We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Dreadful, dreadful organisation. They take no interest or responsibility for any problems at all. I had organised a collection near Paris, and the courier failed to show. I had no choice but to rebook. The box has sat there for 5 days and still no collection. ParcelMonkey say that it’s necessary to rebook again and they’re “sorry for the inconvenience”. Their excuse is just that they’re a comparison website not the actual delivery company but the people they use are awful. Monkey couldn’t describe this outfit better. AVOID AVOID AVOID
02/12/17 by Martin Lanni
RUBBISH DID NOT PICK THE PARCEL UP FROM WHERE I DROPPED IT OFF FOR A WEEK
02/12/17 by Simon Spackman
Always a positive pain free experience at a much better price than high street couriers.
02/12/17 by Tony Robson
Great service all round, would recommend to anyone!
02/12/17 by Sophie Stevens
Excellent service yet again notified what time to expect delivery today!
02/12/17 by Customer Lynn McDonald
Booked a collection service and they didnt even turn up ?? Or contact me also when i asked for a refund didnt even apologize
02/12/17 by Customer Kieran Doyle
My parcels were picked up Monday 1 was delivered Thursday and 1 delivered Friday not good for 48 hrs delivery
02/12/17 by Customer
Perfect. Fast cheap and friendly. Customers for life. Thanks.
02/12/17 by Customer
Top service!
02/12/17 by Alex
Besser gleich ihr geld und das Packet in den Muell stecken. Es kommt nicht an. Die Firma sieht das gelassen. Englische stiff upper lip erwartet auch von dem Kunden.
02/12/17 by sara decker
Parcel Monkey provides an excellent, easy to use service my package was collected and delivered exactly as scheduled. I selected Parcelforce and the cost was less than if I used Parcelforce web site.
02/12/17 by Joan Ryan
two days late with packet collection !!
02/12/17 by Ragyina Krisztián
Parcel monkey deducted £30.94 from me regards courier to Italy.Baggage never got collected by fictitious driver.It delayed courier by few days as useless helpdesk advisors continued to misled me assuring they are re-arranging my collection.despite contacting 5 times with bonkers customer service still waiting for money to be returned. Very disappointing service,beggars belief they operate in London.Beware you get what you pay for.complete fraud
01/12/17 by Regards Alam
Very helpful and easy to use
01/12/17 by Customer
Brilliant, will use you again
01/12/17 by Bob, Keynsham
Fast Delivery!
01/12/17 by Customer
Excellent service.
01/12/17 by Kate
Monkeys at Best!!! :(( Not a happy customer, waited in all day for collection company DX, driver did not turn up! Whats worse didnt receive any communication or phone call to let me know they werent going to make it but I had a feeling they were going to do this anyhow! Contacted live chat and customer service pretty bad and slow responding, now asking me to reschedule and take more time off to wait in, but still waiting for response on refund must have gone home??!!! - wish I used different company
01/12/17 by Joanne Tingle
I am very disappointed of the service by Parcel Monkey. I dropped my parcel on 28th Nov and it is supposed to go within 2-3 days. Still now its in the same place where I dropped. I contact parcel monkey several times and they give the same response each time. They are very irresponsible. I Definitely would not use this company again.
01/12/17 by Customer
Very good service apart from the fact although given a day for collection and giving my contact details etc no contact was made regarding time slot for collection. They only just arrived in time as I was leaving for work within minutes! Tracking process was simple & worked well. Overall good value and much cheaper. Would use again.
01/12/17 by Gary Fisher
very poor service, three days I await the collection of my order, the three days that the customer service has come to enjoy with me, three days I lost work to wait for your driver, I want full refund, and the order delivered the same day
01/12/17 by Maria Joao
Appalling service - didn’t collect on day 1 - lied and said turned up and left a card. Didn’t collect on day 2 lies and said was there at 13.08 Constant messages ignored and told driver way on route Refund in 3-5 days !!!! And didn’t acknowledge any compensation So late with parcel now
01/12/17 by Craig Price
Excellent service. Picked up one hour after booking online and delivered to family in Canada in 7 days.
Impressive, will use again. Recommended !!
01/12/17 by Agnes
Did what it promised!
Courier picked up and dropped off as expected - all tracked online. What was particularly good was that insurance was reasonable price for a more valuable parcel which needed insuring!
01/12/17 by Customer Jo
First time for me to use Parcel Monkey and every thing went smoothly so will be using them again shortly.
01/12/17 by Mr Ian Forbes
Great service, thanks Parcel Monkey. Item was collected, as scheduled and delivered within a few days. Im very happy.
01/12/17 by AJ Newtownards
Posted 25kg package to Netherlands from UK on a Friday and arrived on the Monday. Parcelforce quoted £65 directly from their website and Parcel Monkey quoted £21 inc tax. Ironically it was Parcelforce that fulfilled the contract so an identical service for a third of the price.
01/12/17 by Scotsman
Absolute satisfaction. Great choice, super service.
01/12/17 by Mrs Betsy H
Great service, friendly staffs
01/12/17 by Customer
Dpd who are the company transporting my parcel to Spain are a waste of space. App a waste of time. Sent a week past Friday, and now the following Friday, and still not got it. Supposed to be here 3/4 working days. Tel wednesday, told coming Thursday. Told Thursday coming Friday, but tracking says not even on van at 1pm. Cant get thru on phone, says there too busy. Automated messages getting on my nerves. Same **** over and over again. Another wasted day waiting in,probably for it not to arrive.
01/12/17 by burton Mackie
Our Response: Hello Burton,
We appreciate you taking the time to leave a review.
Sorry to hear about the delay caused by DPD. Please open a support ticket or contact us via our Live Chat facility so we can look into this with the courier.
Apologies for any inconvenience caused.
Kind regards,
Mike
NO CUSTOMER CARE - Very easy to place an order on the website and arrange a delivery but BEWARE if there are any problems. The item I sent was seriously damaged in transit and when reported to Parcel Monkey they instantly started quoting terms and conditions at me and offered no assistance at all. They are clearly working on the model that if they take enough orders then enough people will be happy and they neednt care about those who are let down by the service. Very dangerous way to treat you customers though ParcelMonkey as recent feedback shows you are damaging your reputation and I will certainly advise people and business associates to stay clear of your company.
01/12/17 by Paul Renouf
Absolutely no assistance or support while faced with blatant corruption from the local handling agent. Site wasnt updated with accurate shipping information. Great if nothing goes wrong.
01/12/17 by Customer
I tried to use Parcel Monkey to send a package from Paris to the UK. The contracted courier was Aramex. Courier never showed up for the pickup and there was no explanation given about why. In fact there was no proactive communication at all. I cancelled. If a company cant pick up a parcel without making a pigs ear of it, why trust them to deliver it correctly? Parcel Monkeys chat service was civil.
01/12/17 by Alex Ander
Speedy delivery. Would use again. Used parcel force
only negative: I was not told that prepaid parcels where not collected on saturdays
01/12/17 by Mrs P.
Excellent service will be using them again.
01/12/17 by Archer
Fantastic service. Would recommend
01/12/17 by JACQUELINE HILL
excellent service as usual
01/12/17 by Jues
I wanted to send 19 kg from UK to Germany. Art the selection I paid for 19kg shipment. No confirmation of the order with weight was given. I received a label to ship 10 kg. I complained. The response was that I should have ordered for 19Kg. I checked again and the price was still the same for 19 kg. Did not receive any money back nor an appology. This is plain fraud and cheating customers. I Definitely would not use this company again.
30/11/17 by E Deer
No messing about. No hassle. No hidden extras. Easy step by step order form. Simple!
30/11/17 by Sarah Neasham
Excellent price. Big up!!
30/11/17 by Jed Ryan Charlot
