We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,650 reviews.
Parcel Monkey was very easy to use and the service was fast, efficient and cost effective. I will definitely be using them again.
28/08/17 by Ellie
Performance good but took longer to get to destinnation then expected After i dropped it off it was 3 days but arrived ok
28/08/17 by Customer
Quick and reliable service
28/08/17 by Viv
No problem . Very efficient and easy to use
27/08/17 by Roy
Excellent simple cost effective service
27/08/17 by c mcswiney
I have used many times before and the service never failed me, so very happy! I will be using in the future for sure!
27/08/17 by Zuzana P
Would seriously recommend *not* using this service. Booked a next-day AM delivery via Parcelforce (incidentally another company to avoid using). Past the delivery time and the parcel still wasnt showing up on tracking. Logged the issue with Parcel Monkey (obviously no instant response since they have no skin in the game) and tried to chase the urgent parcel through Parcelforce since it really needed to have been there on time. Turns out the delivery wasnt picked up from the drop-off point! Chasing complicated by the fact that Parcel Monkey use their own address as the origin address so ended up talking to the wrong Parcelforce depot. Finally managed to get Parcelforce to agree to a early morning delivery the following for having missed the service level and make damn sure it was picked up this time (ZERO help from Parcel Monkey it should be added) If this so far sounds like its mostly a Parcelforce problem with a bit of awful customer service added, youd be right. The part that made me vow never to use these rip-off merchants again was this: Applied for a refund for my missed timed delivery that I paid extra for and was "generously" offered a 50% refund (50% of the SERVICE price, NOT including the insurance paid). Turns out that even on "guaranteed delivery" services, Parcel Monkey only offer refunds if its FIVE DAYS LATE!!! Bear in mind that Parcelforces terms of service for the delivery type I used offers ONE HUNDRED PERCENT refund for failure to deliver on time. So Parcel Monkey (who you can bet claimed the failed delivery) basically pocketed 150% of the price for failure to do ANYTHING useful. AVOID LIKE THE PLAGUE if you care whether your packages arrive on time!
27/08/17 by J
Great. Easy and secure.
27/08/17 by Customer
Arranged pick up 3 times- including once through customer services- item never picked up- useless service - will never use again and will warn others -WOT
27/08/17 by AC
excellent service at a great price
27/08/17 by bob clark
Prompt collection excellent service , good communication.
27/08/17 by Customer
Hi this is my first time with parcel monkey and would definitely recommend
27/08/17 by Jan Gildroy
Great service my parcels were fully tracked and delivered by courier in Dubai. I used parcel 2 go previously for the first time and they have lost my parcel. Parcel monkey service is great value.
27/08/17 by Customer
Simple, no fuss and parcel arrived next day-perfect!
27/08/17 by David Harvey
You have done well! This monkey always jumps fast enough to deliver the parcels on time. So far, its been excellent.
27/08/17 by Stephens
Highly recommended! I sent a box from the UK to Italy, it arrived the day said in perfect condition and the price was the best I could find.
27/08/17 by Customer
Reliable trustworthy service
26/08/17 by Customer
1st class service, would highly recommend!
26/08/17 by Customer
Great service, every time. Absolutely no complaints
26/08/17 by Customer Mrs Molly E Nel
Actually run by monkeys!
26/08/17 by Customer
I sent already twice boxes from UK to Spain, both times they arrived the day said in perfect condition and the price was the best I could find. Just to point out, I took the insurance which price I think is pretty reasonable I completely recommend it.
26/08/17 by Customer
No problems.
26/08/17 by Customer
Perfect. Thanks.
26/08/17 by Customer anon
Good price. Only thing, no notification of collection time or delivery time.
26/08/17 by Roy Brocklebank
beware even if you made insurance they not paying you back,parcel force broke my order by there mistakes ,but they said theres not enough safety packing even there wasnt any space in the box to put more safety things in it all my money wasted, parcel monkey is rubbish i payed extra insurance for nothing
26/08/17 by Vesile Muroz
Thanks great service
26/08/17 by Customer
Very efficient , easy to use as a first timer , all went to plan thankyou
26/08/17 by Janet Haslam
I was recommended by friend who much more frequently sells articles on eBay/Gumtree to try Parcel Monkey. I found the instructions clear and easy to follow, collection was easy and I had confirmation from the recipient that the goods were delivered in good condition.
26/08/17 by Old bloke. First time user of Parcel Monkey
Taking money from my account I used parcel monkey on 10/08/2017 paid for delivery item got delivered no problems at all on 25/08/2017 my account was charged by parcel monkey for nothing i didnt use they services and never authorised any transactions and on my bank its says my debit card was used by them W T F reported to bank and police they will start investigation
25/08/17 by Marius
Simple to book, reliable service. Can highly recommend parcelmonkey
25/08/17 by Ann Spelman
Smooth transaction - no problems. Thanks!
25/08/17 by Andy
TERRIBLE EXPERIENCE CAUSE IN ITALY YOU GUYS USE ONE COMPANY CALLED BRT , THEY ARE THE MOST IMPOLITE, USELESS AND RUDE PEOPLE EVER SEEN IN MY LIFE. MY PARCEL WASNT WHERE SUPPOSE TO BE AND THEY LIED EVERY SINGLE DAY WITH ALL DIFFERENT EXCUSES. I SPENT LOT MONEY TO CALL THEM AND I SEND THERE IN MILANO CERTOSA, TWICE MY RELATIVES. NEVER AGAIN I WILL USE THIS SERVICE, SUCH A SHAME CAUSE IF YOU WOULD USE SERIOUS AND PROFESSIONAL COMPANY AROUND THE WORLD WOULD BE FINE.
25/08/17 by YLENIA
Shipped via parcelforce. PArcel delivered before 9am next day on a 24hr service.
25/08/17 by Bossman 342
Convenient, efficient parcel delivery for a very economical price. Second use of company, package to Europe arrives safe and secure. Only quibble is web booking form can be frustrating until you have used it a couple of times. There was a glitch with the pickup on the first parcel (ordered within the time limit for same day collection but close to deadline), following the contact procedures resulted in good, personalised help and successful pick up following day. Second parcel prebooked a few days in advance, whole process textbook result. Follow the instructions and you can go far wrong !
25/08/17 by Jennifer Rorrison
System problems delayed the production of the label until the drop off point was closed. Offered no discount or alternative meaning my 1 day expensive delivery ended up taking 4 days.
25/08/17 by MR K BIBBY
Excellent service... easy to use .... on time and no damage
25/08/17 by Customer
Good service. Thank you.
25/08/17 by Customer
Although Ive used this service quite a bit previously, without issue - this time round Ive been left in such a awkward position by ParcelMonkey and the courier theyve chosen to use for my order. Essentially, Ive now had my collection missed 4 or 5 times now. This is crazy as Ive been in constant communication with parcelmonkey helpdesk and Ive had to have someone attend my house for almost a solid week now (using holidays to stay off work). I am appalled at the lack of explanation and this is definitely going to impact my seller feedback on the website Id sold the contents of parcel on. I have since been told that I should expect a refund in just under a week. NOT GOOD! I am dependant on the moneys payed to be able to post the item and now ParcelMonkey will be in possession of this money. I have been left up sh!t creek without a paddle by PM, essentially. DO NOT USE PM. GO DIRECT TO A COURIER ONCE YOUVE COMPARED THE SERVICES.
25/08/17 by daryl patterson
Excellent price & communication.
Definitely use again.
Driver even turned up with a post it label
25/08/17 by Customer Gary stafford
Didn`t collect parcel when they should have.It ended up being 2 days late.
25/08/17 by Customer
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