We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Cheaper than yodel, hermes etc and better service! Arrived less than 24 hours after collected. 10/10
10/12/17 by Lovetoad
They overcharged after one week by making up additional weight.
10/12/17 by Federica Giammello
Great service, would have liked an email or text notification it had been delivered. Had to speak to the recipient to confirm delivery.
10/12/17 by Leanne Jones
I ordered a product which was delivered damaged by one courier to another. When it arrived the driver advised me not to accept it. Since then its been emailing the company daily who arent accepting responsibility for the damage. The customer care is very poor as nothing is done over the phone its all email contact. Im now three months down the line dealing with parcel monkey, this was the worst decision i have ever made as a business owner, please dont take the chance on this company.
10/12/17 by Craig
Great value and quick delivery to Finland via Parcelforce.
Clear instructions, no hassle. Thank you.
10/12/17 by John
I see lot of false 5 stars ratings to hide the bad reviews. What a strategy!
10/12/17 by D. Dundee
I recently sent a parcel to France. I weighed it, measured it (generously) then took it to the Post Office who also weighed it and got the same weight as me of 2.5kg. A few days later I received an email from Parcel Monkey stating that they had taken a further amount of money from my bank account because the parcel wright 5.2kg. This was totally wrong and as my parcel was checked with the PO there could be no mistake the I stated the correct weight. I will certainly not be using this company again.
10/12/17 by Alison Leclerc
Brilliant as ever a walk to local post office and it arrives in Germany a few days later. Insurance was good value also
10/12/17 by Customer
Does what its meant to, a comparrision site for delivery service, and surprisingly cheap. I was thinking itll cost £20-30 to deliver a tv but it cost £10 instead.
10/12/17 by Peter L
The parcel was picked up but no text message to say when so just fortunate we were in. Apart from that the service was very good and parcel delivered the following day.
10/12/17 by Steve Beeley
Excellent
Really quick and efficient
10/12/17 by Customer
Excellent service and great communication throughout the delivery.
10/12/17 by Jillian Macduff
very good price and service, thanks!
10/12/17 by Customer
My parcel got there on time and in one piece , but had to ring several times on booking as the address was printed wrong for Germany ???? Great price though and appreciated the other end ????
10/12/17 by Tashati
brilliant service
09/12/17 by simon
Fast and effective, hassle free service. Reasonable price. Well worth the money and then some.
09/12/17 by Ben
The package was not collected and I need it here desperately.
09/12/17 by Mr. Kievm,an
Picked up the package at 3pm from Erskine, just outside Glasgow airport. Delivered to the door in Newport, Wales, the next day at 10;30. Great service!
09/12/17 by Andrew Horner
Paid full price for parcel in uk but they took 6 pounds (1000 rs) extra at the time of handover. And they (dpd) metioned the wrong date of parcel arrivel. 4 days difference.
09/12/17 by Customer
Very easy to use and a quick delivery to New York via Parcelforce.p
09/12/17 by Jacqueline Lesley
Parcel no.15501098062015 According to the parcel tracking information on DPD website, my parcel remained at the drop off shop for 10 days before collection. Now the expected delivery day is 20th December. if there are anymore hold ups it wont get there for Christmas. Very poor service from UK. lets hope the Australian team can deliver on time. Dropped off 28th November, Collected and shopped 8th December.
09/12/17 by John Farrell
Absolute Mickey mouse service with an even unacceptable customer service team, Worst mistake ever booking with these cowboys, Trust me if you are looking to send a parcel go direct to the companies even if it costs more you will save yourself the headache and hassle of chasing around these jokers. My parcel is stuck in customs and I had to find this out myself dispute being told Id recieve emails, at one point I was told it had been delivered to the address I sent it to when it was sat at customs. Booked 3 - 4 day service and now its been over a week and I am none the wiser as to what to do or how to get my parcel. Tracking service is still showing as pick up scheduled which makes the tracking service non existant.
09/12/17 by Customer
Great website will always use
09/12/17 by Reg baker
Everything appears smooth, but actually, my parcel is now saying its not going to be delivered for another four days. Im not overly worried, but they really shouldnt be surveying me yet.
09/12/17 by David Karlin
Always pick up at time agreed. Easy to follow admin. required. Clear comparisons of carriers and their services
09/12/17 by Alison
Our parcel was not collected.
09/12/17 by Customer
Thank you. Thank you. Thank you.
09/12/17 by Betul
Very good service
09/12/17 by Customer
Very easy reasonable price and quick delivery
09/12/17 by antonio chorda
Simple and efficient
09/12/17 by Elias Brinks
From beginning to end the service could not have been better
09/12/17 by Val Cahill
My parcel was sent through parcel force 48hrs. It was picked up at 9.30 on the designated day but five days later it still hasnt shown up. The tracking/ consignment number apparently doesnt work either
09/12/17 by Customer fiona
Dropped package off at hub so did not get the no pick up problem, paid for 5 day service but this must have confused them as it has now been 5 WEEKS, parcel sat at Southampton for ages, now god knows where it is, should be in Crete, total shambles, messers, give them a miss, dont want to contact you, waste of money and the parcel as its gone to a black hole.
09/12/17 by Tel
Very quick and reliable service. Package sent to USA...very reasonably priced. Will definitely use again next time
09/12/17 by Dave
!st class as usual
09/12/17 by Mr. Joseph Nimmo
Never picked up parcel, then said weeks later they would have to cancel and refund order because it had been so long since the parcel had been ordered. Then didnt refund me until I chased them three times. Unfortunately for this company there are too many competitors, and service like this just makes me avoid in the future.
09/12/17 by Jamie
Fab-u-lous.
Prompt collection and fast delivery. Defo recommended
09/12/17 by Mrs A
Very efficient service. Easy to use and convenient drop off point. Parcel delivered within given timescales. Will certainly use again
09/12/17 by David Hayter
excellent service..quick delivery... would use again
09/12/17 by Jay Sharma
Sent on 28th November, arrived 8th December. VERY disappointed in this as was meant to be a 3-4 day service and paid £60 for the pleasure of this! Not happy, not happy at all. I will go back to using my other usual shipping company in future. Cheaper and gets there in 2-3 days.
09/12/17 by Sarah
