We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
An excellent service I will use parcel monkey again
29/11/17 by Customer
We have sent quite a few large parcels to our son in Denmark. Parcel monkey is Easy and convenient to use. Only negative is that the delivery always takes much longer than it’s supposed to. The website will say 2-3 days and it actually takes 5-6.
29/11/17 by customer
Basically posted a letter through parcel monkey going abroad. Very eas service got there in 4 days. Wow
29/11/17 by Mr Roberts
Fast, reliable service
29/11/17 by Customer
Great service ,collection and delivery on time 5*
29/11/17 by Customer
Excellent service, however prices are limited and can be found cheaper.
29/11/17 by Nav
This is the worst service ever my parcel still never got picked up I had to use Royal mail in the end dont use this mickey mouse company
29/11/17 by Customer
Our Response: Dear Customer,
Truly sorry to hear DPD failed to collect.
Please open a support ticket so we can look into this and investigate with the courier.
Apologies on behalf of DPD.
Kind regards,
Mike
Reasonable rates to Sweden and quick delivery. Will definitely use again in the future.
29/11/17 by Steve
Good services ,Im happy with the services I got.
29/11/17 by Amrik lal
Perfect solution uk to USA, cheap and quick. Dam post office quoted me almost £50 for the same service...lol
29/11/17 by Customer
Easy to sign up, easy to use and the packages have all been delivered on time so far - what more could you want?!
29/11/17 by Rachel
Very bad! Payed 40£ for 48h parcelforce service , parcel been delivered one week later!!!!
29/11/17 by Jurga
Our Response: Dear Customer,
We appreciate you taking the time to leave a review.
A customer service agent is looking into this now and will contact you shortly.
Please accept our apologies on behalf of Parcel Force.
Kind regards,
Mike
Fast , safe , 10/10
29/11/17 by Customer
Great service, will only use Parcel Monkey now
29/11/17 by Customer
I was kept informed as to when the parcel was to be picked up. And I could track its journey. It arrived in another country within 6 days.
29/11/17 by Customer
Excellent fast service for parcel to Italy Have used this service again and will continue to do so
29/11/17 by Customer
Quick and easy
29/11/17 by Michael Carden
Provided a very competitive price coupled with an efficient service. My parcel arrived in France exactly when it was expected.
29/11/17 by Roger Scrivens
Fast efficient service. Easy booking. Would use this company again.Thanks
29/11/17 by Liz
Easy website to use...
Good prices...
We have a printer but you can use a service that provides a label on collection
29/11/17 by Steve Edwards
Have used parcel monkey many times always using parcelforce service and has never let me down. 100% efficient
29/11/17 by Janet Cummings
First time I’ve used this service and from now on it’s the only one that I will be using , efficient and price competitive, overall an excellent service
29/11/17 by Steve
Worst service Ive ever used in my life. Dont use it, the fact its cheap is not enough for the amount of stress and the actual economic damage caused by their incompetence, unprofessionalism and rudeness. I booked a collection for Tuesday, as I absolutely needed my parcel to be delivered by end of week, and the courier didnt show up without even letting me know. My boyfriend changed his work plans to be home the WHOLE DAY waiting for this disgraceful service, and he ended up losing money for nothing. In the evening, I contacted the customer service via chat and explained them the economic damage caused by them, and the fact that I needed my parcel to be delivered by end of week and they said they could book me in for a collection on the day after, which was the Wednesday. I told them that I absolutely needed it to be collected before 10 am, because I couldnt risk to have someone stay home once again for nothing. To this, they left the chat, and went presumably home, I never received a reply, not even a notice that they were leaving and, on top of that, they didnt even book my collection as they said they would. After waiting for the whole evening to receive a reply, I contacted them via email to explain again my ordeal, and also to formally complain about the rudeness of their customer service. I received a reply the day after, saying they had booked my collection for the Thursday, which was another day later, TWO DAYS AFTER my booked collection date. All this without mentioning anything else and without apologising about the rudeness of their customer service. Since at this point I had not trust at all in this unprofessional company, I cancelled the collection and had to book it with another company, which costed twice as much, but booked me a collection on the very same day and guaranteed my delivery within a certain date. Stay away from this service, which is not a service at all, because, when you need support, they will not give it to you, and you cant even contact the courier directly to solve the situation, so you have absolutely no way of solving your issues!!! Absolutely useless.
29/11/17 by Laura
Nightmare. Parcelforce claimed to have attempted delivery, but no card was left with details. Their customer service helpline took ages and kept passing me to different people before I would usually get cut off. Five days after the arranged date no other attempts have been made at redeliver despite me spending hours on their helpline, website and email asking for this and being told each day redelivery would happen. Each day I waited in for the van and no one showed. Given up now, doubt I will get a refund. Waste of time, would never use again. Nick
29/11/17 by Customer
Parcel collected on day of order goods arrived in the US quick time,
Thanks
29/11/17 by Malcolm Gifford
We were very impressed with the delivery,and collections service of your company.
No hassle,very prompt time of collection,and prompt time of delivery.
The expected time was very convenient so we able to plan the rest of the day.
Thank you,and we shall use you again.
Dr Khalifa
WREXHAM,UK.
29/11/17 by Dr m s Khalifa
Fast and effective
29/11/17 by Customer
Ordering is great - website is easy to use but if you have a problem customer services via email and site is a pain as they will not ring any couriers only email them. Slows everything down.
28/11/17 by Adam Leonard
I arranged to have a 30kg parcel collected from Bangkok and delivered to myself in the UK, all went well, only thing that could have been better was the need for commercial invoices i could not skip this part as my supplier would prepare these in BKK, but would use again.
28/11/17 by Rob
Great service, eay to use/set up.
28/11/17 by Incognito_sez
Fantastic, painless experience - easy to use, drop off and well tracked - would definitely recommend
28/11/17 by NickyJ
Great service and cheap
28/11/17 by Kris
I have used Parcel Monkey several times and the delivery has always gone smoothly and been received at the other end (in this case a parcel from England to France) within the time frame promised.
28/11/17 by Felicity
Excellent service again in getting to New Zealand but for some bizarre reason parcels held up at Customs reason undetermined
28/11/17 by Mrs Smith
used a few times now.good service and communication. highly recommend
28/11/17 by Customer p frost
left a favourite dress in a hotel in khazagstan.... parcel monkey picked it very quickly once I paid and kept me informed all the way through the journey.....very impressed...seems to be related to dhl but much cheaper
28/11/17 by Andrew Simons
Atrocious service, parcel not collected. Customer service appalling. 3-5 days for a refund?? You took the money instantly. Be weary, these are cowboys if this experience is anything to go by.
28/11/17 by dan
Fast delivery
28/11/17 by Customer
Fast easy delivery to Canada.
28/11/17 by Customer
I cant believe am here again. Warning ! this company is terrible, they have taken my money, not delivered my parcel and now when I have started to make an insurance claim decided they have found my parcel and that it was wrapped incorrectly and that my options are to collect from their office in Southampton or pay to have it re-delivered to the sender for 45£, or destroy it ! I ask why they took a parcel that they are telling was so badly wrapped. There is no mention of refunding my 80 odd pounds it cost me in the being for a parcel that has never been received. I have spoken to trading standards today and they are very interested.
28/11/17 by Jane
