We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,650 reviews.
Paid for Parcelforce24. Was delivered on the 3rd day. Have raised an investigation with Parcel Monkey and 4 days on have heard nothing......
07/09/17 by Ray Sellars
Perfect service! Our two 20 kg boxes arrived after two days. Would absolutely recommend it!
07/09/17 by Rebekka Weiß
my first experience with parcel monkey was excellent!
07/09/17 by Joao dj
Excellent fast service in affordable price. Will use again.
06/09/17 by Lenko Mladenov
Good service excellent prices.
06/09/17 by Robert Vogan
Quick, easy & affordable.
Sent the parcel off on the day after waiting 30 minutes for the label to come through.
Very happy.
06/09/17 by Samuel J
I love Parcel Monkey!
Really easy to understand and book online with no drama.... Really competitive rates, and excellent help staff...
06/09/17 by Customer
I cannot trace the parcel. REPEAT I CANNOT TRACK THE PARCEL: 15505356213650 It is really very annoying & upsetting. It says it will be delivered on 5 September 2017 which was yesterdays date. After that all is SILENT. WHERE IS THE PARCEL??? I have called your office today & they also cannot locate it. They say the depot in Spain is closed now. The question is that it is more than 24 hours then why nothing is in the system. If NOT DELIVERED THEN IT SHOULD SAY SO. WHY NOTHING IS TRACEABLE????? Please get in touch with me on: 07404404095
06/09/17 by FAZAL ABBAS WAZIR
5 days door to door UK brisbane, what a service.
06/09/17 by Jon Ledgard
Great, economic service. Highly recommended!
06/09/17 by Simon Bobeldijk
As always a first class service at a reasonable price
06/09/17 by Roewood Collectables
Very good service, will continue using them...
06/09/17 by Tims
easy to use got there safe
06/09/17 by Dan cooper
excellent service and price!
06/09/17 by stuart
The ordering process is fantastic....as you would expect, but after sales is something that is shocking, the live chat system they have is completely useless. I need to print the customs document that i was asked to complete, the link provided is not a pdf or work but an internet linked page. I entered into live chat, currently for 40 forty minutes, they have read the question i have asked sometime ago but are not responding. I cant post until I attach the customs document, and have to post today After 59 minutes, I am asked to bear with them .... Belle is very impressive, taking 8 minutes to respond after reading my message
06/09/17 by barry
It is most annoying to not get an status on del, I ship in the uk, Europe and further and it wastes my time, P.M time when the parcel delivery status does not change, then I have to rely on the customer to be honest to say if he/she have the parcel, I ship out and expect confirmation on delivery, I pass this onto PM as an issue but still not resolved, you would get more of my business if you sort the couriers and your reporting structure.
06/09/17 by Steve
brilliant good cheap service I will use again
06/09/17 by Customer mick mann
Excellent service and simple to use....well done and thanks for saving me money!
06/09/17 by Mike
The shipment run as we agreed. I´m pleased and I can recommend your service.
06/09/17 by Ensikertalainen asiakas
Reliable pickup and quick, damage free delivery. Understandable online forms.
Thank you very much
06/09/17 by Customer
Hassle free & reliable service & cheaper than most
05/09/17 by Customer
Really impressed with the service, from both ParcelMonkey & DPD, who both kept me well informed. Excellent price too.
05/09/17 by Mr Holden
Very happy with the service.
05/09/17 by Tim
Such an efficient and professional service , I highly recommend Parcel Monkey and strongly advise to use them as the first option rather than post office.
05/09/17 by Jean R
Easy to arrange delivered on time
05/09/17 by Sandra
Shipment ID:PM5668025 Shipment ID:PM5665352 Three weeks have past no signs of these missing parcels! SORT IT OUT! "Parcel Monkey" Blocking Me on online chat Your only way of communication is not going to help You reported now to trading standards and have reported to My credit card company under the supply and goods act 1983 Oh yes I will get My money back and I will make sure Youre put out of business! YOUR CUSTOMER SERVICE IS SHOCKING!
05/09/17 by Mark Slade
Excellent service.
05/09/17 by Customer
Do yourself a favour and not trust this company with your goods! I sent a parcel with them a month ago and no delivery attempt has ever been made. They do not have a phone number to contact them on and do not respond online. Ive requested help from a manager there several times on this and not had any response. After ignoring my requests to resolve this and get a response from management for the past month they have now emailed me threatening to throw my parcel away unless I pay them more money! This company is seriously bad news. Reported to trading standards prior to writing this review. They have effectively stolen a couple of hundred quid from me! Parcel Monkey is a complete complete scam. Stay away.
05/09/17 by Tom O'Shea
Collected on time and delivered on time in good condition, with a smile :-)
05/09/17 by Suzanne
Parcel Monkey - Parcel to Germany
First class service - parcel delivered from North of Scotland to
Southern Germany in 60hrs - great price
05/09/17 by Alan Mackenzie
Good value for money
Delivered nearly as planned (slightly longer than expected)
05/09/17 by Customer
Very good, parcel delivered on time
05/09/17 by Customer
very good service, collected when they said, delivered when they said. wouldnt hesitate to use again or recommend
05/09/17 by Customer
Never collected parcel but took the money!!!
05/09/17 by Immortals Guild
Always easy to use, gives you a whole range of companies for selection and great prices with quick drop offs/collection depending on the option you choose. This was much cheaper than small items I have sent at the post office before. Would 100% recommend.
05/09/17 by Customer
Not good experience
05/09/17 by Customer
I was told to expect a 1 hour collection slot in a 9am email but that never happened. Livechat was hopelessly slow. The tracking worked well once the parcel had been collected.
05/09/17 by Customer
you could not have done any better
04/09/17 by david berry
Easy to book. Reasonably priced
Courier turned up early on the delivery day so we did not have to wait in all day
04/09/17 by Maxine Chamberlain
great service ,fast and reiliable
04/09/17 by philip gatton
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