We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,649 reviews.
Promised to another courier by 18.00 on 2 sepeate occasions with me chasing them after the first no show and now still a no show again. Waited at work for over an hour for these people to show up. A total waste of time and will now cause me a great deal of apologies to my customer who has been let down. Avoid at all cost!
18/09/17 by Rob jOHNSTON
Great service will be using again.
18/09/17 by Sue
Really excellent service which we will use again
18/09/17 by Mike
Excellent service. The local delivery company contacted in advance to arrange the delivery, which is very unusual in Dubai.
18/09/17 by Elizabeth Woodger
Very good an fast service , friendly driver and fast deliver to France . Will use it again .
18/09/17 by Customer Lindi Turley
Friday was the first time I ever used Parcel Monkey and the last. The customer service is shocking. The only method of communication is live chat/email and they arent interested even then. I paid for my parce to be collected Friday and the job was booked with DX. There Collection time was between 8:00am - 6:00pm and By 5:30pm id had no update online and it had not been collected. My parcel needed to be collected that day and when I contacted Parcel Monkey, they were not interested in and said I would have to have the parcel collected monday, which was clearly not what Id paid for and actually ended up costing me again to post it with parcel force and more money to compensate my buyer who was expecting there order being delivered. Even today I had no response to emails Id sent over the weekend Barr one now patronalising asking if I wanted to cancel my order then.. uhhhhhh I think so parcel monkey as your service is disgusting like your customer service skills. Now lets wait and see how long a refund takes, as I hope I dont have to deal with them again, they are an absolute disgrace!! Id avoid there service like the plague and go via my Hermes which I usually do and Ive never had any problems.
18/09/17 by Miss Diane Hunter
Very easy to deal with and good prices
18/09/17 by Gavin Kenning
the parcel has still not been delivered !!!!!
18/09/17 by Customer
no hassle picked up when told and the delivery was very polite and helpful
18/09/17 by Customer
flawless service. parcel shipped from Uk to Italy with economy service, arrived in 3 days.
18/09/17 by Francy
The first time I ever used Parcel Monkey and can assure you that it will be the last. The customer service is the worst I have ever encountered and the only method of communication is chat/email, not a single contact by telephone. I paid over £80 for my parcel, for next day collection, and this job was booked with DX. Collection time was between 8:00am - 6:00pm. By 5:30pm there was no update online about my parcel and it had not been collected. This parcel was time critical so needed to be collected that day. I contacted Parcel Monkey by chat and they were not interested in the slightest and said I would have to have the parcel collected the following day, which was clearly not what Id paid for! I decided to contact the courier directly myself and managed to sort it with them but had to call them 3 times on a premium rate number and was on the phone for over an hour in total! I put in a complaint to DX after the parcel was delayed (was collected to late to go out that day so was a day later arriving), they agreed to refund my delivery costs and sent this refund to Parcel Monkey. Parcel Monkley then took over a week in sending my money back and again I could not contact anyone by any means other than email! Glad I finally got my money back and that I never have to deal with them again, they are an absolute disgrace!!
18/09/17 by Joanne Ward
HORRIBLE SERVICE! As parcel Monkey are an agent they have resposibilty for the case which they ship, DPD lost my parcel and do not compensate since it is under parcel monkey, parcel monkey are ignorant and cannot deal with customers they just keep apologizing but do NOTHING else. Seriously use AT YOUR OWN RISK, if something happens to your package there is no one to talk to... if all goes smoothly then there is no need to talk to anyone... at your own risk!!!!
18/09/17 by Rachel
Quick and easy with status updates along the way.
Brilliant Service!
18/09/17 by Customer
Parcel collected from us on 29th August to ship to France and it was delivered on the 31st August - well done
18/09/17 by Mary Crisp
The parcel has not left UK as per the tracking on 16 September. The parcel through DPD I paid for 3-5 day delivery time. This obviously hasnt been met and the majority of the items from within the parcel were required for the 16 September. This has now passed and almost pointless. DPD has let you down in my eyes and wasted my money buying the items initially and also paying for a premium service to meet my deadlines.
18/09/17 by Customer
I was waiting 1 week to get my parcel home. Not normal at all. Usualy they need 2 days. But with them ,....
18/09/17 by Customer
Very quick & easy and all delivered safe and sound.
Would have given a 5 star......except the "track my shipment" wasnt updated", and the day I requested a status update the package arrived on my desk (from the UK to NZ!!!)
18/09/17 by Customer
Fast and cheaper than the quoted price direct fro the courier by over 55gbp. Cant fault it.
18/09/17 by Amy
Simple and straightforward service. Would definitely use again.
18/09/17 by Mrs Linda Carstairs
Good when i found out local drop of point.Fast and good price would use again
17/09/17 by Customer j myers
So much cheaper than going straight through parcelforce.. why pay more for the same service? They even send you labels to.print out and stick on! Couldnt be easier.
17/09/17 by Ian Finlay
excellent as always
17/09/17 by Cyiustomer
Excellent price. Reached Germany in 2 days. Great tracking.
17/09/17 by A King
EXCELLENT SERVICE
17/09/17 by Customer
Straightforward and reliable.
17/09/17 by Customer
Everything went smoothly as planned and at a very good price!
17/09/17 by adrian dobbs
Great Service
17/09/17 by EdW
Great service, good price, prompt attention.
17/09/17 by Shiona
Straight forward, reasonably priced, and super fast!
17/09/17 by Customer
Never let me down.
17/09/17 by Customer
Very quick and profesional
16/09/17 by Ana Karaman
Picked up on time and delivered on time
16/09/17 by a hartley
I had a parcel sent from Australia to London and everything was really easy, the website is simple to navigate and book courier services. You can sign up for text message/email updates on tracking your parcel. The parcel came within expected time and in perfect condition. An easy process at a really good price, I would recommend 100%.
16/09/17 by Natalie
Very easy to use and everything happened as scheduled. Very pleased.
16/09/17 by Roebuck
Easy to do and collection and delivery good would recommend to both friends and business customers
16/09/17 by Mrs mary blatchford
Very efficient and reliable service.
16/09/17 by Danilo
I have tried repeatedly to get any proper response concerning my parcels Over seven weeks now, and no further forward They are still sending out unconvincing chats, using their pointless little application No telephone contact, no emails, just a limp series of feeble attempts to fob me off The email suggested by James just bounces back Thoroughly dissatisfied & disgusted
16/09/17 by Chris Greenwood
Have used the service a few times now. So far have had no problems and able to track my parcel all the time its in transit. This last parcel arrived two days early! As long as you follow instructions the whole process is very simple. Only one small issue. I usually send items out to my family. All innocent. DVDs etc - but EVERYTHING seems to be on the restricted list. I understand in these days that security is very important but really! Anyway small moan over. Good service.
16/09/17 by Customer
Failed collection and never contacted me. Waste of money
15/09/17 by Customer
I would recomend Parcel Monkey to anyone.
15/09/17 by Sónia Valente
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