We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
No issues what-so-ever! Great service
22/11/17 by Customer
Ordered online. The carrier gave us a one hour slot to pick up, and turned up. They said it would take two days to Berlin and it did. No possible complaints
22/11/17 by Simon Sweetman
ABSOLUTELY BRILLIANT SERVICE HIGHLY RECOMMEND IT
22/11/17 by Elizabeth Bush
Amazing Job...got me my gear from London to ITALY in the delivery window with NO problems. This was my first use of your service and Im a very satisfied customer. Ill be doing business with you guys at Parcelmonkey again, regularly. Very easy interface and layout, very fair prices, and easy to handle process. Thank you.
22/11/17 by Carl Catron
All through the process I was advised of the status of the collection and delivery of the parcel. I was given a one hour window to advise me of the collection of the parcel, then a two hour window for the delivery of the parcel.
My consignment reached its final destination within the two days delivery bracket (France).
Th
22/11/17 by Sophie C W Yorkshire
The parcel was collected 10 days ago .tracking it could not find where it was,today found it is still in London. What a joke this company is not exactly cheap either properly teed off.never recommend.
21/11/17 by Customer
Excellent value and service. Easy website to use, straightforward options and hassle free. Very fast too!
21/11/17 by Karin, Norwich
Parcel arrived in Germany within two days. Great service
21/11/17 by Customer
Ok, but have since found cheaper!
21/11/17 by Rod Mayall
Absolutely fraud!
21/11/17 by Monika Demirova
Great service as always and money saving what more can you ask ! Thank you
21/11/17 by Caroline Lacey
absolutely spot on brilliant price
21/11/17 by dean kermack
Delivered ahead of estimated date.
21/11/17 by James
Excellent service and competitive price , I will definitely use this service again !
21/11/17 by TK
Terrible service! Parcel not collected. Re-scheduled for next day. NOT collected again, despite two different customer services operatives on the Live Chat saying it "will be collected today for sure". Continually asked them to reassure me it would be collected as I need to get to the post office if not. Couldnt offer any solution or gesture of goodwill. Just kept trying to reschedule again. No phone number to speak to anyone. Shocking customer service. Live Chat is useless as they cant do anything and the information they give is false. Might be cheaper, but definitely not worth saving money if you have to let down the recipient.
21/11/17 by Peter
very good service excellent got there fast and safe
21/11/17 by miss yasmine robinson
Good price, reliable service arrived at appointed time.
21/11/17 by C Osmond
All worked well
21/11/17 by Mrs Leijnse
Great service
21/11/17 by Jessica Morgan
The process of ordering was simply enough but we chose the parcelforce drop off option. The locations that we could drop at according to the Parcel Monkey website were not accurate leading to a frustrating time lugging big boxes around to another location. Also the post office/parcelforce wanted 3 copies of the customs doc. This was not mentioned during the booking process so after all the above we had to removed the docs off 4 boxes, copy them then tape them all back on! Have used dpd before and no such problems. Parcel monkey needs more accurate info re the services they provide to avoid these frustrations!
21/11/17 by JOHNSTONE
excellent, i sent a parcel to switzerland no problem , thank you
21/11/17 by wyn davies
Sent a parcel to Denmark on Thurs and it was delivered on Mon - amazing service and cheap too
21/11/17 by Alison Lovell
The website was easy to use. Communication was good. The whole process was a great success. Thank You very much.
21/11/17 by Jenny
Parcel was collected at 1.00pm on the day chosen and delivery occurred 5 working days later, so as far as I am concerned for the price this was a great success and would definitely use again.
21/11/17 by Susan Jones
The first time I’ve used this service. Everything was very clear and straightforward. Will use again.
21/11/17 by Steven Gorst
I had a heavy little parcel to send to New Zealand and the Post Office wanted £76. Went online to Parcel Monkey who said they could do it for £44.19, delivery within 5-6 working days.
Booked that for collection on a day to suit me. It was collected by Parcel Force last Friday in the UK and delivered on MONDAY in NZ. Brilliant service, amazing time frame, couldnt be more pleased.
21/11/17 by Mr J Smith
Excellent service and so easy to do!
21/11/17 by Julie
Generally very good site and service. Easy process throughout except for one niggle; the booking process allows me to get a quote and proceed with it but at the last minute states this service not available with this postcode. Then have to go back and start again to get a real quote. Probably not Parcel Monkeys fault but should be addressed as it is off-putting.
21/11/17 by dylan
We have booked collections in Australia to UK and every time the pick up driver hasn’t arrived until a few days later and a few phone calls by our customer.
21/11/17 by Customer
Used Parcel Monkey to send a parcel to my daughter in the Peoples Republic Of China over a month ago, as my last parcel with Royal Mail only took 10 days I began to get suspicious. I have contacted Parcel Monkey through their report a problem page, I keep receiving generic apologetic replies but nothing conclusive and was advised to send another parcel Not likely Parcel Monkey I will never use your service again!!!
21/11/17 by Sarah Hayward
ParcelMonkey is great but DPD is not - DPD takes days to collect from local drop off point and deliver
21/11/17 by Hula Mum
Fantastic service-easy to use!
The service I chose delivered on time and drop off was in a local shop-couldnt have been easier!
21/11/17 by Sandy in Kent
Awful awful company. I have used twice. First time i paid for a next day delivery for a weekend event. My package eventually arrived 4 days later, Parcel Monkey customer service claim it is nothing to do with them, but were happy to take my money. I gave the the benefit of the doubt and booked another collection. Exactly the same thing happened. My customer called to say i had missed delivery (costing my business yet more money), i contacted Parcel Monkey again telling them that as they had missed delivery to divert it back to my office... Of course it wasnt it got delivered to my customer. I have begun legal proceedings.
21/11/17 by Customer
Very pleased with the service, would use again.
21/11/17 by Ms Stevens
I have used this company many times and I never had a problem even once. I think its because they dont offer Hermes or some **** services. I always choose PF or DPD and it was always delivered. The site also offers good value damage/loss protection and it can really save you especially when your parcels are big. I will continue to use this site!
21/11/17 by HJ
Very easy to use and setup. Will definitely use again and will recommend to our friends.
21/11/17 by Mike
Arranging collection and delivery was straightforward, but there were a number of breakages on delivery, which are the responsibility of the couriers - ParcelForce. I would choose a difference company next time.
21/11/17 by Rhod
Was really worried at first but they got my parcel to its destination quick and in good condition would recommend to anyone had no problems to call customer service so don’t know what that’s like
21/11/17 by Customer
Very poor service! When the driver came to collect, he said "I hope it is not fragile or valuable, we mainly deliver very heavy items, so could get crushed." No customer service number to call when your parcel takes seven days to even leave the country (still being held). Unhelpful operators via the online message service. Will not be using again!
21/11/17 by Dean Richardson
Second horrific experience of parcel monkeys terrifying service within a week. Booked a parcel to be collected on November10th which DPD did but yet to be delivered. No update since 13th November. Since then, whenever contacted Parcel monkey their standard reply is we are chasing DPD but yet to receive any update. When I personally contacted DPD they told PM has never contacted them regarding the parcel. On telling the same to PM they didnt had any response. It proves that PM is always lying. Please think before booking any parcel with them.
21/11/17 by Yatin
