We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,649 reviews.
Easy to use and good rates , excellent comunication
11/09/17 by Customer
An excellent service this time. Thank you.
A relative did not have such a good service over the Easter Period when presumably the carrier had not taken into account Good Friday and Easter Monday in their calculation and the parcel was delivered late!
11/09/17 by Mark Probyn
No problems at all!
11/09/17 by Cain Sport Printing, Wilmslow
Everything fine!
11/09/17 by Customer
Fast delivery and hassle free.. Like it should be..
11/09/17 by Sérgio
simple and fast
11/09/17 by lisa
Ever wonder why this company has few sites where you can review them? Its because they lose all your things and refuse to compensate for their mistakes. After weeks that amounted to many hours of wasted time and energy on my part, they will not credit me back for the item amounts OR for the delivery fee I paid!! They made the mistake, apologized for it, yet no full refund will be issued. I have never encountered a company like this in my life. They know there is nothing you can do about it so they take complete advantage of you! I am so upset over the lost valuables and the fact I will not receive the total funds back. When people treat you like this, its sick. I have been very understanding and patient and now I will never see that money or my things again
11/09/17 by Alina Shah
LAIRS AND TIME WASTERS!! They lost my suitcase with all my belongings and take a month to claim insurance and only cover £300 when it is worth £1000 minimum and all they can offer is apology... DO NOT RECOMMEND!!!!
11/09/17 by Rachel
Easy to use. Good online help if you need it. Site works well
11/09/17 by Paul Kelly
Fantastic service - why did I not know about tis before?!
Well done PM.
11/09/17 by Customer
Never let down by excellent facilitator..easy to use....quick & efficient.
11/09/17 by Francis MUNOZ
Great service run very smoothly. Updates available at every stage.
11/09/17 by Customer
Very efficient, easy online use, collection and delivery on time.
11/09/17 by Trudi
Excellent service. Thanks
11/09/17 by Customer
Brilliant price and service.
Easy to book.
Clear, regular tracking of my parcel from drop-off to delivery.
Delivered within stated number of days (UK to Southern France).
Excellent service - given 40 minute window of time on the day of delivery and the delivery van arrived exactly on time (even offered to carry the box upstairs to my front door).
Would highly recommend, and use again.
11/09/17 by Miss Tranter
Super quick and very reasonable!
11/09/17 by Louise Butler
went smoothly, will use again
11/09/17 by Customer
Parcel monkey dont care 7 days later parcel still not delivered ask for refund still waiting same excuse again and again parcel monkey get grip and sort this problem out
11/09/17 by darren
First time that I have used parcelmonkey but I will be a regular user for my international shipments now. Collected and delivered on time
11/09/17 by Customer
fast deliveryed
10/09/17 by Customer
Delivered on time will use again
10/09/17 by MR P DENNETT
Saved password which didnt work when i tried to login. Requested password reset, never received one., neither in junk mail. Still cant track my parcel. Have to call dpd every single day. Never using again
10/09/17 by Customer
I decided on the 4 day delivery from uk to spain. It is 12 days later and it has still not been delivered. No apology or explanation given as yet....
10/09/17 by cara shore
Excellent service and easy to use would recommend and use again!
10/09/17 by Angela Johnson
Ups keep sending me a repeat mistake additoon charge . Used your live system to amend a wrong address. They amending my label but not he carers instruction so they went th wrong house. Your site hesitate so times gets dtuck . Handy enough but not perfect.
10/09/17 by Graham durrant
Just amazing!!!!!
Great communication.
Very straight forward and speedy delivery.
10/09/17 by A H Bristol
The original contract promised 2-3 days for delivery. The package was collected on Tuesday Morning and it is still at the first stop in Sweden And it has not been delivered after six days. I wonder if one more day will suffices to complete the mission or the delivery requires much more days.
10/09/17 by Customer
Great service,pick up on time & delivered on Time.
10/09/17 by Mr Chirag Parikh
Failed to pick up parcel twice. Ended up asking for a refund and travelling 2 hours to collect myself. No apology really bad service would never use again
10/09/17 by Lisa Wheadon
Always 5 star service! Thanks.
10/09/17 by Pekka Kuivala
great site to use ...easy step by step instruction ..only thing was it didnt exepted first credit card ...but took second go with differant credit card ....So over all good way to get what you need collected from one place and delivered to another in prompt expert way .....thanks
09/09/17 by Tony Watkinson
Should specified the time to collected
Should have a discount for frequent users
09/09/17 by Sorana Frinculescu
Excellent service - collected and delivered as promised
09/09/17 by Hugo
Tried loads of companys for quotes parcel monkey the best price and service only problem was no printer for label would be better if could do on my phone
09/09/17 by Maxine
Excellent cost effective reliable aervice
09/09/17 by Mrs Harrison
A complete nightmare, from start to six weeks later, when the packages have still not been delivered to my customer Appalling communications, ignorant staff on their chat service, no telephone number, a totally faceless brokerage service, giving no confidence whatsoever The courier managed to lose one package, which they tried sending back to me, before returning it to the French depot for delivery No attempt made to deliver the packages, contact either me or the recipient, or update either of us, before shipping them back to Southampton They now want me to pay for returning the packages to my address, before they will consider delivering them correctly I cant imagine any circumstance when I would consider using them again
09/09/17 by Chris Greenwood
Brilliant service and fast delivery
09/09/17 by Customer
Lots cheaper than booking directly with carriers, easy to book, easy to get updates on progress. I will definitely use again!
09/09/17 by Customer
Was surprised at speed parcel arrived & in good condition,no damage. Cost was fair. Another better alternative has been needed for a long time for shipping items o/s,only spewing i didnt try Parcel Monkey earlier.
09/09/17 by Customer Jason.
Smooth procedure, quick delivery abroad
09/09/17 by Customer
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