We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Very helpful and easy to use- although I still don’t if/when my parcel will arrive in Abu Dhabi. It can’t be traced any longer
24/11/17 by Customer
Excellent and fast definitely use again ????????????
24/11/17 by Anthony Davis
I paid £40 to post an item worth £1000 next day delivery, the item turned up 2 weeks late and smashed to bits. I could not get a refund or any compensation when they had clearly damaged the item and failed to deliver on time!
24/11/17 by Jack Masterson
Awesome service all the way through ! Will 100% use again ..
24/11/17 by Customer
Unfortunately my parcel didnt get collected on the Friday as I had booked so I had to request another collection for Monday which was a little frustrating but otherwise fine. Would use again.
24/11/17 by Tony
Brilliant- a very important package to Sweden - quoted a fortune by usual postal service - this was such good value it was almost unbelievable. Collected exactly when it was supposed to and received in Sweden in pristine condition - excellent thank you.
24/11/17 by Very satisfied customer
Unkempt delivery driver who refused to take my package. Amazon organised delivery but I would never use them again
24/11/17 by Customer
Easy to book, easy to pay, easy to track. Cannot fault it.
24/11/17 by Colin
Placed requirement on Parcel Monkey - website easy to follow - Parcelforce collected parcel within an hour & now with recipient with no hassle
24/11/17 by R Swatman
Booked our parcel on a 3-4 day delivery. 24 days later, I found the parcel myself. PARCEL MONKEY REFUSE TO ASSIST CUSTOMERS WHEN THERE IS AN ERROR. Look elsewhere. They use bots to communicate. They do not try and find missing shipments.
24/11/17 by Robert MacLeod
Our Response: Hello Robert,
We appreciate you taking the time to leave a review.
Can we kindly remind you that we do not use bots for customer service. Please open a support ticket with the subject FAO manager so we can look into the issue and contact the courier you chose via our quote engine.
Apologies on behalf of the courier.
Kind regards,
Mike
Dreadful experience! I booked a courier through Parcelmonkey, one day delivery. Courier (UK Mail) didnt turn up. No way of re-arranging online. Waited in all day. Online chat could not resolve the issue. No apology. Will not be using again, and suggest you look elsewhere!
24/11/17 by Julia Lynn
All good would use again
24/11/17 by Taylor's Classics
Started out good, collected promptly and shipped out quickly. Thats when it started to go wrong. It was held up in customs for 10 days for no apparent reason then once it was released it took delivery company 5 attempts to deliver, again with no valid reason. In total it took 22 days for a delivery that was estimated to take between 5 & 7 days. Not good.
24/11/17 by Val
Dont use Parcel monkey, two failed collections and no help and support to resolve this matter.....AVOID - USE PARCEL 2 GO
24/11/17 by Shane Killick
Parcel arrived safely in Greece less than a week after sending. Couldnt do better.
24/11/17 by Customer
Very Efficient and the parcel i senr was there on the said date it would arrive. Will dwfo use them again in the future and recommend it with friends and family.
24/11/17 by Trixie
This company does not deserve a single star as they are well, well below par. They use bots for communicating with customers and have managed to lose 6 parcels in that many days. No explanation, no refund, nothing. Astounded that they havent been sued out of their existence, really. Broad daylight thievery
23/11/17 by Beyond Black
excellent, did the job no hassle, would certainly use again
23/11/17 by David
Lost Parcel; Parcel collected by ParcelForce, via your company, on Fri 17.11.17, on a 48 hour delivery, but it has not been delivered by 23.11.16 - the parcel did not get to their hub, and it is having to be investigated
23/11/17 by Sue
Great service and plenty of options for people who aren’t home to take delivery
23/11/17 by paul ruddleston
Courier DX failed to collect twice, usually get a good service through PM but very disappointed
23/11/17 by Julian Hogg
Prices are reasonable, and service generally reliable (if you use known carriers) in that parcels arrive, however they always take significantly longer than time quoted when you book. E.g. if they state 3-4 days, it really means 4-8. Do not use their in house carrier service it is atrocious. No updates, parcels arrive battered and take 2-3 times longer than the time stated
23/11/17 by Samuel DeMalfort
Brilliant - fast delivery to Capetown, at a fair price. Will recommend.
23/11/17 by mrs MARLENE KEMP
Every time I have used Parcel Monkey the experience has been effortless.
23/11/17 by Customer
DO NOT USE UKMAIL... 1ST AND LAST TIME ILL EVER USE THEM, TOTALLY UNRELIABLE. BOOKED YESTERDAY FOR COLLECTION TODAY FOR DELIVERY TOMORROW. FAILED TO COLLECT. TRY TO FIND OUT WHY AND CONTACT IS VIA TEXTING ... PARCEL MONKEY, WHAT THE HELL? A BUSINESS RUN VIA TEXTING. PATHETIC.
23/11/17 by MICK
Amazing! Quick, in tact and super easy! So happy I was told about you. Customer service also easy and friendly and obviously very helpful! Thanks.
23/11/17 by MelBelle USA
EARLY MORNING PICK UP & EASY TRACKING TO SEE MY PARCEL ARRIVED SAFELY
23/11/17 by JEAN HUGHES
juat annoyed that i paid a few pounds extra for a 24 hour delivery and yet although it was at delivery depot early Saturday morning it neve went out till the Monday.
23/11/17 by Andy
Reliable and able to achieve fast results with the simplest system to use
23/11/17 by Customer
Chose DPD pick up for delivery to USA, delivery was stated to be 3 - 6 days, from drop off to delivery was 8 days so a little disappointing. Have used Parcel Monkey previously with no issues. Use of the website is very easy.
23/11/17 by E Lomax
The collection of the parcel was fine but once it had left the country there was no way of checking any further. the parcel monkey site just said that the parcel had been collected. the parcel arrived but was damaged
23/11/17 by David
Really easy booking, convenient drop off and great tracking options.
23/11/17 by Customer
I am really very happy with the delivery service. I send a parcel and went to destination adress so fast!!! Thank you Parcel Monkey!!!!
23/11/17 by Customer
Excellent. So easy and straightforward, and the parcel arrived 2 or 3 days earlier than I thought it would! So impressive! I will definitely use Parcel Momkeg again and would recommend them to anyone
23/11/17 by Julia Smith
I ship to Canada at least 5 or 6 times a year, get my package picked up from my place of work ( convenient for me) and I can track it all the way to the delivery address. Parcelmonkey make it very easy for you to fill in and print the relevant customs and address documents... and, keep your payment details secure making the whole business a very smooth process.
23/11/17 by Donald White
A little difficulty in setting up the account (it still says it is only 75% processed!) but have used it a few times now and everything works simply and smoothly, including remembering your details and order history without having to keep re submitting them.
23/11/17 by Customer
Excellent. We have used Parcel Monkey for delivering parcels on our behalf on a number of occasions and found the whole process from booking which service to use from the choices given to being able to get tracking/delivery information and printable VAT invoices so very very simple and efficient. On the odd occasion where we have had issues (one created by our operator with size/weight error and the other where order was confirmed but no label link to be able to print) have been quickly and easily resolved via the query submissions avenue. All round excellent, cost effective service.
23/11/17 by Agrifactors (Southern) Ltd
They are robber,stole my sofa and the money for delivery.gave them to the police!
23/11/17 by Monika Demirova
I guess the saying you get what you pay for is relevant here. Service said 4-5 days we are now on day 10 and the parcel has still not been delivered although it is supposed to be getting there by end of day. Support chat was in a word useless when I contacted them the other day. I shall be looking elsewhere in future.
23/11/17 by Customer
Pretty smooth process from beginning to end. I wanted to send a parcel to France - using Parcel Force directly it would be more than twice the price, but with Parcel Monkey I got the same service for a lot less. My local post office was initially thrown by the pre printed Parcelforce labels but sorted it out quickly enough and the parcel arrived in about 4 days - the recipient very pleased!
23/11/17 by Neil
