We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,630 reviews.
It is so easy to book a collection from parcel monkey.
The address labels are so easy to print off this is the 4th time of using them.
I would certainly advise people to use them
.Well Done.
04/06/18 by Mrs Audrey Bishop
Parcel took a week to get here after not being picked up at the address, the kind gent took it to the depot himself then it got picked up by yourselves and still went to the wrong depot, I gave addresses and phone numbers but was told on the phone that the van drivers dont have the use of phones, so cant ring and tell you approx times if pick up / arrival ! Great! I doubt Ill be using you again
03/06/18 by Susan tait
good service
03/06/18 by Customer
Very good and competitive service
03/06/18 by Geoff R
easy to use and well-informed tracking
03/06/18 by Phil Mackenzie
All good, friendly driver
03/06/18 by Raffy
Parcel monkey offers good value for money and a prompt and efficient service. Better than going to the post office for ease of use. No queues, no closing times. It is a no brainer!
03/06/18 by dlunnon
I was really disappointed with the be service. Our pick up was organised for Tuesday and having contacted parcelmonkey on Tuesday to say it hadn’t been picked up, they said wait till 6pm. I got an email from parcel force saying they couldn’t pick up. I then contacted parcelmonkey again who didn’t respond. I contacted parcelforce on Wednesday who said they couldn’t find my address and didn’t have my number to pick up. I provided all of these details to parcelmonkey and again to parcel force on the phone on Wednesday. Finally on Thursday they picked up - two days later than organised. I would like a full refund as the service was not what I paid for.
03/06/18 by Customer
Excellent service, my parcel arrived very quickly than I expected,thanks.
03/06/18 by Customer
yodel absolute joke ....reschedule collection twice did not show up eventually cancelled both yodel and parcel kept promising it would be picked up and made me wait until 6pm both days. Service very poor
03/06/18 by unhappy Customer
I am really pleased with parcelmonkey. Easy to get a quote and book, with a early morning email staying an hour slot when the driver would be picking up the parcel.
Driver arrived on time and it was delivered next day.
Not the cheapest option but well worth the extra quid for the convienience and service.
Have already used again.
02/06/18 by chrislighten
Very helpful and easy to use website
02/06/18 by Customer
Item collected on day stated
02/06/18 by Carole Denney
Always deliver !!
02/06/18 by Customer
great service
02/06/18 by Sheena Smyth
Made the collection so easy. Great service. User-friendly web site.
02/06/18 by Customer
problems with pick up time. Eventually had to take parcel myself to Parcelforce 25 miles away. also had payment taken from my account 3 times. very very poor service. would give no stars if the option was available.
02/06/18 by Luci
Fantastic service. Not only was it the cheapest ,but to deliver a 14 kg parcel to Gambia took less than 3 days and arrived in perfect condition
02/06/18 by Patricia Broom
Great as usual ????
02/06/18 by Customer David walker
Cant complain. Done everything that was asked
01/06/18 by Ssc owner
after booking with parcel2go who used hermes who failed to pick up a parcel at merseyside to come to norwich twice saying it was to big when in fact it was small i rebooked with parcel monkey who used uk mail and had said parcel in 2 days at my door thank you i now know who to use next time
01/06/18 by nigel webb
Dont get/send a large parcel from Isle-of-Wight to the mainland and select DX Freight - the overnight service does NOT exist, it can take several days for it to leave as they need an amount of parcels before it does the crossing to Southampton - They then make excuses. POOR customer service. They lost the item twice to cover up the slow / late delivery.
01/06/18 by Nigel Eastwood
Prompt collection and very good tracking service.
01/06/18 by Customer
Excellent service - very reasonable cost and parcel picked up and delivered as stated.
01/06/18 by Sandra
just brill, email give size weight, then they pick it up for you on same day
10out of 10.. steve hall
01/06/18 by Customer
Great service as always
01/06/18 by Alan
I was delighted with the service.
ParcelMonkey picked my parcel from my UK home and it was delivered to my friend in Sri Lanka within a week. Amazing !!
Very very competitive price .
I will definitely use ParcelMonkey again in the future.
01/06/18 by Scott W
I picked Parcelforce, who came up the cheapest anyway.
Easy to do, pay with Pay Pal, get sent labels to attach to package & a tracking link that works.
Whats not to like ?????
01/06/18 by Thomas
I went with the Parcelforce48 option because it said the driver collecting would have the printed labels. When the driver arrived, he said that he didnt have labels (because the collection had been booked same day) and that they would be added later at the depot. He gave me a receipt and explained the tracking procedure. The tracking showed up later online and everything went smoothly from there. I would recommend this service as they collected and delivered within the timeframe.
01/06/18 by G Murray
Picked up in the UK on Friday received at my door in South Africa on Tuesday morning. Outstanding service.
01/06/18 by Keith Rowland
Excellent service, package delivered earlier than expected in overseas.
01/06/18 by Moha
Great service
31/05/18 by Pat Morgan
did what they said they would , delivered ontime with no problems
31/05/18 by Mr Mcleod
Very good value for money and good service.
31/05/18 by Mrs Jacky Phipps
ø¤º°`°º¤ø,¸¸,ø¤º Excellent-:¦:- Thank You Very Much º¤ø,¸¸,ø¤º°`°º¤ø v`1
31/05/18 by Mark
Excellent service.
31/05/18 by Customer
Always great service
31/05/18 by Customer
Would 100% recommend and will definitely use again.
31/05/18 by Tanya Williams
Very professional, fast and affordable.
31/05/18 by P. Ferreira
Excellent service!!!
31/05/18 by Customer
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