We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,076 reviews.
THE MOST ****PEST COMPANY ONLINE EVER!!! DO NOT TRUST GOOD REVIEWS. I HAVE BEEN WAITING SINCE LAST THURSDAY. THEIR ***** COURIERS UKMAIL ARE BLOODY CLUELESS AND EVERY TIME I CALLED THEY SAID YES WE ARE SORTING IT FOR A WEEK. PATHETIC PATHETIC PATHETIC I HATE THESE GUYS
27/09/17 by James cornish
Good value, good price, efficient service
27/09/17 by Customer
great service!
order online, pick-up from my home the same day, low price and quick delivery to Hungary.
27/09/17 by GRAHAM ROSE
Pick up was on time but driver not happy about size of parcel even though it was described correctly. I got notified when it was delivered and name of person who signed for it.
27/09/17 by Kelly
Very reasonable prices and prompt delivery service.
27/09/17 by James
This has to be the easiest way ever to send anything. Would give 10 stars if I could.
26/09/17 by Me!!!!!!!
Excellent service the cheaper alternative with a better sevice/delivery.
26/09/17 by GARY BROWN
Good service, easy to track parcel.
Delivery takes one or two days more than announced though.
26/09/17 by Customer
Been holding onto my package for over a week and refuse to return it to me or send to receiver without extra payment. No telephone line to call. Criminals !!!
26/09/17 by Andrew Preston
If I could give this company zero stars then I would. Package was meant to be collected on Monday. No communication to say that it wouldnt be. This has resulted in both the packages going missing as the packages were left in a mail room for collection on the day they were supposed to be picked up and the following day in the hope they would be collected then. They now tell me that it can be dropped off at a FEDEX collection point to expedite the process. TERRIBLE.
26/09/17 by Suzy McClintock
Took 3 attempts to another courier! cheesed off is an understatement!!
26/09/17 by Customer
Excellent service parcel turned up as expected on time and no damage to the box or contents first class.
26/09/17 by Norman
My package was delivered to Italy from the UK on time at an amazing price. I would recommend you to all my family and business friends.
I had to make a little trip to drop off package at the Post office instead of being collected, but I am happy to do that for the price you charge for the service. I only paid a 3rd of the going market price for the service. You have a happy customer.
Good job, well done
26/09/17 by Trisha Keane
Excellent again. Parcel from near Gatwick to near Dublin, via Parcelforce, delivered next morning.
26/09/17 by Melvyn
First time user but now confirmed future customer, excellent service sent package to Germany, best price compared to Royal Mail,
Myhermes, great service
26/09/17 by James Norman
Amazing and fast service!
26/09/17 by Customer
Another faultless transaction , item arrived quickly and efficiently, what more can you ask for
26/09/17 by linda smith
Excellent service, used them a few times, all good.
26/09/17 by Julie Love
Great service!
26/09/17 by Gary Meech
Colected on time ie within the stated hour. Competitive price.
26/09/17 by Customer
First time and all worked out great! Used parcelforce 24 multi,didnt have an option to select an exact collection+delivery window (parcelmonkey would reschedule if it didnt work),but for the service and the great price that was a minor issue really. Recommended.
26/09/17 by Customer0917
all great. Easy to send and tack. All delivered as promised.
26/09/17 by customer
Easy to use website. Reasonable charges. Collection from the door at a set time. What could be better.
26/09/17 by Frank
Great. Sent parcel to France Monday evening it arrived Thursday!! Much cheaper than royal mail.
26/09/17 by paula and thanks for your order
Excellent service yet again Thank you
26/09/17 by D G R SKITTLES & SUPPLIES
Does what it says on the parcel !!!!
26/09/17 by A happy customer
I have used parcel monkey around 15 times to send my artwork worldwide and have never had a problem. Great service you can trust.
26/09/17 by Marc Riley
Waited in all day & didn’t another courier, despite a conversation with Live Help half an hour after the allocated collection slot. Not very impressive.
26/09/17 by Customer
A very efficient service
26/09/17 by Richard Earl
Used Parcel Monkey for the first time to send a package from the UK to Malaysia. I loved the tracking feature showing exactly where the parcel was and when it would be delivered. I would definitely use them again and recommend to other people
26/09/17 by Kay
Superb! Well done. Quick dispatch of goods
25/09/17 by Customer Jean McCormick
Ist use! easy and excellent, will use them again!
25/09/17 by Darren powell
After one week and parcel is still with me ! Everly day i had to change pick up date because no one show up to take my parcel !In the meantime I contact two times with someone on life chat - pointless!
25/09/17 by Customer
DO NOT USE! Today they have failed to another courier for the THIRD TIME and have not once communicated with me to explain why. My parcel is now a week late and I have waited in THREE times with no show from the courier. They take no ownership of a problem and really couldnt care less. another courier is far cheaper and FAR MORE RELIABLE Please, do not use parcel monkey....the saying is true you pay peanuts, you get monkeys
25/09/17 by Sarah Minihan
Ordered Parcel Force 48 and finally got my parcel delivered after 6 days. Not impressed.
25/09/17 by Ian clarke
Parcel monkey gave me a good range if options to choose from. Unfortunately the courier I chose was a day late collecting.
25/09/17 by A Taylor
Successful shipping to Germany. I can recommend the service.
25/09/17 by Tilllmann Godde
Always use parcel monkey well impressed
25/09/17 by Customer
Fast delivery and helpful to see tracking updates. Thank you
25/09/17 by Liz Edwards
Ive used Parcelmonkey on 15 separate occasions to send goods to Canada. The webpage is easy to understand and to navigate around. Having an address book option is a big plus, also storing payment details saves a lot of time. As parcelmonkey gives you a choice of carriers, I tend to use Parcelforce, which is usually the cheaper courier service. Every parcel has arrived within a matter of days, intact and undamaged. I would recommend Parcelmonkey to anybody who was looking to send a package for a reasonable price and for it to be delivered promptly and safely.
25/09/17 by Donald White
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