We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,650 reviews.
I shipped 4 boxes at the beginning of August. 3 arrived and one is still missing. From what I understand the box was returned. I have raised a support ticket, the responses are quite rapid but pretty useless as they tell me about the boxes that have arrived and not the one that was returned. All I ask is for the location of the returned box and this has been going on for weeks. Final result, I am missing one box and wasting time with a bad customer service.
04/09/17 by Miranda Lewis
Excellent service, pleasant gentleman collected parcels and they were delivered promptly the following day. First time using a courier and would definitely use them again . Thank you
04/09/17 by pat
Excellent Service , will always use it
04/09/17 by Mo Ids
For the pick off, the address was a student residence. I think that is better to call the customer first instead of go directly to accommodation office. One person was waiting for the delivery man all day because of this.
04/09/17 by Jaime
Was offered and selected DPD as the carrier. Good price and ease of drop-off were key. Good comms with DPD all through including photos of parcel delivered and left in porch as instructed. So far so good. Unfortunately the parcel had clearly been subjected to some rough handling as the recipient reported a broken component and dislodged glass lid. This despite very careful packing (as agreed by the recipient) and Fragile Tape affixed to the parcel.
04/09/17 by David Harwood
Excellent service. Good value for money.
04/09/17 by Stephen
Really easy to use and pick a delivery date from a choice of suppliers. Easy transaction that worked first time. Brilliant service.
04/09/17 by Steve Earl
where do I start? An account was set up for me but did not allow me to set a password. When I tried to log back in I had to click "forgot password" to be told a reset link was on its way (twice), never received. 3 days later my parcel was still sat waiting for collection and my money had by now left my bank account. I managed to find a contact email via their facebook page so I sent a polite message outlining the problem and as yet still no response nearly a week later. In the end I had to pursue payment back through my bank. Would I ever use them again? Never.
04/09/17 by displeased custmer
Great. I saved 80 euros to send my parcel, compared to what the post office was asking and the parcel arrived earlier than expected.
04/09/17 by Andrea
Very good automatic system, terrible when it comes to speaking to a person, no way of communicating over the phone or chat with a real person, and add or ask information!
04/09/17 by Adrian Stalomir
easy from start to finish, no issues at all, my customer was delighted with service provided
04/09/17 by John C (Adams Fast Food Supplies Liverpool Branch)
Everything as promised.
04/09/17 by Fab
I ordered and paid for a collection of a letter. The letter was meant to be collected the following day. I was warned that if I was not there for the collection that I would be billed an additional £9 (roughly). The next day at 19:00 there had still been no collection. I had been online a few times to check on the status and it just showed collection pending. When I finally got bored I went on to the online help tool. Ian told me that it was after collection course did I want to cancel or rebook? I asked him why I had been missed....No answer he just told me to choose to either cancel or rebook. I asked him if I was now due the £9 fine to be paid by them as it seemed fair that if I had to pay them for messing their time that it would be fair the other way round. No answer he told me to choose rebook or cancel. No apology, no explanation, no nothing. Just rebook or cancel. I asked to cancel and am still waiting for the money. DO NOT use these people. I think they chose an apt name parcel MONKEY. Rather pay an extra few pounds and just get it done right the first time.
04/09/17 by Craigh Ramsden
Advised I would be told a pick up time slot of a hour on the morning of collection. This did not happen and had to wait in all day. After looking for contact details realised there was no customer service phone line for parcelmonkey or dpd. Delivery was estimated to take 4-5 days and was never delivered. Had to be collected from a depot in Australia 2 weeks later. On the tracker it was saying it was at the destination but was not and after calling they advised it could not be delivered to the address.
04/09/17 by Customer
Easy to use website, quick and cheap service. I am happy to recommend.
03/09/17 by Miss Eva Cserti
Booked with parcel monkey for a pick up parcel with Parcelforce on monday PAID FOR A 24 hour SERVICE And came to collect only on friday !!! NOT RECOMMENDED !!! AVOID PARCEL MONKEY HAVEN GOT BACK MY MONEY. AND THERE IS NO PHONE LINE TO CONTACT THEM!!! PLEASE AVOID AVOID AVOID PARCEL MONKEY!!!
03/09/17 by Customer DAVID
Pick up and timings were fine but delivered to a complete stranger two doors away who was luckily honest
03/09/17 by Customer
Absolute useless and dishonest, didnt pick the parcel as scheduled, sent an email to the recipient that it had been collected, rescheduled for the next day and they didnt turn up either, shame I do not know any alternatives.
03/09/17 by Customer
Great service to great prices! Everyone who is going to send parcels should use them
03/09/17 by Maria
What a great service. So easy to use for returning parcels. Have bookmarked them so I dont lose their contact details
03/09/17 by Sandra
VERIFIED REVIEWER BEWARE OF THIS SCAM A COMPANY OF CROOKS AND FRAUDS Hi This is to bring to ur notice that I sent a parcel-packed separately in 2 packs-PARCEL1 & PARCEL 2 (Parcel No. ********* & Inv No. *******) on 15th Aug17.When i first sent this parcel we were informed that it shall be delivered in 4 days.We were contantly in touch with DPD & Parcel Monkey in order to track my parcels but each time we were given different reasons for delay/failure in delivery.Based on their last correspondence we were informed that the address given was inaccurate/wrong.After that i received a message from their side that if i wanted I could get my parcels for which I had to pay £18.90 as its delivery fee as well. But I have sent parcel already in the past on the same address that was delivered by DPD (Consignment No.then **************C and Inv No. then *******) so how was the address inaccurate this time??? Today after 15 days I have just received PARCEL 1 (1 pack out of the 2 ) that i sent on 15th Aug17 while PARCEL 2 is still missing! *ITS A SCAM NOBODY IS BOTHER TO REPLY OR GIVE YOU EXACT UPDATE THIS ALSO THE REASON THEY HAVE NO CONTACT NO ALMOST HALF A MONTH AND I AM STILL WAITING FOR MY PARCEL TO BE DELIVERED BACK TO ME. WHAT A WASTE OF MONEY AND TIME check the review under reviews.co.uk
03/09/17 by Webexley
Great website, easy to compare prices and services on offer. Collected promptly and delivered on time, with good communications throughout the process. Highly recommended.
03/09/17 by Ann Marie
Made it easy to find a company who would deliver a heavy parcel and payment was easy.
03/09/17 by Rich
Parcel was delivered to my neighbour without my consent and was left outside in the garden where box get damaged due rain and content get bit wet too. I have paid for Plus service and cannot see this as special. Disappointed for £26 cost.
03/09/17 by Customer
Was easy to use and list of different companies and price options was good to see on one page. Just need to try and give time slots for collection so not waiting in all day if possible
02/09/17 by Customer
Brilliant service...safe,fast, good rates and trackable all the way absolute 1class service. Thanks Parcel Monkey.
02/09/17 by Brian
I am so glad its amazing service I will be with them in future.
02/09/17 by J Hassan
Excellent!!!! Great service, no problems. Thank you!!
02/09/17 by Customer
Great!! First time we have used the service UK to Germany, and shall be using it from now on. Value for money, arrived on stated day, and in good order. Thank you Parcel Monkey.
02/09/17 by Debs Alders
Did everything they said they would - no problems - no hassle - no mix up - unlike others Ive used
02/09/17 by MR SANTORIELLO
Fantastic service with fast delivery. Well be using the service again in future.
02/09/17 by Customer
FOUR HOURS LATE, RUDE, NO CONTACT NUMBER AND NO COMPENSATION OFFERED. Cancelled in the end as they wanted me to wait an additional hour! Avoid like the plague.
01/09/17 by Sabrina Hummel
excellent service very fast!!!!
01/09/17 by sam
Easy, Fast and affordable.
01/09/17 by Amir Soleymani
Good price. Delivery delayed by Bank Hols and Weekends
01/09/17 by MikeBracknell
Sending a fragile 10 kilogram parcel from the UK to Australia turned out to be quite easy and delivery was carried out within the week with no damage incurred. And from the local Post Office.
01/09/17 by Peter
Swift delivery to Germany!
01/09/17 by Caroline Hurst
friendly driver and very helpful. Company , whom the parcel was for has returned my money so very happy. Would not have to think twiceb about using this service again. A big thank you Parcel Monkey from me.
01/09/17 by Lynda Dennis
Always very happy with the service thank you
01/09/17 by Maria Kelly
The parcel was to picked up Friday but was not picked up until Monday
01/09/17 by Alicia
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