Richard Bailey
Quick and efficient
18/11/17 by Customer
