We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,649 reviews.
Waited in all day & didn’t another courier, despite a conversation with Live Help half an hour after the allocated collection slot. Not very impressive.
26/09/17 by Customer
A very efficient service
26/09/17 by Richard Earl
Used Parcel Monkey for the first time to send a package from the UK to Malaysia. I loved the tracking feature showing exactly where the parcel was and when it would be delivered. I would definitely use them again and recommend to other people
26/09/17 by Kay
Superb! Well done. Quick dispatch of goods
25/09/17 by Customer Jean McCormick
Ist use! easy and excellent, will use them again!
25/09/17 by Darren powell
After one week and parcel is still with me ! Everly day i had to change pick up date because no one show up to take my parcel !In the meantime I contact two times with someone on life chat - pointless!
25/09/17 by Customer
DO NOT USE! Today they have failed to another courier for the THIRD TIME and have not once communicated with me to explain why. My parcel is now a week late and I have waited in THREE times with no show from the courier. They take no ownership of a problem and really couldnt care less. another courier is far cheaper and FAR MORE RELIABLE Please, do not use parcel monkey....the saying is true you pay peanuts, you get monkeys
25/09/17 by Sarah Minihan
Ordered Parcel Force 48 and finally got my parcel delivered after 6 days. Not impressed.
25/09/17 by Ian clarke
Parcel monkey gave me a good range if options to choose from. Unfortunately the courier I chose was a day late collecting.
25/09/17 by A Taylor
Successful shipping to Germany. I can recommend the service.
25/09/17 by Tilllmann Godde
Always use parcel monkey well impressed
25/09/17 by Customer
Fast delivery and helpful to see tracking updates. Thank you
25/09/17 by Liz Edwards
Ive used Parcelmonkey on 15 separate occasions to send goods to Canada. The webpage is easy to understand and to navigate around. Having an address book option is a big plus, also storing payment details saves a lot of time. As parcelmonkey gives you a choice of carriers, I tend to use Parcelforce, which is usually the cheaper courier service. Every parcel has arrived within a matter of days, intact and undamaged. I would recommend Parcelmonkey to anybody who was looking to send a package for a reasonable price and for it to be delivered promptly and safely.
25/09/17 by Donald White
Swear by ParcelMonkey, never let me down. Great customer service. Great value. I have recommended this to my family and friends.
25/09/17 by Malcolm
Though I wrote mailing addresses correct but at first they told me the package is missing because the destination mail is wrong and then they responded me by email that they are sending me back my parcel. But after a couple of days it was showing that parcel is already delivered to some other person. And in this way I lost my 30 kg package. Totally fraudulent company.
25/09/17 by Kambez Ahmad
Ive used Parcel Monkey for a number of years now. Not a prolific parcel sender but on every occasion the parcel has been collected on the selected day and been delivered without any problems.
The prices are very competitive and selection of carriers is quite comprehensive.
Things do go wrong sometimes and negative reviews are to be expected but in my experience PM have been very good.
I am unable to comment on their customer service if things do go wrong.
25/09/17 by Peter
Great price and fantastic service, would defiantly use again
25/09/17 by Sarah Falconer
poor performance from Parcelforce 48, 5 days to deliver and difficult yo make claim
25/09/17 by david mcc
Everything was OK , the only negative side is you cant choose the best hour for the carrier to pick up the parcel.
25/09/17 by CR86
Have been using Parcel Monkey for a number of years and they have never failed on service or delivery. Website is very easy to navigate and prices are very competitive. Highly recommended.
25/09/17 by Martine Clayton
Great service
24/09/17 by katie
Best price by far and simple to use.
24/09/17 by jon carr
Great service and a really easy process! Will definitely be using Parcel Monkey again.
24/09/17 by Mrs Summerlin
It is easy to use service and have cheapest comparison
24/09/17 by Customer
Top job! Easy and fast online ordering, very competitive prices, and great communication. My parcel was picked up from my doorstep, and was on my clients desk in Germany within two days. Really cant recommend this service enough
24/09/17 by Stu Masterton
Very satisfied with the service....i didnt at all expected how fast delivery it did!!!!
24/09/17 by Rowena
First class. Would use again.
24/09/17 by Colin
Excellent value for money service. Very easy transaction. Highly recommended.
24/09/17 by zhbtrader
After booking and paying, I sent you this email to which you made no reply: I have just used your service to book a parcel via Parcelforce 48. Part of the reason I chose that courier was that your comparison page clearly shows that no printer is required and clicking on the printer icon gets a message that says, "You dont need a printer to use this service because the driver brings all labels." Subsequently you have sent me an email with tracking details and a link to the label that I MUST PRINT. See attached screen grabs. Thats about as misleading as any part of any contract could be. Please explain. Parcelforce were a joke. The first tracking comment said unable to collect today. Then some scruffy bloke collected the parcel. Later that day another person turned up to collect the parcel. The next day yet another person turned up to collect the parcel. It must have been just a coincidence that the parcel got to its destination. Monkeys both.
24/09/17 by BS Edwards
Very easy to use, brilliant price.
24/09/17 by Lindita Sullivan
I booked a 48 hour delivery with parcel force through parcel monkey....it was an easy process and saved me around 3 to 4 quid rather than going through parcel force direct. I would definitely use parcel monkey again.
24/09/17 by Jacqueline
I used Parcel Monkey to collect a laptop from a hotel in Portugal and courier it to the UK. All went like clockwork, the carrier was DHL.
23/09/17 by Customer
Parcel collected from the UK and delivered to Spain in the same week.
23/09/17 by Orcecaveman
Found much better deal than using POffice.
23/09/17 by MarkM
The worst service ever. They lost my 3 luggages with all my belongings. Their is no way of contacting them except by chat where they keep repeating the same thing. They lie that your parcels will be delivered and nothing happens nobody calls you. They do not refund. Do not use parcel monkey those people are cons. Nadine Munyemana
23/09/17 by Customer
I have used PB several times for both UK and International shipping,and they always provide a first class,reliable service,highly recommended
23/09/17 by CHRISTOPHER VINE
Absolutely awful service. I would advise anyone thinking about using Parcel Monkey to look elsewhere. Firstly, my parcel was not collected on the day it was scheduled for. I received a txt giving me a one hour time slot for collection and when it was not picked up I started to worry. As they do not have a customer phone number, I began messaging parcel monkey on their online live chat support asking when my parcel would be collected. For hours I got responses saying collection time is 8am-6pm, we guarantee it will be collected today. 6pm arrived but my parcel collection guy did not! I eventually called dpd the company scheduled to make the collection who re arranged the pick up for the next day. Long story short, it was not Collected the day after again, or the day after that!! Absolute cowboy company, and a joke I received an email to rate their service. Avoid at all costs!
23/09/17 by Ellie
No refund! Parcel not collected! USED Courier... useless company! I ignored other bad reviews...
23/09/17 by Customer
Avoid these scammers like the plague! They have failed to another courier on two seperate occasions. They have shocking communication (i.e. none) and have taken my money without providing a service. My parcel full of birthday gifts is now a week late and still no-one has bothered to contact me, despite numerous messages from me. I will NEVER use them again. YOU HAVE BEEN WARNED!
23/09/17 by Sarah Minihan
Excellent efficient service to Spain
23/09/17 by Mrs Slater
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