We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,650 reviews.
Excellent service yet again
11/08/17 by Sorcha
I ordered this service for collection on the 2nd and was due for delivery on Monday the 7th August. this did not arrive the service provided at parcel monkey was below what would be expected in such a situation. they advised me they will contact the courier and keep me updated, all they kept on telling me is that they havent heard back. today is Friday I decided to take this into my own hand I contacted the courier who confirmed with me that they did not receive a single message from PM regarding this parcel.... personally I do not understand how they could lie to me this way for so many days. the parcel was missing and the search only started many days later due to PM laid back service if to for me nothing would be happening.. what do we pay them for, if not for them to take care of our parcels. at the moment I still dont have my package and this is causing great aggravations there is no one to talk to. Who has ever heard of a company without a contact number??? I finally got the manager onto to live chat who made me trust that he will get onto the case. Now have to wait till Monday to hear from him... how crazy because Monday there will be no one anymore to accept the package at the destination, they only got themselves into greater problems... I DO NOT RECOMMEND THIS SERVICE!!! use at your own risk. if anything happens there is no one to talk to.
11/08/17 by Rachel
This is the worst service I have ever experienced via a courier company. When you write to complain on their Facebook site all they say, to anyone asking for help is "Hello, xxxxxx, I am sorry to hear the courier you selected has not collected your parcel as of yet. Please kindly provide your PM number and we will look further into this for you." This service is ridiculous.They never go any further than this with helping you. You never hear back from them. I have started the process of getting my money refunded via my bank but I would suggest that you NEVER use this service but instead write a lot of letters to the owner MR NAVIN RAMIAH of 21 Tollgate Chandlers Ford, Eastleigh, Hampshire, SO53 3TG and tell him why you are so upset with his extremely unprofessional service.
11/08/17 by Lisa Pearce
quick and easy
11/08/17 by Stephen Hollis
Excellent service. Good value and speedy delivery. 10/10.
11/08/17 by Customer
Very quick and uncomplicated process
11/08/17 by Customer
Very easy to do and collection was same day. Great service.
11/08/17 by AJG
I have sent 3 parcels through Parcel Force on the 3rd of August to Portugal. The 1st one arrived on the 7th, which is on schedule, but no sign of the other 2. The second one arrived with damage on the 9th! And the 3rd is still missing... I contacted the agent about thr 3rd one but they cannot tell me where it is! I have sent several times with DPD and had no issue at all, but its my 1st and last with this awful company
11/08/17 by Customer
Our Response: Dear Customer,
Sorry to hear you have had an issue with the carrier chosen via our quote engine.
Please open a support ticket so we can investigate this with the carrier to see what has happened to the remaining parcels.
Apologies for any inconvenience caused.
Kind regards,
Mike
The parcel has been a week and still has not arrived. It is also damaged and Ive had next to no communication from anybody about it. If I need compensation (if it ever arrives), then Im sure this will be even more trouble. Id rather cut off my own legs than use Parcel Monkey again. I strongly advise you to use another service.
11/08/17 by Mr Mathew Taylor
You are peter then excellent.
Fantastic service
Thanks
11/08/17 by Omar Moallim
Great as always
11/08/17 by Helen
Easy way to send and collect a parcel
11/08/17 by Mr Wardle
Again, absolutely superb service, never a hitch and so fast. Door to door service, Hastings to France for £16....in just 2 days....unbelievable!
I havent found another courier company who compares on price and to cap it all, you get to choose the best courier provider and they really do provide a truly superb service. Highly recommend Parcel Monkey. May they continue to reign.
11/08/17 by Denise Fidler
6.5kg parcel dropped of at Matalan. Parcel was receipted in-store and Parcel Monkey took over. Package was picked-up on Saturday the 5th by DPD and was in Hong Kong and out for delivery on Tuesday the 8th with the local carrier Linex Solutions. A two working day turnaround. With great online comms and the best value proposition, not sure the Parcel Monkey arrangement could be bettered.
10/08/17 by Hey Hey its the Monkees!
Parcel post
Excellent service.
10/08/17 by Mrs Kathy Aylott
Perfect all round service,no idea how they get prices lower. 24 express service collection/deliver. Insured £350 for 2 parcels 20kg each at 68cm/34/36 for £29. Item arrived perfect condition. Will always use Parcel Monkey from now on ????????????
10/08/17 by John Baines
I wanted 2 dining room chairs collected from Sheffield and delivered to Dorking. The seller had not packed them at all and the driver refused to take them. I only knew because the seller emailed me. I had no communication from Parcel Monkey to say they were unable to pick up my item or tell me what I could do about it. I have wasted my money on a delivery service that did not happen.
10/08/17 by H Bezzina
Quick and efficient service, parcel to Australia arrived safely in just 7 days
10/08/17 by Laura
It was quick and easy to use website and the price was good.
Delivery was very quick
10/08/17 by Brian Churm
Collected on time and arrived at destination in Europe in 5 days in good order.
Very pleased.
10/08/17 by Sunny day79
Excellent! Very fast and cheap! It took only 2 days to get all my boxes from London to Paris. Very happy about their service.
10/08/17 by Valerie
Dont even bother to use parcel monkey. My parcel was supposed to be delivered a week ago and still not even news on when it will arrive. They discourage you to contact directly parcel companies involved yet, they dont provide information on how to recover parcels. Terrible.
10/08/17 by Customer
Easy to use quick and reliable
10/08/17 by L MASTERSON
Booked my shipment from my phone, they picked up my parcel from the hotel I was at when the said they would and delivered it to its destination in a timely manner, undamaged, like they said they would. All the while I was able to track it online and for a fraction of the price of "the big guys". My package wasnt time sensitive, it just needed to get from point A to B. I will definitely use them again.
10/08/17 by Customer
Trying to get delivery questions/confirmations is virtually impossible, we at MSR have several shipments that have not shown as delivered, yet they have, this takes time up and is very frustrating, you need to get it sorted, now also using another courier.
10/08/17 by Steve
Excellent service definitely recommend
10/08/17 by Customer
Used twice - first time seamless, great service hence re-used.. second time failed to collect on two occasions - would have re-scheduled again had we been contacted / informed of the situation.. instead we had to raise awareness of the issue!
10/08/17 by Customer
Excellent service. Couldnt fault anything. Will definitely use again.
10/08/17 by Mrs Sheila Higgins
Excellent Service, thank you
10/08/17 by Mrs Lahab
I would give parcel monkey 5 stars if they had a customer service call number because sometimes you cant get across the message on a chat screen. I have nothing but praise other than that. I will continue to use in fact I have already used them twice in the past few days. I cant recommend them enough. Come on parcel monkey give us a phone number it shows how confident you are with your service.
10/08/17 by John Bowcock
Quick service, the gentleman who delivered was very helpful.
I used Parcel Monkeys services for two years. I was always very pleased about the way they do their work. Prompt information on live chat. Nice people to talk to.
09/08/17 by Customer
Great thanks
09/08/17 by Customer
well, it said to take what? 5days? Took a week and a day. But it got here, all of it! I´m happy!! Thank you!!!
09/08/17 by Customer
fabulous service. Collected on Friday afternoon and delivered in Sweden on Tuesday
Thank you
09/08/17 by Jane Cliffe
The worst customer service you could imagine. This company proves you pay cheap you get ****! My advise to anyone tempted to use parcel monkey is dont bother. Why not instead try dropping you fragile packed parcel from the cargo hold of a plane yourself, get a few friends to jump up and down on it, gather the pieces up, deliver it to the intended destination and then spent precious time out of your holiday talking to a wall try to claim on your insurance. Parcel monkey is the biggest joke please dont waste your time or money with them.
09/08/17 by Customer
Great service.. Thanks..
09/08/17 by Kendrick
Our company have had parcels delivered through Parcel Monkey countless times in the past and have never had a bad experience until now. We are a frozen ready meal business and always provide the information to yourselves and to the courier who delivers the parcel(s) to our customers that the food is Frozen. Im aware that this isnt predominantly your fault and fault lies with the courier also. The goods were to be delivered on a next day delivery service with Parcel Force, which was done. However, by the time they got to the customer everything had defrosted (despite clearly stating on the box that it was frozen), so they returned it with the courier the same day. This was last Friday and parcels have only just been returned to us today! We cant quite understand how this has happened but it has never happened before and are currently pursuing the complaint with said courier. I really hope this is an exception on your part as we do rely on your service due to being quick and easy to use.
09/08/17 by Customer
Great reliable service
09/08/17 by Customer
This is an excellent service and you gain a far better price than going straight to the courier themselves. I use mainly Parcel Force so I believe Im on a "win win" basis. Give it a go!
09/08/17 by Mick Sowden
Always use Parcel Monkey, great service
09/08/17 by Customer
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