We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,041 reviews.
They collected when they said they would, and delivered in the timescale they said they would. No complaints from recipient that parcel badly handled or anything. So all good!
19/06/18 by Customer
Easy to use, you can use before creating a full account if your parcel cant wait.
19/06/18 by Kasiaa
We use parcel monkey on a regular basis and can honestly say the whole fuss free setup is 1 st class.
The simple and straightforward website can be easily navigated even by a non computer minded person .
You can opt to leave your parcel at numerous designated drop off points in most small towns and cities or simpler still, for another few pence simply wrap up your parcel to be sent making sure its well wrapped and the courier will pick up your parcel from your doorstep same day or next depending on what time you have ordered the service. Most parcels are dropped off next day.????????????????????. Brilliant service every time..
19/06/18 by David fisher
Delivery quicker than stated, cheapest price i could find from anywhere, no damage to parcel or contents. will definitely be using again! thanks again :-) 5* rating
19/06/18 by Chris Urwin
Booking a courier made really easy. The Harry Kane of websites... Simple and effective.
18/06/18 by Customer
Parcel Monkey have a fantastic service. They always pick up promptly when they say they will & my package always reaches its destination in good condition, (especially important as I send goodies to my godchildren in Sweden).
18/06/18 by Susan Lawrie
Parcelforce did not come to collect the parcel I paid for. They claimed to have came to my address and did not get an answer however my CCTV proved this was all lies. Phone to complain and was told I had to then personally deliver my item to the post office last minute! Not happy, will not use the service again. Would like refund!
18/06/18 by Rhys Aherne
Great service
My daughter lives in the south of France and I always find it difficult to get parcels to her. I discovered parcel monkey just by chance and I am so glad I did. It is a fantastic service and the most reasonable price I have come across. The site is easy to navigate and the step by step instructions are easy to follow
I will certainly be using them in the future
18/06/18 by A MACPHERSON
Excellent fast efficient service
18/06/18 by Anne Wheeler
They advertise delivery in 5-6 days and it took 14 days. We accurately measured the weight of the parcels several ways and rounded up to the nearest kg - we now have additional invoices as they weighed them 20% heavier - you cannot argue with them so you are exposed to random charges - be warned
18/06/18 by Swrev
Easy to use and everything worked perfectly Way cheaper than Royal Mail.
18/06/18 by Oliver Ellingham
Easy to arrange uplift of parcel from local post office and good price for weight of my parcel but my son still hasnt received his parcel a week later as it was taken to wrong drop off point in Sweden. Disappointing it didnt arrive 5 days later never mind 3-5 days as stated
18/06/18 by Shazza
As always no problems on time and helpful delivery people, great service!!
18/06/18 by Cj
Excellent Service Thank You..
18/06/18 by Gazza 'Wales' Lloyd
A 48hr delivery took a week . Tracked the parcel . Just read lie after lie about wrongly addressed parcel . Not true infact the parcelforce Courier was given the label by sender to check and apply himself . Why offer 48hr service and tracking if your not going to do it . Shameful service .
18/06/18 by Andrew
I waited over an hour for the confirmation email. (According to,parcel monkey it should have arrived within 30 mins). It didn’t arrive so I used the live chat which wasn’t as smooth as expected. The confirmation email did drive after live chat and the label. This did put me behind by 2 hours. The drop off at our local store went without a hitch. It would have been nice if I had received a text saying that my parcel had been delivered rather than keep checking the parcel tracking.
18/06/18 by C.A. McCray
Worst experience. Collection arranged for 11:30, courier arrived at 14:52 - 3hours 22minutes late (I had to go somewhere urgently at 2). Tried to complain but no refund, nothing. It was a same day delivery and I paid £31 for it! I understand parcel monkey just provides the companies and prices but you should have investigated further with the courier company! 3 hours late is a joke. I was told the collection time is just an estimate and also that there is a 98% success rate. Okay fine, but I wasnt included within that 98% so this information was irrelevant to me. Being 15-30 minutes late due to traffic may be understandable but not 3 hours, especially when I was checking the tracking all along and could see the driver near my area. The ladies dealing with the complaint did not want to investigate further. Dont think Ill be using this again.
18/06/18 by Momina Shahzad
Entered parcel details, got a much better price than from the carriers direct, item collected and delivered without a glitch. Didnt even have to go to the post office or courier depot.
18/06/18 by David Bennett
my parcel was collected over a week ago and nobody can tell me where it is
18/06/18 by Customer
Used this service to arrange shipping of forgotten articles from hotel in London to home in Canada. Service was simple fast and economical. Goods arrived on 3rd day following pickup.
18/06/18 by Customer from Canada
Took almost 2.5 hours from start to end of process (registering to getting a label for the parcel). Problems getting the correct lines on the label, plus delays in waiting to talk online to agents.
18/06/18 by Customer
A simple and straightforward process to book a courier.
Tracking for a 3rd party though was a little awkward. As it wasnt clear to know what information to give the recipient of the parcel so as to enable tracking without Parcel Monkey account access.
18/06/18 by Chris Evans
Very fast service, thank you
18/06/18 by Customer
Quick, efficient and easy service.
18/06/18 by Sheila P
Would have been happy with the service if it had been delivered in 24 hours of it being collected instead of 48 hrs.
18/06/18 by Heather Carter
brill service
18/06/18 by carolyn henderson
Great service and competitively priced.
18/06/18 by Kim
Excellent service
18/06/18 by Mr Ringrose
Value for money parcel service would recommend to all.
motorbike-luggage.one
18/06/18 by ron anderson
Took three tries before the parcel was collected. The tracking at first said that it would be collected on Monday morning. Later on I got another email that told me it would be collected in Tuesday. Wasnt collected then either so I had to reschedule it. Driver was nice and customer support was fast and able. Ergo 3 stars. Would be great if you would have a number to call and that I wouldnt have to make an account to talk with your chat.
18/06/18 by Susanna Hyrkäs
No issues and first class service transporting two bikes and a wheel to the mainland from Northern Ireland... only reason I marked it down a star is there is a lack of phone support which in my mind would rate the a 5 star plus company if it provided phone support!
18/06/18 by David Cochrane
Excellent service, parcel sent to Italy via Parcelforce was delivered in 4 days
17/06/18 by Philomena
Easy site to use. Found a fair price for a courier.
17/06/18 by M61Vulcan
Easy,fast and careful of things
17/06/18 by Customer
Ive always had very good service
17/06/18 by Ian Atkins
Excellent from start to delivery!
17/06/18 by Lulu C
Use Parcel Monkey regularly to send to France. They are brilliant.
17/06/18 by France
Great service, easy to drop off locally.
17/06/18 by Doug Morgan
Really easy to use and good value, excellent.
17/06/18 by Mrs k murley
Can’t fault the service from ParcelMonkey!!!.. I use it regularly to send parcels to France and they never let me down!! Parcel is collected in time slot... tracked all the way... and always arrives within 48 hours. I .e 2 days.. recipient is informed of delivery one hour slot also! Excellent !!
16/06/18 by J Connell
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