We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Great service, very quick collection and delivery.
28/11/17 by Kevin Fowler
I use parcel monkey several times a year to send gifts to family in Canada
And I have never had any problems.the service is quick and reliable. The website is very easy and tracking is comprehensive.
28/11/17 by Elaine
I dropped my parcel to Lithuania at my local post office after booking through online on a wednesday . It was delivered on Monday morning .
Cool.
It was the cheapest price too when I compare with other companies .
I will recommend everyone with my experienc. Its easy to book too .
28/11/17 by Minaj
I booked Tuffnells to collect a parcel and they did not turn up on the specified day. There was no communication whatsoever from them so I had to wait in all day. They then turned up the following day - again without letting me know - so I was left completely unsure whether to wait in again or rebook with another company. I would not use Tuffnells again. However, I thought the Parcel Monkey site itself was useful.
28/11/17 by DIANA
Great cheap service
28/11/17 by Customer
Arrived very quickly, brilliant easy instructions, will definitely use again.
28/11/17 by STEPHEN DRISCOLL
Easy to organise on line and efficient, cheap service.
28/11/17 by JANET
First class job parcel was collected and delivered what more can I ask for!
28/11/17 by Gavin Hanna
excellent service
28/11/17 by Customer
Fantastic service
28/11/17 by Nigel
Easy once I had sorted out my password but that was my fault so overall found the service excellent. Would certainly recommend.
28/11/17 by joan robinson
...no one come on the booked day to collect it!,..i paid one day service.!. ..at the end that was 2 day service and no compensation for lost day!. ...i was only told ...we are sorry. ...How do I rate it?!,...please guess!
28/11/17 by Pio
excellent service, would recommend.
28/11/17 by Customer
Charged me additional money for delivery, i proved my weights and dimensions were correct by photo evidence, they still wouldnt refund the extra charges and started ignoring my correspondence!, so i had to ask the credit card company to step in. DO NOT USE, save your self the hassle...
28/11/17 by Neil Hewitt
appalling service and still waiting for refund!
28/11/17 by Haut de Gamme
Very pleased with the service, will definitely use it again. I sent parcels abroad, the price was the best I found after searching the internet , and they arrived on time
28/11/17 by Katerina
Who would want to use a company that treats their customers so badly. Their insurance quarentee is a con! Everything to do with the claims process is set up for you to fail. They don’t listen, nor understand what their talking about. Then when you go on their chat, or their dash board, they delete all evidence of the claim details. Because I paid by PayPal, PayPal awarded me the money back I paid for a insurance, under insuring the goods because what could go wrong? Didn’t turn up on collection day Didn’t turn up Ist thing next morning as promised, collected 4pm! Dropped pallet as the 350 kg Rayburn £6000 new, was dropped Put on a different pallet and loaded on its front. Parts were missing, plenty of evidence of before, waiting and on the delivery truck, and still they dismissed the claim!! This was a pallet delivery, yet their reason for not paying out as there wasn’t sufficient packing in the box!!!! The way Parcel monkey treat its customers is despicable, customers are a pain. We’re of to small claims court now. Do not use Parcel monkey. Beware!!!!!!!!!!!
28/11/17 by Sharon inns
BEWARE!!!!! THIS COMPANY WILL CHARGE YOU EXTRAS ONCE THE PARCEL HAS LEFT YOU, THIS IS A CON AND NO CONTACT NUMBERS ?? PLEASE USE PARCELFORCE , UPS, Courier ,TNT OR LIKEWISE DIRECT AT LEAST THEY HAVE A CONTACT NUMBER....
28/11/17 by Paul Morris
Our Response: Hello Paul,
Sorry to hear you have been confronted with this additional charge.
Any additional charges come from the courier who laser measure the dimensions and weight of all of the parcels. If the dimensions are out or the weight is stated incorrectly at the time of booking, this can give an incorrect volumetric weight. The carrier then invoices us for the extra weight and we pass this charge down to you.
If you would like to discuss this further, please contact us.
Kind regards,
Mike
Just dropped my parcel off at the shop near my local village and it was delivered abroad in a few days , Excellent Service.
28/11/17 by Susan
Sent my large parcel of Christmas stuff from UK to Japan in just 1 week ! Easy to use web site - could have had it collected to my home but chose to pop it in to the local post office. very efficient indeed.
28/11/17 by Libby Davis
Excellent service !
28/11/17 by MR Wilby
very easy to set up and organise pick up.very efficient on delivery.Excellent service.
28/11/17 by Stuart
At last Ive found a courier service that is reliable!
28/11/17 by Lisa Stevenson
Brilliant service. Cost very good. Parcel sent and delivered in a week. From England to Canada.
28/11/17 by M smith
Very good for price comparison
28/11/17 by Claire M
Very good service.
28/11/17 by Rehman
Labels were supposed to be ready to print within half a hour. They werent ready for 4 hours.
27/11/17 by Customer
Great service well priced and quick.
27/11/17 by Customer
Fantastic .. got a really heavy long item across the country for around £36. Would have easy cost me more than that in fuel not to mention 8 hours of driving. Keep up the good work
27/11/17 by Andy Price
Easy to use and good price.
27/11/17 by Customer
Super efficient & more importantly provided competitive quotes
27/11/17 by Customer
I have sent two big parcels from the UK to Germany. I found a reasonable deal with Parcel Monkey. The booking was easy and clear instructions were sent subsequently. I selected the option to drop my parcels at a post office. Delivery happened promptly and were received within few days later. All in good shape.
27/11/17 by Ulrike
Awful company to deal with. Waited for courier collection to which it never turned up. customer agents just dont care and just give response of we are sorry.
27/11/17 by Lisa Bradley
Competitively priced.
27/11/17 by Customer
Just waited in all day for a collection ( booked day off work especially) and guess what - no one turned up! So I phoned them up to find out what was going on and they couldn’t even be bothered to answer their phone. **** company , don’t use!!!!!
27/11/17 by Louise
Collection from here good(ish) this time because you said one date when I booked the service but it slipped by a day - not the end of the world though. However the usual problem we have with sending things via you to Italy occurred again. I understand that you use BRT in Italy. My Italian recipients do not have a good word to say for their incompetence (and they are Italian!). Your people are always polite and helpful when they collect from here; a great pity that the same service appears not to be available in Italy.
27/11/17 by Lloyd Spencer
Great service , good website to compare options !
27/11/17 by P Rogers
Quick, easy, efficient and competitive pricing
27/11/17 by Muriel Robinson
Very reliable service and delivered within their times stated.
27/11/17 by Andrew
First time Ive sent a parcel to europe, parcel monkey made it so much easier with plenty of options to choose from. many thanks.
27/11/17 by Andrew Cole
