We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,041 reviews.
A fantastic experience. A great service and real value for money.
22/06/18 by Jimmy Smyth
Great service. Easy to use website and very simple process to log a parcel to pickup and send. Highly recommend ParcelMonkey for an easy way to sent things within the UK and abroad.
21/06/18 by Penny Blank
Perfect from start to finish
21/06/18 by Mr. Dougie Reid
Better and faster than Ive expected. A week from UK to Malaysia at the lowest rate available is impressive. First time I try htem and they did well. (Used the DPD courier option).
21/06/18 by randoms
all delivered as advised
21/06/18 by Customer
Booked, collected as ordered and delivered.
No problems.
21/06/18 by Victoria Stradling
Very efficient service,parcel arrived promptly.
21/06/18 by Gary
Excellent - All very efficient
21/06/18 by JMM
The contents of my parcel were severely damaged (by the delivery firm Parcel Force) Parcel Monkeys were initially regretful and invited me to fill in a claim form, but have since decided the small cabinet was a prohibited item. I dont know why this wasnt highlighted before I submitted the lengthly claim including photographs and descriptions. No compensation was offered.
21/06/18 by Customer
The Most awful customer service, no call centre to help rectify any problems... We had three separate problems all in quick succession of each other for different parcels. If you are a business do not use these guys, save yourself the time and money and go directly to the courier who can actually help with any possible problems that may occur.
21/06/18 by Fortitude Coffee Roasters
Used for the first time for a parcel to go to Sweden. Used DPD option of 2/3 days dropped at a DPD location Wednesday 3pm, the parcel arrived in Sweden Monday 10am. Really pleased with the service would use again.
21/06/18 by M English
Excellent service would recommend to anyone! Will definitely use them again.
21/06/18 by Customer
After one week I am still waiting for my parcel. Where is it? You said 3-4 days.
20/06/18 by Miguel Bernal
Would have liked Parcelforce48 to be just that there are only three days in the week that this description can be met
20/06/18 by Thomas Stevenson
excellent service
20/06/18 by Customer Svetlana Kalinicenko
I sent a parcel for next day delivery. It was not picked up until the following day breaking the deal which offered 24 hour delivery. I contacted ParcelForce twice who assured me they would pick up on the day, but failed to do so. I complained again and finally someone came to pick up the parcel. Not happy.
20/06/18 by Customer
You have charged me and taken extra money for a 14kg parcel but my parcel was what was stated and paid for at 2kg. Im not happy you took the money before asking me to confirm this and Im not happy I have to prove it. I wont use this company again!
20/06/18 by Stevie Wingrove
Brilliant service. Thanks
20/06/18 by Susana Ayres (Mrs)
I have been using Parcel Monkey for some time and never had any issues until one of the couriers lost my parcel i sent. I spoke directly to the courier and they confirmed it was lost within 6 hours and advised me to go "parcel monkey" to claim. I would like to add i have paid the addtional for extra cover on the item. Anyway, I reported to Parcel Monkey and to be fair they were quick on first responce but now it seems they are not taking my claim seriously. On 3 occasions now they have asked me for the same detail on the parcel and the consierge number which is poor considering this is over their only chat suport portal. They are great on taking your money but as soon you try and claim on a parcel which the courier confirmed its been lost for some time now it seems near enough impossible. Its a shame that this is happening considering i have been using them for some time but it would of been easier for me to go directly to the courier as would of had this claim dealt with sooner. Would i use them again.... NOPE Would i recommend them again... OH HELLL NO
20/06/18 by Barg Ant
Quick, easy drop off same day, cheaper option, will use again
20/06/18 by Lucie
Literally the worst courier company out there, cheap but absolutely no customer service in case of any issues, and there will be issues, any online chat is simply a series of repeated computer says nooooo replies to whatever youre asking. Certainly dont use if you are a business with customers expecting a delivery service, they will make you look like clowns. They cannot provide your tel number to the courier, they cannot help with anything other than the automated online options - which are not sufficient to cover all issues. I kept getting collection attempted but nobody home, when i was and they were going wrong address, and all i could do was rebook for next day, i can only do this the day after original collection day so in the end i have to have a 3 day late collection attempted by a courier that has shown he cannot find my address and will simply choose another address nearby and say hes attempted. Asked to cancel and refund and told takes between 3 and 5 days on that too. In this modern world of instant online payments on the go these monkeys cant give back what they owe inside 24 hours . Shoddy in every way. As requested I will put my shipment ref in so they can reply to my feedback, i welcome it, they had no such replies to any of my issues when it mattered so lets see.
20/06/18 by The TwinCraft
Trusty reliable service. Parcels always collected/delivered on time. Good value too.
20/06/18 by sadie
My parcel was not collected as it was not in a box (it was a chair) and it was not clear that it needed to be boxed on the website. It was wrapped and I had agreed that it would not be insured as it was furniture. Disappointed to be let down at the last minute.
20/06/18 by Customer
great service no issues
20/06/18 by Nick Abbott
Worked well, item delivered on time.
20/06/18 by Customer
Again, excellent service. So glad I found this site.
20/06/18 by Customer
saved myself approx. 40 pounds on one parcel from UK to NZ, thanks!
20/06/18 by Customer
Easy to use and efficient.
19/06/18 by Merry Irwin
I’ve had so many good delivers but this one I booked a 3-4 day service and it took 6. I really needed it there in 4 too so was a nightmare and cost me a lot of money
19/06/18 by Ash Austin
Awesome service! Parcel arrived on time and tracked very easily. Website easy to use and kept informed along the way. Very happy.
19/06/18 by Customer
Arrived to collect the parcel on time and delivered in two days as stated. Perfect!
19/06/18 by Mrs Michele Lane
Very good - London to Lipari in 6 days.
19/06/18 by 8-Bit Guru
After stupidly booking another courier, Ecoparcel, online, who never turned up to collect I booked with ParcelMonkey who did EXACTLY what they said they would, and more!
19/06/18 by dianne
Cheaper than parcel force direct!
I’ll use again.
19/06/18 by Ross
Useless, chat assistant could not find my parcel or anything to do with it (blamed the driver). Tracking system does not update, paid for a next day service for it to be delivered 6 days later. Would not recommend or indeed use again.
19/06/18 by stuart standbridge
You didn’t turn up to another couriers and trying to contact you isn’t easy. Would not use again
19/06/18 by Customer
Terrible! They dont collect your parcels so perhaps they are in the wrong line of business... Oh, and they dont let you know that, you have to chase them up and then they rearrange and fail to collect AGAIN. Will never use again.
19/06/18 by Helen
Easy to use web site great pickup and delivery Very happy
19/06/18 by Fran Peck
Easy to use and compare
19/06/18 by Pam Morris
havent checked yet to see if the parcel has been delivered yet hopefully
19/06/18 by Mrs Elizabeth Watson
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