We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,650 reviews.
I would recomend Parcel Monkey to anyone.
15/09/17 by Sónia Valente
The absolute worst service ever! Didnt pick up my package when they said, three days late. Called repeatedly to find out if they were coming. Didnt get to its destination when they said it would and took over a month to get to me, and then I had to contact them everyday to find out what was going on and where was my package. If I wouldnt have contacted them who knows where my stuff would have ended up! Finally I had to contact the carrier itself to track my package after two weeks because parcel monkey had no clue. Then they labeled it wrong on their end and I was told I had to pay duty/tax on my personal items like clothes and shoes of almost 300 pounds. Absolute nightmare of an experience with this horrible company dont use them! Save yourself the stress.
15/09/17 by Kalie Hartman
Even though we checked with the courier that our packaging looked ok, the goods arrived damaged.
15/09/17 by Mrs C
Would have given 5 stars but was expecting both parcels to arrive together as collected together but the bigger of the two parcels took an extra day to be delivered
15/09/17 by Hazel
Sent my Parcel to Malta Via the monkey, all quite painless as usual with P-M
used parcel force as it was a 4 day delivery ?? and the same price as others.
Tracking with P-Farce is pretty ropey , and disappeared completely once it hit Malta ( . 3 days since it arrived on the island and no clue if its been delivered yet !)
So about 8 days so far out of the 4 Days quoted Doh!!! beware.
15/09/17 by Concerned Customer
Good price and delivery
15/09/17 by Andrew
the person did not deliver my baggies to my door and said I cant carry your luggages because they are 30 kg and too heavy for me and I had to carry all my luggages.
15/09/17 by Customer
Great service.
My only gripe is that I still havent received my parcel because the ITALIAN system is awful!
15/09/17 by adam
I have an Online Business and send approx 50 parcels a month i used Parcel Monkey for a little while but have now changed. Their customer service is shocking, they keep informing me they will get back to me but never do, i keep having to contact them to be told the same again. If you parcel is not delivered in any way it gets sent back to them and the want £17.50 to send it back to you or destroy it. They still have one of my parcels with £250 worth of my customers items in it, they have said on numerous occasions they will send it back to me but after a month they still have it. I am now going down legal steps to recover my goods and also through loss of custom. This has happened to me 3 times in the last month all using ParcelForce/GLS but with Parcel Monkey at the helm. Be Aware
15/09/17 by Mark Lord
Very easy to organise online. Collected and delivered parcel exactly when they advised they would. Communication spot on. Will definitely use them again.
15/09/17 by WF
Wow! Theres not enough space! My (new box) parcel got to me ripped and round, few clothes damaged-few lost-like my favourite Obey top! Thanks for that!! Help your self for extra charge with no consideration to let me know first and still in process to get my money back because I have to prove my parcel was that weight!! Rude and ignorant when picking up the parcel with pretty much comment "no one cares", after asking for Fragile stamp, late-not a week delivery as advertised, but 3! Also changed the delivery company I chose to a different one..??!! Polite, but unhelpful through out the process...I will be not using your services again and will never recommend as well.
15/09/17 by Silvie
Fantastic service! Prompt collection and delivery. All arrived safely and in perfect condition.
14/09/17 by A Happy customer
The service was excellent! The box arrived undamaged and within the specified period. Highly recommended ????
14/09/17 by Diana Muravyova
Great price and fantastic service and will use them again the only reason I give them 4 stars instead of 5 is that the updates during the delivery period were poor but I would still recommend them
14/09/17 by Shirley Wallace
Excellent service and amazingly fast delivery times.
14/09/17 by Mike
poor service sent a parcel to Australia by Express 4/5 days delivery sent on 4/4/16 arrived 18/4/16 after a lot of phone calls. complained to Parcel Monkey (Brandon) accused me of putting the wrong address in fact it was the courier that use another label with the wrong address. now I used another courier service and find they are much better.
14/09/17 by r.allen
Parcel monkey were terrible they didnt another courier No one turned up will not use again
14/09/17 by Customer
Very good service and competitive pricing
14/09/17 by A. A. Trow
Great service will definitely use again and recommend to my friends and family
14/09/17 by Gary Foster
TO BE AVOIDED AT ALL COSTS! We sent an item from UK to Ireland - should have taken 48hrs. A week later I reached out to Parcel Monkey for an update - no luck - generic reply of " we are investigating and will come back to you" but never did. I then took the investigation into my own hands as this item had sentimental value and I was worried it would be lost. I found out myself direct from DPD whom handled it that the item had been delivered to their depot broken and so they threw it in the bin! At no point during this time did anyone from parcel monkey contact us to tell us there was an issue - we only discovered this as we were chasing for a delivery date. I am now trying to speak with someone and have this closed out but parcel monkey are not interested in helping. My item has been thrown in the skip and some of it could have been salvaged as it was a picture and frame - they threw both broken frame and print into the bin. I am still waiting on parcel monkey to be somewhat helpful but no joy - I seem to receive automated prepared answers each time I email.
14/09/17 by Stacey Chubb
Never use these crooks. They have caused a huge loss to me and my parents oversees. I sent a parcel through them to India on 02/09/2017 but still it is undelivered on 14/09/2017 whereas I was told that it will be delivered in 3 -4 working days. I raised the issue with them last week also and I was told that thy will come back to me within 24 hours but no reply at all. To the shock of my life on my personal inquiry I have been told by the DPD courier (whom Parcel Monkey have used to deliver my parcel) that my parcel is not going to India and Parcel Monkey has done some mistake. They directed me back to parcel monkey who are not even responding now despite my continuous efforts. I am going to sue these people now in the court. Beware of these crooks.
14/09/17 by Neeraj Sharma
Easy and cheap.
14/09/17 by Mark Groom
Very reliable company!!!
14/09/17 by Peter
Brilliant service
14/09/17 by Jayne Fairchild
Welldone easy and cheap.
14/09/17 by Sal
Firstly you can only contact Parcel Monkey on their site by email. They do not confirm that they received your email and it is being investigated, so you dont know where you stand. You assume that you are being ignored. I sent a parcel on a 3-6 day service to Qatar using their DPD courier which actually took 12 days to arrive. Parcel Monkey then came back to me later and charged another £1.49 from my card stating that they were charged extra because my standard 18 X 12 X 12 inch box from Staples was measured by their Precision Laser Scanner and found to be over size. The exact text from the email states. "The information provided when the order was created declared a nominal weight of 9.00kg made up of 1 box: 46x35x35cm @ 9kg Using the dimensions you provided, this equates to a volumetric weight of 11.30kg and this is the weight you were originally charged for. When weighed, laser scanned for precise measurement and volumetrically calculated by the carrier, they have informed us that the correct billing weight was in fact 12.50kg." What on earth is that? Is their scanner more accurate at measuring 12 inches than my Stanley Tape measure. ( What I ask, is when was their scanner last calibrated ) Did the operator use it correctly. You would have thought that after paying £92 for the shipment they would write off the £1.49 to save losing a customer. No exact measurements from the precision Laser Scanner were actually quoted. When I wrote to DPD, I was referred back to Parcel Monkey. Be warned when using these companies. Charles Collard
14/09/17 by Charles Collard
Good value and delivered as timetabled
14/09/17 by customer
This is the first time using Parcel Monkey and would not hesitate to recommend them. I chose DPD couriers as they were the cheapest and fastest delivery time. I received a text with a 1 hour collection window so I did not have to spend my whole day waiting for the courier to arrive. The arrived exactly within the specified time frame. My parcel arrived in France in perfect condition in just 48 hours. I will be using Parcel Monkey and DPD for all future parcels.
14/09/17 by Customer
I NEEDED TO RETURN A BULKY ITEM (A CENTRAL HEATING RADIATOR) FROM BRIGHTON TO BURNLEY AND PARCEL MONKEYS PRICES WERE AMAZING! THEIR PRICE FOR ME TO USE USE ROYAL MAIL PARCELFORCE 24 WAS ACTUALLY HALF THE PRICE OF MY USING P-F DIRECT, THE SAME-DAY PICK UP FROM MY HOUSE WAS AS PROMISED AND THE ITEM WAS IN BURNLEY THE NEXT MORNING. ALL FOR £15 INCLUDING THE £1.99 OPTIONAL INSURANCE. EASY ONLINE BOOKING SERVICE AND ONE HAPPY BUNNY. DUNNO HOW DO THEY DO IT SO CHEAPLY. A HIGHLY RECOMMENDED SERVICE!!
14/09/17 by Graham Keath
Only one suggestion I like to tell about this.
Before the collection, you may text me in advance of at least 30 min or one hour.
Delivered on time, no damage, good service and the collection/delivery person also very good.
Thanks
14/09/17 by Customer
Brilliant service , fast delivery with unbeatable prices . No hidden charges, great communicator
My number courier service for years now
14/09/17 by Mr Singhateh
arrived a day earlier than expected, used DPD express (had issues with DPD before but this time things went to plan which was a nice surprise)
14/09/17 by Mav P.
As a fist time customer l found the service very quick and easy and price good x
13/09/17 by Custome mr worthingr
Fantastic service - Delivered before estimated time - customer was over the moon.
13/09/17 by linda smith
Quick and easy I highly recommend
13/09/17 by Customer amy wilby
excellent service could not fault it would use again
13/09/17 by anna morgan
Ive been using these for 4 or 5 years but over the last few months they have gone awful. The last 3 out of 4 parcels were not collected on the right day by the courier but all Parcel monkey do is reschedule for another day and dont seem concerned that the courier has let you down. Its worse now as the online help is answered with generic replies until you agree for a reschedule collection. As you cant confront the courier yourself you have to rely on parcel monkey and they are just not interested. I would not recommend Parcel Monkey to anyone anymore as there is better alternatives out there that do help to find out a reason why a courier hasnt collected. Please look elsewhere
13/09/17 by Barry
Apart from not picking up the parcel on the date first given, everything else went according to plan.
Text message received from the local courier to notify me of arrival.
Total travel time 7 days.
Good value.
13/09/17 by Customer John Wood
Excellent service
13/09/17 by Haroon
Quick.... Easy.... Hassle free.... brilliant...
13/09/17 by Ian Gallacher
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