We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
So first time user. Less than half the price of Royal Mail to post uk to Swiss. Did exactly what it said on the tin. I’ll be honest I measured my parcel generously so no arguments on size and weight. Filled in the very easy to follow instructions and it could not of been easier. I’ve been raving about it and telling all my friends I’ve found a fix to the crazy expense of postage. Well done and thanks.
06/12/17 by Expat in Swiss
Great service
05/12/17 by Customer
Thank very much I am really satisfied thank you so much you made my family very happy
05/12/17 by Customer akila rigui
The service was brilliant but instead of waiting at home for the whole day so the parcel could be picked up, it would have been good to have an approximate time for pick up.
05/12/17 by Nyasha
100% service
05/12/17 by Vasilij T
I have used parcel monkey since 2014... Spectacular service each time. Courier has never failed to turn up and they always come in time.
05/12/17 by Customer
In general very good prices for sending parcels. However, the main gripe that I have with this company is that I have to wait some time before the labels (parcelforce) are emailed to me. Usually it takes up to 15 minutes but the last order through parcelmonkey took over an hour. PM states upto 60 mins I could be waiting for the labels which I just do not understand when other companies allow the label to be printed instantly after purchase. When I complained through the live chat, I was told that there was an IT problem as the cause for the delay. As a customer it would be helpful if the company posted the issue on the homepage so that potential customers would be made aware before making an order. Most people would like to print off their labels ASAP once they make a purchase.
05/12/17 by Customer
Very pleased with the service will use you again!
05/12/17 by Customer
Perfect. Nice and quick
05/12/17 by Martin Thoroughgood
No notification parcels werent being collected. Took agent ages to reply to me on live chat. Shoddy service
05/12/17 by Customer
Appalling! They did not collect the parcel, offered no apology or compensation. Will never use again.
05/12/17 by Lauren
fast efficient service and easy to use
05/12/17 by Customer
International parcel sent by Thursday and delivered on Tuesday!
Hassleless during the whole process, I will definitely recommend others.
05/12/17 by Customer
Unfortunatly unable to track once it had left the uk so dont know if parcel has arrived or where it is
05/12/17 by Mr Mccarron
Absolutely terrible. Lost our parcel. Noone to contact. When someone does get in contact they ask the same question over and over again. Avoid at all costs.
05/12/17 by Customer
Job well done: fast and efficient, best ever experience. 5 star reccomendation.
05/12/17 by Customerfeatherstone
This is a service I can really recommend and Im usually too lazy to rate services. This is easy to order, price is unbeatable and you know exactly where the package is. Well done guys.
05/12/17 by Customer
Ripped off. First and last time I use you. Quoteca price to lock you in then debit more money from your account after delivery with no redress
05/12/17 by Ripped off customer
Very easy service, fast delivery! Spot on. Will use again. Highly recommended
05/12/17 by Emma
Everything went as promised regarding collection.
05/12/17 by Judith Coote
Monkey is certainly correct when it comes to these guys, arranged 12 parcels to be collected payment confirmed and receipt for payment received. Parcels not collected, spoke to several people via live chat no apology for explanation offered apart from saying i hadnt paid??? Sent proof f order and payment and they refused continue to answer my query.
05/12/17 by Matthew Garner
It would have been a five but the details on my parcel should have been given to the driver all the driver had was the postcode of the industrial estate but on the parcel it had all the information where to pick up the parcel from
05/12/17 by Peter smith
Easy ti fill out forms and fast affordable service.
05/12/17 by Customer
Easy to use site.
05/12/17 by Mr Graham Huggett
I would recommend parcelmonkey to any of my friends
05/12/17 by PAMELA S!
Very speedy delivery considering there was a public holiday. Very happy
05/12/17 by Jane Gibson
Picked up on time but despite paying for notification of delivery have received nothing - I still dont know if my parcel was delivered!
05/12/17 by Eric Hall
DO NOT USE THIS COMPANY - booked a DPD international service through Parcel Monkey which was still not delivered almost one month later and then was advised item was lost. Apparently they tracked it only as far as collecting the item from our office and then lost all contact with the parcel. Help desk were unable to offer any help.
05/12/17 by Richard Burgess
Super quick service. Thanks
05/12/17 by Customer
I have made booking to collect parcel at China, it was Chinese text, system accept it, and asked me to wait 30 min and labels will be emailed to me after hours no emails, then when i checked my Parcel Monkey account, shipment has been cancelled without notification, i have contact customer support, they told me they do not accept Chinese letters, thats fine, this is not a problem, i was happy to find address in English text, i gave them, they said they will be resubmitting order, and it will take 30 min again, no problem, I wait couple hours then contact them, (by the way their customer support like roulette game each time you wrote different person replies you back, you dont have someone who helps you always during the chat, and every time you write text you need to explain the issue again and again because they are lazy to read the chat conversation from start only checks and reply to your last message). and after i contact them they said they have submit again wait again 30 min. it has repeated same problems again and again, and i start chat 9am yesterday until they goes offline. Today i contact them again, and they said they need to re-book for tomorrow, however it was not booked yesterday no labels received? And i asked them why it is caused me all day to wait yesterday, no replies. and today again they made me wait hour, no labels again!!! They kidding with us i told them to contact their manager, or do manually, and no reply!!! After hours of chat they said "They will raise this to Their supervisor" i asked how long it will take, they cannot give time frame for this, how can i trust them to wait X time after this? And this shipment is for the business purpose, and we have to receive our goods until end of this week!!!
05/12/17 by Aycan Cigdem Yumusak
Very late delivery. Parcel gone missing. Ignored me when I requested an explanation. My customer is very unhappy and Im reluctant to use PM again
05/12/17 by Customer
Spot on service @ a very cheap price
I had a 30KG parcel collected & delivered all for just under 14 pounds including insurance cover!
05/12/17 by Bryan
provided an excellent service , label for package and tracking information
05/12/17 by paul causer
Used to deliver a package from UK to Sri Lanka and very happy with the service. Timely delivery and reasonable price. Well done !
05/12/17 by Kosala Wick
International deliver that takes 2-4 days at an above average price, but you pay that bit more for the service. What I paid for was the tracker not even right from parcel force, customer service where the only response was please wait 24-48 hours for a reply. And its currently day 8 and Ive just been told my parcel hasnt even left the post office literally a 5 minute walk from my house. There is no way my parcel is getting to the USA before I need it too.
05/12/17 by Zak Hall
Excellent. No issues whatsoever. Would definitely use again.
05/12/17 by Leslie
sent parcel via hermes...took 2 weeks to reach buyer. shockingly poor carrier, will never use again
05/12/17 by Mr Cashmore
Our Response: Dear Customer,
We appreciate you taking the time to leave a review.
Can we kindly remind you that we are a price comparison website and not a courier. Also, we do not offer Hermes as a carrier on our site?
if you would like to discuss this further or require any assistance, please contact us.
Kind regards,
Mike
Good fast safe service
05/12/17 by Colin Hore
I wouldn’t even give one star. The delivery itself was a nightmare which is not their fault but the customer service is shocking. Only online chat where the responses are slow if any at all
05/12/17 by Customer
EXCELLENT SERVICE AT A GREAT PRICE - VERY RELIABLE - HIGHLY RECOMMENDED!!
05/12/17 by graham keath
