We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Great service
06/12/17 by Mr Philip Williams
Spot on service
06/12/17 by Janet Cummings
Very helpful customer service when my parcel wasn’t picked up. Fabulous service. Great price and service. Highly recommend to anyone.
06/12/17 by Jayne
First time user - trying to do a good deed returning a parcel for an elderly lady. First attempt I put a wrong day for collection - wouldn’t let me change so I opened a new page and started again for a different day collection. All went through ok - but half an hour later was sent two returns labels and had been charged for two collections of the same parcel!! Have emailed parcel monkey several times to try resolve this problem and have been totally ignored?! No acknowledgement whatsoever!! Although nice man picked up parcel on correct day as requested- wouldn’t use this service again as there is nobody to help resolve any problem you may have. No phone number. No human contact!!
06/12/17 by Julia Hemingway
Easy to use and very reliable.
06/12/17 by David Belton
great service easy to track parcel great price.
06/12/17 by Customer
Booked for pickup late evening and to my surprise the parcel was picked up early next day. The gentleman that picked up the parcel also supplied the address label. I had notification that the parcel was delivered the following day and I just want to say that I received excellent customer service at a very reasonable price. Good on you parcel monkey
06/12/17 by Happy Chappy
Efficient, easy to use service. Prompt collection following morning
06/12/17 by SSD
Great service and half the cost of Royal Mail!
06/12/17 by Customer
Easy to use, input your address and where it going, very competitive rates of postage, print label, job done. Simple and cost effectivd.
06/12/17 by Paul C
Cheapest service. Parcel collected from Home in U.K. Reached Netherlands 2 days later, as promised.
06/12/17 by Helen
Excellent service
06/12/17 by Ian Poole
great service will use again
06/12/17 by Mr Robert Grove
Booked next daty delivery using Parcelforce. Delivery made 2 days later.
06/12/17 by KCBS
Excellent service. On time both pick up and delivery!
06/12/17 by Customer
Booked next day delivery using tuffnells. no collection made
06/12/17 by KCBS
My mum used royal mail to issue a letter to New zealand at over 2 pound in postage and it took three weeks to arrive. I went to royal mail who quoted me a ridiculous amount and I brought my parcel home. I found you on the internet, you collected my parcel as you said you would, my parcel has taken under a week, its a Christmas present I am well and truly delighted by this service and will recommend you to any one I know. Fantastic, and no I know I will use your services again
06/12/17 by delighted customer from Castleford
Fantastic service ; great price and speedy delivery! And overall really easy to book!
06/12/17 by Customer
Very pleased as the collection and delivery were as wed been informed. The only thing Id say is be wary if youve got anything fragile as some tins of food got very dented (they were at the bottom of the box) so wrap things well and put anything breakable right in the middle of the box. The price is fantastic.
06/12/17 by Cheryl Adams
Very good service, kept in the loop from start to finish.
06/12/17 by Secured Openings
I really like using Parcel Monkey. However the carrier they used, Tufnells did damage a consignment so luckily this review is for Parcel Monkey, not Tuffnells.
06/12/17 by Martin Millan
Do not copy and paste this rubbish text to all your replies, you are not helping at all!! "Please open a support ticket with the subject FAO Manager so we can resolve the label issue." 1 week passed still trying to chat with your support team to arrange collection!! They dont know what they are doing, every time different person replies to our messages, and each time they dont understand the matter we need to explain and explain again, i have spent 4 days on the computer now!
06/12/17 by Aycan Cigdem Yumusak
Excellent service. Will use you again to send goods to South Africa. Fast and efficient.
06/12/17 by Kath
We had 2 deliveries booked in through parcel monkey. One with parcel force the other with DX. Parcel Force collected the same day, gave us a tracking number straight away and it was hassle free experience. Very happy. We also had some parcels with DX to be collected the next day. They didnt arrive until the day after this so totally we missed our 24 hour delivery slot we had paid for. Some things didnt get delivered until 3 days later. When trying to sort this out with DX they said we would have to take it up with parcel monkey and to this day I cant be sure what actually happened. Very disappointing!
06/12/17 by Bettzy
I love this side ..everything perfect...form collection to delivery
06/12/17 by Rose
Excellent service. We use them regularly to send parcels abroad. Parcels never get lost and are always delivered on time.
06/12/17 by Mr Christopher Thomas
To send boxes are easy and cheap
06/12/17 by Yilmaz
Really good service. Decent customer support.
06/12/17 by Trish Gregory
Cheap, but parcel arrived late. Otherwise good service.
06/12/17 by Customer
Good service - recommended.
06/12/17 by Customer RT (Devon)
Good price and delivery was as expected through Parcel Force.
06/12/17 by Heinz
Fantastic service and on time delivery
06/12/17 by Noel Micallef
Id never heard of Parcel Monkey until a friend recommended them to me .. I had a large /heavy parcel to send and to be honest didnt know where to start to find a company that would do it for me or any idea of how much it would cost ...
Parcel Monkey solved the problem by giving me a list of companies and the various prices available to me..
Ive already told other friends about Parcel Monkey and Ill certainly use them againthe next time I have a parcel to send
06/12/17 by Sandra
Lost my parcel so goes without saying that it was an unacceptable experience. I should have just left my parcel where it was to save the money it cost for them to professionally lose it. Thanks for nothing.
06/12/17 by Customer
booked at 8am Monday 27th to be picked up same day, did not happen, next morning was told could not be picked up today but will be tomorrow, was eventually picked up late wed, was told it will be delivered tomorrow thurs, didnt happen, finally arrived late Friday afternoon, paid £17.00 for this service, not impressed. Not only did it inconvenience myself, but for four days my poor mum had to wait in.
06/12/17 by mrs A Wells
If i could give no stars i would! Parcel was returned top parcel monkey as the courier couldnt find the address apparantly, even though the address was correct. sent a replacement using another courier to the same address and it arrived. parcel monkey wanted to charge me for the return!!!! they have now "disposed" of my parcel, so not only have i lost the cost of the item, i have the replacement cost and additional courier costs involved. AVOID AT ALL COSTS! THEY HAVE ZERO CUSTOMER SERVICE SKILLS!!
06/12/17 by charlotte
Excellent service prompt and reliable would definitely use them again
06/12/17 by denis and thanks for your order
easy to use with clear instruction of what to do.
06/12/17 by Shaun
Very easy to use your service thank you.
Delivery took longer than expected but that may have been due to a weekend in the middle.
Certainly cheapest rate to South Africa I could find. Will use again.
06/12/17 by Heather
I arranged a next day collection last week, had to phone them to chase, they eventually collected. Yesterday I came home from work to find they had redelivered my parcel to me instead of returning it to the business it was meant to be delivered! **** service will not be using again.
06/12/17 by Nicky Sharp
