We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Still not received it has been 8 days now for a service that said 4 or 5
23/11/17 by Customer
Excellent service thank you
23/11/17 by Customer sharon mckenna
Easy, fast. Great service
23/11/17 by Stuart Fraser
They didnt provide a service, took my money didnt collect parcel, now its going to take 3 days to get money back. Time wasters AVOID!!! Pay more for a reputable company, its not worth the hassle.
23/11/17 by Carly
Very efficient ... inexpensive... and totally reliable ! Thank you
23/11/17 by Mandy Bates
First and last time I use this company. After 13 years of sending my eBay items Royal Mail 2nd class and never having an issue. I now have negative feedback! My item was over 2kgs and I thought I would try this service via dpd. The parcel itself has been up and down the country including being delivered back to me! 2 hours on live chat with four different reps which all have a script to follow and told me the same thing four times ... put in a complaint ticket to be told “well at least the parcel was delivered”. No phone line, no support and down right rude. Plus because you are booking dpd through this company the tracking starts at Portsmouth and you can’t contact dpd direct. If you want you parcel to arrive please don’t use this company
23/11/17 by Karen Dodds
I sent 3 parcels to Japan. All of them arrived safe, and the delivery was faster than I expected.
23/11/17 by Customer
First class service every time
23/11/17 by andy
Very easy to use and service was exactly as described. I had a very important parcel collected and sent to the Philippines, I was apprehensive at first but I selected Parcel Force on Parcel Monkey and the parcel was delivered within 8 days safely.
23/11/17 by Adam
If I can choose 0 stars, I will definitely choose that. I lost my parcel and they never give me full detail and just ignore my email for over one month.
22/11/17 by Jui Kung
Tracking hasnt been updated only at the delivery day. Was a bit worried. But otherwise its a good service. Improve tracking and got 5x
Thank you!
22/11/17 by Zoltan
The parcel has not arrived at the correct destination and there is possibility that additional payment maybe required to get it from Maputo to Vilanculos in Mozambique this was not explained or anticipated.
22/11/17 by Jason Beaumont
Its been 6 days and I still do not have my parcel. Not happy really considering the amount of money I have paid to have it delivered.
22/11/17 by Customer
We paid extra to guarantee delivery in 2 - 3 days, (cost was £19.89) but were very disappointed that the parcel took from Wednesday 15th Nov till the following Tuesday (21st Nov) to arrive in Singapore. The parcel was needed for my daughters imminent trip, leaving for Bangkok today. It only just arrived on time. The label had not arrived 2 hours after payment and my husband had to contact the support team who then processed it. We have had no problems in the past using Parcel Monkey, but were disappointed with the service this time
22/11/17 by Tim Marshall
Brilliant as always. IMO best to use the drop off service.
22/11/17 by Customer
Reliable & true to their word on delivery timescales, Customer service support just as prompt on getting back to me on refund & queries.
22/11/17 by Customer
Paid for 3 parcels to be collected, Did not turn up on day that I paid for, This 2 bit company then promised they would be picked up the following day, Low and behold no one turned up, After calling the courier direct they said there was no booking for my address, Called my bank to reverse the payments which thankfully they have, Many live chat messages were read and ignored it wasnt until I mentioned trading standards I got a response in the form by the way do you want me to cancel all your shipments how professional...........
22/11/17 by Chris Meredith
great brilliant well recommended service
22/11/17 by mohammed saeed
Always good service and easy to use site
22/11/17 by Customer
First Class!
They did exactly what they said they would do
Peter
22/11/17 by Mr Peter Marley
Service itself was good -- filling out the form was easy, collection was seamless, great updates through the tracking link... However it said 3-4 days delivery time and it took 6 days! So while the service was good, the actual delivery (which is what matters most!) didnt live up to the promise...
22/11/17 by Customer
Just cannot get over how you as a company can get away with your trading practices. Insurance fraud You can pick up 2 days later than contracted Yet you are devious regarding your 7 day rule Knowing that you don’t email or phone customers You are making sure that this rule slips people up. I put numerous posts on Facebook, showing photos of the damage etc that you caused to a Rayburn XT That was secured and wrapped on a pallet. Apart from the fact it was dropped by your couriers. And plenty more on your messenger, which I have copies off. This is before your 7 day claim rule One working day after the 7 day clause,you don’t even email me you hide behind your site. You should be ashamed of your selves, and I will tell as many people I can about your trading practices. Parcel monkey does not care a hoot about their customers Having photos of 350 kg Rayburn cooker before Rayburn Waiting for collection standing up well wrapped secured on pallet Rayburn on back of delivery lorry, on its front! And parts missing on different pallet.?? Hold your head up high, you’ve managed to screw someone else. Why am I talking like this to you, because over that last few days your company has gone out of its way, wriggling out of paying the claim. Even tho all the photos were view by you company There’s karma, and You deserves yours. Never again Parcel monkey customer Colin . Sent from my iPad
22/11/17 by Sharon inns
Parcel arrived on time and in good condition.
Competitive pricing.
22/11/17 by Emilie
Parcel wasnt collected, had no phone number to call. took ages to get a helpful response which was NOT polite, re-arranged for collection the next day.... AGAIN not collected, same problems again - CANT CALL, unhelpful and somewhat automated staff responses, not helpful and RUDE
22/11/17 by Emily Handy
First time using Parcel Monkey. Very easy to use. Quick service, receipt of labels and delivery to family in rural Canada. Much cheaper option than the post office and much quicker delivery.
22/11/17 by S.Pickering
Paid for next day delivery Item took 2 days!
22/11/17 by Customer
Worked as expected. Was the only parcel company who didnt charge a fortune for additional insurance. Confused the poor lady at the post office though
22/11/17 by Pete
excellent services as always
22/11/17 by Customer
Excellent service , I have Sent a parcel to Italy , collection and delivery on time ! I really recommend this company
22/11/17 by Customer
Excellent service and simple to use.
I will definitely use again.
22/11/17 by Customer Gary Munsey
reliable, quick easy to use
22/11/17 by FRYINGFILTERS.CO.UK
I was well impressed with the service - I was able to track my parcel all the way on its journey and it arrived safe, sound and in good condition on the date specified. Shall definitely use Parcel Monkey again! Well done!
22/11/17 by Norma7
All went well - delivered to Italy in 5 days
Very pleased
22/11/17 by Sally
I left my iPad abroad and couldnt get any help from major carriers to retrieve it.
Parcel Monkeys on line booking system was very straightforward.
They collected my iPad the following day (in Spain) and it was delivered to my home (UK) the following day.
Very easy and stress free to use.
22/11/17 by Paul
I am still not sure where the parcel that I sent is as you have delivered it to the wrong address! Despite numerous requests from the customer in Brazil you cannot locate the parcel or confirm what is happening with it.
22/11/17 by Graham
Used them for a few years now. We pack our parcels extremely well and have never had any problems sending them worldwide until a couple of weeks ago when one of our parcels was penetrated by a long object which broke part of the contents. No amount of stiffeners and packaging would have stopped it happening as it was compression that broke the part. Filed a claim but was refused. BEWARE! Read their packaging rules because if your parcel isnt packed exactly as per them, youll get a very unprofessional reply ridding them of any liability. Ultimately it was down to UKMail but your contract is with PM
22/11/17 by Peter
I find booking through this company to be an efficient and smooth process.
I once had to provide proof of delivery and found the company to be of great help, responding to my enquiry fast and being thorough in their endeavours - very helpful and reassuring.
No hesitation in recommending their service.
TLCL. Somerset
22/11/17 by TLCL.Somerset
Always been a good experience for us!
22/11/17 by Jacqui Abraham
Great service and very easy to navigate website and ordering process
22/11/17 by Mark
Still waiting for refunds - takes too long
22/11/17 by Customer
