We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
One star - given they do respond relatively promptly via their online customer service. But no additional stars, given they failed completely to arrange my pickup service over a two week period. I had to chase them after a week, at which point they apologised and said they would rearrange - days later, still no pickup - and no apology from them - just a suggestion that they would re-schedule again. Very poor when your core service is arranging pickup and delivery.
07/12/17 by Jared2001
Recommended
07/12/17 by Customer
Extremely bad service. Spent one day waiting for the package to be picked up and nobody showed up, didnt even receive a message with the estimated collection time. Had to reschedule for another day, this time I did receive an estimated collection time, but again nobody appeared. Contacted the support service via chat (only option as they dont have a call center thing si find quite suspicious) and they told me as 5 days went by since my booking it couldnt be rescheduled for delivery again. No explanations, the only option I had was cancelling the service. Also worthwhile mentioning that you chat with like 3 people at the same time in one conversation, they reply randomly and the conversation doesnt make any sense at all. I think is a scam!
07/12/17 by Customer
Booked for a next day collection. another courier after 5 days. Never choose UK mail again.
07/12/17 by Jainil
A good company to use, but when you need to make contact due to a problem its a headache .Ended up contacting Courier direct who sorted it out and said they were use to it.
07/12/17 by s podmore
great service and good price
07/12/17 by Private
All good ????????
07/12/17 by Musicreddog_0
Excellent service
07/12/17 by Safety Knife Services Ltd
Much cheaper than post office. Easy to use, fast and efficient.
07/12/17 by Customer
does what it says on the parcel [tin]
highly recommended
07/12/17 by alan page
Excellent and good service,Thanks
07/12/17 by Customer: Vladislav
This was last day , i have contact them asked them why it hasnt collected and they copied and paste same message to me 4th time ***************************I am very sorry to hear that your parcel was not collected by the courier you chose via our quote engine. I will now contact the courier to investigate and schedule another collection for as soon as possible, once I have this information I will update you directly via this messaging tool, so please keep an eye on your account for further details.********************** They are keep investigating, and here when they reply they asking you to open FAO Manager support ticket, but they dont know what they are doing!!! They have wasted my 1 week, i have booked my parcel last Friday, and today Thursday, i have asked them to cancel, because they are repeating same messages again and again!
07/12/17 by Aycan Cigdem Yumusak
Arrived to collect exactly when they said they would. The time slot they gave me saved me hanging around all day waiting for them to collect.
It was a big parcel and wasnt cheap to send, but parcel monkey still gave me the cheapest quote of all those that I tried.
07/12/17 by Alfred Hudson
way cheaper than going to the post office directly.
Parcel arrived 2 days later than predicted but overall very satisfied with the service.
will definitely use them again
07/12/17 by Ifelabi Aissi
Pm5611520: One of my boxes is in your warehouse and you are not doing anything to return it. Appalling customer service.
07/12/17 by Miranda Lewis
Excellent service, fast and reliable.
07/12/17 by Mr M
Easy and efficient service
07/12/17 by Romina Ruggiero
Parcel arrived sooner than quoted. Excellent service would definitely recommend.
07/12/17 by Marion
CHEAP - You get what you pay for..... in my case damaged items and stolen items.
07/12/17 by Luke Wilson
Not only did parcel monkey loose my package, which as frustrating as it can be is nevertheless rationalisable, but the communication there after was attrocious. I am kicking my self in the teeth for not paying a little extra and going for someone more reputable. You get for what you pay for I suppose. £500 lesson learnt.
07/12/17 by Zachariah Bashir
Was promised and I paid for parcel to be collected on Thursday It wasn’t collected until Friday 3.40 pm On the Thursday the tracking said my oarcel was In Southampton even though it was still in my house !!!!!
07/12/17 by Richard Durose
Overall disappointing service with parcel monkey. First of all the parcel was supposed to arrive in 2-3 working days, and it arrived in 7 working days. When I contacted parcel monkey numerous times I was getting unclear answers from them as if they didnt know where the parcel was or when it was getting delivered. The tracking system never worked, and still does not even after the parcel has been delivered! The cherry on the cake is that they told me later on that my parcel was over 1kg, when it was measured below 0.9kg from me with precision scales, so they charged me extra as well! I would not choose Parcel Monkey again in the future.
07/12/17 by Kostas
The parcel was to be collected at 12:45 and delivered before 14:00 only to be collected at 15:00 and delivered just before 17:00. when i called to check on the collection status the customer service lied and denied it after.
07/12/17 by Customer
Our Response: Dear Customer,
Sorry to hear that CitySprint failed to collect and deliver on time.
Kindly note that Parcel Monkey is not the courier, we are the comparison website. If you see there is a delay, please contact us immediately so we can get in touch with the courier.
If you would like to discuss this further, please contact us directly.
Kind regards,
Mike
Slightly longer than 5 days advertised but no major issues.
07/12/17 by philip poile
Cancelled booking, id rather pay more and have a more reliable service.
07/12/17 by Rosie
Easy to use website with comparisons for quotes.
Easy to track parcel
07/12/17 by Customer
Sent a bike through parcel force and was received very damaged, scratches and large hole in packaging. Paid for full protection and after a lengthy case they offered only 1/3 of what I paid protection on. They were quick at getting back to me but if the bike was a write off and all pictures provided and full cover paid for then I am not sure what the point of paying extra is and what would have to happen for this to be covered.
07/12/17 by Tim Pearce
Efficient economic and effective
07/12/17 by colin powell
The service provided by parcel monkey is great unfortunately let down by the poor service of the couriers
07/12/17 by andy
Courier did not turn up on collection day. Parcel monkey showed no real interest in the inconvenience caused and thought it perfectly acceptable that I should have to wait around all the following day for a collection.
07/12/17 by Steve
Prompt pick-up. Good service
07/12/17 by Don Morley
Simple to use the website, comprehensive options available, good prices. Exactly what I wanted. Will definitely use in future instead of other sites I have used before.
07/12/17 by David
Great service UK to Spain - two parcels arrived separately both ahead of ETA
07/12/17 by Customer
Boxes were delivered in perfect conditions and in time. Great job, thank you so much!
07/12/17 by Customer
Parcel was picked up and delivered on time, and rates were reasonable. Did not need to contact customer service this time around so will see what happens next time.
07/12/17 by Sofia Chen
Very efficient. Will definitely use again
07/12/17 by DUKEFOREST
Parcel arrived when we wanted it and almost to the hour! Was in good condition after it’s long journey. The whole process of sending the parcel was quite easy. We will definitely use Parcel Monkey again.
07/12/17 by Sue
The parcel was collected on 29th November 2017 as previously advised but since then I have found the tracking system impossible to use as Parcel Monkey website does not recognise either my e-mail details or the reference number supplied on the Confirmation e-mail - so I do not know whether the parcel has been safely delivered to its destination
06/12/17 by A Mace
Excellent service, tracking updated regularly. I would fully recommend this service and will use you again.
06/12/17 by Raymond Fern
I booked next day collection with parcel monkey. The best collection time they can offer is a 8am to 6pm but i still booked. The parcel was not collected at all. I contacted them, i was given an apology and was told its booked again for the next day. The parcel was not collected again and had to give up after wasting 3 days on 3 missed collections. They have not provided an explanation even though I have asked many times. I had to book with a different company and now hope I can get my money back from parcel monkey I will never use this company again
06/12/17 by Raj
